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Job DescriptionDescription: Days Off: Saturday, Sunday Shift: Day (7:30am-4pm) Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing.DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: The Clinical Support Specialist works under the direction of the CSS Supervisor or Project Manager, and collaboratively as part of an integrated care team including other CSSs, Housing Stabilization Specialists, Residential Counselors, clinical case managers, and other outside provider agencies to provide and coordinate clinical services for tenants. This position offers case management and mental health services to tenants as well as coordinating care with other providers as appropriate. MAJOR DUTIES AND RESPONSIBILITIES: • Facilitate engagement of tenants through creative, equitable, culturally relevant, and resourceful strategies that build trust and confidence; publicize service availability., • Develop and routinely update an Integrated Service Plan (ISP) in collaboration with tenants, case managers, and other staff, outlining goals and strategies to ensure housing success., • Identify and coordinate those case management elements that will be provided by DESC case managers or case managers from outside provider organizations., • Support tenants in maintaining safe and healthy unit conditions and passing apartment inspections. This may include hands-on assistance cleaning apartments, arranging and monitoring caregiver/chore-worker services, and/or teaching and modeling independent living skills., • Directly provide case management services not covered by other providers., • Maintain regular contact with tenants and case managers from DESC and outside provider organizations to monitor progress toward goals identified in the ISP, and to ensure adequate provision of identified services., • Document interactions with tenants through logs, service notes, EORs, emails, and other methods as appropriate in accordance with agency guidelines., • Understand and meet the various contractual service and documentation obligations relevant to your project., • Use trauma-informed strategies to intervene in crises and assist with building rule enforcement and lease compliance, as necessary., • Provide education and support for tenants to ensure success as leaseholders., • Assist tenants in the formation of interest groups or therapeutic support groups; facilitate when appropriate., • Organize outings and activities to improve tenant skills in activities of daily living and to increase the level of meaningful activity in their lives., • Work with tenants and other staff to identify needs for additional services, groups, and activities. Work with staff, outside service providers, and community resources to initiate and facilitate these services and activities., • Provide individual culturally relevant counseling and information and referral services to tenants as needed., • Facilitate community meetings., • Participate in staff meetings and trainings., • Ability to perform all major and assigned duties and responsibilities with or without accommodations., • Current Agency Affiliated Counselor (AAC) license in Washington State, or equivalent, or ability to obtain an AAC license soon after hire., • Clinical experience working with homeless adults disabled by chronic alcoholism, mental illness, and drug use., • Knowledge of local homeless, mental health, and chemical dependency service systems., • Ability to communicate and work effectively with individuals from diverse backgrounds., • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior., • Commitment to the philosophy of cooperation and continuity across agency programs and of consideration and respect for clients. EDUCATION / EXPERIENCE REQUIREMENTS: • Relevant Bachelor’s degree in social work, psychology, or related behavioral science, OR PREFERRED QUALIFICATIONS: • Two years’ experience working with homeless adults disabled by chronic alcoholism, mental illness, and/or drug use., • Valid Washington State driver’s license and insurable driving record. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Job DescriptionDescription: Key Recovery provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit keyrecovery.org. The Administrative Coordinator will provide management and supervision of the front office and reception area. Answers the phone and handles the front desk reception activities to reflect professionalism, caring and empathy for guests, patients, and staff. Answering basic questions for admissions and patient services. Assisting clinical staff with copier jobs and ensuring the copier room and fax machine are checked hourly and information distributed throughout the day. Primary Responsibilities: • Responsible for coverage of the front office and reception area. Provide assistance for administrative services to support the day-to-day functions of the front office such as postage and mail services, office equipment maintenance, copy room maintenance and office supply management, updates and manages Key Recovery general forms and ensures availability., • Coordinates office services with Facilities Manager and IT vendor services, ensuring that the ticket system is moving forward and recommends prioritizing services when needed., • Provides administrative support for company-wide staff events – holiday parties, employee appreciation and other activities., • Collaborates with Facilities Team and Safety Committee to ensure monthly fire drills are conducted, evaluated, and documented., • Assists with facility tours with new employees and visitors., • Ability to interact with patients every day, to provide them basic information and assistance as needed., • Order supplies for facility and employees., • Maintain confidentiality and privacy procedures. Knowledge, Skills, and Abilities: • Knowledge of community resources and demonstrate ability to work cooperatively and responsively with them., • Ability to advocate for inclusion, equity and belonging for all patients and staff., • Ability to plan, prioritize and organize your own workload and work independently., • Ability to communicate effectively both in writing and orally., • Establish and maintain effective work relationships and maintain strong boundaries with patients., • Must be able to maintain confidentiality., • Proficient at Microsoft Office Tools., • Ability to communicate effectively at all levels of the organization., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • Ability to comprehend complex instructions, detailed correspondence, and memos. Ability to read and interpret documents., • Ability to effectively present information in one-on-one and small groups both within the organization and externally., • Develop and maintain professional relationships with referents such as doctors, clinicians, facilities, and families. Assist outreach efforts as designed/requested by leadership., • Documentation of all inquiries and admissions activities to assist with monthly marketing report. Education/Experience Requirements: • Associate’s degree and/or equivalent education and work experience., • 3-5 years progressively, higher level administrative residential/behavioral health experience. Background/License/Certification: • Must be able to successfully pass a thorough Background Check and ability to successfully pass a post-offer, pre-employment drug and TB test. Must be First Aid/CPR/AED certified or be able to become certified within 30 days of hire. Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is typically performed in an office environment, with a moderate noise level. To perform the job, the employee is frequently required to talk and listen on the telephone and in person with individuals and groups. The employee is required to read and respond to documents in hard copy and electronic form. Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: • Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs., • Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs., • Retirement: 401(k) with company matching, • Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses., • Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology."

Job DescriptionDescription: Key Recovery provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit keyrecovery.org. Case Managers serve as an important and dynamic part of our residential treatment team by engaging and supporting patient activities. The case manager will assist patients throughout their time in the treatment program, including providing support during the initial admission and then thoroughly preparing them for discharge from Key Recovery. The case manager will connect patients to internal and external services that promote their recovery. This includes but is not limited to linking patients to medical care (dental, vision, etc.), legal coordination (court dates, court appearances) and additional services. While supporting patients preparing for discharge, the case manager will assist the patients to admit into continued behavioral health providers and other services in the community and establish a clean and sober support system in the community. Primary Responsibilities: • Reliable work attendance and ability to work some evening and weekend hours, • Demonstrated ability to establish and maintain a variety of records, organize data, prepare reports, • Knowledge of community resources and demonstrate ability to work cooperatively and responsively with them, • Ability to demonstrate diversity, equity, and inclusion in all work-related activities, • Ability to plan, prioritize and organize your own workload and work independently, • Ability to communicate effectively both in writing and orally, • Establish and maintain effective professional relationships and maintain strong boundaries with clients, • Ability to maintain confidentiality with sensitive information in accordance with HIPAA, 42 CFR and 45 CFR, • High School diploma or equivalent required, • 1-2 years case management experience required, • AA Degree in SUD studies or Bachelor's Degree (preferred), • Must have experience working with patients with SUD and co-occurring disabilities, • Computer and EHR literate, • Requires a valid Washington State Driver's License, • Must pass a driver’s abstract check in accordance with site/agency insurance requirements, • Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs., • Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs., • Retirement: 401(k) with company matching, • Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses., • Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology."