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Job DescriptionCARING PEOPLE ALLIANCE JOB DESCRIPTION Case ManagerCUA Cares Center Employment Status: Full-time FLSA Status: Non-Exempt Reports to: CUA Case Management Supervisor Grade: Location: CUA Cares Center Schedule: Revision Date: 5/9/24 Statement of General Purpose The CUA case manager provides on-going service and support to assigned children/families ensuring the development and implementation of comprehensive delivery plans based on team assessments of client's needs. The case manager will also assist families in developing parenting practices and skills which reduce safety risks while enhancing abilities to provide a nurturing environment for children. Examples of Essential Functions and Responsibilities • Conducts intakes and provides assessments to determine the needs of the families., • Provides home, school and community visits to assess needs and assists in accessing resources according to policies, procedures, practices and County, State regulations., • Develops a comprehensive service plan, as expected via policies and procedures., • Facilitates access to additional resources, as needed., • Provides team collaboration with other components of youth and family services., • Creates and maintains client files and completes all required documentation in a timely manner according to regulations., • Provides on-call services, as requested., • Provides written and/or oral reports to the Department of Human Services and Family court, as needed., • Participates in required trainings., • Participates in supervision., • Other duties as assigned. Core Competencies • Enthusiasm to work with people from diverse racial, ethnic, and socioeconomic backgrounds., • Demonstrates and promotes a culture of diversity, equity and inclusion., • Knowledge of child welfare services issues, child and family service systems and social work values., • Ability to analyze and interpret professional and governing regulations., • Ability to write reports, business correspondence and procedural manuals., • Ability to effectively present information and respond to questions from managers, children and families, customers and the general public., • Required skill level to solve practical problems and deal with a variety of complex situations., • Must be proficient in Microsoft Word and basic computer applications. Minimum Requirements • Bachelor's degree in Social Work or related field including but not limited to sociology, psychology, counseling, criminal justice, education, divinity, or public health administration and, • Two (2) years case management experience involving youth and, • Driver’s license with clean driving record. ADA Component • This role requires regular hearing, talking, walking, and sitting; occasional standing, driving, and lifting up to 25 pounds. Requires regular travel. This is not intended to be an exhaustive list of all responsibilities and duties. Employees may be directed to perform job-related tasks other than those specifically described in this description. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Caring People Alliance is an equal opportunity employer.

Job DescriptionCompany Description WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com. Job Description The Role As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law. Start at $17.00/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $18.50/hr. We value your growth and reward your commitment. During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need. This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson. Key Responsibilities * Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message * Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. * Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintain and document complete and accurate call and case notes in a professional manner * Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner * Regularly participate in team meetings and training * You will spend the majority of your time assisting customers * Perform other duties as assigned Qualifications The Requirements * Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence * High level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service-related field * High School degree required The following are a plus * Associate or Bachelor’s degree nice to have * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment * Ability to read, write and speak Spanish Additional Information The Company At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance. Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you. Learn more at wtwco.com. The Business Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation. EOE, including disability/vets #PIQ

Job DescriptionCompany Description WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com. Job Description The Role As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law. Start at $17.75/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $19.25/hr. We value your growth and reward your commitment. During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need. This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson. Key Responsibilities * Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message * Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls * Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon * Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintain and document complete and accurate call and case notes in English in a professional manner * Regularly participate in team meetings and training * Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner * You will spend the majority of your time assisting customers * Perform other duties as assigned Qualifications Required * Excellent Spanish language skills * Move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence * High level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service environment * High School degree required The following are a plus * Associate or Bachelor’s degree nice to have * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment Additional Information The Company At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance. Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you. Learn more at wtwco.com. The Business Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation. EOE, including disability/vets #PIQ

Job DescriptionDescription: We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Patient Service Representative Essential Functions: • Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready, • Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages, • Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart., • Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment., • Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses., • Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy., • Timely input of visit information from encounter form after each appointment, • Perform various clerical duties as assigned, • Pull charts as needed; make charts for new patients; file records in charts, • Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy, • Able to use office equipment satisfactorily and handle paperwork/filing adequately., • Skilled in patient-service principles by creating a pleasant waiting room atmosphere., • Skilled in establishing and maintaining effective working relationships with staff, patients, and the public., • Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers., • Ability to organize and prioritize tasks effectively., • Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system, • Ability to maintain confidentiality and handle sensitive information., • Knowledge of reception tasks, care center policies/procedures, paperwork., • Knowledge of how to use office equipment including phone, computer, copy machine, • Vision, • Flexible Spending Accounts, • High school diploma or equivalent required, • One year of prior experience in a medical setting preferred, • Must be flexible with covering other employee's shifts, • Must be a quick learner, • Must have basic computer skill knowledge such as Microsoft office suite, • Ability to multi-task, • Pleasant and welcoming demeaner, • Problem solver, • Ability to work independently

Job Description We offer the following excellent benefits including: Loan forgiveness, Free parking, Medical, Vision, Prescription, Paid Time Off, Paid Parental Leave, Retirement Plan, Tuition Reimbursement, Dental, Life and Disability, Flexible Spending Accounts, Referral program, Employee Assistance Program and more! Position Summary: Community Treatment Teams (CTT) is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptoms as evidenced by their multiple physical, psychiatric and legal conditions; extensive use of services and lack of follow through with treatment. The Blended Enhanced (BE) Team works with individuals who measure within the mid to at the high level of medical necessity as defined by the state Adult Environmental Matrix. The BE Case Manager provides team case management supports to all individuals of his/her assigned team and other internal BE teams as the need arises; as part of the Community Support Program of Philadelphia. A major goal of the CTT is to assist the individual in developing skills required to enhance his/her comfort and ability to function as a productive member of the community. The BE Case Manager will ensure that the mission, goals and philosophy of the CTT are operationalized within the team. The BE Case Manager works with individuals in their community environment assisting them in understanding, acquiring and maintaining independent living skills in the areas of: (a) their daily living situation; (b) interpersonal skills and social support/network building; (c) leisure and recreational support/skill development; (d) maintenance and enhancement of physical and mental needs; (e) obtainment of benefit entitlements and the skills to manage same; (f) vocational and educational needs. Duties and Responsibilities: • Assesses individual’s strengths, needs and wants, utilizing instruments to operationalize data on the consumer’s behalf. This includes completion of Strengths Assessment and client-centered Unified Personal Plan for each assigned individual, involving all treatment team principals for comprehensiveness., • Works collaboratively with multidisciplinary team internally on daily basis and external as needed to ensure coordination between systems; provides linkage with primary care physician to ensure integration of medical and psychiatric service needs; maintains linkage with CBH to minimize person’s reliance on acute services., • Periodically completes Environmental Matrix to determine level of care need and delivers services according to individual’s need, ensuring appropriate frequency of contact., • Monitors individual’s progress toward attainment of identified goals through monthly Linkage Meetings to review same; goals should be short term, measurable and obtainable. Plans should be updated according to regulatory standards and all related activities documented on appropriate agency forms., • Liaises, communicates with and represents individual via telephone contacts and face-to-face meetings. This includes regular contact with individual and community service providers in order to respond to individual’s changing needs, assist in problem resolution and provide advocacy mechanism to ensure that needs are met., • Participates in in-patient treatment team and discharge planning meetings; monitors individual’s treatment and progress during hospitalizations., • Maintains and updates community resource file around geriatric and generic resources to assist individual in accessing same and providing necessary training around use in order to facilitate individual’s ability to use resources independently., • Accompanies individual to appointments (financial entitlements, medical, dental, court, probation, etc.) to provide support and assistance., • Provides training to individual on use of public transportation, job seeking skills, identification and use of social and recreational resources, etc., • Acts as team specialist in one of the following areas: housing, benefits, D&A or vocational; including attending periodic specialist meetings as required., • Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times; attends Open Forum and other required agency meetings., • Attends in-service and other training's in order to meet mandated training hours., • Completes required documentation in timely manner., • Assists individual to increase community tenure, enhance quality of life and attain highest level of independent functioning. Must have good verbal/written communication skills and work well with people; good, creative problem solving skills; ability to work independently and be flexible/adaptive in handling changing priorities in a fast paced work environment; computer skills preferred. Education and Experience: Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling or education with two (2) years’ related experience preferred; Bachelor’s degree in nursing with three (3) years’ mental health direct care experience; be a Registered Nurse (RN); High School Diploma and five (5) years of mental health direct care experience in human services with employment as an ICM staff person prior to April 1, 1989; Bachelor’s degree in other disciplines with 12 social science credits; or High School Diploma plus 12 social science credits and five (5) years’ experience in human service with two (2) years as an ICM technician or equivalent. Expertise in one (1) or more of the following required: behavioral health, criminal justice system, substance abuse, including training in PCPC, MR, geriatric and/or HIV/AIDS issues.. Must have a valid driver’s license, auto insurance and must have use of a vehicle for work and on call Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law. Website:

