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Job Description We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions—while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You’ll Do Lead Enterprise IT Operations at Scale · Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams. · Ensure high availability, performance, and resilience of mission-critical systems operating 24/7. · Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication. Modernize Service Delivery · Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management. · Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution. · Define and track service performance metrics, SLAs, and operational health indicators. Drive Application Stability & Readiness · Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications. · Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready. · Guide operational readiness for upgrades, migrations, and new technology rollouts. Build High-Impact Teams · Lead and develop multiple layers of management, setting clear expectations and accountability. · Create career pathways, mentoring, and succession plans for technical and operational leaders. · Foster a culture of ownership, service excellence, collaboration, and continuous improvement. Partner with the Business · Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy. · Translate business needs into scalable operational capabilities. · Provide clear, data-driven reporting on service performance, risks, and improvement initiatives. Govern, Secure, and Optimize · Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations—especially within gaming and hospitality environments. · Lead operational risk management, disaster recovery, and business continuity planning. · Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like · Stable, reliable 24/7 operations with measurable improvements in uptime and service quality. · Clear operational visibility through dashboards, metrics, and executive reporting. · A confident, empowered management team capable of running day-to-day operations. · Reduced incident volume through proactive monitoring and root-cause resolution. · Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations.

Job DescriptionDirector of IT Operations & Application Support Oneida Innovations Group (OIG) / Turning Stone Enterprises Location: Verona, NY (100% On-Site, Relocation Package available) Reports To: Vice President for Information Technology About the Role We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions-while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You'll Do Lead Enterprise IT Operations at Scale • Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams., • Ensure high availability, performance, and resilience of mission-critical systems operating 24/7., • Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication. Modernize Service Delivery • Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management., • Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution., • Define and track service performance metrics, SLAs, and operational health indicators. Drive Application Stability & Readiness • Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications., • Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready., • Guide operational readiness for upgrades, migrations, and new technology rollouts. Build High-Impact Teams • Lead and develop multiple layers of management, setting clear expectations and accountability., • Create career pathways, mentoring, and succession plans for technical and operational leaders., • Foster a culture of ownership, service excellence, collaboration, and continuous improvement. Partner with the Business • Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy., • Translate business needs into scalable operational capabilities., • Provide clear, data-driven reporting on service performance, risks, and improvement initiatives. Govern, Secure, and Optimize • Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations-especially within gaming and hospitality environments., • Lead operational risk management, disaster recovery, and business continuity planning., • Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like • Stable, reliable 24/7 operations with measurable improvements in uptime and service quality., • Clear operational visibility through dashboards, metrics, and executive reporting., • A confident, empowered management team capable of running day-to-day operations., • Reduced incident volume through proactive monitoring and root-cause resolution., • Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor's degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations. Why Join Us • Lead technology operations for a highly visible, mission-critical enterprise., • Influence the modernization of IT operations in a complex, regulated environment., • Build and mentor large teams with real impact on customer and employee experience., • Partner closely with executive leadership on enterprise strategy and transformation. If you are a leader who enjoys building resilient systems, developing strong teams, and continuously improving how IT delivers value, we'd love to hear from you. Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Job Posted by ApplicantPro

