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Executive Assistant to the CEO / Administrative Manager, Philadelphia, PA (Hybrid), $65,000–$75,000 Join a well-established, mission-driven nonprofit organization known for supporting individuals through community-based behavioral health, developmental disability, and human services programs. This leadership-level Executive Assistant role offers the opportunity to work closely with an accessible CEO and collaborative executive team while overseeing the broader executive support function. Executive Assistant to the CEO / Administrative Manager – Responsibilities • Provide high-level executive support to the CEO and serve as a trusted administrative partner to the COO; proactively anticipate needs and manage competing priorities., • Oversee and coordinate the Executive Assistant team supporting 12 executives, ensuring seamless administrative coverage and consistent support quality across the organization., • Manage complex organizational projects and multi-stakeholder initiatives, including timeline management, deliverable tracking, and cross-functional coordination., • Coordinate all Board of Directors activities, including scheduling, communications, logistics, and preparation/distribution of accurate meeting minutes., • Review, proofread, update, and standardize organizational policies while maintaining the agency intranet and policy repository through SharePoint., • Manage executive calendars and scheduling logistics while proactively resolving conflicts and coordinating hybrid schedules across the leadership team., • Draft, edit, and distribute professional internal and external communications with exceptional accuracy and attention to detail., • Assist with presentations, reports, policy development, office procedures, and special projects from conception through completion. Executive Assistant to the CEO / Administrative Manager – Requirements • Associate’s degree in Secretarial/Administrative Science, English, or related field with 5+ years of relevant experience, including executive-level support experience required; bachelor’s degree preferred., • Formal Board of Directors support experience required, including meeting coordination, communications, and preparation of board minutes., • Strong Excel proficiency, including formulas, data entry, and multi-tab spreadsheet management., • Experience using SharePoint and Microsoft Office Suite required., • Exceptional written communication, proofreading, grammar, and document standardization skills., • Demonstrated ability to work independently and proactively in a high-autonomy environment., • Strong organizational and project management skills with experience coordinating complex, multi-part initiatives., • Professional maturity, diplomacy, adaptability, and the ability to remain composed in high-pressure or emotionally sensitive situations., • Prior nonprofit, healthcare, or human services industry experience is a plus. Schedule: Hybrid schedule with a minimum of 3 onsite days per week; flexibility based on executive availability and team coordination. Perks: Join a stable, community-focused organization with collaborative leadership, meaningful mission-driven work, long-term growth potential, and the opportunity to play a highly visible role supporting executive leadership and organizational operations.

Job Description Horizon House, Inc. is a nationally recognized service provider for adults with developmental disabilities, behavioral health issues, and those struggling with substance abuse. With over 100 locations throughout Southeastern Pennsylvania and Delaware, Horizon House offers programs to a diverse population that focus on individual strength and choice. This position provides a wide array of administrative support and coordinates the general office functions for the CEO, Board of Directors, and Executive Staff. The ideal candidate will enjoy working within a nonprofit environment, interacting with all level of staff and persons served, and is committed to Horizon House’s mission. Duties and Responsibilities: · Ensure the provision of required administrative support and communications functions, including a high volume of typing, filing, scheduling, maintenance of meeting and committee minutes, inter- and intra-Agency communications, and all related office procedures. · Maintain and coordinate the CEO's appointment calendar; apprise the CEO of possible problematic issues. Coordinate all Board of Directors-related administrative activities. · Coordinates, reviews, prioritizes, directs, and distributes a wide variety of complex and confidential requests, contracts, and legal correspondence on behalf of the CEO. · Oversee and follow-up on administrative matters, as directed; inform the CEO of related issues and their impact Agency-wide. · Support the Agency’s policy development process. Establish new office procedures and systems, as needed. · Assist CEO and Executive Staff with special projects, presentations, and reports. Work independently on projects from conception to