JOB TODAY logo

Case processing jobs in New York, New YorkCreate job alerts

Are you a business? Hire case processing candidates in New York, NY

  • Case Manager
    Case Manager
    4 days ago
    $23.55–$25 hourly
    Full-time
    Brooklyn, New York

    SCOPE OF ROLE: The Case Manager provides and coordinates client services. II. ESSENTIAL DUTIES & RESPONSIBILITIES: • Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same • Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing • Prepare housing applications and assist clients with the housing application/interview process., • Monitor and assess client progression/regression in behavior and/or appearance, • Facilitate group and individual counseling, workshops, psych education, and recreational activities, • Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall, ADL skills • Provide comprehensive case management services to an assigned caseload, • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload, • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate • Ensure that clients attend meals and maintain appropriate nutritional intake, • Provide crisis intervention and address all emergency situations as appropriate, • Assist in building evacuation during fire drills and building emergencies, • Monitor client medication compliance and collaborate with nursing staff monitor compliance, • Refer clients to appropriate community resources as needed, • Maintain CPR/First Aid Certification, • Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards • Facilitate discharge/transfer process and documentation of same JOB DESCRIPTION • Attend staff meetings, case conferences, group supervision, training, and escort clients on housing interviews as needed • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes • A work schedule that includes some weekend and evening hours is required, • Other duties as assigned III. REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE • Bachelor’s Degree is Human Services field preferred, HS diploma or GED required, • Three years’ experience with homeless population, • Ability to work with a culturally diverse population PREFERRED QUALIFICATIONS & SKILLS • Familiarity of NYC public school system preferred, • Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred

    Immediate start!
    Easy apply
  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    24 days ago
    $20–$35 hourly
    Full-time
    Manhattan, New York

    The Customer Service Representative is a full-time, remote role focused on delivering timely, accurate, and friendly support to travelers using SkylineBooking. In this position, you will handle inbound inquiries via email, chat, and phone, assist customers with booking flights and travel packages, and resolve issues related to payments, confirmations, and itinerary changes. You will provide guidance on destination information, platform features, and policies, while documenting interactions and updating customer records in internal systems. The role also involves monitoring common issues, escalating complex cases to specialized teams, and contributing feedback to improve tools, processes, and the overall customer experience. Qualifications * Strong customer-tacing skills, including Customer Service, Customer Support, Customer Satisfaction, and Customer Experience. * Ability to work effectively in a Customer Service Representative capacity, handling multiple inquiries and channels in a remote environment. * Clear written and verbal communication skills, with fluent proficiency in English; additional languages are a plus. * Comfort using online booking platforms, CRM systems, and standard office software. * Problem-solving mindset with attention to detail, empathy, and patience under pressure. * Ability to work full-time on a set schedule that may include evenings, weekends, and holidays. * Prior experience in travel, hospitality, or online customer support is not needed. * High school diploma or equivalent required; post-secondary education in a related field is an advantage.

    Immediate start!
    No experience
    Easy apply
1