Job Description The Accounting Manager oversees the day-to-day accounting operations of the manufacturing facility, ensuring accurate financial reporting, strong internal controls, and compliance with regulatory an environmental requirements. This role plays a key part in cost accounting, inventory valuation, and supporting operational leadership with timely financial insights. · The Accounting Manager will support the operations by providing leadership for the business units; Finance, Accounting and Information Technology functions including oversight of AP, AR, GL, Payroll, Cost Accounting, Weekly Cash Flow Forecasting, and business planning and forecasting. · Will lead or implement financial policies and processes, controls and reporting systems, the internal and external audit processes ensuring compliance, and financial analysis, budgeting and planning and providing financial information to corporate/business unit management by researching and analyzing financial data, preparing reports. · As a key member of the senior leadership team, will participate in driving strategy development and implementation and foster a proactive orientation in the financial and IT areas, recommending and implementing solutions to company issues and ensuring priorities are aligned with strategic objectives and financial controls. Financial Accounting & Reporting o Manage general ledger activities, month-end and year-end close processes o Prepare and review financial statements (P&L, balance sheet, cash flow) o Ensure compliance with GAAP and company accounting policies o Coordinate annual audits and serve as primary audit liaison o Maintain and forecast 13 week rolling cash flow projection Cost Accounting & Manufacturing Finance o Oversee job costing, work-in-process (WIP), and finished goods accounting o Analyze plating and coating process costs, including chemicals, labor, utilities, and waste treatment o Monitor variances between standard and actual costs and investigate root causes o Support pricing decisions and margin analysis for customer jobs o Utilize ERP system to support accurate product costing and operational decision-making. Inventory & Fixed Assets o Manage raw materials, chemicals, supplies, and finished goods inventory accounting o Oversee physical inventory counts and cycle counts o Maintain fixed asset records for production equipment, tanks, rectifiers, and facility improvements o Track depreciation and capital expenditure Accounts Payable / Receivable o AP and AR functions, including vendor payments and customer invoicing o Processes PO and Non-PO vendor invoices, confirms invoice prices are accurate, and initiates vendor payments. o Review credit limits, collections, and cash application o Ensure accurate sales tax reporting where applicable Compliance & Controls o Ensure compliance with federal, state, and local tax requirements o Support environmental and regulatory reporting from a financial perspective o Develop and maintain internal controls to safeguard company assets Leadership & Collaboration o Supervise and mentor accounting staff o Partner with operations, production, and purchasing teams o Provide financial analysis and reporting to management to support decision-making Payroll o Processes the biweekly payroll and keeps it accurate. o Confirm changes in pay, benefits, 401K choices and all other related payroll changes are properly recorded. o Fix errors in the Human Resources Information System as needed. Requirements o Bachelor’s degree in Accounting, Finance, or related field o Prefer 5+ years of accounting experience, preferably in manufacturing or industrial operations o Prior experience with cost accounting strongly preferred o Strong understanding of manufacturing accounting and inventory systems o Proficiency in ERP systems and advanced Excel skills o Knowledge of job costing and WIP accounting o Attention to detail with strong analytical and problem-solving abilities o Ability to communicate financial information to non-financial managers Compensation & Benefits o Salary up to $100K (commensurate w/ exp) o Bonus o Full benefits – Medical, Dental, Vision, Disability o PTO o 401K

Job Description Systems & Database Engineering Manager Location: Verona, NY (Central NY) Department: Information Technology Reports To: Director of IT Infrastructure & Engineering About the Role As Manager, Systems & Database Engineering, you'll lead a high-performing team dedicated to delivering reliable, secure, and efficient IT infrastructure and database solutions. You'll shape a positive and collaborative work environment, inspire technical excellence, and set the standard for professionalism and dedication. In this role, you'll manage the day-to-day performance of your teams, guide technical strategy, and work closely with colleagues across the organization to deliver robust technology solutions. Your leadership will be instrumental in mentoring staff, optimizing processes, and supporting critical business systems in a fast-paced, growth-oriented setting. Key Responsibilities • Plan, schedule, and assign work to Systems Engineering and Database team members; monitor team performance and ensure proper training and development., • Oversee administration, maintenance, and proactive monitoring of all servers, operating systems, and virtualization platforms (VMware, Nutanix, Azure)., • Independently review, plan, and evaluate operating systems and database administration; provide assistance and support to team members., • Lead the design, implementation, and maintenance of database structures, including backup, recovery, security, and performance tuning., • Develop and maintain database frameworks for all applications, including the Enterprise Data Warehouse; coordinate database integration and support for IT projects., • Prepare proposals and implement upgrades to maintain a stable, available, and reliable operating environment., • Ensure high availability and reliability of critical business systems, including primary revenue-generating platforms., • Lead and enforce change management and development life cycle