Job Description Position Summary: CTT is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptoms as evidenced by their multiple physical, psychiatric and legal conditions; extensive use of services and lack of follow through with treatment. These individuals measure at the highest level of medical necessity as defined by the state Adult Environmental Matrix. The Teams that provide multidisciplinary clinical review and assessment of individuals who may be young adults, heavy users of service or actively involved in the criminal justice system and may also have co-occurring behavioral health diagnoses are generic and specialized. The CM Specialist-2 provides case management supports based on the Community Support Program of Philadelphia with assisting the individual in developing skills required to enhance his/her comfort and abilities to function as a productive member of the community. The CM Specialist-2 takes the lead to act as a liaison and to coordinate team services in one of the (3) areas of their assigned specialty: housing, forensic or benefits and works in collaboration with the Individualized Treatment Team to identify goals, develop, implement and monitor the service plan. The CM Specialist-2 will ensure that the mission, goals and philosophy of ACT are operationalized within the team. The incumbent works with individuals in their community environment assisting them in understanding, acquiring and maintaining independent living skills in the areas of: (a) their daily living situation; (b) interpersonal skills and social support/network building; (c) leisure and recreational support/skill development; (d) maintenance and enhancement of physical and mental needs; (e) obtainment of benefit entitlements and the skills to manage same; (f) housing, forensics and, educational needs. Duties and Responsibilities: • Assesses individual’s strengths, needs and wants, utilizing instruments to operationalize data on the participant’s behalf. This includes completion of Comprehensive Assessments and client-centered Individual Comprehensive Service Plans for each assigned individual, involving all treatment team principals for comprehensiveness., • Works collaboratively with multidisciplinary team internally on daily basis and external as needed to ensure coordination between systems; provides linkage with primary care physician to ensure integration of medical and psychiatric service needs; maintains linkage with CBH, family, and all support networks to minimize person’s reliance on acute services., • Periodically completes Environmental Matrix to determine level of care need and delivers services according to individual’s need, ensuring appropriate frequency of contact., • Monitors individual’s progress toward attainment of identified goals through monthly Linkage Meetings to review same; goals should be short term, measurable and obtainable. Plans should be updated according to regulatory standards and all related activities documented on appropriate agency forms., • Liaises, communicates with and represents individual via telephone contacts and face-to-face meetings. This includes regular contact with individual and community service providers in order to respond to individual’s changing needs, assist in problem resolution and provide advocacy mechanism to ensure that needs are met., • Participates in in-patient treatment team and discharge planning meetings; monitors individual’s treatment and progress during hospitalizations., • Maintains and updates community resource file on housing, forensic or benefits resources; assists individual in accessing same and provides necessary training around use in order to facilitate individual’s ability to use resources independently; attends DBH sponsored training on housing resources and shares information with team; participates in internal specialist meetings as scheduled., • Accompanies individual to appointments (financial entitlements, housing, court, probation, etc.) to provide support and assistance., • Provides training to individual on use of public transportation, job seeking skills, the identification and use of social and recreational resources, etc., • Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times; attends Open Forum and other required agency meetings., • Attends in-service and other trainings in order to meet mandated training hours., • Completes required documentation in timely manner., • Assists individual to increase community tenure, enhance quality of life and attain highest level of independent functioning., • Provides after hours work including: a) participation in weekly on call rotation schedule to permit 24 hour/7 day a week access to service; b) and participation in evening and weekend shift work schedules required for delivery of services to CTT’s assigned caseload., • The CM Specialist-2 takes the lead to act as a liaison and to coordinate team services in one of the (3) areas of their assigned specialty: housing, forensic or benefits. Skills Required: Must have good verbal/written communication skills and work well with people; good, creative problem solving skills; ability to work independently and be flexible/adaptive in handling changing priorities in a fast paced work environment; computer skills preferred. Essential Functions: Must have a valid driver’s license, auto insurance and must have use of a vehicle for work and on call; able to share office space and work as a part of a team; able to work evenings and weekends, and have a good knowledge of City transit system. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the lob with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs. The Office of Public Safety (OPS) was launched in 2024 to make communities safer, improve public perceptions of safety, and help communities heal from the traumas of violence. In pursuit of those goals, OPS coordinates multi-disciplinary public safety efforts across City government and with community and institutional stakeholders. Currently, OPS has over 100 staff and is home to five (5) individual offices: Office of Criminal Justice, Office of Safe Neighborhoods, Office of Reentry Partnerships, Office of Victim Advocate, Overdose Response Unit, and Town Watch Integrated Services. The Office of Safe Neighborhoods (OSN) implements strategies and initiatives to prevent, reduce, and end violence in Philadelphia. OSN is particularly focused on addressing gun violence. The Office of Criminal Justice (OCJ) advances the Parker’s Administration’s goals of public safety and community well-being through collaborative and data-driven initiatives in Philadelphia’s criminal and juvenile justice systems. Town Watch Integrated Services (TWIS) is a volunteer focused safety effort. Residents of the community who wish to volunteer for their community will receive assistance from Town Watch Integrated Services. The Office of Reentry Partnerships (ORP) was formed in August 2019 to elevate and organize citywide reentry efforts and support the Parker Administration’s goal for criminal justice reform, violence prevention, and community reinvestment. The Overdose Response Unit (ORU) is committed to saving lives and rejuvenating communities that have been most affected by the opioid crisis. This unit works across City departments and within city neighborhoods to lead the citywide opioid response strategies, target interventions where opioid overdoses happen most, and align City resources and share expertise across departments. The Office of the Victim Advocate (OVA) was opened in February 2022 to provide coordination, strategic planning, and service provision for the oversight for victims, co-victims, and survivors of crime, with a special emphasis on gun violence and homicide. Job Description Position Summary For many years, Philadelphia had led the nation as the most incarcerated big city in the country. In 2009, Philadelphia’s local jail population was at an all-time high, with nearly 10,000 people in our local jail on a given day. Since that time, the City of Philadelphia and its criminal justice partner agencies have implemented several policy and practice changes to better monitor and safely reduce the local jail population. In order to ensure that Philadelphia’s local jail population continues to strive towards a safe and sustainable level, the Office of Public Safety, in partnership with the Philadelphia Department of Prisons, has designated a Jail Population Manager to monitor inmate transportation, identify opportunities for releases when appropriate, and identify trends and opportunities for improvement across the criminal justice system. This position will also serve as a broader policy advisor for criminal justice matters throughout the Office of Criminal Justice and report directly to the Executive Director for the Office of Criminal Justice. Essential Functions The Jail Population Manager will: • Maintain and Review Act 82 State Inmate Transportation Lists., • Collaborate with Court Administration and other criminal justice stakeholders to develop the final Temporary Transfer (TT) list of eligible State Inmates in need of transportation to Philadelphia for their court hearing., • Draft Mass Writs for all defendants that need to be transported to the Stout Center for Criminal Justice., • Monitor individuals in local custody from other facilities and notify the Department of Corrections when the that and individual may be returned to the home institution., • Review and approve quarterly State Inmate Transportation invoices submitted by the PA Department of Corrections to the Philadelphia Department of Prisons for reimbursement of transportation expenses., • Monitor Certain Categories of Individuals Confined at the Philadelphia Department of Prisons who may be Eligible for Release or Transport, • Identify and review the Detainer Population (both County and State Violations of Probation or Parole) to determine if Gagnon hearings are needed., • Track the court process and resolution of cases where Gagnon Hearings were requested., • Identify and review lists of inmates “committed and retained” at the Philadelphia Department of Prisons via Judicial order, to ensure that scheduled hearings take place., • Review PDP Census data on a regular basis to identify trends and troubleshoot issues that may arise. • Proven working experience within the Philadelphia criminal justice system required., • Excellent verbal, listening and written communication skills, • Proficient in data gathering and analysis;, • Able to collaborate with all levels of government and non-governmental agencies;, • Solid organizational skills including attention to detail and multi-tasking skills, • Strong working knowledge of Microsoft Office, Microsoft Excel, ATIMS, and CPCMS., • Ability to work cooperatively and effectively with others to set goals, resolve problem, and make decisions. Completion of an advanced degree at an accredited college or university in law, criminal justice, social work, public health, public administration, or similar areas of study required. 5 years of practical work experience in Philadelphia’s criminal justice system required. Practicing attorneys with relevant experience in criminal court in Philadelphia are strongly encouraged to apply. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $65,000 - $75,000 Discover the Perks of Being a City of Philadelphia Employee: • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more., • Parental Benefits: The City offers its employees 8 weeks of paid parental leave., • We offer Comprehensive health coverage for employees and their eligible dependents., • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to . For more information, go to: Human Relations Website:

Job Description Why Stokes? Stokes Healthcare is a privately-owned business comprised of two divisions: Stokes Pharmacy (503A pharmacy) and Epicur Pharma (503B facility). The two divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles. Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities. In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers. Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions. Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, paid time off (vacation and personal time), and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore. Job Title Customer Care Professional FLSA Status Non-exempt Salary Starting at $16/hour based on experience plus twice a year bonuses Reports To Pharmacist/Customer Care Professional Lead Job Summary This position requires an individual who has the experience and ability to handle high call volume in an active call center environment. The qualified candidate ensures the customer receives the best service possible while demonstrating enthusiasm, diligence and resilience. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Answer incoming calls from customers and make outbound calls to process orders received from doctor offices, • Manage and resolve customer complaints with a sense of concern and urgency, • Enter new customer information into the appropriate system and update existing customer information, • Document all call information according to standard operating procedures, • Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times, • Maintain a position of trust and responsibility by keeping customer information confidential, • Demonstrate sound decision making according to established guidelines/procedures, • Continuously increase job knowledge and skills through self-motivation and in-house training Required Education and Experience • High school diploma or general education degree (GED), • Customer service call center experience preferred but not required, • Must possess strong verbal, written and oral communication skills, • Must have basic to moderate computer skills and have the ability to learn new software programs quickly, • Must exhibit punctuality and low absenteeism, • PTCB Certification a plus, • NJ Pharmacy Technician License is not required but is a plus, • May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day, • May be necessary to work extended hours as needed, • Finger dexterity to operate office equipment required Eligibility Qualifications It may be necessary to work extended hours as needed. Competencies • Communication Skills, • Customer/Client Focus, • Organizational Skills, • Problem Solving/Analysis, • Technical Capacity Work Environment This job operates primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • May sit, stand, stoop, bend and walk intermittently during the day., • May sit or stand seven (7) to ten (10) hours per day., • Finger dexterity to operate office equipment required., • May need to lift up to twenty-five (25) pounds on occasion Position Type and Expected Hours of Work This is a full-time position. Because of the nature of the business, work schedules may vary at times. Travel No travel is expected for this position. Disclaimer The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job. AAP/EEO Statement Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.

Job DescriptionDescription: We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Patient Service Representative Essential Functions: • Greets patients to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready, • Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages, • Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart., • Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment., • Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses., • Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy., • Timely input of visit information from encounter form after each appointment, • Perform various clerical duties as assigned, • Pull charts as needed; make charts for new patients; file records in charts, • Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy, • Able to use office equipment satisfactorily and handle paperwork/filing adequately., • Skilled in patient-service principles by creating a pleasant waiting room atmosphere., • Skilled in establishing and maintaining effective working relationships with staff, patients, and the public., • Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers., • Ability to organize and prioritize tasks effectively., • Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system, • Ability to maintain confidentiality and handle sensitive information., • Knowledge of reception tasks, care center policies/procedures, paperwork., • Knowledge of how to use office equipment including phone, computer, copy machine, • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • Commuter benefits, • High school diploma or equivalent required, • One year of prior experience in a medical setting preferred

Job Description At JEVS Human Services, we believe in giving people possibilities—opportunities to be self-sufficient and satisfied. Each year we touch nearly 16,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions including unemployment and underemployment. Currently we have an exciting opportunity with our Work Ready program as a Case Coordinator. Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency. Position Details: * Location: Center City Philadelphia (Hybrid Schedule) * Schedule: Full-Time, 35 hours/week * Work Environment: Flexible, hybrid (in-office + in-home client visits) Job duties for this position will include: • Provide in home and on site intensive case management support to caseload of DPW recipients., • Match and link clients with services. Make initial telephone call, and orient the client to various agencies and personnel for specialized counseling and treatment., • Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions, • Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system., • In conjunction with the Clinical Staff, develop, prepare and utilize the Service Plans as the primary case management tool for each participant., • According to the Service Plan, provide regular, ongoing individual counseling to address barriers, encourage achievement of goals and ensure retention of clients, • In conjunction with the Employment Team, schedule clients to participate in workshops, job search, and community service in order to achieve 50% Work Participation Rate (WPR)., • Bachelor’s degree preferred, or minimum of 3 years of human service/case management experience, • Ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry, • Proficient in MS Office applications (especially MS Word and Excel), • Willing to work a flexible schedule., • Inner city travel required., • Ability to organize multiple tasks in a timely manner What’s in it for you: • 401(k), with company match, • Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses, • Health, Dental, and Vision coverage, • Ample paid vacation and sick time, • 10-12 paid holidays per year, • Pre-tax commuter benefits, • Continuing education, professional development opportunities, retreats, and training, • Annual holiday party and office outings, • Wellness workshops and activities and access to the Employee Assistance Program, • Dress-down Fridays, • Employee referral bonus At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff. Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve. For more information about what it’s like to be a part of the JEVS team, visit our careers page at Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process. JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more. Job Description Allied Universal is Now Hiring for Full-Time Security Professional for the Camden, NJ area Applicant must have a valid driver's license Applicant must be able to walk for long distances Must be proficient with computers Must have a professional demeanor Must be able to work: Monday, Tuesday, Wednesday, Thursday 11:00 pm - 7:00 am Pay Rate: $18.00 / Hour We offer attractive pay options! DailyPay, Weekly Pay Uniforms and Equipment Provided at no cost Excellent benefits, Career Progression Paid training Allied Universal® is hiring a Security Professional - Unarmed. The Security Professional will conduct unarmed foot and/or vehicle patrol (interior and/or exterior) in a hospital environment. Additional duties include control access and egress; monitor CCTV and alarm systems; compose reports; deter criminal activity and misconduct. Due to the safety sensitive nature of this role, qualified candidates must be able to submit to drug screening to the extent permissible by law. This assignment is in a healthcare facility. As such, a tuberculosis (TB) test and certain vaccinations may be required. RESPONSIBILITIES: • Perform security patrols of hospital grounds on foot or in vehicle; document detailed observations of unusual conditions that may create security concerns or safety hazards, • Assist hospital staff with de-escalation of situations involving patients; restrain combative individuals as necessary (within company and customer guidelines), • Transport patients to the morgue, as needed, • Assist in escorting patients from helicopter pad (high elevation) to the emergency room, • Assist with evacuations during fires, medical emergencies, and natural disasters, • Sound alarms or call police or fire department in case of fire or presence of unauthorized persons, • Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, • Permit authorized persons to enter property and monitor entrances and exits; ensure only authorized individuals enter and exit the hospital, and that no contraband or hospital items are brought in or out, • Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements, • High school diploma or equivalent, • Current driver's license if driving a company- or customer-owned vehicle, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Minimum of two (2) years of verifiable employment history relating customer service or the protective service industry (preferably security, healthcare, military, law enforcement, or corrections), • Must be at least 18 years of age, or higher if required by the state, • Able to operate radio or telephone equipment and/or console monitors, • Demonstrated ability to interact cordially and communicate with the public, • Effective oral and written communication skills, • Problem solving skills, • Active listening skills, • Ability to assess and evaluate situations effectively; identify critical issues quickly and accurately, • Able to mediate conflict with tact, diplomacy, • Write informatively, clearly, and accurately, • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone, • Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field, • Bachelor's degree in law enforcement or criminal justice related studies, • A minimum of 8 or more years of service in any military branch, • Health insurance and 401k plans for full-time positions, • Schedules that fit with your personal life goals, • Ongoing paid training programs and career growth opportunities If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1423209

