JOB TODAY logo

Trabajos building monitor en New York, New YorkCrear alertas

  • Case Managers (Elm Street)
    Case Managers (Elm Street)
    hace 3 días
    $22 por hora
    Jornada completa
    Paterson

    Job description: We have (2) Case Manager opportunities at: 1. Elm Street Apartments is a supported housing program for youth ages 18-21 at risk youth and are either homeless or aging-out of foster care;, 2. Independence House supported housing program for youth ages 18-21 at risk youth and are either homeless or aging-out of foster care We are seeking a dynamic individuals to serve as a Case Managers. The responsibilities include: Serving as a member of the location's team committed to helping young people build on existing assets to make positive choices about their health and well-being, academic achievement and interaction with others. Coordinating the implementation of Individual Service Plans (ISP) for each youth in accordance with agency ISP planning policies and procedures. Establishing and monitoring the methods used to teach the youth new skills as per individual ISP’s and works with program staff to provide services in accordance with established methods. Coordinating and linking each youth to off-site support services as defined in ISP. Planning the transportation for the youth’s participation in off-site services. Completing all case management documentation and reports and maintaining individual youth files. Reviewing medication logs daily. Conducting weekly audit of medication logs to ensure compliance with medication administration policy. Implementing behavior modification plans established by the team to address discipline issues and the consumer’s lack of adherence to program rules, as needed. Prospective applicants must have a Bachelor’s Degree or Master’s Degree in social work or human services related field; one to three years of experience working with young adults and adolescents, particularly at-risk individuals; excellent organizational skills; demonstrated leadership ability and sound judgment; ability to work effectively as a member of a team; ability to work collaboratively with community resources; excellent interpersonal, verbal and written communication skills; and a valid driver’s license. Computer skills are also essential, with experience with Microsoft Word, and Excel, preferred. Attractive benefits package will be provided. Job Type: Full-time Benefits: Dental insurance, Health insurance, Life insurance, 403(B), Paid time off, Retirement plan, and Vision insurance.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Marketing Representative
    Marketing Representative
    hace 9 días
    $50000–$70000 anual
    Jornada completa
    Clifton

    • Under the direction and leadership of the Director or Sales or Sales Manager, helps develop the sales plan for the imaging center, • Primarily a field marketing position, • Conducts frequent visits to current and prospective referring physician offices within a regularly scheduled call cycle, • Manages a specified territory of referral sources, • Identifies referral pattern changes and takes action to grow the business and immediate action to address volume loss, • Assesses the needs of referring physicians, patients and monitors the effectiveness of any implemented changes, • Responsible for carrying out launch plans for the imaging center, new modality or service in his/her assigned territory, • Compiles and frequently reviews marketing plans to ensure specific marketing goals and objectives for his/her territory are attained, • Directly responsible for procedure volume and changes, • Fiscally responsible for his/her sales and marketing budget, • Must be a licensed driver without restrictions and able to drive a car, • Strong customer service skills to build and maintain relationships with healthcare professionals, • Proficiency in Microsoft Word and other office software for preparing reports and presentations, • Leadership skills to work independently and as part of a team Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary depending on the specific needs of the company. Job Type: Full-time License/Certification: • Driver's License (Required)

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Sales Specialist
    Sales Specialist
    hace 17 días
    $22–$100 por hora
    Jornada completa
    Fort Lee

    Overview We are seeking a dynamic and results-driven Lead Sales Specialist to spearhead our sales efforts, optimize processes, and drive revenue growth. The ideal candidate is a strong communicator, strategic thinker, and proven leader with a passion for building customer relationships and closing high-value deals. This role will lead sales initiatives, mentor team members, and collaborate across departments to ensure exceptional customer experiences and business success. Key Responsibilities • Lead and manage day-to-day sales activities to achieve individual and team revenue targets., • Identify new sales opportunities through market research, networking, and prospecting., • Build and maintain strong, long-term client relationships., • Deliver compelling sales presentations, proposals, and product demonstrations., • Analyze sales data to forecast performance, track KPIs, and identify improvement areas., • Train, guide, and support sales team members to enhance their skills and productivity., • Develop and implement strategic sales plans to increase market penetration and customer acquisition., • Collaborate with marketing, operations, and product teams to align sales strategies with business goals., • Negotiate contracts, pricing, and agreements to ensure profitable deals., • Monitor industry trends and competitor activity to stay ahead in the market.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Product Engineer
    Product Engineer
    hace 18 días
    $50000–$70000 anual
    Jornada completa
    Wayne

