Assistant General Manager
18 days ago
Miami
Job Description POSITION SUMMARY: The Assistant General Manager is responsible for assisting the GM to ensure day to day operations run smoothly. They will provide 100% support and commitment to the Restaurant in regard to data-driven strategies, policies, procedures, guests, staff, and purveyors. The Assistant General Manager will assist in the training of staff members. PRIMARY JOB DUTIES: • Satisfactory knowledge of all functions and duties of restaurant employees and related departments as necessary, • Supervise daily shift operations, open and close restaurant shifts and ensures completion of assigned shift checklist and other duties, • Ensures compliance and understanding of all restaurant policies, standards, and procedures, • Meet and greet guests and set an exemplary example of guest service, • Assist team members on the floor with guests during meal periods and high-demand times, • Program daily menu specials and changes in the point of sale system, • Propose and assist with developing promotions and new initiatives, not limited to beverage, marketing, food, sales incentives, cultural activities, etc., • Complete knowledge of all food and beverage items, their ingredients, and allergies, • Responsible for the selection, training, and development of department personnel, • Assist in the selection, hiring, managing, retaining, and training staff (in conjunction with HR), • Assist in the control of all elements that determine profit and loss, • Oversee and delegate appropriately the work and workload of subordinates, • Assist in the maintenance of all records of payroll and attendance by checking the hours on a daily basis on Toast, • Assist in controlling major direct and indirect operating expenses and purchases, • Follow margins, budget, and manage the business against projections, • Monitors food handler in compliance with local laws, • Participate, support and make recommendations for ongoing restaurant programs with continuous, • improvement in networking, • Maintain a weekly training calendar, • Assist with the handling and service of all bookings of restaurant parties, events, catering, functions, off-site events, etc., • Assist and follow through for all guest conflicts and resolutions, • Assist with the handling and service of all bookings of restaurant parties, events, catering, functions, off-site events, etc., • Ensure employees follow daily and weekly cleaning schedules and keep their work areas sanitary, • Ensure all employees have proper supplies, equipment and uniforms, • Participate as needed in the investigation of employees and guest accidents, • Understand and comply with loss prevention policies and procedures, • Conduct the employee performance appraisal process, giving feedback, constructive criticism, and define paths to meet expectations, • Coach, counsel, and discipline employees in an effective growth inspiring manner with regards to expected performance, • Participate in department meetings and continually communicate a clear and consistent message regarding the company goals to produce desired results, • Host weekly on-site manager meeting during appropriate times, and discuss restaurant operations, review historical data and forecast, • Effectively schedule for business demands by tracking employee time and attendance. Manage payroll administration, • Constantly increase knowledge of food, beverages, and other products and services of all staff, • Minimum one to two years of management experience, preferably in high volume hotels or restaurants; Bachelor's Degree preferred, • Exceptional guest service and employee relation skills, • Bilingual preferred. English fluency required, • Understanding of Food & Beverage, Restaurant, Bar/Lounge department procedures, • Knowledge of basic sanitation requirements and food handling safety standards, • Effective decision-making and problem-solving skills, • Great communication and leadership skills, • Competency of useful computer programs (MS Office, restaurant management software, payroll software, POS), • Flexible and long hours required; required to work varying schedules to reflect the business needs of the restaurant, • Availability to work holidays, nights, and weekends