Job Description American Heritage Credit Union, a $5 billion credit union, has an immediate opening available for our new Virtual (Video) Member Experience Advisor Division! This position is based out of our Main office in Northeast Philadelphia! These advisors will provide a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Engage with members/non-members through needs-based/consultative actions via remote and video-based experience. RESPONSIBILITIES INCLUDE: • Serve as a subject matter expert as it relates to all American Heritage deposit and loan-based products and services., • Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc., • Engage members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs., • Fulfill lead generation requests submitted via customer relationship management (CRM), Better Lobby, etc., • Open new accounts, certificates of deposit, money market accounts, cash management accounts, IRA's, club accounts, and sharedraft accounts. Complete necessary documentation for ACH and payroll deductions, input mortgage applications and cross-sell products and services to meet member financial needs/goals., • Process loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary., • Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc., • Assist members with how to use self-service technology (eg. PAT, Online/Mobile Teller, Bill Pay, etc.)., • Utilize sales tracking systems, member data warehouse programs, as well as other tools/systems (eg. Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate members in areas of low engagement., • Perform member transactions through a variety of channels which includes but is not limited to video, phone, mail, fax, etc., • Prepare/assist with report compilations, • Achieve stated goals/objectives set-forth for positions which includes but is not limited to closed loans, new memberships, e-services penetration, etc., • Effectively describe features and benefits of American Heritage's products and services so members may realize how their financial goals can be met., • Interview loan applicants, process logs, and prepare loan applications using the automated loan approval system and distribute to loan officers for their approval., • DocuSign, mail, or fax loan applications and other pertinent account applications and/or information to members and prospective members., • Gather background information on members through obtaining credit bureau reports and offering alternative cost-saving financial solutions to members while enhancing relationships and providing ultimate member service., • Cross sell all products/services including loans and third-party affiliates: Insurance Services, Investment and Retirement Center (IRC), American Heritage Realty, First Heritage Financial Services, etc., • Assure quality member service by enthusiastically acknowledging members and ensuring they are promptly and professionally assisted., • Provide assistance and backup to all Contact Center advisor positions (PAT, Concierge, Member Advisor, etc.) and access all programs needed to assist the membership accordingly., • Keep all credit union members and employee-related business in strictest confidence., • Three to five years of similar or related experience. Specifically, at least one year of experience in a call center of a credit union or financial institution., • Associate's Degree in Business Administration or a related field or the equivalent experience required., • Must be flexible and available to work Call Center hours of operation: Monday-Friday 7:00 a.m. to 7:00 p.m. and rotating Saturdays 9:00 a.m. to 3:00 p.m.), • FICEP certification (to be completed after hire date)., • Working knowledge or the ability to learn, understand, and serve as a subject matter expert on credit union products and services., • Extensive knowledge of Data Verity, Better Lobby, Meridian Link & Symitar.

Job Description Department: Audience Services, Ensemble Arts Philly Reports to: Audience Services Manager Summary: The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office. Essential Functions: • Meet and exceed Audience Services Customer Service Standards., • Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email., • Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone., • Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners., • Work concert duty for in-person and digital performances., • Provide knowledgeable and professional customer service to all guests., • Record guest compliments, complaints or out of the ordinary situations or comments., • Assist in preparation of mailings and other communications with patrons., • Participate in other duties/tasks as requested by Management., • Other duties as assigned. Education and Experience: • High school diploma or equivalent required., • One (1) year of customer service experience working in a retail, call center, or performing arts environment., • Prior ticketing experience desired., • Experience working with diverse audiences and accessibility a plus., • Tessitura experience preferred., • Customer Service experience preferred. Knowledge/Skills/Abilities: • Evenings and weekends required., • Ability to interact with people from diverse backgrounds., • Ability to deliver superior customer service., • Strong communication skills and confident decision-making abilities., • Computer literacy., • Familiarity with database and CRM Systems., • Visible leadership skills and a desire to advance in the organization., • Exhibits exceptional teamwork: including flexibility, respect, honesty and tact., • Dedication towards Same Call Resolution and ability to deescalate conflict., • Must act as an advocate for patrons, display ownership of issues and communicate up patron feedback trends to inform and better serve clients., • Receptive to coaching and feedback and proactive in desire to improve individually and as a team., • Excellent product knowledge, resourcefulness and organization. Environment, Physical Demands and Other Conditions: • Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the successful completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email and online chat., • Some nights and weekends., • Office environment., • Hourly rate is $15.00 The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

Job Description Progressive Life Center, Inc. (PLC) provides culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, throughout Greater Philadelphia, and in most of Delaware. PLC’s array of community-based services includes foster care and adoption, independent living for youth aging out of foster care, family preservation, juvenile diversion, and parenting skills training. For more than two decades, PLC has earned accreditation from the prestigious Council on Accreditation (COA) for its demonstration of excellence in the delivery of services and achievement of outcomes. Learn more at plcCommunity.org. Program Summary The Philadelphia NIA Foster Care & Resource Home Care programs provide general and treatment foster care services for children and youth from infancy to 21 years of age. Aligned with our goal to reunify children and youth with their biological parents or identify loving and safe permanent homes, Philadelphia NIA recruits, and trains and licenses new resource foster families/homes and provides case management support to resource foster parents, children and youth, and the biological parents. Position Responsibilities • Provide relevant support, advocacy service, community resources and program referrals., • Maintain a mixture caseload of 13 to 16 foster care/resource home care cases., • Complete intake assessments of program participants upon admission into program., • Provide 24-hour, 7-day-week coverage via cellular phone when scheduled to be on-call monthly., • Carry, monitor, and report all emergencies or after-hour calls to on-call phone, for a week, monthly., • Provide case management, referral services, and link clients/biological families to follow-up services., • Develop service plans, progress reports, termination summaries and follow-up documentation., • Review, collect, and file all monthly foster parent licensing and other outstanding documents for resource foster parent and foster care client files & maintain fully compliant files and license documentation., • Complete safety in home inspections and checks monthly (or as needed)., • Complete all Foster Care/Resource Home Care safety and support documentation for resource foster parent and their homes., • Submit all CUA-only client documentation to the Foster Care Program Director bi-weekly., • Begin and complete re-certification three (3) months prior to initial foster parent license date., • Serves as a liaison between County & CUA workers and PLC., • Complete monthly support notes (CUA) or Foster Care case notes for all resource foster homes assigned to caseload., • Send out quarterly foster parent licensing updates capturing current and projected foster parent licensing needs for the next 3-5 months to all resource foster parents/staff/supervisors to confirm compliance and any outstanding licensing documentation., • Ensure training and foster home certification processes meet the requirements of the child placement license., • Assist Director, as needed, with all CUA/County client placement referrals, requests, and new foster homes., • When needed, participate and facilitate resource foster parent trainings., • Develop and attend recruitment, training & licensing workshops, certification trainings, events to increase knowledge of resource home care development and solicit foster parent interest., • Attend and participate in weekly supervision and case conferences., • Attend and participate in interdisciplinary team meetings., • Enter and maintain accurate data into PLC (e.g., FamCare) database or any other contractual databases (e.g., HCSIS/PA Foster Parent Registry/DHS/DELCO/Etc.)., • Bachelor’s degree in psychology, social work, counseling, education or other human service field from accredited college or university., • Minimum three (3) to five (5) years of progressive experience working with children, youth and families in human service setting., • Experience in human services best practices & training., • Experience utilizing MS Office Suite and databases., • Ability to successfully interact with internal and external stakeholders., • Demonstrated ability and enthusiasm for working collaboratively., • Evidence of effective verbal and written communication skills., • Ability to work a flexible schedule to accommodate participant’s needs., • Bilingual in English and Spanish preferred., • Certification in NTU Service Delivery Model within one (1) year of hire., • Certified in CPR/First Aid. We offer exceptional benefits package with an opportunity for personal and professional growth, which include the following: • Fringe Benefits – health, dental, vision, retirement fund, and more, • Paid Time Off, • Clinical Training with Continuing Education Units, • Mileage Reimbursement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to remain in a stationary position 50% of the time., • Ability to occasionally move about inside the office to access file cabinets, office machinery, etc., • Ability to operate a computer and other office productivity machinery (i.e., a calculator, copy machine, mobile device and computer printer); Manual dexterity needed for using a mobile device, calculator and computer keyboard., • Ability to position self to stoop kneels, crouch, or crawl., • Ability to navigate stairwells., • Ability to frequently communicate with employees/customers/clients; and must be able to exchange accurate information by perceiving the nature of sound, near and far vision, depth perception, providing oral and written information., • Ability to frequently move files weighing up to 20 pounds throughout the office space., • Ability to participate in fire drills or other drills during an emergency., • Ability to be available on call and often respond to situations during off hours which can disrupt normal sleep patterns and cause fatigue., • Ability to face a significant amount of emotional stress which can cause related physical stress on muscles as well as other physical symptoms such as headaches and fatigue. Normal office environment or residential facility, but also may travel locally to visit clients within their homes, meet with service providers, and/or attend meetings: schools, hospitals, mental health clinics, private practices, prisons, corporations, and numerous public and private agencies. Equal Opportunity Employer PLC is an equal opportunity employer. PLC does not discriminate in employment on account of race, sex, color, religion, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military status, or other non-merit-based factors.

Job Description Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 12 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Medical Guardian is seeking a passionate, experienced, and operationally-minded Senior Manager of Member Experience to lead and continuously elevate our outbound member engagement efforts and optimize member experience on inbound communications. This leader will be instrumental in delivering best-in-class service across the member journey, managing proactive outreach campaigns, improving internal workflows, and reducing attrition in a fast-paced, membership-based health and safety environment. Key Responsibilities: • Team Leadership & Coaching, • Manage and coach a high-performing outbound member services team focused on engagement, renewals, education, and satisfaction., • Lead training initiatives to reinforce the gold standard in member experience, including call quality, empathy, compliance, and follow-up., • Campaign Management & Messaging, • Partner with Marketing and Digital teams to align outbound messaging across voice, SMS, email, and mail., • Execute and monitor member engagement campaigns related to retention, onboarding, check-ins, upgrades, and wellness outreach., • Ensure consistent and high quality member experience communication on digital, paper, training, IVA, email and sms, • Operational Excellence & Process Design, • Design and implement workflows that streamline member interactions and reduce friction across channels., • Identify and drive process improvements that directly improve member satisfaction and loyalty., • Collaborate with cross-functional teams (Product, Tech, PMO) to plan and implement projects that impact the member experience., • Project Leadership, • Serve as the operational lead on member experience projects—from new tool implementations to revised outreach strategies—ensuring success criteria are clearly defined, implemented, and tracked., • Drive internal change management communications and adoption planning for initiatives that touch frontline or member-facing operations., • Analytics & Improvement, • Partner with Analytics and BI to monitor KPIs (NPS, retention, outreach conversion, churn rates) and lead data-informed decisions., • Develop insights from member feedback, call audits, and CRM data to inform continuous improvement strategies. Required Qualifications: • 5+ years of experience in a member experience, customer experience, or customer operations leadership role., • Proven track record managing outbound teams in a high-touch, service-oriented environment (healthcare, wellness, insurance, or other subscription/membership-based models preferred)., • Strong operational skillset with demonstrated success in designing and executing scalable member-facing processes., • Experience leading or supporting cross-functional projects that touch customer journeys., • Passion for delivering outstanding member experiences and building deep member trust and satisfaction., • Comfortable working in CRM tools (e.g., Salesforce,) and engagement platforms (e.g., Twilio, Five9 )., • Strong interpersonal and communication skills, with the ability to lead through influence and collaborate across levels and departments., • Experience leading member retention and churn reduction strategies Nice to Have: • Experience in a subscription/membership or healthcare-adjacent business model., • Background in journey mapping, and call quality management., • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick Time Off & Holidays), • Company Paid Short Term Disability and Life Insurance, • Retirement Plan (401k) with Company Match

