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  • Head Maitre d'
    Head Maitre d'
    11 hours ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Assistant Store Manager
    Assistant Store Manager
    9 days ago
    Full-time
    White Plains

    Position Overview The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team. People • Fosters a guest-focused team environment through driving volume and anticipating guest needs, • Achieves excellent guest service by role-modeling company service standards, • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention, • Holds self and associates accountable for achievement of financial results and performance standards, • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines, • Empowers and involves associates in decision-making processes, • Receives feedback and fosters dialog around solutions, • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results, • Fosters team commitment through support, relationship building, and recognizing individual contributions, • Leads by managing through change and adversity, • Makes recommendations on hiring, promotions, and terminations of team members based on performance Process • Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals., • Engages our guests and make their shopping experience exceptional!, • Co-Leads floor sets/refresh management, • Makes recommendations on hiring, promotions, and terminations of team members based on performance, • Manages and oversee scheduling, • Manages back of house organization, • Manages shipment and product prep process (steaming, hanging etc.), • Plans and manages merchandise markdown process, • Manages supply orders, maintenance & cleaning, • Manages Inventory/Damages, • Audits and manage banking & loss prevention systems, • Trains new associates on operational processes, • Co-manages payroll and responsible for store’s financial performance, • Responsible for decisions regarding store operations and planning, • Controls workflow through successful planning and delegation, • Executes task directives within designated time frames, • Completes opening/closing procedures, • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets, • Communicates effectively with executive team., • Must be able to lift & carry heavy boxes (up to 30 lbs) Presentation • Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales, • Interprets Home Office communication through Store Leader / District Leader partnership, • Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment., • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team, • Communicates performance observations and offers feedback to the District Leader Qualifications • 1 year Retail Management, • Bachelor’s Degree preferred, • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: • #73 in Fortune 100 Best Companies to Work For® 2023, • #4 in Fortune Best Workplaces in Retail™ 2022, • #93 in Best Workplaces for Millennials™ 2023, • #34 in Fortune Best Workplaces for Women™ 2022

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