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Job Description Position Summary: To assist patients and families with discharge planning. The Discharge Planner coordinates and implements post hospital care by evaluating and assessing the patients' needs financial status/insurance coverage and community resources available. Discharge planning is coordinated with physicians, Nursing, Case Managers/Care Coordinators and the patients along with their families/significant others who will be involved in their post-hospital care. Qualifications: • Requires a mature individual, capable of being objective while empathetic and supportive of patients and their family's needs., • Must be able to communicate verbally with all levels of society., • Must be able to read, write, and speak English fluently and able to communicate effectively in Spanish (required), other languages a plus., • Ability to work with individuals of all ages, races, and religious backgrounds., • Must possess good organizational skills and be able to remain calm in stressful situations., • Basic computer skills required., • Associate of Art or Associate in Science Degree preferred., • Must be high school graduate with three to five years' experience in an acute care setting and/or Social Work related field preferred., • Ability to effectively communicate in writing and orally with all levels of the organization. Must clear background and drug test required.

Job Description Behavioral Health Technician (BHT) – Krome Detention Center Location: Miami, FL Job Type: Full-time | Contract Pay: Competitive About the Role Quality Patient Centered Services (QPCS) is seeking a dedicated Behavioral Health Technician (BHT) to join our team at the Krome Detention Center in Miami, Florida. The BHT will support behavioral health services by assisting with screenings, wellness checks, and therapeutic group facilitation under the supervision of a licensed Behavioral Health Provider. This role is vital in promoting safety, engagement, and recovery for patients within a secure, integrated healthcare setting. What You’ll Do ● Conduct mental health screenings and behavioral observations. ● Assist with patient education, psycho-educational groups, and skill-building activities. ● Perform sleep checks, segregation wellness checks, and safety monitoring. ● Document encounters and observations in the electronic health record (EHR). ● Escort behavioral health patients to appointments as required. ● Monitor and report behavioral changes or risk factors to the Behavioral Health Provider. ● Support crisis intervention efforts and promote therapeutic recovery. Requirements ● Associate degree in behavioral science or related field. ● Minimum 2 years of experience in a mental health or residential healthcare setting. ● AAPT Level 3 certification (within 12 months of hire). ● BLS certification through the American Heart Association or Red Cross. ● Knowledge of therapeutic communication, psychiatric recovery, and HIPAA standards. ● Strong computer skills and proficiency in Microsoft Office and EHR systems. ● Excellent communication and teamwork skills. Schedule ● Full-time schedule; hours may vary to meet facility needs. ● Must be flexible to work weekends, holidays, and rotating shifts as required. About QPCS Quality Patient Centered Services (QPCS) is a nurse-owned organization committed to excellence, compassion, and integrity in healthcare. We proudly partner with federal and state facilities to deliver exceptional, patient-centered care. Work Location: On-site – Krome Detention Center, Miami, FL Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insuranceCompany DescriptionQuality Patient Centered Services (QPCS) is a nurse owned company. QPCS has served our team, the Federal, State and Local Governments for over 13 years. QPCS Core Values uphold our mission to serve with dignity and integrity: Q – Quality: Standards ensuring exceptional patient care and outstanding service. P – Passion: Commit dedicated to surpassing staff and client expectations. C – Community: Teamwork-driven atmosphere to generate diverse opportunities. S – Sustainability: Trustworthy reliable foundation for future growth and development.Quality Patient Centered Services (QPCS) is a nurse owned company. QPCS has served our team, the Federal, State and Local Governments for over 13 years. \r\n\r\nQPCS Core Values uphold our mission to serve with dignity and integrity:\r\n\r\nQ – Quality: Standards ensuring exceptional patient care and outstanding service.\r\n\r\nP – Passion: Commit dedicated to surpassing staff and client expectations.\r\n\r\nC – Community: Teamwork-driven atmosphere to generate diverse opportunities.\r\n\r\nS – Sustainability: Trustworthy reliable foundation for future growth and development.