Job Description Customer Care Specialists: Make a Great Living, Help your Community Greater Philadelphia Health Action, Inc. is a Federally Qualified Health Center known to be the largest healthcare provider in the greater Philadelphia area. With joint-commission accredited Health Centers providing compassionate and affordable healthcare services throughout Philadelphia regardless of an individual’s ability to pay. Due to unprecedented growth, we are presently seeking Customer Care Specialists to work at the Carl Moore Health Center location. With demonstrated performance, we offer an ability to work from home. Responsibilities include: • Ability to quickly and accurately process incoming phone calls in a high-volume call center., • Ability to navigate electronic systems to document and process customer requests, • Ability to actively listen, take questions and deliver feedback related to patient inquiries, • Ability to process requests following established protocols and workflows within a complex health system, • Ability to summarize, process, and task appropriately messages and complaints following established protocols and procedures, • Provide patients with accurate and timely health information services., • Analyze a customer/patient’s service needs and refer to other departments and sites for follow-up, as needed., • Identify and escalate priority calls, appropriately and as needed., • Promote GPHA’s vision and mission to staff, patients and the public at large. GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance...and many positions have Flexible, Hybrid or REMOTE WORK Schedules. At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law. Visit us at

Job Description We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges. This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required, • Previous 1 year customer service or customer support experience required, • Previous 1 year call center or office background experience required, • Bilingual/Fluent in English and Spanish, • Technical savvy able to toggle between multiple browsers & systems using dual monitors, • Previous remote work from home experience preferred, • Quick learner and able to work independently, • Type 35 words per minute accurately, • Strong phone and enthusiastic verbal communication skills along with active listening, • Must be 18 years of age, • Manage large amounts of inbound calls in a timely manner, • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests, • Identify customers' needs, clarify information, research and provide solutions and/or alternatives, • Access company and client resources provided to accurately handle the call, • Skillfully change from one task to another without loss of efficiency or composure, • Be available at your desk, maintaining punctuality and attendance at all scheduled times, • Remain positive and professional in all customer interactions, • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds), • Work hours - Shifts between 11:30am-10:00 pm (EST) ; Work Days - Mon-Fri, • Paid Training - typically 1 week from 9:00am-6:00pm (EST) Powered by JazzHR ROGxtrXKcn

Job DescriptionWe’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation: $18 - $22 hourly Responsibilities: • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed, • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction, • Respond to customer inquiries, product and service questions, and customer complaints, • Ensure customer account information is up-to-date, • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction, • Identify common customer issues and bring them to the attention of the team, • Learn how to perform plumbing and drain cleaning service call intake, • Work with the office team to schedule the call and follow the job to a successful completionQualifications:, • Experience working in a customer-oriented atmosphere, • High school graduate, G.E.D. recipient, or equivalent, • Excellent active listening, interpersonal, and communication skillsAbout Company At Adelphia Plumbing, we consider ourselves problem solvers! We like to think outside the box to determine the most effective solution for each client’s needs. By including areas of expertise outside the knowledge base of many plumbing contractors, and considering options beyond the standard like-for-like replacement, we are able to offer clients the best possible solutions.

Job Description ABOUT PATH INC. PATH (People Acting to Help) Inc. is a comprehensive Community Behavioral Health and Intellectual Disability Center. We offer a wide of array of services and supports to meet the needs of our community in Northeast Philadelphia. PATH regularly achieves the highest levels of accreditation including a 5 Star Provider Rating by CBH, Philadelphia’s Managed Care Entity, and recognition and awards related to our high-quality, innovative programs and staff accomplishments and contributions. Our Mission? To Help Individuals Achieve a More Independent and Fulfilling Life. WHY WORK AT PATH? A Career with Meaning At PATH, our team members are at the heart of what we do, so we work hard to give them the best reasons to work here — and to stay here. In addition to the satisfaction of making a real difference in people's lives, we offer: • Competitive pay, • Annual increases, • Performance and longevity bonuses, • Comprehensive benefits package for staff and family, • Generous number of paid holidays, vacation, sick, and personal time, • No-cost pension plan, • Ongoing professional development opportunities, including licensure supervision, • Cutting-edge treatment facility, resources, and treatment modalities, • Opportunities for advancement and growth within the organization, • Eligible for the Federal Public Student Loan Forgiveness (PSLF) program, • Referral bonus for referring a friend who accepts employment Requirements: Education: Masters degree in Behavioral Health Discipline or Masters Degree in non Behavioral Health Discipline with 15-24 master level credit hours in a Behavioral Health Discipline Previous experience/work history: At least three years experience in the provision of behavioral health and intellectual disabilities treatment and rehabilitation for children, youth and adults Licensing/Certification: LSW, LCSW, LMFT, LPC preferred Driver's License and vehicle required JOB SUMMARY: To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by managing an effective team to provide quality services. SPECIFIC DUTIES: 1. Provide overall supervision of program at assigned Residential Treatment sites (P-RTF and/or RTFAs), 2. Maintain and enforce compliance with DPW’s 55 PA Code Chapter 3800 (Child Residential and Day Treatment Facilities Regulations) OMHSAS’s Memo date November 1995 titled: Requirements for Licensure of Residential Treatment Facilities for Adults; PA Code 5100, CARF program standards; DHS, DBH and CBH requirements, 3. Provide supervision and support to Residential Treatment Assistants, Psych Rehab Specialists, and other assigned staff, 4. Supervise clinical and rehabilitation staff to ensure the effective delivery of therapeutic interventions, skills training, and psychoeducational programming., 5. Provide direct services as needed, including crisis management and therapeutic support, 6. Facilitate treatment planning and ensure interventions align with individualized goals and rehabilitation plans, 7. Review and approve documentation to ensure compliance with clinical, regulatory, and organizational standards, 8. Develop and implement programmatic goals and monitor progress toward achieving measurable outcomes based on clinical diagnosis of individuals., 9. Ensure continuity of care through collaboration with interdisciplinary teams, including psychiatrists, therapists, and other service providers., 10. Respond to program emergencies and crises, providing timely and appropriate interventions., 11. Oversee training to develop staff competencies, including fidelity to evidence-based practices, 12. Ensure licensure compliance and regulatory readiness through regular audits and adherence to policies, 13. Develop and implement program goals and monitor progress toward achieving measurable outcomes, 14. Monitor and ensure adequate staffing coverage, including on-call rotation responsibilities, 15. Ensure that staff vacancies are filled by interviewing and recommending selected candidates for hire to the human resources department. Complete site orientations and proper onboarding activities for all new hires, 16. Ensure that policies and procedures are followed before, during and after any medical or psychiatric crisis, 17. Regularly observe and provide feedback to Residential Treatment Associates to ensure that their interactions with each resident are consistent with the individual’s treatment and rehabilitation plans, 18. Facilitate regular team meetings and ensure effective communication across all levels of the program, 19. Participate in interdisciplinary and/or interagency meetings, including reauthorization and interagency reviews and ensure these meetings are held at least monthly, 20. Provide input on policy development, program improvements, and strategic planning efforts, 21. Ensure individuals gain access to needed psychiatric, medical, social, financial and other appropriate services, 22. Collaborate with community and vocational organizations to develop partnerships that enhance program services and participant outcomes, 23. Monitor and maintain site cleanliness, orderliness, and safety in collaboration with the Facilities Department, 24. Ensure that the housekeeping, dietary and other basic life needs of each resident are being met, 25. Ensure opportunities for residents to engage in community integration are provided, 26. Conduct and document health and safety drills, including fire, natural disaster, and medical emergencies, ensuring compliance with all safety protocols, 27. Manage program financial resources, including petty cash and budgets, ensuring fiscal responsibility and alignment with program needs, 28. Oversee scheduling, usage, and maintenance of program vehicles and facilities, 29. Interview and assess individuals for program admission, as assigned by the program director, 30. Regularly review and process incident reports and ensure corrective actions are implemented promptly., 31. Carefully review, follow up, correct and process all BH Review Committee Minutes as assigned by the Residential Treatment Services Director, 32. Maintain all credentialing standards and contribute to ongoing professional development, 33. Participate in the development of proposals as requested

Job Description Resources for Human Development Nova II Case Manager $20.00/Hour $2,000 SIGN ON BONUS About the Role: The Case Manager is a bachelor’s level paraprofessional with administrative and clinical experience providing assertive outreach, services linkage, benefits assistance, referral, and housing services for homeless adults with behavioral health problems. The case manager is responsible for facilitating program admissions and discharges, for monitoring client eligibility, and for ensuring that appropriate services/service linkages are provided to each person served. S/he is responsible for case planning, utilization management, data collection, and continual assessment to ensure that persons served are receiving the right level of care to meet their needs, and that services are tracked using the approved management information system. About the Program NOVA II is a 26-bed residential program for individuals who are challenged with mental health issues in addition to medical complications. The program goals are successful reintegration into a community-based living arrangement and development of each resident’s maximum capacity for independent functioning. NOVA II residents each have their own bedrooms in large, two-person apartments with shared spaces that include a living room, dining area, kitchen, and two bathrooms. Residents are encouraged to engage in activities of daily living independently, with staff providing assistance with laundry, cleaning, bathing, dressing, and more as needed. In addition, 24-hour nursing staff are available for everything from pain management to wound care to monitoring dietary restrictions. Staff move between apartments throughout the day visiting with residents, encouraging participation in activities, and assuring safety. Nova II serves a five-county area and specializes in serving people with a history of long-term hospitalizations. Direct Duties: • Develops relationships with all clients and encourages all clients to become involved in the community and independent as possible while providing necessary supports., • Ensures the health, safety and well-being of all assigned clients is maintained by adhering to internal health and safety policies and PM 46 regulations. Reports any concerns to supervising Team Lead., • Must meet visitation and treatment team compliance goals for Community Hospital Coordinated Care as directed by the Team Lead and auspice of the Division of Health and Social Services. Responsible for completion and submission of CHCC form for every admission of consumer on assigned caseload or as directed., • Attends daily and weekly treatment team meetings as well as monthly residential house meetings if applicable., • Responsible for proper completion of agency required forms, assessments, and documentation in a timely manner, i.e., Progress Notes, Recovery Plans, Assessments, etc., • Ensures that there is a process in place to trigger an immediate increase in service for a person served who experiences a crisis., • Ensures that persons waiting for services at a higher level receive interim care that addresses their most acute concerns., • Works in conjunction with the directors of other services internally and externally to ensure that all persons served receive the services they need and achieve a seamless transition from one service level to the next in accordance with their needs., • Manages the benefits application process and coordination with appropriate State Service Centers, ASSIST, Social Security, LogistiCare, Division of Vocational Rehabilitation, Division of Disabilities Determination, etc., • Acts as an ombudsman to other community and State service providers, ensuring that a process for suggestions and complaints is in place and that suggestions, complaints and grievances are responded to respectfully and in a timely manner and that there is a mechanism for referrals back and forth., • Can work independently and responds to crisis on-call when assigned on a rotating basis., • Works to facilitate transition of clients to and from the Delaware Psychiatric Center and other acute care inpatient units, and to and from outpatient, and lower care levels as appropriate., • Performs other duties as requested or assigned, verbally or in writing. Minimum Education and Experience Qualifications Requirements: • Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation or related field from an accredited college or university., • Three years of clinical/administrative experience in providing support to individuals with severe and persistent mental illness., • Computer literacy in MS Office products; Word, Excel, Outlook, Power Point., • Agency Electronic Medical Record and other software programs Physical Demands: Individual must be able to meet physical requirements of the job: Sitting at a meeting table or desk - Reaching - Lifting - Bending - Standing - Stooping - Twisting - Climbing steps - Driving a vehicle Adhere to and Follow: The By-Laws of the Corporation and as set forth in the Articles of Incorporation Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Job Description JOB DESCRIPTION JOB TITLE: Case Manager JOB CLASSIFICATION: Exempt - Social Worker – Case Manager ORGANIZATIONAL UNIT: McAuley House Housing and Homeless Services SUPERVISED BY: Program Director/Supervisor MAJOR RESPONSIBILITIES: Provide case management services to all residents of McAuley House under the professional standards of Catholic Social Services, the Mission Statement of McAuley House, and the requirements of contracting agencies. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Complete intake paperwork with new residents and orient them to the program with the policy and procedure manual., • Complete a full intake assessment on each assigned resident in CSS - Apricot., • Develop and maintain case files by CSS standards and contracted agencies., • Develop a comprehensive service plan with the resident every quarter, based on identified needs, which includes goals, objectives, and action steps with specific target dates and an appropriate timeframe for completion., • Monitor the progress of Service plan goals and objectives during weekly sessions with residents., • Develop service plans with residents and monitor their progress., • Develop and maintain a listing of comprehensive services and resources for residents to access and refer residents to appropriate resources, • Assist and/or escort residents with individual medical, mental health, social security, and county assistance office appointments as needed., • Transport residents to appointments, when necessary, with the approval of the Program Supervisor., • Plan weekly individual case management meetings with residents., • Monitor the health and all prescribed medications for residents, and track and monitor their medications and refills using medication forms., • Assist residents in completing housing applications, • Maintain statistical information regarding program outcomes for regular reports to CSS-(Apricot), OHCD Office of Housing and Community Development – (CareWare (weekly)), and City of Philadelphia - OHS/HMIS (Client Track), • Document progress notes into the client chart a minimum of twice a month or whenever relevant information regarding residents’ mental health and drug/alcohol abuse history needs to be emphasized., • Document all housing information into Progress Notes, i.e., the Department of HIV Health (formerly AACO) housing documentation needs to be completed in the application and activity involving meeting with housing providers, visits to new apartment locations, transitioning into independent living, moving into new housing and/or discharging from the program., • Assist the Program Supervisor with data collection, reporting, and identifying and addressing program needs., • Team with the program director/supervisor to approve new admissions and provide ongoing holistic assessment and care of residents., • Collaborate with the Program Director/Supervisor to facilitate or recruit volunteers for weekly life skills groups with residents, schedule residents’ chore responsibilities, and inspect residents' bedrooms bi-weekly, • Provide follow-up services to former residents (alums) via telephone or in the office., • Participate in training opportunities and scheduled meetings, • Be available to work a flexible schedule to accommodate occasions and various evening and weekend activities. REPRESENTATIVE KNOWLEDGE AND SKILLS REQUIRED: • Knowledge of, and orientation of philosophy of the Agency as presented in Mission/Philosophy Statements, • Bachelor’s Degree in Social Work, • Two years of experience in social services, • Interest in and empathy for those experiencing homelessness and living with HIV/AIDS, • Knowledge of the concepts of addiction, recovery, relapse prevention and mental illness, • Strong organizational skills and ability to manage multiple task and respond to crisis with appropriate interventions, • Effective written and compassionate verbal communication skills, • Clear understanding of professional boundaries, • Knowledgeable Proficient in computer use and application (i.e.: Microsoft suite)