completion. · Provide supervision and direction to the Executive Assistant team to ensure seamless support to the executive staff. Qualifications: · Associate’s degree in Secretarial/Administrative Science, English, or a related field, and five years of related office experience, with at least two years in an executive secretarial capacity. Bachelor’s degree with prior supervisory experience preferred. · Excellent communication skills, including interpersonal communication, diplomacy, writing, editing, and grammar, including the ability to draft correspondence and other communications quickly with minimal direction. · Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly, and with excellent attention to detail. · Demonstrated ability to coordinate and facilitate the completion of large administrative projects promptly, including meeting strict deadlines. · Very good typing skills and the ability to type at least 55 wpm. · Proficiency with Microsoft Excel, Word, and PowerPoint, and a working knowledge of office machinery and computers. · Familiarity with working with organizational budgets preferred. · This position requires sitting for long periods of time, light lifting and/or carrying (not to exceed 25 lbs.), and frequent talking and listening. Horizon House offers competitive compensations and a comprehensive benefit package including: medical & dental, (9) nine paid holidays, paid time off, tuition reimbursement, retirement savings plan, voluntary tax sheltered annuity, transit benefit program, opportunities for advancement and more. You must apply on our website to be considered an applicant, please use this URL: https://hhinc.rec.pro.ukg.net/HOR1016HZHI/JobBoard/f30a6c78-d2b4-476d-835e-cdde962ca395/?q=&o=postedDateDesc&w=&wc=&we=&wpst= Horizon House is an Equal Opportunity Employer

Executive Assistant to the CEO / Administrative Manager, Philadelphia, PA (Hybrid), $65,000$75,000 Join a well-established, mission-driven nonprofit organization known for supporting individuals through community-based behavioral health, developmental disability, and human services programs. This leadership-level Executive Assistant role offers the opportunity to work closely with an accessible CEO and collaborative executive team while overseeing the broader executive support function. Executive Assistant to the CEO / Administrative Manager Responsibilities Provide high-level executive support to the CEO and serve as a trusted administrative partner to the COO; proactively anticipate needs and manage competing priorities. Oversee and coordinate the Executive Assistant team supporting 12 executives, ensuring seamless administrative coverage and consistent support quality across the organization. Manage complex organizational projects and multi-stakeholder initiatives, including timeline management, deliverable tracking, and cross-functional coordination. Coordinate all Board of Directors activities, including scheduling, communications, logistics, and preparation/distribution of accurate meeting minutes. Review, proofread, update, and standardize organizational policies while maintaining the agency intranet and policy repository through SharePoint. Manage executive calendars and scheduling logistics while proactively resolving conflicts and coordinating hybrid schedules across the leadership team. Draft, edit, and distribute professional internal and external communications with exceptional accuracy and attention to detail. Assist with presentations, reports, policy development, office procedures, and special projects from conception through completion. Executive Assistant to the CEO / Administrative Manager Requirements Associates degree in Secretarial/Administrative Science, English, or related field with 5+ years of relevant experience, including executive-level support experience required; bachelors degree preferred. Formal Board of Directors support experience required, including meeting coordination, communications, and preparation of board minutes. Strong Excel proficiency, including formulas, data entry, and multi-tab spreadsheet management. Experience using SharePoint and Microsoft Office Suite required. Exceptional written communication, proofreading, grammar, and document standardization skills. Demonstrated ability to work independently and proactively in a high-autonomy environment. Strong organizational and project management skills with experience coordinating complex, multi-part initiatives. Professional maturity, diplomacy, adaptability, and the ability to remain composed in high-pressure or emotionally sensitive situations. Prior nonprofit, healthcare, or human services industry experience is a plus. Schedule: Hybridschedule with a minimum of 3 onsite days per week; flexibility based on executive availability and team coordination. Perks: Join a stable, community-focused organization with collaborative leadership, meaningful mission-driven work, long-term growth potential, and the opportunity to play a highly visible role supporting executive leadership and organizational operations.