    Product Engineer Location: Wayne, NJ Department: Engineering / Solutions Architecture Employment Type: Full-Time About the Role We are seeking an enthusiastic Product Engineer with strong experience in Ubuntu-based embedded systems, device deployment, and customer-facing technical support. You will manage embedded Linux edge devices, assist sales with demos, support clients with solution design guidance, and help operate cloud-hosted components of our platform. This role is for a curious, do-it-all builder with a hardware engineer’s heart - always learning, solving, and making things work. Key Responsibilities Embedded Systems Deployment & Management • Build, configure, and maintain Ubuntu-based embedded systems (Jetson, ARM SBCs, x86 industrial PCs)., • Create and manage system images, OTA updates, provisioning pipelines, and device monitoring., • Troubleshoot kernel-level, networking, hardware I/O (USB, serial, MIPI, PoE), and performance issues., • Implement secure configurations including SSH hardening, firewall rules, VPN tunnels, certificates, and logging., • Maintain accurate deployment documentation and revision control. Cloud & IT Systems Operations • Assist with deployment, configuration, and monitoring of cloud-based services, containers, and microservices., • Work with engineering teams to validate releases in staging and production environments., • Manage system logs, diagnostics, remote access, uptime monitoring, and alerts for field devices and cloud components., • Support IT-related tasks such as networking, identity management, VPN configuration, and secure endpoint management. Solution Architecture Support & Pre-Sales Activities • Participate in sales calls and demos, configuring environments and presenting system capabilities., • Prepare and support demo units, pilot systems, and on-site proof-of-concept installations., • Communicate clearly with customers to gather requirements and recommend deployment best practices., • Act as a technical liaison between sales, engineering, and customers—especially during onboarding and early adoption. Customer & Partner Interaction • Assist clients with designing new solutions, configuration, performance tuning, and troubleshooting., • Provide training, documentation, and technical support during evaluations and early deployment phases., • Capture customer feedback and communicate product gaps, bugs, and feature requests to internal teams. Internal Collaboration • Work with engineering to test new releases on embedded devices and cloud services., • Maintain internal lab equipment, demo systems, and build infrastructure for engineering and sales. Required Skills & Experience • 2–8+ years working with Linux/Ubuntu, ideally on embedded or edge systems., • Strong understanding of systemd, networking, containers, and Linux internals., • Experience with embedded hardware (Jetson, ARM boards, industrial PCs)., • Comfort with cameras, sensors, network interfaces, and low-level debugging tools., • Ability to write shell scripts; Python proficiency preferred., • Experience supporting or managing cloud deployments., • Solid grounding in IT fundamentals (networking, security, VPNs, DNS, certificates)., • Highly comfortable using AI tools for general work, coding assistance, automation, documentation, and problem-solving. Preferred Experience • Experience with video analytics, access control, ALPR, or other hardware-integrated AI solutions., • Familiarity with Tailscale (or similar), VLANs, and secure remote access., • Exposure to DevOps practices or infrastructure as code., • Prior pre-sales engineering or customer success engineering experience., • Ability to prepare technical documentation and clear customer-facing materials. What We Offer • A mix of hands-on engineering and customer-facing technical work., • Opportunity to work on cutting-edge embedded and cloud technologies., • Competitive salary, benefits, and flexible work arrangements. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Paid time off Experience: • Systems engineering: 2 years (Required) Ability to Commute: • Wayne, NJ 07470 (Required), • Occasional travel may be required.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Sales/Account Manager
    Sales/Account Manager
    hace 27 días
    Jornada parcial
    Staten Island, New York