Job Description Location: On-Site 4 days per week at our Menlo Park, CA or Princeton, NJ office About Summit: Ivonescimab, known as SMT112, is a novel, potential first-in-class investigational bispecific antibody combining the effects of immunotherapy via a blockade of PD-1 with the anti-angiogenesis effects associated with blocking VEGF into a single molecule. Ivonescimab displays unique cooperative binding to each of its intended targets with multifold higher affinity when in the presence of both PD-1 and VEGF. Summit has begun its clinical development of ivonescimab in non-small cell lung cancer (NSCLC), with three active Phase III trials: • HARMONi is a Phase III clinical trial which intends to evaluate ivonescimab combined with chemotherapy compared to placebo plus chemotherapy in patients with EGFR-mutated, locally advanced, or metastatic non-squamous NSCLC who have progressed after treatment with a 3rd generation EGFR TKI (e.g., osimertinib)., • HARMONi-3 is a Phase III clinical trial which is designed to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC. Overview of Role: We are looking for an experienced Associate Director, Clinical Data Management that will contribute to and support the company's research and development efforts to create high value therapeutics to address unmet medical needs.?The Associate Director, Clinical Data Management independently leads the data management components of a clinical trial ranging from small early phase to large global and late phase programs. This role will direct the planning, implementation and overall direction of executing/achieving clinical trial data management activities including CRF/eCRF design, database development, validation programming, data review, discrepancy management, and database lock. Additionally, the position will manage data management staff, Contract Research Organizations (CROs) and service providers' activities in overseeing the data management process life cycle in coordination with internal Biostatistics, Clinical, and Regulatory teams to ensure the accurate, efficient, and complete data collection for clinical trials. Role and Responsibilities: • Provide expertise and contribute to the strategy and development of the Clinical Data Management Portfolios to ensure data quality in support of clinical study data milestones and deliverables, • Lead and support establishment of systems and processes to help ensure clinical data security, integrity, and long-term goals of the business function, in alignment with company priorities, • Leads the data management of overall drug development process with early and late phase clinical trials in large or complex development program(s), • Provides technical expertise to develop and implement clinical data standards, data management plans, data transfer agreements, and data flow processes to ensure timely and quality data delivery for analysis purpose, • Oversees the process to identify, evaluate and select CROs, vendors and technology for CDM activities, • Leads, designs and/or oversees eCRF design, eCRF specifications, eCRF completion guidelines, annotated CRFs, User Acceptance Testing, query logic, edit checks, data query resolution, SAE reconciliation between clinical and pharmacovigilance databases, vendor data reconciliation & cleaning, data migration and database closeout for clinical trials, • Represents Data Management and promotes productive collaboration with other functions (e.g., Clinical Operations, Clinical Development, Biostatistics, Statistical Programming, Translational Science, Project Management, Regulatory, QA, and IT) to ensure proper alignment around data management activities & deliverables, operational excellence, compliance with regulations, policies, procedures, and clinical objectives, • Supports cross functional teams and studies to handle data management questions, troubleshoot, help resolve issues and mitigate risks. Initiates continuous efforts in reviewing and identifying best practices among study teams and enforcing standardization among teams and studies, • Works with the Director of Clinical Data Science (CDS) to enhance efficiency, optimize costs, and drive excellence, • Works with the Director of Clinical Data Science to establish CDM processes and procedures including SOPs to ensure highest data quality/integrity/security and regulatory. compliance with FDA regulations, GCP, ICH guidelines and Good Clinical DM Practices., • Leads clinical data management activities during regulatory audits, ensuring compliance with industry standards and regulations, and providing expert input throughout the audit process, • Works with the Head of Statistical Programming & CDS to manage departmental budget and execute resource planning across multiple projects, • Works with the Director of Clinical Data Science to provide oversight and guidance, as well as establish key performance metrics with CROs to ensure the highest data quality/integrity and regulatory compliance, • Accommodate ad hoc data requests between clinical team members, scientists, and vendors to support data cleaning, data entry requirements and exploratory data review if needed, • Uses scientific and drug development knowledge to anticipate and mitigate data management-related challenges during clinical trial execution, • Reviews and contributes to clinical protocols and amendments, study manuals, and other study conduct related clinical documents; review clinical data according to these documents, • Bachelor’s degree in Life Sciences, Computer Science, or relevant field of study; or equivalent practical experience, • A minimum of 10+ years of Clinical Data Management experience (oncology experience highly desirable) in biotechnology or pharmaceutical industry with excellent understanding of late phase clinical drug development processes required, • Experience with various data collection and Electronic Data Capture (EDC) systems and understanding of the MedDRA and WHODRUG coding processes, • Strong track record of line management and supervisory experience of CDM staff, shown leadership skills to lead and inspire CDM staff including consultants, • Excellent interpersonal, communication, and leadership skills, • Consistent, detail oriented, communicative, dedicated to do a job well done, • CRO and vendor oversight experience preferred Summit does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Summit’s Talent Acquisition team at to obtain prior written authorization before referring any candidates to Summit.