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs., • Benefits - We care about your well-being. Agency Description The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding. CEO’s Guiding Principles • We believe city government has the responsibility to provide opportunities to and promote the well-being of all citizens while representing their best interests., • We believe the people of Philadelphia deserve the opportunity to live happy, healthy, and full lives., • We believe people can offer meaningful insights into both their personal experiences and how the systems around them function., • We believe poverty is a systemic issue and city government can lead in dismantling the barriers that often prevent opportunities. CEO’s Values • Dignity: How we treat the community we serve is reflective of how we treat each other., • Inclusivity: People at all levels of CEO are invited to participate in every way., • Persistence: When we get discouraged, we find ways to lift each other up and push forward., • Accountability: We are transparent and honest about our plans, our actions, and our results., • Honesty: We create a safe space without judgment to have healthy and honest dialogue about systems, people and misconceptions. Job Description Position Summary The Benefits Access Specialist-- Community Schools (BAS - CS) plays an essential role in enhancing the services provided by the Office of Community Empowerment and Opportunity (CEO) through its BenePhilly Program for both service providers and low-income families. BAS-CS provides direct services to individuals and families that are enrolled in the School District of Philadelphia's Community Schools through system navigation, application assistance and referrals for public benefits like SNAP, medical assistance, utility assistance and more. The BAS acts as a subject matter expert (SME) on entitlements and benefits programs for Philadelphia residents and establishes, maintains, and shares current information with community partners and clients. BAS develops resources, promotes collaboration and builds partnerships with key stakeholders to assist in outreach recruitment and coordination. In a linchpin position, the BAS-CS works with the BenePhilly and Community Partners to achieve community and family goals. The position is grant funded until June 30, 2026, with the potential to renew annually by the funder. CEO will give the employee notice of position continuation before contract expires. Essential Functions • Provide superior services that demonstrate the responsiveness of the office to community needs, providing enhanced visibility, and positive impact., • Document services provided and track clients’ progress to maximize impact and create an auditable paper trail to demonstrate the quality and impact of services., • Engage in direct family outreach for Community Schools clients to schedule benefits screening. Work at various school district campuses and partnered site locations to reach clients., • Interview clients to establish their needs and to determine their eligibility for benefits and entitlement programs. Answer consumer questions about entitlement programs, eligibility, and application procedures. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' rights., • Assist clients in preparing applications and forms for public benefits and when appropriate refer applicants to other agencies for access to resources. Document and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status., • Follow-up with clients to obtain needed documentation to complete their application and provide support to address obstacles to successful benefits enrollment., • Collect information from clients to identify and report on the outcomes of the services rendered., • Work with supervisor to assess challenges in providing benefits services and successful enrollment for clients, suggest solutions, and implement those changes as directed by supervisor., • Participate in community-based activities and events promoting CEO and City initiatives; and disseminating community-based organizations (CBO) or partners resources supported by CEO., • Identify potential initiatives conducive to the mission of CEO and Benefits Access Unit and mobile services., • Ensure that client files are in compliance with funder guidelines and regulations., • Conduct initial intake to verify consumer eligibility for entitlement programs using benefits software. Collect accurate knowledge of when and where services begin and their end date., • Keep records of assigned cases in agency’s data collection system. Use data collection software to assess client needs, document services rendered, develop a client’s customized services plan, and track progress towards mutually agreed upon goals, i.e., enrollment into entitlement program(s)., • Provide case notes that fully document services rendered., • Locate and correct data entry errors or report them to supervisors., • Complete monthly Characteristic, Services and Limited English Proficiency reports as outlined by funder and City of Philadelphia respective requirements., • Work with supervisor to implement assigned human service programs when needed, e.g., Family Savings Account, Municipal ID, etc., • Participate in on-going professional development trainings—both voluntarily and mandatory, such as in-services, staff meetings, conferences, etc., • Provide translation services for all Limited English Proficient (LEP) residents utilizing language access lines., • Stay abreast and inform Philadelphia residents of policy changes and implications as they relate to vulnerable populations. Competencies, Knowledge, Skills and Abilities • Candidate must have at least 3-5 years working in social services or related field., • Must have some understanding of public benefits and role of government in administering benefits programs., • Knowledge of Microsoft Office and ancillary software. Qualifications • Must have valid PA driver’s license., • Creative, motivated, and the ability to meet deadlines., • The ability to work alone and in a team setting; excellent customer service skills., • Excellent oral and written communication, critical thinking and problem skills, comfort using technology, • Comfort working in diverse environments and with diverse clients (including families, ex-offenders, individuals with behavioral/mental health and or substance abuse issues, people experiencing homelessness, etc.)