processes., • Promote and ensure accurate documentation, project tracking, and management reporting; review and approve documentation from team members., • Foster strong teamwork and collaboration with IT, Applications, and other technical teams to implement changes, upgrades, and enhancements., • Provide 24/7 on-call support for responsible systems, including troubleshooting, escalation, and vendor coordination; make judgment calls on resource allocation and escalation to executive management., • Analyze workflow, assign and schedule work to meet priorities and goals; provide management with status updates and accomplishments within the database and systems functions., • Ensure compliance with organizational standards, policies, and procedures for systems and database management., • Assist in developing IT strategies, philosophies, and policies to support business objectives., • Mentor and provide performance feedback to team members; promote a culture of continuous improvement and customer service., • Coordinate ongoing maintenance and proactive monitoring of servers, operating systems, and databases., • Partner with Applications Group to develop a clear understanding of systems philosophies and strategies to support the IT mission.Qualifications, • Bachelor's degree in computer science or related field, or equivalent experience., • Hands-on experience with systems engineering, server/OS administration, virtualization (VMware, Nutanix), and cloud services (Azure)., • Proven expertise in database management: design, administration, backup/recovery, and performance tuning., • Familiarity with Active Directory, SAN/disk technologies, networking, and gaming/hospitality systems (a plus)., • Excellent organizational, verbal, and written communication skills., • Demonstrated ability to lead technical teams and perform well under pressure., • Availability for 24/7 on-call support, including remote and on-site response as needed.Why Join Us?, • Lead a high-impact team supporting mission-critical systems., • Collaborate with forward-thinking IT professionals., • Competitive compensation and benefits., • Opportunities for professional growth and development., • A workplace culture that is friendly, respectful, skillful, passionate, and values integrity. Job Posted by ApplicantPro

Job Description Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an Application Support Analyst to join our team at Turning Stone Resort Casino in Verona, NY - supporting IT Applications for various business units throughout the organization including Turning Stone, YBR and Point Place Casinos, Maple Leaf Markets, and Savon Convenience Stores as well as our golf courses, off-site properties, police department, and other entities. We are currently seeking a Lead Database Administrator to join our IT/Innovation team. Summary: The Lead Database Administrator is responsible for mentoring other DBA's in the organization and being a trusted advisor to the Database Manager. His/her role is to direct, evaluate, review, and manage database resources and services across Oneida Nation Enterprises, LLC while ensuring high levels of data quality. Duties & Responsibilities: • Effectively oversees and is responsible for the database function; ensuring the design, maintenance and implementation of database management systems. Acts as a mentor and provides leadership to lower level Database Administrators., • Effectively manages technical resources and personnel to ensure optimal support of database systems., • Determines the overall design of the enterprise wide data/information architecture, which maps to the enterprise architecture and balances the need for access against security and performance requirements., • Designs and constructs data architectures, operational data stores and data marts while focusing on enterprise wide data modeling and database design., • Defines data/information architecture standards, policies and procedures for the organization, structure, attributes and classification of data elements, and applies accepted data content standards to technology projects., • Facilitates consistent business analysis, data acquisition, access analysis and design as it applies to the enterprise data architecture., • Supports database management systems optimization, archiving and recovery strategy, load strategy design and implementation, security and change management at the enterprise level., • Designs, specifies, and documents database schema configurations according to Customer needs and Engineering guidelines, and will consult with outside support resources as appropriate., • Prepares charts and diagrams to explain database operations to be used for training others in proper use; this includes checklists and processes for Production Support Analysts and Network Technicians., • Collaborates with the management to ensure services meet the needs of the IT and organizational strategies., • Works closely with IT team members to implement necessary changes, upgrades and enhancements to the database systems; and has understanding of the philosophies and strategies necessary to support the organization's missions., • Analyzes workflow and assigns and/or schedules work to meet priorities and goals., • Provides the management with information on the status and accomplishments within the database function., • Conduct frequent meetings with database team members to review and discuss various company and departmental policies and procedures, to address problems and concerns, and as a tool in building teamwork., • Researches and develops standards, proposals and processes to promote growth, maturity, and effectiveness of the IT Department. Minimum Qualifications: • A Bachelor's or Master's Degree in Computer Science or Information Systems or other related technical field and/or minimum equivalent experience of 10 to 12 years of experience with large and complex database management systems., • Experience knowledge of Database Concepts such as schema design, triggers, transaction logs, stored procedures, and backups., • Experienced managing Database Administrator, Data Analyst, Database Application Resources and/or other technical resources., • Experienced guiding technical resources to support high complexity projects requiring in-depth knowledge across multiple technical areas and business segments., • Experienced determining resources support levels and assessing skill levels and conducting performance reviews on technical staff members., • Experienced conducting technical interviews., • Professional certifications in a related discipline desirable, • Experienced knowledge of Operating Systems, such as Microsoft, Netware, AIX, Linux, Solaris, MAC, and guides staff members as necessary., • Excellent organizational, verbal, and written communications skills. Ability to perform well in a fast pace environment and meet deadlines is essential., • Expected to be on call 24/7., • Must maintain confidentiality. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Posted by ApplicantPro

Job DescriptionDescription: Utica First Insurance Job Description and Standard of Performance POSITION DESCRIPTION Vice President, Product Management Job Summary The Vice President of Product Management is an executive responsible for the strategy, performance, and long-term sustainability of the Small Commercial and Personal lines P&C insurance portfolio. Reporting directly to the CEO, this role has enterprise-level accountability for product design, pricing adequacy, and portfolio performance in support to deliver long-term value to policyholders. This leader owns the full product lifecycle while providing executive oversight of actuarial functions, ensuring pricing, underwriting intent, and risk selection are aligned with the company’s financial strength, surplus objectives, and regulatory obligations. Reports To: Chief Executive Officer Duties/Responsibilities Enterprise Product Strategy & Portfolio Ownership • Set and execute the enterprise Small Commercial / Personal product strategy in partnership with the CEO and executive leadership team., • Own portfolio-level performance across Small Commercial land Personal lines., • Balance growth, underwriting discipline, and long-term surplus protection consistent with company principles., • Lead decisions on new product development, geographic expansion, line optimization, and market exits., • Responsible for introducing and rolling out new products including lines of business and classes., • Work across the organization to evaluate and enter new markets. Product Development & Lifecycle Governance • Own end-to-end lifecycle management of Small Commercial and Personal lines products, from ideation through filing, launch, monitoring, and refinement., • Ensure product coverage, underwriting rules, pricing, and operational execution are tightly aligned., • Oversee regulatory filings and product governance in collaboration with Compliance and Legal., • Champion simplicity, clarity, and ease of doing business for agents and policyholders. Actuarial Oversight & Pricing Authority • Provide executive oversight of actuarial functions supporting products., • Partner with the Actuarial team to:, • Ensure rate adequacy, pricing discipline, and long-term rate stability., • Oversee actuarial indications, rate filings, and responses to regulatory inquiries., • Monitor emerging loss trends, reserve impacts, and exposure shifts., • Oversee pricing, rate, and product governance meetings., • Translate actuarial analysis into strategic product, underwriting, and growth decisions., • Escalate material pricing, loss, or surplus risks directly to the CEO., • Create Underwriting pricing tools, • Build out of operational data tools and dashboards. Financial Performance & Risk Management • Own product-level financial outcomes, including growth, loss ratio, expense ratio, retention., • Partner with underwriting leadership on growth and profitability to ensure full product appetite is being written and renewed., • Monitor performance against pricing assumptions and underwriting objectives., • Drive corrective actions when results deviate from expectations, including rate actions, underwriting changes, or product modifications., • Support reinsurance strategy, capital planning, and surplus management discussions and build reinsurance into product models. Distribution & Market Leadership • Partner with Marketing to align product strategy with distribution capabilities., • Ensure agents are supported with clear product positioning, training, and rollout plans., • Balance market competitiveness with underwriting quality and long-term policyholder value. Executive Leadership, Governance & Board Interaction • Serve as a member of the executive leadership team., • Provide regular updates to the CEO and Board on product performance, pricing adequacy, and emerging risks., • Prepare and present product and actuarial insights for Board and committee meetings., • Uphold governance standards consistent regulatory expectations. Innovation & Modernization • Drive modernization of product, pricing, and policy administration capabilities., • Partner with Technology to enable automation, data-driven decisioning, and scalable growth as well as timely implementation of rates and new product offerings., • Ensure product and pricing frameworks adapt to evolving risks, regulatory change, and