Job Description We offer the following excellent benefits including: Loan forgiveness, Free parking, Medical, Vision, Prescription, Paid Time Off, Paid Parental Leave, Retirement Plan, Tuition Reimbursement, Dental, Life and Disability, Flexible Spending Accounts, Referral program, Employee Assistance Program and more! Position Summary: CTT is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptomatology as evidenced by their multiple physical, psychiatric and legal conditions, extensive use of services and lack of follow through with treatment. This population requires the highest level of medical necessity as defined by the state Adult Environmental Matrix. The Teams that provide multidisciplinary clinical review and assessment of individuals who may be young adults, heavy users of service, or actively involved in the criminal justice system and may also have ccoccurring behavioral health diagnoses are generic and specialized. The Case Management Specialist (CM Specialist) provides case management supports based on the Community Support Program of Philadelphia with assisting individuals in developing skills required to enhance his/her comfort and abilities to function as a productive member of the community. The CM Specialist takes the lead in one of five (5) areas of specialty: vocational, housing, D&A, forensic or Benefits/Entitlements; and works in collaboration with the primary case manager to identify goals, develop, implement and monitor the service plan. The CM Specialist will ensure that the mission, goals and philosophy of the CTT are operationalized within the team. The incumbent works with individuals in their community environment assisting them in understanding, acquiring and maintaining independent living skills in the areas of: (a) their daily living situation; (b) interpersonal skills and social support/network building; (c) leisure and recreational support/skill development; (d) maintenance and enhancement of physical and mental needs; (e) obtainment of benefit entitlements and the skills to manage same; (f) vocational and educational needs. Duties and Responsibilities: • Assesses individual’s strengths, needs and wants utilizing instruments to operationalize data on the consumer’s behalf. This includes completion of Strengths Assessment and client-centered Unified Personal Plan for each assigned individual, involving all treatment team principles for comprehensiveness., • Works collaboratively with multidisciplinary team internally on daily basis and external, as needed, to ensure coordination between systems; provides linkage with primary care physician to ensure integration of medical and psychiatric service needs; maintains linkage with CBH to minimize person’s reliance on acute services., • Periodically completes Environmental Matrix to determine level of care needed and delivers services according to individual’s needs; ensuring appropriate frequency of contact., • Monitors individual’s progress toward attainment of identified goals through monthly meetings to review same. Goals should be short term, measurable and obtainable. Plans should be updated according to regulatory standards and all related activities documented on appropriate agency forms., • Liaises, communicates with and represents individuals via telephone contact and face to-face meetings. This includes regular contact with individual and community service providers in order to respond to individual’s changing needs, assist in problem resolution and provide advocacy mechanisms to ensure that needs are met., • Participates in in-patient treatment team and discharge planning meetings; monitors individual’s treatment and progress during hospitalizations., • Maintains and updates community resource file on housing, vocational, D&A, forensic and benefits resources; assists individual in accessing same and provides necessary training around use in order to facilitate individual’s ability to use resources independently; attends DBH or Community sponsored training within their specialty area; provides periodic training to and shares information with team; participates in internal specialist meetings, as scheduled., • Accompanies individuals to appointments (financial entitlements, housing, ed/voc sites, court, probation, etc.) to provide support and assistance., • Provides training to individual on use of public transportation, job seeking skills, identification and use of social and recreational resources, etc., • Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times; attends Open Forum and other required agency meetings., • Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times: attends Open Forum and other required agency meetings., • Attends in-service and other trainings in order to meet mandated training hours., • Completes required documentation in timely manner., • Assists individuals to increase community tenure, enhance quality of life and attain highest level of independent functioning., • Provides after hours work including: a) participation in weekly on call rotation schedule to permit 24 hour/7 day a week access to service; b) participation in evening and weekend shift work schedules required for delivery of services to CU’s assigned caseload. Must have good verbal/written communication skills and work well with others; good, creative problem-solving skills; ability to work independently and be flexible/adaptive in handling changing priorities in a fast-paced work environment; computer skills preferred. Education and Experience: Bachelor’s Degree in (including but not limited to) sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling or education with two (2) years related experience preferred; Bachelor’s Degree in nursing with 3 years mental health direct care experience; be a Registered Nurse (RN). Expertise in behavioral health with one or more of the following required: criminal justice system, substance abuse, vocational, geriatric, MR, housing or entitlement issues. Physical Demands/Essential Functions: Able to sit for at least one (1) hour at a time. Able to climb stairs when visiting participant residences. Able to lift up to 20 pounds when assisting participants with residential moves. Able to work in the community, some part of every work day. Must have a valid driver’s license, auto insurance and access to a vehicle; able to share office space and work as a part of a team; able to work evenings and weekends and have a good knowledge of City transit system. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the lob with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law

Job Description Position Summary: CTT is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptoms as evidenced by their multiple physical, psychiatric and legal conditions; extensive use of services and lack of follow through with treatment. These individuals measure at the highest level of medical necessity as defined by the state Adult Environmental Matrix. The Teams that provide multidisciplinary clinical review and assessment of individuals who may be young adults, heavy users of service or actively involved in the criminal justice system and may also have co-occurring behavioral health diagnoses are generic and specialized. The CM Specialist-2 provides case management supports based on the Community Support Program of Philadelphia with assisting the individual in developing skills required to enhance his/her comfort and abilities to function as a productive member of the community. The CM Specialist-2 takes the lead to act as a liaison and to coordinate team services in one of the (3) areas of their assigned specialty: housing, forensic or benefits and works in collaboration with the Individualized Treatment Team to identify goals, develop, implement and monitor the service plan. The CM Specialist-2 will ensure that the mission, goals and philosophy of ACT are operationalized within the team. The incumbent works with individuals in their community environment assisting them in understanding, acquiring and maintaining independent living skills in the areas of: (a) their daily living situation; (b) interpersonal skills and social support/network building; (c) leisure and recreational support/skill development; (d) maintenance and enhancement of physical and mental needs; (e) obtainment of benefit entitlements and the skills to manage same; (f) housing, forensics and, educational needs. Duties and Responsibilities: • Assesses individual’s strengths, needs and wants, utilizing instruments to operationalize data on the participant’s behalf. This includes completion of Comprehensive Assessments and client-centered Individual Comprehensive Service Plans for each assigned individual, involving all treatment team principals for comprehensiveness., • Works collaboratively with multidisciplinary team internally on daily basis and external as needed to ensure coordination between systems; provides linkage with primary care physician to ensure integration of medical and psychiatric service needs; maintains linkage with CBH, family, and all support networks to minimize person’s reliance on acute services., • Periodically completes Environmental Matrix to determine level of care need and delivers., • Monitors individual’s progress toward attainment of identified goals through monthly Linkage Meetings to review same; goals should be short term, measurable and obtainable. Plans should be updated according to regulatory standards and all related activities documented on appropriate agency forms., • Liaises, communicates with and represents individual via telephone contacts and face-to-face meetings. This includes regular contact with individual and community service providers in order to respond to individual’s changing needs, assist in problem resolution and provide advocacy mechanism to ensure that needs are met., • Participates in in-patient treatment team and discharge planning meetings; monitors individual’s treatment and progress during hospitalizations., • Maintains and updates community resource file on housing, forensic or benefits resources; assists individual in accessing same and provides necessary training around use in order to facilitate individual’s ability to use resources independently; attends DBH sponsored training on housing resources and shares information with team; participates in internal specialist meetings as scheduled., • Accompanies individual to appointments (financial entitlements, housing, court, probation, etc.) to provide support and assistance., • Provides training to individual on use of public transportation, job seeking skills, the identification and use of social and recreational resources, etc., • Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times; attends Open Forum and other required agency meetings., • Attends in-service and other trainings in order to meet mandated training hours., • Completes required documentation in timely manner., • Assists individual to increase community tenure, enhance quality of life and attain highest level of independent functioning., • Provides after hours work including: a) participation in weekly on call rotation schedule to permit 24 hour/7 day a week access to service; b) and participation in evening and weekend shift work schedules required for delivery of services to CTT’s assigned caseload., • The CM Specialist-2 takes the lead to act as a liaison and to coordinate team services in one of the (3) areas of their assigned specialty: housing, forensic or benefits. Provides training to individual on use of public transportation, job seeking skills, the identification and use of social and recreational resources, etc. Skills Required: Must have good verbal/written communication skills and work well with people; good, creative problem solving skills; ability to work independently and be flexible/adaptive in handling changing priorities in a fast paced work environment; computer skills preferred. Education and Experience: Master’s degree in (including but not limited to) sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education. Preferred 1 year clinical experience post Masters working with adults with behavioral health conditions. Expertise in behavioral health with working knowledge in one (1) or more of the following required: criminal justice system, geriatric, housing or entitlement issues. Essential Functions: Must have a valid driver’s license, auto insurance and must have use of a vehicle for work and on call; able to share office space and work as a part of a team; able to work evenings and weekends, and have a good knowledge of City transit system. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Description Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience! What You'll Do: • Deliver real-time, empathetic support across chat, email, and phone., • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges., • Guide players through promos, loyalty programs, and game rules., • Investigate and escalate complex bugs, fraud signals, or account concerns., • Propose smarter processes and help evolve our internal knowledge base., • Thrive in multiple systems, queues, and workflows—without skipping a beat., • Investigate and escalate technical bugs, account issues, or fraud risks as needed., • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues., • Proactively contribute to a positive, collaborative team culture., • 1+ years of customer service experience (call center, helpdesk, or online support preferred)., • Strong communication skills, especially written—tone, grammar, and clarity matter., • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting., • Highly reliable, self-motivated, and able to adapt in a fast-paced environment., • Flexible schedule, including availability for weekends, evenings, and holidays., • Experience or interest in sports betting and major U.S. sports is a major plus. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York). Benefits: • Discretionary annual company bonus (Eligibility Varies by Role), • 401(k) plan with 100% company match on the first 4%, • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance, • Paid Time Off (Eligibility Varies by Role), • Employee Assistance Program (EAP)Pay Range$18—$24 USDWhat Makes Us Great:, • Comprehensive compensation, • Work-life balance initiatives, • Autonomy – we embrace personal freedom and responsibility, • Creativity – we are open to new ideas of how we can be better, • Growth – we want you to develop personally as well as professionally, • Top-notch professionals who are passionate about what they do Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