., • The ability to maintain confidentiality., • The ability to occasionally work nights and weekends., • Candidate must have high school diploma or equivalent., • Bi-lingual is preferred but not required. Other Specialties, Certifications, Physical Requirements, and Work Conditions • Regular, predictable attendance is required., • This position operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines., • Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties., • Successful candidate must be a city of Philadelphia resident within six months of hire., • Routine travel with in the City of Philadelphia to meet clients in community settings. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary: $55,000 - $60,000 Discover the Perks of Being a City of Philadelphia Employee: • Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more., • Parental Benefits: The City offers its employees 8 weeks of paid parental leave., • We offer Comprehensive health coverage for employees and their eligible dependents., • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

Job DescriptionDescription: Location: Philadelphia, PA Reports To: President/CEO FLSA Status: Exempt Starting Salary: $120,000 Supervises: Property Managers, Assistant Property Managers, Maintenance Supervisors, and Maintenance Staff COMPANY BACKGROUND Asociación Puertorriqueños en Marcha (APM) is a comprehensive health, human services, and community development nonprofit that has served Northeast Philadelphia and the surrounding counties since 1970. For more than five decades, APM has been a cornerstone institution in strengthening families, advancing economic opportunity, and revitalizing historically disinvested neighborhoods. APM’s Community and Economic Development (CED) work is anchored in the long-term revitalization of the Fairhill and eastern North Philadelphia corridor. Through strategic real estate development, public-private partnerships, and mission-driven investment, APM has developed more than 500 units of high-quality affordable housing and a vibrant commercial plaza that includes a 44,000-square-foot full-service supermarket, a community credit union, and essential retail services that bring jobs, fresh food, and economic activity back into the neighborhood. APM’s Property Management Department oversees the full life cycle of these assets—from lease-up and resident services to facilities maintenance, regulatory compliance, and financial reporting. The portfolio is governed by multiple funding and compliance frameworks, including Low-Income Housing Tax Credits (LIHTC), HUD programs, and internal APM reporting to senior leadership and the Board of Directors, ensuring both fiscal integrity and mission alignment. POSITION SUMMARY The Director of Property Management provides strategic leadership and operational oversight for APM’s affordable housing portfolio, ensuring high-quality property operations that support APM’s mission of helping individuals and families achieve their greatest potential. This role will oversee a portfolio of 500+ affordable housing units, ensures full LIHTC and regulatory compliance, and leads property management and maintenance teams to deliver safe, well-maintained, and financially sound housing. The Director plays a critical leadership role in aligning property management operations with APM’s holistic service model, values, and long-term organizational goals. The Director also works closely with Finance and the Community Development Department when developing LIHTC projects and other community/mission based real estate projects. Essential Duties and Responsibilities: Leadership & Team Management • Provide leadership, supervision, and support to Property Managers and Maintenance Supervisors across multiple APM properties., • Build and maintain a high-performing, mission-driven property management team., • Establish clear expectations, conduct performance evaluations, and support staff development and accountability., • Promote collaboration between property management, maintenance, and APM program staff. Affordable Housing Compliance • Ensure full compliance with LIHTC, HUD, PHFA, PHA, and other regulatory and funding requirements., • Oversee certifications, recertifications, audits, inspections, and compliance reporting., • Serve as the primary internal expert on affordable housing compliance and regulatory risk management., • Develop, implement, and monitor policies and procedures to maintain compliance across the portfolio. Operational & Financial Oversight • Oversee property operations to ensure strong occupancy, timely rent collections, and effective expense control., • Collaborate with finance and asset management teams on operating budgets, financial reporting, and variance analysis., • Support long-term asset management strategies, including capital planning and preservation of APM’s housing assets., • Monitor performance metrics and implement corrective actions as needed. Maintenance & Facilities Management • Provide oversight of maintenance operations to ensure properties meet safety, habitability, and inspection standards., • Ensure preventative maintenance programs and unit turnover timelines are met., • Oversee capital improvements and major repairs in coordination with senior leadership. Strategic Planning & Reporting • Prepare operational, compliance, and performance reports for APM leadership., • Participate in organizational planning, policy development, and cross-department initiatives., • Identify opportunities to improve