market conditions.Requirements: Leadership Competencies • Enterprise mindset with strong CEO-level partnership, • Long-term, policyholder-focused decision making, • Pricing and underwriting credibility, • Clear, confident communicator at Board and regulator levels, • Disciplined, data-driven, and decisive leader Education and Experience • 12+ years of P&C insurance experience with deep focus on Small Commercial products., • Experience in Product Management, Underwriting, and/or Actuarial leadership roles., • Strong understanding of actuarial pricing, rate filings, regulatory compliance, and portfolio management., • Proven ability to manage enterprise-level accountability., • Experience presenting to Boards and senior executive leadership. Physical Requirements This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment. Utica First offers: · Competitive starting salary · Medical (first of following month) · Dental · Vision · Life and Disability Insurance · Company paid LTD · Flexible Spending Accounts · Health Savings Accounts · Matching 401(k) Plan · Roth 401k Plan · Bonus program · Generous Vacation, Sick and Personal Leave · Generous holidays (to include Birthday) · Business casual environment Pay Range: The actual amount to be offered to the successful candidate will be generally within the posted range but could differ dependent on the key aspects of each case which may include education, skills, experiences, location etc. as determined throughout the selection process.

Job Description Summary: The Network Engineering Manager's role is to ensure the stability and integrity of in‑house voice, data, video, and wireless network services, with a strong emphasis on Extreme Networks technologies. This is achieved by planning, designing, developing, and managing local area networks (LANs) and wide area networks (WANs) across the organization. Duties & Responsibilities: • Effectively plans, designs, and develops local area networks (LANs) and wide area networks (WANs) across the organization to ensure the stability of all in-house voice, data, video, and wireless network services., • Establishes network policies and procedures., • Benchmarks, analyzes, reports on, and makes recommendations for the improvement on in-house voice, data, video and wireless network services., • Leads the IT Department's network planning, including fostering planning projects, and organizing and negotiating the allocation of resources., • Oversees provision of network services., • Works with stakeholders to define network requirements for new technology implementations., • Assists in managing financial aspects of the IT Department; including purchasing, budgeting, and budget review., • Develops business case justifications and cost/benefit analyses for IT spending and initiatives., • Negotiates and administers network related vendor, outsourcer, and consultant contracts and service agreements., • Manages IT network staffing; including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions., • Configures networks to ensure their smooth and reliable operation for fulfilling business objectives and processes., • Monitors network performance and troubleshoots problem areas as needed., • Collaborates with executive management and department leaders to assess near- and long-term network capacity needs., • Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records., • Ensures network connectivity of all network appliances., • Develops, implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery., • Conducts research on network products, services, protocols, and standards to remain abreast of developments and best practices., • Oversees new and existing equipment, hardware, and software upgrades. Minimum Requirements: • College degree in a computer related field and eight years related work experience Manufacturing, Health Care, Casino, Hospitality and/or Banking or Entertainment industry or other high volume, highly regulated, complex, demanding customer-oriented IT environment., • Certifications in Extreme Certified Associate/Specialist/Professional, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Internet Expert (CCIE) and/or, other related technical certification is highly desirable., • Proven experience and success with network design and implementation., • Proven experience with network capacity planning, network security principles, and general network management best practices., • In-depth technical knowledge of Networking platforms and the following protocols & standards: OSPF, BGP, DNS, DHCP, SPB, SDN, • Ability to write, read and understand technical manuals, CAD drawings/blueprints, procedural documentation and OEM guides., • Competence with testing tools and procedures for voice and data circuits., • Knowledge of data privacy practices and laws., • Strong interpersonal, written, and oral communication skills., • Able to conduct research into networking issues and products as required., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed, with keen attention to detail., • Proven analytical and problem-solving abilities., • Able to effectively prioritize tasks in a high-pressure environment., • Strong customer service orientation., • Experience working in a team-oriented, collaborative environment., • Must possess valid driver's license. Why Join Us? • Lead technology operations for a highly visible, mission-critical enterprise., • Influence the modernization of IT operations in a complex, regulated environment., • Build and mentor large teams with real impact on customer and employee experience., • Partner closely with executive leadership on enterprise strategy and transformation. Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics Job Posted by ApplicantPro