Job Description POSITION OVERVIEW Inside Sales Associate is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential responsibilities. ESSENTIAL JOB FUNCTIONS • Generate new customer relationships and develop ongoing trusted strategic partnership; Maintain productive working relationship with existing customers and engage them regularly and particularly when new products are launched; Assess and validate customers’ needs on a regular basis, • Assist in identifying opportunities to scale product revenues., • Assist in achieving broader and deeper penetration for the market., • Approach and connect prospective clients with sales calls, emails, direct mails, and build a good and effective network and relationship with prospective clients., • Provide pre-sale and post-sale services in a way that enhances customer experience, e.g. service existing and prospective customers with effective company and product information, sales quotations, sample products and marketing materials, process sales order, new account application, help customers to have their technical questions answered and troubleshot., • Maintain an in-depth knowledge of the complete line of products & services; embrace security system technologies and their applications via training and research., • Maintain up-to-date knowledge of market and product trends., • Consistently meet or exceed assigned sales target., • Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls, • Strong presentation and interpersonal skill is a must, • Ability to eliminate sales obstacles through creative and adaptive approaches, • Ability to maintain confidential business information, • Ability to respond to customers in a timely and effective manner, • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook), • Ability to work independently with minimum supervision, • Ability to work under pressure, • Strong negotiation skill and team player mindset is a plus, • Must be self-motivated with a proven track record selling and delivering solutions, • Energetic and positive attitude, and enthusiasm to excel, • Keep growth with teamwork spirit, • Some domestic and/or international Travel may be required, • Willing and able to work additional hours when needed, • Willing and able to train new sales associates and keep a growth mindset, • 1+ Years of Professional Experience in Sales or related areas, • Experience in security system industry is highly desired, • A bachelors degree in Business, Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experienceCompany DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

Job Description Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit Work Address: Department: Clinical Work Schedule: Monday – Friday (8:00am – 4:30pm) What We Offer Our Team Members: • 401(k) Plan with Company Match (first of the month following 2 months of service), • Professional Development, Job Training, and Cross Training Opportunities, • Potential for Over-time Pay (Time and a half), • Holiday Differential Pay (Time and a half), • Complete patient assessment, collection, and interpretation of pertinent data relevant to patient’s care., • Documentation of all assessments, interventions, and patient’s response., • Prepare supplies/equipment necessary for the surgical patient and perform cleaning and sterilization of instruments in the surgical suite., • Demonstrate knowledge of sterile technique and use of equipment in the OR and PACU environment., • Provide teaching and ability to answer patient questions, utilizing resources needed and available., • Communicate patient’s condition to MD’s and other providers as needed/appropriate., • Discharge patients to home/temporary housing as condition dictates. Arrange transfer of patient to hospital if continuing medical care is needed., • Promote a positive work environment, be accountable for personal conduct and actively participate in staff meetings and unit problem solving., • Demonstrate organizational skills that provide efficient patient care and the smooth operation of the unit on a daily basis., • Detail oriented approach to paperwork, ensuring