Job Description We are looking for a friendly, patient, and professional Customer Service Representative to join our remote team. In this role, you will assist customers with inquiries, resolve issues, and ensure a positive experience with our company. This is a great opportunity for someone who enjoys helping people and communicating effectively in a virtual environment. Responsibilities * Handle inbound and outbound customer calls, emails, and chats professionally and efficiently. * Assist customers with questions about products, services, orders, or accounts. * Resolve customer issues or escalate them to the appropriate department when necessary. * Document customer interactions accurately in company systems. * Maintain high standards of customer satisfaction and professionalism. * Meet or exceed performance goals for call handling, response time, and customer satisfaction. Qualifications * Previous customer service experience preferred but not required. * Strong verbal and written communication skills. * Excellent problem-solving and interpersonal skills. * Comfortable using computers, CRM tools, and online communication platforms. * Ability to work independently and manage time effectively. * Friendly, patient, and professional demeanor. Benefits * Competitive pay ($23-$28/hr, depending on experience). * Fully remote with flexible schedule options. * Paid training provided. * Opportunities for advancement within the company. * Supportive and collaborative team culture.

Job Description Position Title: Case Manager Reports to: Program Director Department: Administration Adoption Behavior Health HBDS IPS PEP Face Forward Foster Care Residential TIPS CERC Program: FLSA Status: Exempt Non-exempt Location: 100 West Coulter Street Hours: Days: POSITION SUMMARY: The Case Manager will assist at-risk youth in achieving socially and academically through intensive comprehensive programming; and prevent at-risk youths’ entry or re-entry into the Child Welfare system. The program will provide comprehensive, intensive early intervention services for youth exhibiting high or at-risk behaviors. The programming builds upon youths’ resiliency and sense of self-worth for positive outcomes and redirection. There are no traditional office hours. Case Managers will work primarily in the afternoon and evenings, specifically during the school year and at weekends to provide maximum involvement with the family and the identified clients. There may need to be a need to start early to help a participant get to school. The Case Manager will be placed on an on-call roster and will be responsible for providing emergency assistance to clients assigned in the program 24 hours a day while on duty. EDUCATION/CREDENTIALS/ EXPERIENCE: • A bachelor’s degree in human services, preferably social work (BSW) or counseling, plus two years’ experience in family-based social work., • An annual physical form verifying that the employee is “free from contagion"., • Act 168, FBI, child abuse and PA criminal Clearances within one year of hire., • A proven and demonstrated ability and experience in working with within a team-based setting and group settings., • Ability to use a computer to send and receive written correspondence., • Ability to work collaboratively with other professionals., • The ability and willingness to adjust work hours in accord with client schedule., • The use of currently inspected car, including the possession of current automobile insurance and driver's license., • The ability and willingness to work with a wide range of ages, neighborhoods, cultural views, and parenting experiences., • The ability to walk, drive, see, bend, stand, and verbally communicate. POSITION RESPONSIBILITIES:, • IPS is a program designed to provide a safe and holistic environment for at-risk youth to develop themselves and their confidence, through an engaging, supportive and strength-based environment. IPS staff will develop programs and activities that include the 7 core concepts of resilience, which are the program’s core values., • The major responsibility, therefore, is to resolve issues, ensure stability and to develop positive youth development and academic support., • The IPS Case Manager is responsible for providing service linkages for all members of the family as appropriate., • The IPS Case Manager will facilitate all academic progress in collaboration with the youth’s school., • The Case Manager will collect all academic records to determine current academic status of youth and make personal contact with school counselor and teachers to gather all necessary educational information including attendance, behavior reports and Statewide testing reports., • The Case Manager will develop an academic support action plan with the school counselor thorough n inter-agency meeting with the goal of improving and supporting the youth academic progress, • Coordinate and monitor the implementation of the academic support action plan., • Engage care givers to take a more active role in the youth’s school settings by accompanying them to school meetings and attending school functions., • Assist the parent/caregiver to advocate for their child’s educational needs and helping them navigate through the school support system and introducing them to the Educational Law Center and other educational advocacy groups and parent groups., • Coordinate with school counselor to develop post-secondary plan for older youth., • Ensure prior to and during the discharge planning the enrollment in after school or other remedial or enrichment activities as needed, especially beyond the youth’s involvement in the IPS program., • The IPS Case Manager will co-facilitate the site based program in which each youth will participate three times a week., • The main tenets of the role include identification of, and referral to, needed services, agency leadership in coordination, and active goal-directed support for the youth and family., • The Case Manager will work collaboratively with the assigned counselor and develop activities and coordinate community service/engagement programs. At crisis times, there may be a need to “double team”., • The maximum caseload is 17 clients. Case longevity is determined by court and or DHS personnel., • The Case Manager’s role is to be able to report to the court that identified issues have been resolved through a collaborative effort with school personnel and community resources and through the site-based programming activities., • Case Manager must meet with the supervisor weekly for supervision., • Case Manager must meet with the family and see all children once each week, and must coordinate work with others involved with the family, possibly including parent aides. Minimum DHS contact stipulations must be adhered to., • Case Manager will form an “after hours on call” roster, with alternating back up of the program director. In this way, families can access our staff round-the-clock., • Case Manager will ensure that services and counseling are commensurate with identified issues, and may need to be increased beyond minimum standards., • Following assessment of family’s identified needs, Case Manager will identify community resources, and work collaboratively with the Counselor to assist families with linking them to the appropriate community resources., • Case Manager is responsible for ensuring that school age children receive the appropriate services that meet their educational needs., • Case Manager will ensure that he/she keeps accurate documentation specifically all unsuccessful efforts to maintain the expected level of intensity and monitoring. All documentation and communication will be directed to the assigned DHS worker or court personnel via e-mail correspondence, telephone calls, and with hard copies to be kept in client’s file., • Case Manager will facilitate the family’s transportation for appointments with other service providers by providing directions, tokens, as needed, and accompanying on public transportation or driving them to appointments and meetings in their own vehicles., • Case Manager must attend monthly team sessions to determine and monitor service appropriateness for each youth and to inform the team of the client’s adherence to orders of the Court and to the program., • Case Manager must attend all mandatory IPS trainings and activities hosted by the Department of Human Services or designee., • Participates in meetings to ensure priorities are clear, coordination is good and communications are open., • Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal discussion and other participation as necessary., • Models traits of a responsible team member, executing job responsibilities, open communication, good follow-through; supports team members to do the same. Ensures compliance with all JJC’s policies and procedures, including confidentiality and reporting suspected abuse in accordance with CPSL, 23 Pa.C.S. § § 6301—6385, and JJC policies and procedures

Job DescriptionDescription: COME BUILD HOPE WITH US! The Outreach Specialist is a On Call role located at 4950 Parkside Avenue, Philadelphia, PA, 19131. The pay rate is $21.63 per hour. The shifts available to pick up are Monday & Friday 2:00pm -10:00pm, Tuesday-Thursday 4:00pm-12:00am. During Code Blue & Code Red- Monday-Friday 4:00pm-1:00am, Saturday & Sunday, 4:00pm-12:00am. We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know. MHP is the proud recipient of Mental Health America's 2023 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence! ESSENTIAL JOB DUTIES • Using personal experiences to develop meaningful and trusting relationships with participants to build relationships with participants experiencing homelessness or economic insecurity with behavioral health needs., • Assists participants in identifying and accessing community resources for developing natural supports to increase their success in the community., • Connects participants to short term housing such as shelters, cafes or safe havens. Providing these services may require driving participants to various community-based establishments in a multi-passenger vehicle., • Provides de-escalation and crisis intervention services as needed., • Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) which violates any MHP policy or law on which you have been trained, or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director - Quality Improvement & Compliance and/or Human Resources., • Other duties as assigned to fulfill MHP's mission.Requirements:, • High School Diploma/GED required., • 2 years of working with individuals experiencing homelessness, mental health conditions and/or substance misuse., • Credentialed as a Certified Peer Specialist is a plus., • Must possess a valid driver's license., • Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position., • Ability to enter data on a mobile handheld devise while in the field., • Ability to work with a partner and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices., • Sit at a desk with ergonomically appropriate equipment., • Lift up to 15 lbs., • Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation., • Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures., • Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends and/or work holidays/overtime as needed., • Remain awake during entire shift, including break times., • Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed and/or assist disabled individuals in an emergency evacuation., • 90% of an Outreach Specialist's time in spent in community settings and/or on outreach. Outreach Specialists must be able to travel within the community, including in inclement weather that may not be handicap accessible: walking, drive agency vehicles, and/or take public transportation depending on the needs of the program. ABOUT MHP Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities. MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.

Job Description Job Description: The Resident Relations Associate will aid the Property Manager in effectively assisting the assigned community; The Resident Relations Associate will also be responsible for the overall resident experience on the property. Reports to: Property Manager Wage Status: Non-Exempt (Eligible for overtime) Job Responsibilities: • Receive all telephone calls and in person visits; listen to resident requests, concerns and comments and complaints. Enter work tickets in Yardi and Report them to Manager, and VP of Property Management., • Assist the Leasing/ Property Management Staff implement resident retention programs., • Answer all incoming telephone calls with a friendly tone., • Conduct all residents interactions according to the policies & procedures set by Post Brothers, i.e. parking, maintenance, move ins, move outs, resident functions, resident retention activities and renewals, resident experience regarding construction, major repairs (if resident needs relocation assistance)., • Know your product, unit availability, amenities of the community., • Ensure apartment is ready for resident to move in on agreed date., • Assist front desk clerks with special deliveries, VIP guests, Corporate clients., • Issue appropriate notice when necessary (late payments, eviction notices, returned checks memos), make sure resident files are in order., • Physically inspect community when on grounds, report even the smallest issue or inconveniences., • Report any service needs to maintenance department, follow up with call to resident within 24 hours., • Inspect and report individual apartment damages when residents vacate, collect keys from residents when they vacate., • Answer questions for Residents about the community, repairs, rent, and rules. Follow up on a timely basis., • Maintain an open communication with the Property Manager and the Maintenance Supervisor., • Inspect move outs and vacancies when needed., • Provide accounting support to the Property Manager., • Assist in planning resident functions., • Enforce policies of the Community with sensitivity to the residents., • Assist in placing, removing, updating signs, flyers, notices., • Distribute newsletters, flyers., • Assist in conducting market surveys and shop competitive communities, • Ensure that unsafe conditions are corrected immediately., • Must maintain all confidential information regarding residents Requirements: • Strong technical skills, • Attendance is an imperative job function., • Yardi experience preferred, not required., • 5+ years in customer service required.