Job Description Summary: The Network Engineering Manager's role is to ensure the stability and integrity of in‑house voice, data, video, and wireless network services, with a strong emphasis on Extreme Networks technologies. This is achieved by planning, designing, developing, and managing local area networks (LANs) and wide area networks (WANs) across the organization. Duties & Responsibilities: • Effectively plans, designs, and develops local area networks (LANs) and wide area networks (WANs) across the organization to ensure the stability of all in-house voice, data, video, and wireless network services., • Establishes network policies and procedures., • Benchmarks, analyzes, reports on, and makes recommendations for the improvement on in-house voice, data, video and wireless network services., • Leads the IT Department's network planning, including fostering planning projects, and organizing and negotiating the allocation of resources., • Oversees provision of network services., • Works with stakeholders to define network requirements for new technology implementations., • Assists in managing financial aspects of the IT Department; including purchasing, budgeting, and budget review., • Develops business case justifications and cost/benefit analyses for IT spending and initiatives., • Negotiates and administers network related vendor, outsourcer, and consultant contracts and service agreements., • Manages IT network staffing; including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions., • Configures networks to ensure their smooth and reliable operation for fulfilling business objectives and processes., • Monitors network performance and troubleshoots problem areas as needed., • Collaborates with executive management and department leaders to assess near- and long-term network capacity needs., • Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records., • Ensures network connectivity of all network appliances., • Develops, implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery., • Conducts research on network products, services, protocols, and standards to remain abreast of developments and best practices., • Oversees new and existing equipment, hardware, and software upgrades. Minimum Requirements: • College degree in a computer related field and eight years related work experience Manufacturing, Health Care, Casino, Hospitality and/or Banking or Entertainment industry or other high volume, highly regulated, complex, demanding customer-oriented IT environment., • Certifications in Extreme Certified Associate/Specialist/Professional, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Internet Expert (CCIE) and/or, other related technical certification is highly desirable., • Proven experience and success with network design and implementation., • Proven experience with network capacity planning, network security principles, and general network management best practices., • In-depth technical knowledge of Networking platforms and the following protocols & standards: OSPF, BGP, DNS, DHCP, SPB, SDN, • Ability to write, read and understand technical manuals, CAD drawings/blueprints, procedural documentation and OEM guides., • Competence with testing tools and procedures for voice and data circuits., • Knowledge of data privacy practices and laws., • Strong interpersonal, written, and oral communication skills., • Able to conduct research into networking issues and products as required., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed, with keen attention to detail., • Proven analytical and problem-solving abilities., • Able to effectively prioritize tasks in a high-pressure environment., • Strong customer service orientation., • Experience working in a team-oriented, collaborative environment., • Must possess valid driver's license. Why Join Us? • Lead technology operations for a highly visible, mission-critical enterprise., • Influence the modernization of IT operations in a complex, regulated environment., • Build and mentor large teams with real impact on customer and employee experience., • Partner closely with executive leadership on enterprise strategy and transformation. Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics Job Posted by ApplicantPro

Job Description A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws. Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day. RESPONSIBILITIES INCLUDE (but not limited to) Recruit, hire, train and develop their employees • Communicate job expectations to their employees, • Plan, monitor, appraise and review their employees’ job performance, • Provide coaching and feedback; disciplines when appropriate, • Create and maintain a guest first culture in the restaurant, • Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals, • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws, • Ensure Brand standards and systems are executed, • Prepare and complete action plans; implement production, productivity, quality and guest service standards, • Complete audits and implement plans to drive system improvements, • Control costs to help maximize profitability, • Execute all in-restaurant marketing promotions in a timely manner, • Execute new product roll-outs including team training, marketing and sampling, • Set sales goals and track results REQUIREMENTS – • Must be able to lift a minimum of 30 lbs, • Must be able to stand for 6+ hours at a time, • Must be 18+ years or older, • Must be authorized to work in the U.S., • Fluent in EnglishCOMPETENCIES Guest Focus · Understands and exceeds guest expectations, needs and requirements · Develops and maintains guest relationships · Displays a sense of urgency with guests · Seeks ways to improve the guest experience; asks questions, commits to follow-through · Resolves guest concerns in a timely fashion · Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations Passion for Results · Sets and maintains high standards for self and others, acts as a role model · Consistently meets or exceeds goals · Contributes to the overall team performance; understands how his/her role relates to others · Sets, prioritizes and maintains focus on important activities · Reads and interprets reports to establish goals and deliver results · Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making · Identifies and resolves issues and problems · Uses information at hand to make decisions and solve problems; includes others when necessary · Identifies root cause of a problem and implements a solution to prevent from recurring · Empowers others to make decisions and resolve issues · Identifies obstacles and eliminates road blocks Interpersonal Relationships & Influence · Develops and maintains relationships with team · Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments · Remains positive in high tension situations · Encourages collaboration and teamwork · Leads others; negotiates and takes effective action Conflict Management · Seeks to understand conflict through active listening · Recognizes conflicts as an opportunity to learn and improve · Resolves situations using facts involved, ensuring consistency with policies and procedures · Escalates issues as appropriate Developing Direct Reports and Others · Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills · Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly · Provides challenging assignments for the purpose of developing others · Uses coaching and feedback opportunities to improve performance · Identifies training needs and supports resources for development opportunities Business and Financial Acumen · Understands guest and competition; translates and applies own expertise to address business opportunities · Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change · Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals and teaches others · Understands, analyzes and communicates the key performance/profit levers and manages to these measures WHAT WE OFFER • We are a family owned and operated business., • With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills, • Competitive salary, • Health insurance, • 401k per company policy, • Two weeks of vacation, • Life/disability insurance, • Outings, recognition contests, • Employee discounts and discounted pet insurance, • Complimentary and discounted meals, • Monthly Bonus Plan “With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer” Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law. If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com. We use eVerify to confirm U.S. Employment eligibility.

Description About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. Were independent and vendor-neutral, so we have our clients best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role: As an operations specialist in the Funding Strategy and Operations practice area , you will lead and support the end-to-end development of new business proposals while applying effective project management practices to ensure quality, timeliness, and coordination across stakeholders. In parallel, you will contribute to service delivery operations by supporting initiatives to improve processes, developing documentation, and helping to implement tools and practices that enhance efficiency and consistency. The role also plays a key part in identifying opportunities to improve processes and to implement tools that increase efficiency, consistency, and scalability within the Service Delivery group. Under general supervision, this position is responsible for a defined set of assignments, including but not limited to facilitating, supporting, and developing proposals; providing technical writing and ad hoc research services; developing and supporting presentations and training materials; providing project management, business analysis, and change management services; and conducting client deliverable reviews. The work requires attention to detail and involves multiple iterative review cycles. Key Responsibilities Lead and manage the preparation, coordination and submission of competitive proposals, RFPs, and bid responses in accordance with requirements. Ensure proposal and RFP responses meet requirements technical requirements as well as formatting standards, branding guidelines, and internal quality assurance expectations. Develop and maintain proposal schedules, track progress, and proactively manage risks, dependencies, and competing priorities. Coordinate cross-functional teams to gather inputs, clarify requirements, and ensure alignment throughout the proposal development life cycle. Provide editorial and quality assurance support for proposals, reports, and presentations, ensuring clarity, consistency, and compliance. Develop and maintain reusable content, including resumes, project descriptions, and client relationship management (CRM)/marketing materials. Conduct business analysis (current/future state, gap analysis) to support operational improvements. Identify opportunities to improve workflows and contribute to developing and implementing processes, tools, and templates that enhance team efficiency and consistency. Create and maintain process documentation, workflows, user guides, and training materials; deliver training as needed. Develop project plans and collaborate cross-functionally to gather and clarify requirements. Produce