systems, processes, and resident outcomes. BENEFITS • Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan, • Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance), • Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance), • WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance), • Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity, • Basic Life Insurance (100% Employer Funded), • Short-term and Long-term Disability Insurances, • 403B Retirement Plan through Mutual of America, • Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group, • AllOne Health Employee Assistance Program at No Cost, • Employee Referral Program (You Can Earn Up to $600), • 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies, • 12 Days of Paid HolidaysRequirements: Required • Bachelor’s degree in Property Management, Business Administration, Public Administration, or related field (or equivalent experience)., • 10+ years of progressive experience in affordable housing property management, including LIHTC compliance., • Demonstrated experience managing 500+ residential units., • Proven ability to supervise property managers and maintenance staff., • Strong working knowledge of fair housing laws and affordable housing regulations., • Excellent leadership, communication, and organizational skills. Preferred • LIHTC, COS, or other housing-related certifications., • Experience working in a nonprofit or mission-driven organization., • Familiarity with property management and compliance software systems., • Bilingual in Spanish and English.Company DescriptionAsociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

Job Description:\n\nReporting to the Chief Executive Officer (CEO), the Director of Residential Programs is an executive leadership role responsible for the strategic, operational, and programmatic direction of three distinct residential programs serving youth and young adults. All programs are grounded in a trauma-informed approach. Two are state licensed group foster care homes (Generations I and Crossroads), with Specialized Settings designation* and one is a prevention program that does not require a state license (Generations II). All are primarily funded through public monies (the State and City Department of Human Services), requiring rigorous regulatory compliance, qualitative and quantitative performance benchmarking, and regular reporting. Additionally, there are internal quality requirements and expectations for high quality service and good outcomes for our residents. This is not solely a program management role. It is an executive leadership position requiring strategic thinking, operational discipline, data and financial fluency, regulatory accountability, and the ability to shape and sustain a high-performing, accountable program culture. The Director is a member of Northern's Executive Leadership Team and is expected to contribute to organization-wide strategy, cross-department collaboration, and the ongoing development of Northern's culture, values, and goals — in addition to leading the Residential Programs with rigor, visibility, and genuine ownership of outcomes. The Director supervises the Outcomes Specialists for Generations I and Crossroads, the Case Coordinator for Generations II, and the Residential Support Aide Supervisor, and is responsible for the full supervision structure across all three programs and all shifts (hourly Support Aides provide support for all three programs). Northern's Residential Programs Northern's three residential programs provide high-quality care, effective supportive services, and the safety, permanency, and well-being of children and youth in each of the unique populations we serve. As with all Northern programs, these children and youth are partners in identifying needs, providing support and programming, and setting specific goals and outcomes for themselves and their families. Our programs and services are accessible to all children, youth, and families, with services tailored to meet every need — familial, vocational, behavioral, emotional, physical, cultural, linguistic, educational, sexual identity-based, or intersectional. Generations I This program supports pregnant and parenting young women. Generations I serves adolescents ages 13–21 who are under the care of DHS, either directly or through a Community Umbrella Agency (CUA), and possibly involved in the Juvenile Justice and court systems. Generations II Generations II provides transitional housing for young mothers with up to two young children ages 18-21 who have aged out of the foster care system and are seeking permanent housing upon leaving Northern. Crossroads@Northern Crossroads@Northern serves young people ages 18–21 who are transitioning back into the foster care system. because they did not seek a court-ordered board extension, which would allow them to remain in the system until age 21. With support from this program, these young people are in the process of petitioning the courts to secure a board extension. KEY RESPONSIBILITIES Executive & Strategic Leadership The Director functions as a senior leader of Northern Children's Services — not only as head of the Residential Programs — and is expected to:Serve as an active, engaged member of Northern's Executive Leadership Team, contributing to organization-wide strategy and decision-making.Collaborate meaningfully across all Northern programs and departments, including Behavioral Health, Child Welfare, Quality Assurance, Development/fundraising, Finance, Human Resources, and Youth Safety & Prevention.Represent Northern externally with funders, regulatory bodies, community partners, city and state DHS, CUAs, the Philadelphia School District, the courts, and other key stakeholders.Demonstrate strong stewardship of resources and sound, well-reasoned decision-making.Fundamentally and authentically share Northern's core values and lead the Residential Programs accordingly.Model the professional conduct, collaborative spirit, and accountability