Senior Professional Services Engineer
6 days ago
Tampa
The Position The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers providing ongoing managed services andoperatingas a trusted technical advisor. This individual must bring strong cybersecurityexpertisedeep experience in SOC environments and hands-on skills across system administration cloud networking (IT & OT) and operational security workflows. This is a customer-facing role requiring excellent communication strong project management capabilities and the ability to lead complex deployments run SOC operations and deliver ongoing monitoring analysis and remediation services. What You Will be Doing Professional Services (Deployment & Advisory) • Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments., • Engage in requirements gathering architecture design installation configuration and validation of solutions., • Work closely with customer stakeholders including CISOs SOC Managers and IT/OT teams., • Provideexpert advice on cybersecurity best practices zero-trust frameworks malwareprevention and secure file transfer workflows., • Deliver technical workshops product training and knowledge transfer sessions., • Run 24x7/8x5 SOC operations depending on service scope., • Monitor analyze and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM SOAR EDR NDR IDS/IPS)., • Lead threat investigations incident triage and escalation to customer teams., • Build and implement detection rules playbooks and incident workflows., • Prepare weekly/monthly SOC reports service reviews and recommendations for continuous improvement., • Own project planning execution and delivery for Professional Services engagements., • Create and manage project plans timelines risks documentation and stakeholder communication., • Coordinate across internal teams including Product Engineering Support and CS., • Serve as a primary technical point of contact for assigned customers., • Communicate complex technical concepts clearly and confidently to both technical and executiveaudiences., • Build strong customer relationships that drive trust adoption and long-term value. Technical Expertise • 7 years in cybersecurity with strong exposure to enterprise environments., • Hands-on system administration experience (Windows Linux)., • Strong understanding of Cloud (AWS Azure GCP) and hybrid deployments., • Prior experience working in a SOC environment and delivering SOC services., • Familiarity with SOC tools & technologies such as:, • SIEM (Splunk QRadar Sentinel), • SOAR platforms, • EDR/XDR solutions, • Vulnerability management, • Threat intelligence platforms, • Strong project management skills with experience driving complex technical projects., • Experience working with enterprise customers across multiple time zones., • Excellent written and verbal communication skills., • Ability to lead customer conversations with clarity confidence and empathy., • Strong problem-solving andcritical-thinkingskills. Certifications (Preferred) • Security certifications such as CISSP CISM CEH GCIH GCIA., • Cloud certifications (AWS/Azure/GCP)., • Networking certifications (CCNA CCNP)., • Work with industry-leading cybersecurity products protecting critical infrastructure., • Opportunity to grow in a global fast-paced environment., • Collaborative culture with a strong focus on innovation and customer success., • Competitive compensation and professional growth opportunities. Required Experience: Senior IC Key Skills Close Protection,Credit Control,Customer Service,Government,Analytics Employment Type : Full Time Experience: years Vacancy: 1