    What You’ll Do • Drive revenue by selling Clip Central’s creator and branded content solutions to new and existing clients., • Manage the full sales cycle—from prospecting and pitching to closing deals and overseeing account relationships., • Provide exceptional customer service throughout each partnership, ensuring clients feel supported from initial outreach through campaign completion., • Partner with internal teams to build smart, execution-ready concepts that align with client objectives and platform best practices., • Serve as the primary point of contact for all post-sale activities across your accounts, including:, • Running client kick-off calls to align on goals, expectations, and campaign workflows., • Coordinating brand and creator contracts with internal partners to ensure clear deliverables, terms, and timelines., • Building and managing project timelines to keep campaigns on schedule and within scope., • Developing talent strategies—managing outreach, negotiations, and confirmations to match creators with campaign needs., • Gathering all brand assets and preparing detailed creative briefs for creators., • Troubleshooting campaign obstacles with internal and external partners to maintain smooth deployment., • Monitoring performance and identifying optimization opportunities throughout and after campaigns., • Leading data collection, reporting, and client presentations with support from the analytics team., • Keeping Sales, Leadership, and relevant stakeholders updated on key milestones, risks, and results. What You’ll Need • Digital advertising and/or social media marketing experience is required., • Strong background in sales, business development, or account management—preferably in the creator, influencer, or digital media space., • Ability to sell on commission and stay motivated in a performance-driven environment., • Proven success managing client relationships and juggling multiple accounts or campaigns., • Deep familiarity with social platforms, creator content, and digital campaign execution., • Experience in Gaming/Esports or broader digital entertainment is a plus but not required., • Highly organized, adaptable, and skilled at problem-solving in a fast-moving environment., • A passion for the creator economy and a desire to grow with a rapidly evolving team.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Bilingual Marketing & Business Development Assistant
    Bilingual Marketing & Business Development Assistant
    hace 1 mes
    Jornada completa
    Little Caribbean, Brooklyn

    Type: Full-time (with commission opportunities) Hours: ~40 hours/week (Minimum 3-month commitment) Location: In-person (NYC area) Position Summary Wayne Daniel, CPA is seeking a motivated, creative, and bilingual (Spanish/English) professional to join our team as a Marketing & Business Development Assistant. In this role, you will play a key part in expanding our client base, strengthening community connections, and promoting our financial services. You will help drive marketing campaigns, manage social media presence, and assist with business development initiatives to increase brand visibility and generate qualified leads. This role includes in-person outreach, including door-to-door introductions to potential business clients, local networking, and community engagement, making it an ideal opportunity for individuals looking to grow their careers in marketing, sales, and client relations within a growing CPA firm. Essential Duties & Responsibilities • Implement marketing and PR strategies to promote accounting, payroll, and business services., • Manage daily social media activities (posting, engagement, responding to inquiries)., • Cultivate and track leads, build client relationships, and maintain CRM records., • Conduct online and in-person outreach, including door-to-door introductions to small businesses, cross-promotions, and local networking., • Develop partnerships with influencers, community organizations, and referral networks., • Monitor and respond to online reviews to maintain a positive company reputation., • Represent the firm at local events, trade shows, and community gatherings., • Collaborate with the team to highlight client success stories and project milestones. Qualifications • Bachelor’s degree (Communications, Marketing, Business, or related field) preferred, or relevant work experience., • Bilingual in Spanish and English required; proficiency in other languages a plus., • Hands-on experience with major social media platform (Facebook, Instagram, LinkedIn)., • Familiarity with social media management tools and basic graphic/video editing preferred., • Excellent interpersonal and communication skills (written & verbal)., • Comfortable interacting with clients and representing the company in public settings., • Self-motivated, detail-oriented, and able to work independently., • Experience in construction, home improvement, or real estate marketing is a plus (not required). Compensation & Schedule • Salary: Please note this role is commission based with unlimited earnings potential., • Schedule: ~40 hours/week, flexible; occasional evenings and weekends for events., • Location: In-office and on-site at networking events, client offices, and door-to-door outreach locations in the NYC area. How to Apply - Please submit your resume to and a brief cover letter to explaining your interest in the position.