presentations, status updates, and communications for internal stakeholders. Maintain documentation through structured review cycles and version control practices. About you: Required Qualifications Experience leading or coordinating competitive proposal responses, including RFPs, RFIs, RFQs, bids, or other formal procurement submissions. Ability to assess and recommend solutions and to adapt approaches based on evolving needs. Complex problem-solving skills with the ability to use evaluation, judgment, and interpretation to select the right course of action. Excellent collaboration and communication skills, with the ability to engage and influence diverse stakeholders. Business, technical, and creative writing skills, with excellent attention to detail. Ability to write for different audiences (internal and external) in various styles and formats. Understands the sales process and the sense of urgency required to meet client needs and to adapt deliverables as needs change or become more defined. Ability to collaborate effectively with project executives, project managers, and subject matter experts to advance the proposal process and to achieve results. Experience identifying process gaps and contributing to implementing tools, templates, or workflows that improve efficiency and consistency. Ability to manage multiple concurrent projects, prioritize effectively, and meet tight deadlines in a fast-paced environment. Proficient in Adobe Acrobat and familiar with Adobe Creative Suite and WordPress. Possess excellent computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent. Preferred/Desired Qualifications Certified project management professional (PMP) Experience applying project management, business analysis, and change management methodologies in operational or proposal environments Education and Experience A bachelors degree in business administration, management, communications or related field of study and five years of relevant experience. An equivalent combination of advanced education, training, and experience will be considered. The target base salary for this position is $84,497.00 to $109,846.00 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications. It is NYSTECs policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Learn more about NYSTEC by visiting www.nystec.com . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Description About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. Were independent and vendor-neutral, so we have our clients best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role: As a Service Desk Technician, youll be the go-to resource for employees seeking IT support. Youll troubleshoot everyday technical issues, resolve problems quickly, and escalate complex cases when needed. This role keeps our IT operations running smoothly through efficient ticket management, clear documentation, and exceptional customer service. Key Responsibilities First-line support - Respond to user inquiries and technical issues via phone, email, chat, or NYSTECs internal ticketing system. Troubleshooting - Diagnose and resolve common hardware, software, and end user issues. Provide step-by-step guidance to end users to remediate issues and leverage NYSTECs remote support tools as needed. User Account Administration - Manage user accounts, access permissions, and licensing. This includes creating new accounts, resetting passwords, modifying permissions, and supporting onboarding and offboarding activities. Escalation - Route complex or unresolved issues to higher-level IT support or specialized teams. Documentation - Maintain accurate records of support interactions and contribute to internal knowledge base articles. Collaboration - Partner with the Corporate Information Security (CIS), Business Information Systems (BIS), and IT Project Management Office (PMO) teams, to support a secure and modern workplace strategy. Inventory and Asset Management - Maintain accurate records of devices, hardware, and software. Manage Help Desk Tickets - Use NYSTECs internal ticketing system to track, prioritize, and resolve user requests. Service Requests - Process requests for new software, system access, and other IT-related services in a timely manner. About you: Required Qualifications Strong understanding of computer hardware, software, networks, and operating systems. Ability to troubleshoot technical issues and to provide clear, step-by-step user guidance. Excellent communication and customer service skills and the ability to support end-users with patience and professionalism. Excellent documentation and critical thinking skills. Possesses strong computer skills, including experience using Microsoft applications (e.g., Azure, Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent. Preferred/Desired Qualifications Information Technology Infrastructure Library (ITIL) Foundation: Focuses on IT service management (ITSM) best practices. Computing Technology Industry Association (CompTIA) A+ (or ability to obtain within 12-18 months). Microsoft 365 Certified: Fundamentals (or ability to obtain within 12-18 months). Education and Experience Associate degree in IT or a related field and one to two years of IT support or related technical experience. An equivalent combination of advanced education, training, and experience will be considered. The target base salary for this position is $60,407 - $75,508 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications. It is NYSTECs policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Learn more about NYSTEC by visiting www.nystec.com . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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