Job Description Overview of Position Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with our Customer Escalations team. About Nerdy: Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at . Nerdy's shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building. • Q1-2025 Shareholder Letter, • Q4-2024 Shareholder Letter, • 3 to 5 years in customer retention or sales center with at least 2 years managing a frontline team, • Comfortable in an ambiguous, face paced environment, • Proven results improving save rate and reducing churn in a subscription or membership business, • Strong coaching skills with a track record of lifting the middle and addressing underperformance within structured timelines, • Data fluency across funnel and revenue metrics, comfortable building and interpreting KPI dashboards, • Excellent communication, conflict resolution, and de-escalation skills, • Experience with modern CRM and contact center tools (Zendesk, Looker), • Demonstrated ability to implement and train teams in strategic and effective retention techniques, • Ability to work evenings and weekends as required, • Own team performance on retention KPIs, including lost revenue, 24 hour repeat and processed rates, • Manage a team of Retention Specialists, including hiring, onboarding, weekly coaching, and performance reviews, • Monitor call quality and compliance, provide real-time feedback, and run targeted skill clinics on objection handling, value reinforcement, and product fit, • Optimize workflows for cancellations, pauses, and downgrades, ensure accurate attribution and documentation in CRM, • Partner with Escalations for complex cases, resolve customer issues quickly, and prevent repeat contacts, • Collaborate with SalesOps to track impact and to refine reporting, • Execute Back-to-School and other seasonal playbooks, including mindset reframing, messaging pillars, track-specific scripts, and feature positioning by grade level, • Drive test-and-learn experiments on scripts, offers, and save strategies, and roll out wins with clear SOP updates, • Manage intraday performance, manage schedules, and maintain service levels and response times, • Represent Retention in cross-functional forums, share voice-of-customer insights, and inform product and policy changes Leadership & Culture Expectations: You will embody and promote Nerdy's leadership principles: • Goes Deep: You personally engage with metrics, audits, and data, ensuring you understand the "why" behind performance variances., • Delivers Results: You move from strategy to execution quickly, ensuring timelines and quality stay high—even in ambiguity., • Bias for Action: You experiment, prototype, and adjust quickly. You make the call when the path isn't fully clear., • Builds Teams: You prioritize talent development, succession planning, and cross-functional collaboration., • Builds Trust & Communicates Openly: You lead with transparency, humility, and clarity., • Thinks Big & Innovates: You challenge the status quo, bring fresh ideas, and embrace emerging technologies. Unlock Your Full Potential at Nerdy: At Nerdy, we're not just transforming education—we're transforming your life. Our benefits package is built with a forward-thinking, "focus on you" mindset, so you can be your healthiest, happiest, and yes, most super-human self. Here's a snapshot of what we offer: • Competitive Compensation: Enjoy a competitive salary paired with performance based variable compensation., • Comprehensive Healthcare: Choose from top-tier medical, dental, vision, and life insurance plans designed to keep you and your family covered., • Retirement Made Simple: Benefit from our 401(k) plan with an immediate company match—no vesting delays!, • Family First: Generous maternity, paternity, and adoption leave ensure you have the support you need at life's big moments., • Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most., • Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services., • Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

Salary Band II: 1-3 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage. Salary Band III: 3-5 years of experience as a Communications Specialist/ Operator in a hospital, call center

Job Description Department: Audience Services Reports to: Audience Services Manager Summary: The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office. Essential Functions: • Meet and exceed audience Services Customer Service Standards., • Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email., • Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone., • Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners., • Work concert duty for in-person and digital performances., • Provide knowledgeable and professional customer service to all guests., • Record guest compliments, complaints or out of the ordinary situations or comments., • Assist in preparation of mailings and other communications with patrons., • Participate in other duties/tasks as requested by Management., • Other duties as assigned. Education and Experience: • High school diploma or equivalent required., • One (1) year of customer service experience working in a retail, call center, or performing arts environment., • Prior ticketing experience desired., • Experience working with diverse audiences and accessibility a plus., • Tessitura experience preferred., • Customer Service experience preferred. Knowledge/Skills/Abilities: • Evenings and weekends required., • Ability to interact with people from diverse backgrounds., • Ability to deliver superior customer service., • Strong communication skills and confident decision-making abilities., • Computer literacy., • Familiarity with database and CRM Systems., • Visible leadership skills and a desire to advance in the organization., • Exhibits exceptional teamwork: including flexibility, respect, honesty and tact., • Dedication towards Same Call Resolution and ability to deescalate conflict., • Must act as an advocate for patrons, display ownership of issues and communicate patron feedback trends to inform and better serve clients., • Receptive to coaching and feedback and proactive in desire to improve individually and as a team., • Excellent product knowledge, resourcefulness and organization. Environment, Physical Demands and Other Conditions: • Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the successful completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and suitable for professional encounters by telephone, email and online chat., • Some nights and weekends., • Office environment. The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

Job Description Mazzoni Center is seeking a Patient Registrar to join our healthcare team. As the first point of contact for our patients, this role is critical to creating a welcoming and professional environment. The ideal candidate is a strong communicator, organized, and experienced in high-volume, fast-paced settings. You will handle a variety of responsibilities including front desk operations, appointment scheduling, and administrative tasks, while ensuring exceptional patient service. Key Responsibilities: Patient Check-In & Check-Out: * Use Electronic Medical Records (EMR) to check patients in and out * Verify and update insurance and demographic information * Collect and document co-pays and other transactions accurately * Complete referrals, prior authorizations, and schedule follow-up visits Call Center Duties: * Answer and triage incoming calls, addressing patient concerns and routing cases appropriately * Schedule appointments across multiple service types * Conduct follow-up calls with patients and outside providers * Document all communications in EMR promptly Administrative Duties: * Attend monthly staff meetings and quarterly development days * Adhere to all HIPAA, OSHA, and facility policies and procedures * Represent the agency professionally at all times * Participate in supervision and departmental meetings * Complete incident reports as needed Customer Service & Professional Conduct: * Uphold patient confidentiality and privacy standards * Maintain punctuality and consistent attendance * Work collaboratively with team members and leadership to resolve issues * Demonstrate respect, empathy, and professionalism in all interactions Qualifications: Education & Experience: * High School diploma or GED required * Minimum 2 years of customer service experience * Experience in a medical or hospital front desk setting preferred Skills: * Strong oral and written communication skills * Ability to multitask and manage a high-volume workflow * Organizational and administrative abilities * Proficiency in EMR systems is a plus Clearances Required: * Criminal Background Check * Child Abuse Clearance * FBI Clearance Vaccination: * All required vaccinations must be up to date Physical Requirements: * Mostly sedentary work with occasional walking, kneeling, crouching, and reaching * Frequent use of hands for typing and other tasks * Ability to lift or move up to 35 pounds occasionally * Must have adequate hearing and speaking abilities to communicate clearly

Job Description Polar Analytics: The All-in-One Data Platform for Consumer Brands 🐻️‍❄️ Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably. 🚀 Our mission? To help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 💎 🔥 4,000+ Brands and Growing We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. 💡 Cutting-edge tech, Built for Simplicity We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. 💰 Backed by World-Class Investors We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. 👥 A Team of eCommerce Experts Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Why this role? * Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets * Shape the future of e-commerce analytics: Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM * Become an e-commerce expert: Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development * Own your impact: In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory What's the Scope? * Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation * Strategic onboarding leadership: Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building * Revenue expansion: Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets * Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar * Retention and renewal strategy: Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention * Cross-functional collaboration: Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams * Voice of the customer: Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands * Process optimisation: Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base This job is made for you if you have: * Enterprise CS expertise: You have 3+ years of B2B SaaS Customer Success experience, specifically with enterprise accounts, ideally in companies that scaled from startup to growth stage * E-commerce/data fluency: You have experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling you to quickly understand technical concepts and speak our clients' language * Full lifecycle mastery: You've owned the complete customer journey from implementation through renewal, with proven success in expansion and upsell motions * Sales acumen: You have experience or a strong aptitude for revenue-generating activities, are comfortable with expansion conversations and quota-carrying responsibilities * A high-performance mindset: You thrive in fast-paced environments with sophisticated enterprise clients who have high expectations and complex requirements * Technical communication: You can translate complex technical concepts into business value and aren't intimidated by data, APIs, or technical integration discussions * Startup mentality: You're comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic team environment where innovation happens quickly * Ownership mindset: You take full accountability for your book of business and proactively solve problems rather than waiting for direction Our Hiring Process 📝 We believe in a structured, fair, and transparent hiring process. While the steps may vary by role, here’s what you can expect: 1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics., 2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role., 3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member., 4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below). We value your time and effort in the application process, and we aim to provide feedback as quickly as possible. Our Values 🌟 * 🤝 No Ego – We work as a team, valuing everyone’s input. * 🪞 Transparency – Honest feedback and open communication drive our growth. * 🚀 Growth Mindset – We constantly learn, improve, and push for excellence. * 💜 Care for Others – We lead with empathy and put our customers first. * 🔑 Act Like an Owner – We take responsibility and drive the business forward. * 🎯 Driven by Impact – We focus on delivering real value to our customers. Company Perks & Benefits: * 🌎 Choice-First Work Culture – We focus on impact. * 🏖 5 weeks of vacation * 💰 Competitive salary & equity * 💻 Latest MacBook * 🏡 Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in * 🩺 Private Health Insurance – Based on your location. * 😍 Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.

Job Description WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever. WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: • Answer incoming calls immediately and with a smile, • Manage incoming customer communications (email, text messages, phone calls), • Record call information accurately such, as referring vet information, • Ensure phone calls get transferred to a doctor quickly for anything medically related, • Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in, • Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks, • Offer them beverages or snacks, and find ways to deliver a unique and curated experience, • Listen to customers' needs with the intent to understand, • Take ownership of customer complaints, be empathetic, and work to resolve them quickly, • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service, • Invite customers to provide feedback by completing a survey, • Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency, • Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion, • Accompany customers to the exit and thank them for trusting us with their pet's care, • Engage in conversations with customers while they are waiting, • Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team, • Update or provide feedback to the nurses and doctors about customers needs, • Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs, • Educate customers on end-of-life details such as cremation options, • Call/text customers 24 hours after their visit to follow up on their pet's care, • Ensure customers are invited to stay with their pet, • Identify creative opportunities for customer participation in a valuable and safe way, • Celebrate and capture special moments, with permission from the customer, • Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: • 2+ years of experience in a customer service role, • Advanced proficiency in computer programs and practice management software, • Highly organized with strong attention to detail, • Ability to communicate with anyone and everyone, • Strong multitasking skills, • High emotional intelligence. You can 'read a room' and plan and act accordingly, • Adaptable and amenable in 'high stakes' environments, • A natural people pleaser, • Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ‌, • 401K w/ company match, • Health, Vision, and Dental Insurance, • Paid parental leave - 10 weeks of paid leave at 100% of regular salary, • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!, • Flexible work schedules for a true work-life balance, • Something new every day - you'll never be bored in emergency medicine, • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!, • Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

The position may also call upon the employee to help prepare foods, put away deliveries, and sweep and serve food if needed. This position reports directly to the Food Service Director. On a day-to-day basis, the driver will pick up and drop off all necessary food, supplies, bank deposits, and paper

Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.Banquet Captain Assistant Banquet Manager Banquet Manager.Set up banquet room as instructed by supervisor.Attend roll call meetings before events to learn function particul

Job DescriptionDescription: We have an immediate opening for an energetic, enthusiastic and highly motivated parts professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Faulkner of Philadelphia, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: • Valid driver's license and clean driving record · Invoice incoming parts on repair orders · Follow up on missing parts for accurate estimated delivery date · Receive parts, label, and distribute to technicians · Inspect delivered parts for damage and accuracy · Return and re-order parts as necessary · Process and receive credits for returned parts · Maintain a clean and organized parts department What we offer: • Competitive pay, • Full Time, • PTO and holidays, • 401(K) retirement plan with company matching, • On the job training, • The top insurance program in the industry including medical, dental, prescription and vision, • Advancement within the Ciocca Automotive Family We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requirements:

