Customer Service Call Center Representative-Onsite
4 days ago
Jacksonville
Job Description BCforward is currently seeking a highly motivated Customer Service call Center for an opportunity in Jacksonville, FL, USA -Onsite Position Title: Customer Service call Center Rep Location: Jacksonville, FL, Anticipated Start Date: ASAP Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date. Contract Duration: 03 month(s) contract with potential extension Pay Rate Range: $21.45/Hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Responsibilities These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax or foreclosure related transactions. • Insurance businesses may receive policy or claims related inquiries. PISG & SMS may receive technical-related questions., • These jobs are generic for broad applicability across the organization., • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems., • Verifies contacts and account information., • Examines customer problems and implements appropriate corrective action to respond to customer requests., • Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action., • Maintains and creates logs, reports, records and files. - Investigates, analyzes, coordinates and tracks complex customer issues and problems. - Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution., • May interface with offshore call center to answer questions on process or specialized situations, • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments., • May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers., • Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role., • Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures., • May assess needs and suggest/promote alternative products and services., • Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures., • Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. Skills: General knowledge of company products and customer service activities. - Proficient MS Office skills - Must be able to navigate a computerized data entry system or other relevant applications. 1-2 years related experience Education: High School diploma or equivalent Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.