    Inscripción fácil
  • Sales Representative
    Sales Representative
    hace 1 mes
    $50–$150 por hora
    Jornada completa
    Gravesend, Brooklyn

    🔥 NOW HIRING: SALES REPS – PRESTIGIOUS CAPITAL (BROOKLYN, NY) 🔥 High-Energy Office • Daily Leads • Training Provided • Six-Figure Potential Prestigious Capital is rapidly expanding, and we’re looking for young, hungry, ambitious sales reps who want to earn REAL money and grow with a powerhouse financial firm. If you want a job, this isn’t for you. If you want a career, a network, and a shot at life-changing income, welcome home. 💼 About Us Prestigious Capital is a fast-growing financial services firm specializing in alternative lending, working capital solutions, and business funding. We help small businesses get the capital they need — and we help our reps build generational wealth. We operate in a high-energy, competitive, Wolf-of-Wall-Street style environment where results get rewarded and excuses don’t exist. 💰 What We Offer Daily fresh leads delivered straight to your screen Hands-on training — we’ll teach you everything High commissions (kill-what-you-eat structure) Bonus opportunities & performance incentives Room to grow into Team Leader, Floor Manager, and Underwriting roles Modern office with top-tier equipment, monitors, and systems A winning team culture with people who actually want to be successful 🎯 What You’ll Be Doing Calling small-business owners and offering funding solutions Building relationships and closing deals Following up with hot leads daily Working directly with senior brokers to learn the business Bringing energy, consistency, and drive every single day 🔥 Who We Want We want go-getters, not clock-punchers. People who: Are 18–30 Are hungry for money and success Love a competitive environment Want to grow fast Have strong communication skills Are reliable and eager to learn No experience needed. We can teach you the business — we can’t teach hustle. 📍 Location Brooklyn, NY (In-person only. This is NOT remote.)

    Sin experiencia
    Inscripción fácil
  • Barista
    Barista
    hace 1 mes
    $17 por hora
    Jornada parcial
    Kew Gardens, Queens

    Job Overview Join our vibrant French bakery team as a Barista and become the heart of our customer experience! In this energetic role, you'll craft delicious coffee beverages, serve food with enthusiasm, and create a welcoming environment for every guest. Your passion for coffee, pastry and exceptional customer service will help us build lasting relationships and ensure each visitor leaves with a smile. This paid position offers an exciting opportunity to develop your skills in a dynamic friendly, motivated team. Responsibilities • Prepare and serve a variety of coffee drinks, teas and specialty beverages., • Serve different kinds of pastries and sandwich., • Operate POS systems for order processing, payments, and cash handling., • Maintain cleanliness and food safety standards in all areas of the café, adhering to food handling regulations., • Provide outstanding customer service by greeting guests warmly, taking accurate orders, and addressing inquiries promptly., • Manage time effectively during busy periods to ensure quick service without sacrificing quality., • Assist with inventory management by restocking supplies and monitoring product freshness., • Support team members in maintaining a clean, organized workspace that promotes safety and efficiency., • Previous barista experience or background in coffee service is highly preferred., • Strong customer service skills with a positive attitude and excellent communication abilities., • Familiarity with POS systems is a plus., • Knowledge of food safety practices and proper food handling procedures., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Basic math skills for cash handling, cashiering, and retail math calculations., • Demonstrated time management skills to prioritize tasks during busy hours., • Experience in food preparation or food service roles within cafés or the food industry is advantageous., • Join us to be part of an energetic team dedicated to delivering memorable French experience.

