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  • Support Engineer
    Support Engineer
    10 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Sales / Purchasing Agent
    Sales / Purchasing Agent
    2 months ago
    Full-time
    East Flatbush, Brooklyn

    Job Description: Sales / Purchasing Agent Pro Aire Design Consultants Position Summary Pro Aire Design Consultants is seeking a motivated Sales/Purchasing Agent to manage client inquiries, support sales activities, and handle purchasing tasks for HVAC-related products and services. The ideal candidate is organized, proactive, and experienced in coordinating with vendors, contractors, and clients. Key Responsibilities Sales Support • Handle incoming inquiries from clients regarding HVAC products, services, and project requirements., • Prepare and send quotations, proposals, and sales documents., • Follow up on leads to convert inquiries into sales opportunities., • Maintain accurate records of client interactions, sales activities, and pipeline updates., • Source materials, parts, and equipment from approved suppliers., • Request and negotiate price quotations with vendors to obtain the best value., • Process purchase orders, monitor deliveries, and ensure timely arrival of materials., • Maintain an updated database of suppliers, price lists, and inventory items., • Work closely with the engineering and project teams to understand material specifications needed for HVAC projects., • Track purchase orders, delivery schedules, and incoming shipments., • Resolve issues related to delayed deliveries, product availability, or pricing discrepancies., • Maintain organized records of sales and purchasing transactions. Qualifications • Previous experience in sales, procurement, purchasing, or supply chain preferred., • Knowledge of HVAC products, construction materials, or engineering supplies is a strong advantage., • Strong negotiation and communication skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficient in MS Office (Excel, Word, Outlook)., • Ability to work independently and in a team environment. Work Hours & Environment • Full-time position, • Fast-paced environment working with clients, suppliers, and internal teams, • May require occasional field visits or supplier coordination Preferred Skills • Strong customer service skills, • Ability to handle pressure and meet deadlines, • Basic understanding of technical specifications for HVAC systems, • Reliable, proactive, and resourceful attitude

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