it is signed, accurate and complete., • Coordinates chart review prior to procedure to assure all surgery center and IVF laboratory consent forms are complete and signed., • Inquire with the patient if they have advanced directives and input the forms into the patient’s EMR if forms have been completed., • Oversee emergent situations calmly and efficiently, responding quickly and demonstrating knowledge of emergency procedures and equipment., • Performs post op call and documents in EMR., • Assists with QI and research as appropriate., • Associate Degree or higher, in Nursing from an accredited school required., • State Registered Nurse license required., • BLS certification required., • 3+ years nursing experience in other RN roles., • 1+ year(s) experience related to operating room, PACU, or critical care experience required. CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits. Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees. Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description Job Title: Research Assistant Reports To: Director of Quality and Grants Management FLSA Status: Non-Exempt Position Type: Full-Time Salary Range: Commensurate with experience Location: Miami, FL. Organization Overview Empower “U”, Inc. is a Federally Qualified Health Center (FQHC) committed to delivering comprehensive, high-quality healthcare and support services to underserved communities. Our mission is to reduce health disparities, promote health equity, and improve quality outcomes through innovative programs, data-driven performance, and compassionate care. Position Summary The Research Associate supports the Director of Quality and Grants Management by collecting, analyzing, and interpreting data to advance Empower “U”, Inc.’s quality improvement, research, and grant initiatives. This position assists in designing and maintaining databases, performing statistical analyses, preparing reports and visualizations, and evaluating the effectiveness of programs and strategies to ensure continuous quality improvement and evidence-based decision-making. Essential Duties and Responsibilities Research & Data Analysis • Gather and analyze data from multiple databases and sources., • Use statistical and mathematical software (e.g., SPSS, R, SAS, Excel) to conduct data analysis and develop models., • Evaluate whether grant programs are achieving their strategic goals and intended impact., • Identify trends, gaps, and opportunities for program or operational improvement., • Prepare clear tables, reports, and visual graphics for internal and external audiences., • Contribute research data for use in grant proposals, performance reports, and executive presentations., • Support initiatives that promote compliance with clinical best practices and improve organizational outcomes., • Collaborate with the Chief Quality Officer and multidisciplinary teams to design, implement, and assess improvement projects., • Maintain strict adherence to HIPAA, HRSA, and organizational confidentiality policies., • Ensure data integrity and compliance with applicable laws, policies, and procedures. Education • Bachelor’s degree in Public Health, Epidemiology, Social Science, Statistics, or related field required., • Minimum of 2 years of experience in data analysis, research, or quality improvement., • Experience in healthcare, FQHC, or public health environment preferred., • Strong analytical and problem-solving skills with attention to detail., • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)., • Experience with statistical tools such as SPSS, SAS, or R., • Excellent communication skills and ability to present data clearly., • Strong organizational and time-management skills., • Ability to work independently and collaboratively across departments., • Primarily office-based position requiring extensive computer use., • Ability to sit or stand for extended periods, lift up to 25 lbs., and perform repetitive tasks., • Regular exposure to office equipment and occasional contact with clinical environments. Empower “U”, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace.

Job DescriptionDescription: Job purpose The Quality Control Analyst is responsible for performing and managing results of quality control testing for human tissue donors, recovered tissues, and final processed grafts. The QCA communicates directly with outside laboratories to obtain records and internally with Operations and Quality Assurance to ensure appropriate samples are available for testing and results are properly communicated. The QCA performs multiple tests on tissue samples including but not limited to sterility, bioburden, endotoxin, residual moisture, cell count and analytical testing. Must perform all functions in accordance with standard operating procedures, all applicable federal and state regulatory and accrediting standards requirements. Duties and responsibilities Quality Control Testing and Results • Perform Quality Control (QC) testing of tissue samples to include, but not limited to, residual moisture, sterility, endotoxin, bioburden, cell characterization, flow cytometry, microorganism identification, and gram staining., • Perform QC release testing of microbiology media, materials, and reagents., • Support environmental monitoring (EM) of the facility by performing routine testing and processing samples., • Perform inspection of incoming materials and reagents, microbiology media, and in-process and final product., • Review and manage test results reported by third parties to ensure proper disposition of tissues and grafts., • Maintain proper documentation of tests performed in-house and test results reported by third parties., • Preparation of blood specimens, tissue samples, and media samples for shipment to outside testing facilities., • Assist Manager in maintaining the laboratory stock of media and reagents and ordering laboratory supplies., • Support and execute qualification / validation protocols of QC testing methods. General Responsibilities • Maintain knowledge of appropriate federal and state regulatory and statutory requirements as well as accrediting body requirements., • Responsible for reporting all variances, errors, and deviations to QA management. Participate in the investigation complaints and deviations including the formulation and implementation of corrective actions., • Participate in audits and inspections, as needed., • Support accreditation and licensing activities., • Perform other duties as assigned by the QC Manager and/or Director of Quality Assurance. Requirements: Qualifications Education/Experience: Bachelor in Science degree preferred or Associate in Science with two years of experience. An equivalent combination of education and experience in a regulated environment (e.g., Biologics, Pharmaceutical, etc.) will be considered. Laboratory Skills: Aseptic techniques, bioburden, sterility, endotoxin, growth promotion, flow cytometry, gram staining. Other Skills: Excellent interpersonal, verbal, and written communication skills required. Must demonstrate excellent organizational and record keeping skills. Must be detail oriented with the ability to multi-task in a high-pressure environment. Must gain knowledge of all regulations, laws, and/or standards that govern the tissue banking industry within the first year of employment. Computer and Equipment: Proficient in Microsoft Office. Working knowledge of Vitek® 2, Spectrophotometer, Cell Analyzers, Autosampler, MAGPIX® preferred. Working conditions Primarily, a fast pace, lab-oriented work environment. Evening and weekend work may be required. Physical requirements While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods of time. The employee may occasionally be required to pull, lift and/or move up to 20 pounds. Direct Reports No direct reports.

Job DescriptionABOUT BCIBci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries. Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.JOB SUMMARY The Project Coordinator supports key initiatives within our Project Management Office (PMO), mainly related to the Operations Upgrade Program and Transformative Projects. The ideal candidate will be detailed oriented and proactive in order to assist in planning, coordinating, and communicating tasks among multiple projects. This is a hands-on role requiring excellent organizational skills, familiarity with project management tools, and the ability to support cross-functional teams effectively. This role also leverages the Project Management Framework to execute business projects through the project lifecycle to deliver business value. DUTIES OF THE POSITION The duties of the position include, but are not limited to, the following: • Assist in the maintenance of the project dashboard and status report in Smart Sheets/Monday.com, • Support the requirement gathering sessions and document functional/business requirements., • Collaborate with Stakeholders to follow up on project deliverables and timelines., • Create and update project documentation and presentations as needed., • Ensure communication and reporting standards are maintained in line with the Project Management Framework., • Coordinate and schedule meetings, planning sessions, and stakeholder workshops., • Capture and distribute clear and concise meeting minutes and action items., • Coordinate with Change Management Officer regarding communication strategy, • Assume evolving duties and responsibilities of the position., • Work all hours required to fulfill job duties and responsibilities (including, • weekends, evenings, and holidays as needed)., • Travel as