    Inscripción fácil
  • Assistant Store Manager
    Assistant Store Manager
    hace 1 mes
    Jornada completa
    Manhattan, New York

    Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team! The Assistant Store Manager is a champion of the business and leads confidently to drive exceptional results. You are looked to for expertise, direction, communication, and feedback to help the team achieve their goals. You are obsessive about creating a store environment focused on our customer and provide an engaging and convenient shopping experience for everyone. What you will do: Supports General Manager in managing the day-to-day operations of the store to ensure the store meets KPI’s. Cooperates with General Manager to develop clear action plans for store and thrives to achieve objectives, deliverables, and timelines of plan. A result driven role model for the team in sales generation and leads with exceptional customer focus, monitoring and coaching staff to continually improve selling opportunities and build genuine customer relationships. Creates and implements visual and merchandising strategies to increase sales; understands floor capacity and store layout. Utilizes tools and resources to enhance the customer experience. Thrives in change and uncertainty and generates ideas to evolve and grow the business. Motivates and inspires the team to achieve/exceed hourly, daily, weekly business goals through in-store and omni selling, using strong business acumen skills. Creates and maintains a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand. Supports the General Manager on building a dynamic team by networking, recruiting, and anticipating future needs based on business objectives. Accountable for self and consistently holds others accountable. Operationally strong and resourceful. Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees’ skills and performance in partnership with the General Manager. Other duties as assigned. What You’ll Bring: 2-4 years retail sales experience with management experience (preferred). Experienced leadership with demonstrated experience in meeting/exceeding sales and profits. Training skills to elevate the team’s product knowledge and selling skills. Experience implementing merchandising strategies and changing visual sets. Acts with authenticity, sincerity, and transparency. Available when needed, including nights, weekends, and holidaysin addition to our peak business periods such as the holiday season. Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 40 pounds as needed. Be at least 18 years old. Why You’ll Love Working with Us: The Product—so good, and you’re able to use your employee discount on all of it! The People—ask anyone who works here…we have incredible people on our team! The Experience—you’ll enjoy a rewarding career at a respected global children’s brand! The Benefits—a generous employee discount that you can use on all in-store merchandise! Competitive Paid Time Off plan* Extensive 401(k) plan with company matching* Medical, dental, vision and life insurance* Employee Assistance Program with resources like financial and legal assistance, emotional work/life counseling, health, and wellness resources Tuition reimbursement* FUN work environment For eligible employees Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life. Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life/ad&d insurance, short term and long-term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources. Sales Leads, Assistant Managers, General Managers and District Managers are eligible for the quarterly bonus program.

    Inscripción fácil
  • Education Specialist
    Education Specialist
    hace 1 mes
    $24–$27 por hora
    Jornada completa
    Forest Hills, Queens

    We are seeking an Education Specialist to support the Queens Childcare Network (QCCN). The primary role of the Education Specialist is to build strengths-based relationships within our network of licensed in-home childcare providers. This role focuses on guiding and supporting our family or group family daycare providers by coaching them on play-based instruction in accordance with Department of Education (DOE) curriculum. PRIMARY RESPONSIBILITIES: • Serve on a team supporting a network of regulated in-home childcare providers serving 500+ children ranging in infancy to 12 years of age., • Assist in the launching of a new NYC DOE contract for the EarlyLearn and 3K Programs., • Provide effective guidance to ensure effective services to QCH's 45+ affiliated family and group family childcare providers., • Collaborate with the QCCN Education Director, Family Support Worker, and Health Monitors to meet the needs of all children and families., • Provide twice monthly strength-based practice-based coaching to up to 17 affiliated providers as they implement a mixed-age curriculum., • Adapt and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children., • Review and adapt appropriate curriculum with affiliated providers that foster hands-on developmentally appropriate and relationship-based interactions with all children., • Assist affiliated providers gathering observations of children and entering child assessment data in a timely manner and support its use for curriculum and lesson planning., • Document all coaching sessions aligned with the DOE’s Early Childhood Framework for Quality (EFQ)., • Assist in ongoing outreach, enrollment, and all other administrative tasks., • Support QCCN Education Director in coordinating all required professional learning days throughout the year., • Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families., • Participate in weekly Network team meetings and applicable NYC DOE Trainings and Meetings., • Assist in the facilitation of monthly Network Professional Learning/Development sessions., • BA/BS in Early Childhood or Infant/Toddler Studies; Master’s degree preferred; Comparable Social Work, Psychology or Human Service education also accepted;, • Bilingual English/Spanish: verbal, reading & written fluency (preferred);, • Computer literate: Microsoft Word, Excel, & Teams; and Zoom (required);, • Experience teaching or serving children under age 5 (required);, • As indicated, ability to work effectively from home or another remote location with consistent Wifi, privacy and utilization of agency communication and learning tools (required);, • As indicated, ability to efficiently travel within QCH Network (Queens, NY) catchment area and conduct on site coaching sessions at designated in-home daycares (required);, • Exceptional time management skills; Ability to multitask; Must be a team player (required);, • Cultural sensitivity; Respect for the unique backgrounds of all QCCN providers and families (required);