standards expected of all Northern staff. Operational Discipline & Program Oversight Time invested in the programs must translate into verifiable results. Leadership presence, follow-through, and accountability for daily operations are non-negotiable.Ensures that all operational basics are consistently maintained across all shifts and all programs: room readiness, facility condition, physical plant monitoring, shift coverage, rounds, inventories, and logs.Ensures full shift coverage at all times, with documented strategies for managing call-outs and turnover. Shift reports must be completed on every shift without exception.Conducts and documents regular rounds across all residential programs, verifying that required monitoring, safety checks, and compliance tasks are completed.Ensures that the physical environment — including all shared spaces, kitchens, resident rooms, and common areas — is maintained to health, safety, and program standards at all times.Ensures that all necessary policies, processes, and procedures are in place, consistently implemented, and regularly reviewed.Maintains a visible, accountable presence across all programs; does not rely solely on self-reporting by direct reports as evidence of compliance or completion.Understands the need to operate programs as business units undergirded by solid budgeting, spending, compliance, and measurable results. Resident Safety & Compliance — Non-Negotiables Because the Residential Programs serve vulnerable youth, leadership accountability is directly tied to resident safety. The following are non-negotiable expectations:Medication administration and documentation must be accurate, complete, and timely. Client signatures for medication refusals must be obtained and documented on every shift without exception.Safe sleep protocols must be enforced consistently on every shift across all programs, with documented verification.Shift coverage must be maintained at all times; unattended shifts and any falsification or omission of documentation must be addressed immediately through supervision and corrective action.All required safety checks and monitoring activities must be documented and reviewable.No personal email accounts may be used for confidential or HIPAA-related work communications. Regulatory Compliance & Incident Reporting Regulatory compliance is a core leadership responsibility, not a delegable administrative task. Missed deadlines and unfiled reports carry consequences for the organization and the people it serves.Ensures full compliance with all applicable city and state regulations, licensing requirements, and Specialized Settings certification standards at all times.Ensures all internal Incident Reports are completed accurately and submitted within required timeframes.Ensures all external and state-mandated reports — including HCSIS (Health Care Services Information System) — are submitted on time and in full, without exception.Takes personal accountability for knowing reporting deadlines and ensuring they are met. If access or system barriers arise, immediately escalates in writing to IT and the CEO so that no deadline is missed.Proactively monitors compliance calendars and does not wait for audit findings to identify gaps.Provides effective oversight for all city and state program audits, including the timely and thorough implementation of any Plans of Correction (POC). Documentation, Systems & Data Northern is a data-informed organization. The Director must embrace, model, and promote that value — using data not as a reporting burden, but as a genuine tool for program improvement and resident outcomes.Ensures full, reliable, and consistent use of Apricot and all other required program management and outcomes tools; maintains staff accountability for required entries and documentation deadlines.Ensures that all resident documentation is complete, current, and compliant: weekly progress notes, IEPs, Ansel Casey Life/Parenting Skills assessments, child development records, trafficking documentation, and all other required records.Reviews benchmark data regularly and submits benchmark reports on schedule. Uses compliance, quality, and outcomes data to identify gaps, drive mid-course corrections, and demonstrate program effectiveness.Actively asks: "Are we making a measurable difference for the residents we serve?" and uses data to answer that question.Maintains clean documentation systems and ensures accurate, timely internal and external reporting.Ensures all program communications are conducted through appropriate, confidential channels consistent with HIPAA requirements. Performance Accountability & Supervisory Discipline The Director must model strong, fair, and consistent accountability — applied equitably across all staff and shifts. Holds all staff to clearly defined, documented performance standards applied consistently without exceptions based on relationships, tenure, or convenience.Provides weekly structured supervision to all direct reports, with documented follow-up and clear expectations.Completes all required annual performance evaluations on time, for all supervised staff.Addresses performance concerns directly and promptly, using coaching, retraining, documentation, and corrective action when appropriate. Does not allow performance issues to remain unresolved.Responds to identified issues without defensiveness or minimization — including feedback from QA, compliance, audit findings, or the CEO.Ensures that supervisory decisions and corrective actions are documented, verifiable, and followed through to resolution.Makes difficult but necessary decisions in the best interest of resident safety, program stability, and organizational health.Responsible for implementing and documenting disciplinary actions resulting from internal investigations and/or job performance, ensuring that terminations, corrective actions, or performance improvement plans (PIPs) are executed with full documentation and HR alignment. Financial