Job DescriptionBASIC FUNCTION Responsible for sales of a medical device the representative will call on a combination of physician office and hospitals, selling a new product in the Endoscopic Sinus Surgery market to ENT’s, and other applications/areas needed. ESSENTIAL DUTIES: • Responsible for direct sales calls, initiating and implementing clinical product evaluations and post-sale follow-up including in-servicing and contract management., • Develop and implement a territory sales & marketing plan that will assure meeting or exceeding sales quota; review results periodically and take corrective action as needed., • Create and implement appropriate sales strategies and tactics to meet changing conditions and specific marketing challenges in assigned territory., • Attend and participate in local and national professional shows/conventions as required; assist in equipment coordination, set-up and product demonstration., • Complete and submit required administrative paperwork in a timely manner., • Maintain vendor qualifications., • Provide in-service education, training and technical support to customers when necessary., • Other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:, • Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with medical staff., • Knowledge of clinical monitoring procedures and product evaluations/ sales process., • Demonstrated experience successfully getting products approved in accounts., • Demonstrated experience successfully leading evaluations., • Demonstrated ability to represent the company and product., • Well-developed interpersonal and presentation skills., • High energy and professionalism., • Availability to travel frequently (50% or more). TRAINING AND EXPERIENCE:, • Bachelor’s degree in marketing/Life Sciences/ Communication or related field., • 2+ years' experience as a Sales Specialist in acute care and ENT’s. lQlPJ3lQGe

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsiv

Job Description Job Purpose Summary: • Activity Coordination, • BHT Management, • Crisis/Behavioral Management, • BHT Shift Scheduling, • Monitoring and approving time off for BHTs, • Managing call outs and shift coverage, • Administer Urine analysis and breathalyzers as needed, • Organizing events for current clients, • Aiding in implementation of BHT/Clinical behavioral interventions, • Responding to immediate crisis needs with clients, • Attends Huddle meetings and provides day to day reports, • On-Call/After-Hours Phone coverage and availability, as needed Job Type: Full-time Required education: N/A Required experience: BHT Certification, 2-4 years' experience working in a mental health facility Proper Knowledge and Skills: • Proper English and grammar, usage and spelling, • Software application related to the field, • General offices principles and practices, • Basic computer knowledge including email etiquette, • Must be able to lift 20-50 lbs., • Occasional to frequent walking, sitting, standing, driving, • Communicable diseases, • Hot/cold temperatures Can obtain through Victory Bay after hiring if not obtained prior. • Current CPR Certification, • Narcan training

Job DescriptionBenefits: • Company parties, • Free uniforms, • Help or transport service, • Opportunity for advancement Must 18+ years old Immediate start if Hired Weekly Pay Daily,Weekly,and Monthly Bonuses Full Time M-SAT We welcome both English and Spanish applicants Reps $1,500- $3,000/week Mangers $3,500-4,500/week Resume Call 888-706-7075

OVERVIEW:\n Join us at Redeemer Health and choose your ideal clinical setting from our hospital, home care services, or senior care communities. Here, you're not just a nurse but a respected patient advocate and clinical expert. Our workforce spans southeastern Pennsylvania and New Jersey, offering a vibrant, inclusive environment that values your professional growth. Along with competitive benefits, we provide educational assistance, nursing scholarship opportunities, and a unique onboarding program that ensures your long-term success by immersing you in our mission and celebrated service orientation. Together, let's drive excellence in healthcare. \n\nSUMMARY OF JOB:\n * "$3,000 SIGN ON BONUS IN BUCKS COUNTY AREA" ~ GREAT COMPENSATION PACKAGE INCLUDING MILEAGE REIMBURSEMENT... ~ COMPETITIVE BENEFITS WITH UP TO $8000 TUITION REIMBURSEMENT... A Home Care Visiting RN provides safe, holistic care to a population with multiple co-morbidities and advanced chronic illnesses. The RN educates regarding self management and provides support to meet the needs of the patient, family, and community. CONNECTING TO MISSION: Redeemer Home Care and Hospice's ability to continue the rich heritage of the Sisters of the Holy Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers. \n\nRECRUITMENT REQUIREMENTS:\n Minimum of 1 year med-surg experience required; 1 year of home care experience preferred; BSN preferred; able to work weekend, holiday, and on-call hours; IV and venipuncture experience preferred; able to demonstrate professional competencies in a home care setting; able to efficiently utilize technology (cell phone, computer); able to travel in service area. LICENSE AND REGULATORY REQUIREMENTS: Current licensure in State of practice, Valid Driver's License, Current CPR Certification EOE \n\nEQUAL OPPORTUNITY:\n Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.

Company Name: Air Experts Overview: Pay: $80k - $200k+ annually based on performance* (average compensation range of top performers) Full-time, year-round work About Air Experts: Air Experts, part of the ARS family of brands, provides expert HVAC services. We serve customers in the state of New Jersey with reliable, professional service. For over 30 years, we’ve delivered top-tier comfort solutions, supported by ARS’s national strength and a commitment to local care. What We Offer: • Warm leads — no cold-calling, no canvassing, • Uncapped commission structure, • Weekly settlements (draw or commission after training), • Take-home vehicle, gas card, phone, and laptop provided, • Insurance available after 31 days, • Low-cost medical (as low as $5/week), • Dental, vision, HSA/FSA, • 401(k) with company match, • 15 days PTO + 8 paid holidays, • Company-paid life insurance, • Prior residential in-home sales experience, • One-call-close experience strongly preferred, • HVAC knowledge preferred (required in some locations), • Valid driver’s license with clean driving record, • Ability to enter attics, crawlspaces, and work evenings/weekends as needed, • Excellent communication and customer engagement skills Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Company Name: Air Experts Overview: Pay: $80k - $200k+ annually based on performance* (average compensation range of top performers) Full-time, year-round work About Air Experts: Air Experts, part of the ARS family of brands, provides expert HVAC services. We serve customers in the state of New Jersey with reliable, professional service. For over 30 years, we’ve delivered top-tier comfort solutions, supported by ARS’s national strength and a commitment to local care. What We Offer: • Warm leads — no cold-calling, no canvassing, • Uncapped commission structure, • Weekly settlements (draw or commission after training), • Take-home vehicle, gas card, phone, and laptop provided, • Insurance available after 31 days, • Low-cost medical (as low as $5/week), • Dental, vision, HSA/FSA, • 401(k) with company match, • 15 days PTO + 8 paid holidays, • Company-paid life insurance, • Prior residential in-home sales experience, • One-call-close experience strongly preferred, • HVAC knowledge preferred (required in some locations), • Valid driver’s license with clean driving record, • Ability to enter attics, crawlspaces, and work evenings/weekends as needed, • Excellent communication and customer engagement skills Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

Company Name: Air Experts Overview: Pay: $32 -40.00 per hour; plus incentives! Earning potential over $100K/year based on performance Schedule: TBD Full-time, year-round work About Air Experts: Air Experts, part of the ARS family of brands, provides expert HVAC services. We serve customers in the state of New Jersey with reliable, professional service. For over 30 years, we’ve delivered top-tier comfort solutions, supported by ARS’s national strength and a commitment to local care. What We Offer: * Insurance available after 31 days * Low-cost medical (as low as $5/week) * Dental, vision, HSA/FSA * 401(k) with company match * 15 days PTO + 8 paid holidays * Company-paid life insurance * Take-home vehicle + gas card * Uniforms + cleaning service * Weekly direct deposit * Ongoing training and career advancement Responsibilities: Disassemble and remove outdated HVAC systems, then install, start up, and troubleshoot new residential HVAC systems. Lead each install with the support of an assigned helper and operate with professionalism, precision, and efficiency. Qualifications: What You Need: * At least 3 years of residential HVAC installation experience * Comfortable leading installs with a helper assigned * Working knowledge of local inspection codes * EPA certification (or willingness to obtain) * Ability to lift heavy equipment and access attics/crawlspaces * Strong communication and customer service skills * Valid driver’s license with good driving record If you have the experience we seek, APPLY NOW or CALL to schedule your interview 732-939-7469 Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

We are looking for nightlife security (which we call greeters) to provide hospitality and ensure safety at Cuba Libre. Responsibilities of Nightclub Security:. Experience in security and/or customer service preferred.

Job Description BAYADA Home Health Care is dedicated to keeping people safe at home with comfort, independence, and dignity. Since 1975, caring for people at home has been our passion and gives meaning to the work we do each day. Values-based and mission driven, BAYADA is on its way to realizing its vision of helping millions of people worldwide experience a better quality of life at home. POSITION SUMMARY: Responsible for providing BAYADA Home Health Care's employees with PC hardware, operating systems, infrastructure and applications technical support. A self-starter who has the appropriate technical and customer service skills to provide first class hardware and systems support. MINIMUM QUALIFICATIONS: • Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability., • Four (4) year college degree., • Minimum two (2) years Help Desk support experience., • IT industry certifications a plus., • Ability to troubleshoot issues to resolution via the telephone and quickly learn new technologies., • Strong knowledge of Microsoft Windows, Domain Environments, Group Policies, Exchange, Office Suite and networking protocols., • Experience configuring and troubleshooting PC hardware and applications., • Experience in and the ability to support the following network protocols, operating systems, hardware and software: TCP/IP, DNS, DHCP, VPN, desktops and laptop hardware, LaserJet, Desk Jet and Multifunction printers, Print Servers, VPN routers, DSL and cable modems, patch panel, switches, etc., Windows Operating System, Word, Excel, Outlook, Outlook Web Access (OWA), PowerPoint, Access, Publisher, Adobe Reader, Internet Explorer, Anti-Virus software, Citrix and Accuterm., • Ability to provide remote assistance utilizing remote desktop support tools., • Excellent analytical and problem-solving skills., • Excellent organizational, written, and oral communication skills., • Committed to providing excellent customer service in a fast paced, multi-tasking environment., • Demonstrated record of strong interpersonal skills., • Competence in basic PC skills required to perform job functions., • Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way., • Provide Hardware, Systems and Network Support to all BAYADA offices and employees., • Respond to Technical Support calls concerning a wide variety of technical issues. Troubleshooting of issues to resolution for the following:, • Desktop and Laptop PCs, • Microsoft Operating Systems and images, • Windows Active Directory and Heroes domain environment, • Software installation and troubleshooting, • Routers, Switches, and Modems, • Virus protection and system security, • Documentation of calls in the Information Technologies call tracking database. Including detailed description of all communications with users, including all follow-up and documented resolutions., • Assist with the deployment of desktop hardware and software in the BAYADA's infrastructure (e.g., domain integration, proper virus protection, appropriate software installed, proper data backup, Citrix clients, System Management agents, Anti-Virus Software, etc.)., • Works closely with other members of the Desktop team to solve complex problems and escalate to senior team members or management when appropriate., • Achieve and maintain Hardware Manufacturer's warranty support certification in order to provide break fix support for our BAYADA hardware. Escalate to Vendor's warranty parts dispatch when required., • Assist with the configuration and installation of printers, scanner, and multi-function copiers., • Working knowledge of the BAYADA BayBox file and print servers and Windows Domain servers. Ability to work with our customers to complete hardware installations and Windows Domain migration., • Ability to troubleshoot, analyze and document TCP/IP network troubleshooting issues. Provide support to our offices in order to resolve networking issue and/or escalate appropriately., • Research and duplicate difficult configuration, compatibility, or product defect issues and escalate when appropriate., • Working knowledge of the BAYADA System Management appliance. Ability to deploy and troubleshoot software managed installations and scripts to the existing BAYADA computer inventory., • Working knowledge of the BAYADA's Anti-Virus enterprise software protection suite. Assist troubleshooting virus detections and remediation strategies., • Utilize the BAYADA Remote support appliance to remotely access to our PCs and Laptops., • Assist managing the BAYADA hardware and software inventory and licensing. Alert the Desktop and Office Support Services teams of any discrepancies., • Provide support to onsite technicians/contractors when required., • Support BEARS at home access for BAYADA staff working remotely., • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff., • Base Pay: $23.48 – $28.84 / hour depending on qualifications, • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Job Description Level 1 Help Desk Admin - End User Support Job Location: Hybrid WFH & Customer Sites- Philadelphia, PA Full time position Experience- 5+ years Salary: 50-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • Ability to manage ticket queue, • First line of support to clients regarding software, hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment., • Be legal US citizen or have a USA work permit, • Reliable transportation, • Ability to work from home and/or customer site