    ¡Incorporación inmediata!
    Inscripción fácil
  • Cleaner
    Cleaner
    hace 2 meses
    $25 por hora
    Jornada parcial
    Queens, New York

    Sweep, mop, and wash floors, and other surfaces (inside buildings). Use light and heavy (commercial type) floor (buffers) and shampoo machines including attachments. Vacuum rugs in offices and public areas. Spot clean daily and shampoo when directed rugs. Clean and dust furniture, exhibit cases, pictures, chairs, door trim, light fixtures, and all other horizontal surfaces including periodic high dusting. Wash windowsills; glass in interior doors, partition, and specified windows. Wash glass and trim at entrance doors, interior/exterior- Wash/spot clean interior walls as appropriate daily. Clean bathrooms and restock paper supplies daily. Standard bathroom procedures are to damp wipe glass surfaces, empty waste baskets, service soap and toilet paper dispensers, dust sills, clean tile walls, shelves, stall partitions, sweep/mop/scrub floors, etc. Monitors possible defects such as clogged urinals and lights out, and reports to supervisors. Collect building trash daily placing it in approved container and place in designated collection area for subsequent removal. Replace liners in waste baskets and trash containers per specs. Sweep or shovel snow from steps and walkways at building entrances and connecting walkways/sidewalks as directed. Performs periodic work: High dusting, leather and wood surface, polishing, wall washing. Any and all other duties as assigned.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Care Manager
    Care Manager
    hace 2 meses
    $30 por hora
    Jornada completa
    Bedford-Stuyvesant, Brooklyn

    Job description: Position Overview: Bi-Lingual (Spanish) Care Manager Location: New York City (must reside within the 5 boroughs) Employment Type: Full-time Seeking an experienced, compassionate, detail-oriented Bilingual Case Manager to join our team. Our mission is to support individuals, and families by connecting them with the services and resources they need to thrive. Case Management: You will provide care coordination and support to individuals and families, ensuring their needs are met through individualized service plans. You will work closely with community providers, schools, and healthcare professionals to build a strong support network. Responsibilities include: • Conduct intake assessments and develop individualized care plans, • Provide ongoing case management, advocacy, and support to families, • Coordinate services across medical, behavioral, educational, and social domains, • Monitor progress and adjust care plans as needed, • Maintain accurate, timely documentation and reports, • Participate in regular supervision and team meetings Requirements: • Must be Bilingual in Spanish and English*, • Must reside within the New York City area, • Bachelor’s degree in Social Work, Psychology, Human Services, or related field (Master’s preferred but NOT required), • Minimum 2 years of experience in case management, care coordination, or related field, • Strong communication, organizational, and problem-solving skills Preferred Qualifications: • Experience working with children, youth, or families in social service, behavioral health, or healthcare settings Compensation: $30 per hour

    ¡Incorporación inmediata!
    Inscripción fácil
  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

    ¡Incorporación inmediata!
    Inscripción fácil