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  • Host / Hostess
    Host / Hostess
    6 hours ago
    Full-time
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Driver Fleet Manager
    Driver Fleet Manager
    28 days ago
    Full-time
    East Williamsburg, Brooklyn

    Full job description Healthy Heart Foods is seeking an experienced, hands-on Fleet Manager to oversee our commercial delivery fleet. This is an operational position, not a desk-only management role. We are looking for someone who understands trucks, drivers, maintenance, and the day-to-day challenges of keeping a busy delivery fleet on the road. Candidates must have commercial truck driving experience and be willing and able to drive company trucks when needed. Responsibilities Manage the day-to-day operation and readiness of the company vehicle fleet. Take full ownership of all vehicle maintenance, repairs, breakdowns, towing, and rentals. Develop and manage preventive maintenance schedules for every vehicle. Coordinate repairs with mechanics, dealerships, body shops, refrigeration technicians, towing companies, and other vendors. Track vehicles that are out of service and actively manage their return to operation. Arrange rental or replacement vehicles when needed to prevent interruptions to deliveries. Review repair estimates, recommendations, and invoices. Monitor tires, brakes, oil changes, inspections, liftgates, refrigeration systems, and other vehicle maintenance requirements. Maintain an accurate record of the condition and status of every vehicle. Work closely with dispatch and operations to ensure enough trucks are available for daily routes. Drive company delivery trucks when operational needs require it, including emergencies, driver call-outs, moving vehicles, or other situations. Collaborate with management and HR in interviewing and evaluating driver candidates. Participate in road tests and help determine whether prospective drivers have the appropriate driving skills and judgment. Assist with driver onboarding, training, and safety procedures. Coordinate driver schedules with dispatch and operations, and monitor driver hours, attendance, overtime, and Hours of Service compliance where applicable. Monitor driver performance, accidents, violations, vehicle care, and compliance with company procedures. Ensure drivers properly complete pre-trip and post-trip inspections. Maintain vehicle registrations, inspections, insurance documentation, permits, and other required records. Help ensure compliance with applicable DOT, DMV, insurance, and commercial vehicle requirements. Investigate accidents and coordinate documentation, insurance claims, towing, and repairs. Monitor GPS/fleet-management systems, mileage, vehicle utilization, and driver behavior. Monitor fleet expenses including repairs, maintenance, rentals, towing, fuel, and other costs. Identify opportunities to reduce vehicle downtime and unnecessary fleet expenses. Recommend when vehicles should be repaired, replaced, rented, or removed from service. Qualifications Commercial truck driving experience required. Must be willing and able to drive company trucks as needed. Valid driver’s license and acceptable driving record. CDL preferred where applicable. Previous fleet management, fleet maintenance, transportation management, or similar experience. Strong knowledge of commercial vehicle maintenance and repair. Experience working with mechanics, repair shops, dealerships, towing companies, and rental companies. Experience supervising, interviewing, training, or evaluating drivers. Knowledge of DOT, DMV, commercial vehicle, and driver safety requirements. Strong organizational and follow-up skills. Comfortable using GPS/fleet-management software, spreadsheets, and other technology. Ability to troubleshoot problems and make decisions quickly in a fast-paced environment. Who We’re Looking For We want someone who takes ownership of the fleet. The right person knows which trucks are operational, which need service, when inspections are due, which vehicles are in the shop, when they are coming back, and whether a rental is needed. When a truck breaks down, we don’t want someone who simply reports the problem. We want someone who takes responsibility for solving it and keeping the operation moving. Our goal is simple: safe, reliable trucks available every day so our customers receive their deliveries on time. Pay: $85,000.00 - $105,000.00 per year Work Location: In person

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  • Experienced Prepper - Auto Body
    Experienced Prepper - Auto Body
    1 month ago
    Full-time
    Rahway

    Full Job Description Overview Join our dynamic team as an Experienced Prepper in Auto Body, where your expertise will transform damaged vehicles into pristine works of art! This role is perfect for seasoned professionals passionate about automotive restoration, auto body repair, and refinishing. You’ll bring your hands-on skills, mechanical knowledge, and keen eye for detail to ensure every vehicle leaves our shop looking flawless. If you thrive in a fast-paced environment and love working with a variety of tools and techniques, this is your opportunity to showcase your talent and grow with a forward-thinking organization committed to excellence. Duties Perform comprehensive auto body repairs including surface preparation, sanding, masking, and dent removal to restore vehicles to factory standards. Utilize hand tools, power tools, grinders, and airless paint spraying equipment to apply primers, paints, coatings, and finishes with precision. Prepare surfaces meticulously through sanding, buffing, and automotive surface preparation techniques to ensure optimal paint adhesion. Operate automotive buffing machines and detailing tools to achieve a smooth, high-quality finish on painted surfaces. Manage auto restoration projects by assessing damage, estimating repair scope, and executing repairs efficiently while maintaining quality standards. Follow safety protocols diligently by using respiratory protection and other PPE during spray painting and surface preparation processes. Assist with auto glass replacement or repair when necessary and support vehicle maintenance tasks as part of the overall repair process. Requirements Proven experience in auto body repair or auto restoration within a dealership or collision center environment. Strong welding skills combined with mechanical knowledge of vehicle systems. Proficiency with hand tools, power tools, grinders, sanders, buffing machines, and spray guns for painting and coating applications. Knowledge of automotive surface preparation techniques including masking, sanding, and priming. Experience with conventional spraying methods and airless paint spraying equipment for auto painting projects. Familiarity with automotive buffing, detailing, auto glass work, and heavy lifting required for handling large panels or parts. Ability to read auto estimating reports and communicate effectively with customers regarding repair processes. Mechanic experience is a plus—especially understanding vehicle maintenance procedures—along with dealership experience preferred. Commitment to safety practices such as proper use of respiratory protection during spray painting tasks. Join us in delivering top-tier auto body repairs that exceed customer expectations! We value skilled professionals dedicated to craftsmanship and continuous improvement in automotive refinishing techniques. If you’re ready to elevate your career in a vibrant environment that celebrates expertise and innovation—apply today! Pay: $20.00 - $30.00 per hour Benefits: 401(k) Paid time off Work Location: In person

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