required., • Provide coverage for other positions as requested., • Ability to carry and lift boxes and objects that may weigh between 10 and 25, • pounds., • Strong skills in Google Suite (Google Sheets, Google Slides, Google Forms, etc) and Microsoft Suite (Excel, Word, Visio, Project), Smart Sheet, Monday.com,, • Familiarity with agile, waterfall, or hybrid project management., • Experience with creating dashboards and visual project summaries, • Highly organized and detail-oriented, with the ability to manage confidential information efficiently and securely., • Ability to gather and synthesize information from diverse teams and sources., • Ensure timely escalation of risks, issues, or delays to the appropriate stakeholders., • Ability to understand, speak, read, and write English and Spanish EDUCATION: Bachelor’s degree or Professional Experience in Computer Science, Engineering, Business Administration, or related field. CERTIFICATIONS/LICENSES: Project Management Professional (PMP), Certified Associate in Project Management (CAPM), other project management certification (optional but desirable) EXPERIENCE: 3-5 years of experience in a project coordination, project support, or a junior project management role, preferably within a financial institution

Job Description Job Title: Senior Software Engineer Location: Miami, FL Position Overview: Fortune 200 company is seeking a Senior .NET C# Engineer to join our client's corporate in-house IT team. The ideal candidate will have strong experience building and maintaining enterprise-level .NET applications and working with complex SQL Server-based systems. • Design, develop, and maintain applications using C#, .NET Framework/.NET Core, and related Microsoft technologies., • Analyze and refactor legacy systems to improve performance, maintainability, and scalability., • Develop and optimize complex SQL Server stored procedures, views, and data models., • Collaborate with cross-functional teams, including accountants and business analysts, to understand and translate business requirements into technical solutions., • Participate in peer code reviews, unit testing, debugging, and production support., • Write clear technical documentation and maintain project artifacts., • Bachelor's degree in computer science, Information Technology, or related field., • 10+ years of experience in software development., • Strong experience with SQL Server development (T-SQL, stored procedures, views, functions)., • Excellent troubleshooting and problem-solving skills., • Familiarity with object-oriented design principles, software architecture, and design patterns., • Excellent debugging, problem-solving, and communication skills., • Ability to work independently and collaboratively in a fast-paced environment., • Microsoft Azure certifications (e.g., Azure Developer Associate or Azure Solutions, • Architect Expert)., • Experience with version control systems like Git and CI/CD pipelines (Azure, • DevOps preferred)., • Exposure to Agile/Scrum methodologies., • Domain experience in financial services, real estate, or title insurance is a plus.

Job Description 🌟 Join DYOPATH as a Service Desk Level 2 Analyst on-site in Miami, FL 🌟 Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is on the lookout for a Service Desk Level 2 Analyst who thrives on team spirit, relentless curiosity, and a genuine care for delivering exceptional support. Why You'll Love Working Here • Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact., • Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development., • Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other., • 🏥 Medical, Dental & Vision Coverage, • 💡 Life Insurance, • 💼 401(k) with company match, • 🌴 Plus "You Pick a Day" paid holiday, • 🍼 FSA & HSA options, • 🐾 Pet Insurance (because pets are family!), • 📍 Location: On Site Miami, FL - first shift, M–F, • Be the go-to technical resource for desktop, laptop, printer, mobile device, software, and network issues., • Take on mid-level challenges, fix what others couldn't, and escalate when needed., • Collaborate with other on-site IT teams to troubleshoot and resolve escalated incidents., • Mentor Level 1 analysts: coach, guide, and empower them., • Prioritize user satisfaction, manage timely issue resolution, and follow up., • Invest in yourself: pursue training, certifications, and ongoing learning. Education & Certifications • Associate's degree (or higher) in Computer Science or similar preferred., • Professional certifications (or working toward):, • HDI Support Center Analyst (HDI‑SCA), • ITIL Foundation, • Microsoft 365 Certified: Fundamentals, • 2–4 years in technical support, with at least 1 year as a Service Desk Level 2 Analyst or similar role., • Exceptional customer service skills, communicating technical solutions clearly for all user levels., • Strong proficiency in Windows OS, Microsoft Office suite, and advanced network troubleshooting., • Familiarity with ITIL or similar service frameworks., • Comfortable working both independently and collaboratively., • Great analytical and multitasking skills under pressure. As a Service Desk Level 2 Analyst, you won't just fix problems; you'll be a trusted advisor, a mentor, and a key player on-site in delivering world-class IT support. You'll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH. Ready to Elevate IT Experiences? If you're excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 2 Analyst 🚀 Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.