Stewardship & Budget ManagementDevelops and monitors the program budget to assure a break-even operating margin.Ensures all program spending is properly authorized, documented, and aligned with organizational financial controls.Maintains complete, accurate expense documentation including receipts and approval records.Partners with Finance to monitor margins, understand revenue performance, and respond proactively to resource concerns.Effectively and responsibly allocates resources in support of program quality and staff performance. Professional Culture & Organizational Trust The Director is responsible for shaping a culture of professionalism, psychological safety, transparent communication, and shared accountability within the Residential Programs — and for contributing to that culture organization-wide.Models respectful, solution-oriented, and factual communication in all written and verbal interactions.Raises disagreements and concerns directly and through appropriate channels — not through colleagues, staff, or informal networks.Encourages staff to bring concerns through proper supervisory channels; discourages triangulation, divisiveness, or informal negativity.Engages constructively and collaboratively with corrective feedback from senior leadership, QA, compliance, and audit processes.Fosters a workplace environment free from intimidation, favoritism, or aggressive conduct.Addresses unproductive interpersonal dynamics directly and promptly.Takes responsibility for monitoring and responding to staff climate, including formal grievances, informal complaints, and staff feedback. Proactively identifies and addresses patterns of concern related to morale, conduct, or culture — and engages constructively with any formal climate assessments or surveys rather than dismissing or minimizing their findings.Maintains constructive, professional working relationships with all internal departments — including Quality Assurance, Buildings & Grounds, Finance, and Human Resources — and engages cross-departmentally in a collaborative, solution-focused manner. Conflict with partner departments must be raised through appropriate supervisory channels, not escalated adversarially.Active Management of Staff Dynamics: Proactively manages staff-on-staff conflict, identifies and promptly intervenes in interpersonal conflicts and communication patterns among staff members. Responsible for conducting a preliminary review of staff-on-staff departmental workplace complaints and ensuring a neutral, fact-based resolution process after escalation to formal HR mediation. Planning & Program DevelopmentEnsures adequate, qualified staffing across all programs and all shifts, with documented strategies for minimizing turnover and unanticipated vacancies.Plans for effective, evidence-based, trauma-informed daily programming and services for Gen I residents, and consistent, prescribed programming for Gen II and Crossroads residents.Ensures curricula and interventions are evidence-based and yield measurable positive outcomes.Establishes and monitors quarterly and bi-annual outcomes data across all Residential Programs.Maintains collaborative relationships with all external partners, including DHS, CUAs, the Philadelphia School District, Probation, the courts, the Achieving Independence Center, and providers in parenting, life, and job skills, mentoring, early intervention, medical and dental services, and others.Works closely with residential and other department staff to ensure regulatory compliance, performance improvement, and the creation and implementation of any Plans of Correction associated with city or state audits.Ensures that all residents receive comprehensive behavioral health assessments upon entry into the programs and that those in need of behavioral health services are connected to appropriate services as quickly as possible. Monitors for emerging behavioral health needs during a resident’s stay and facilitates timely referrals and linkages. Coordinates closely with Northern’s Behavioral Health Department and external providers to ensure seamless, integrated care.Ensures that all residential staff meet minimum training requirements: 30 hours upon hire and 40 hours annually thereafter. Training content must be relevant, of high quality, and must include all requirements for Northern’s maintenance of Specialized Settings Certification. The Director is responsible for tracking compliance with these requirements and ensuring training records are current and accurate. Trauma-Informed Leadership Northern Children's Services is com

Job Description Position Overview: The Provider Relations Representative acts as the CBH primary point person to CBH’s provider network for education, support and resolution of Provider inquiries. The Provider Relations Representative primarily fosters Community Behavioral Health’s ability to support, develop and maintain a collaborative and positive relationship with the Provider Network, through excellent customer service, in order to ensure that each Provider has continued success within the CBH Provider Network. Essential Functions: • Oversee and maintain an assigned caseload of in-network Providers and Practitioners., • Responsible for cross-collaborating with multiple departments within CBH and as the most current source of knowledge for all assigned contracted Providers and Practitioners., • Responsible for maintaining a repository of information for each of their assigned providers and practitioners., • The Representative will serve as a primary source of support and resource for providers on their caseload, including providing direction and assistance in resolving any emerging concerns as the providers navigate the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS)., • Ensures that other divisions within DBHIDS are able to retrieve information upon request regarding the provider/practitioner’s levels of care offered, locations, contact information, provider leadership, billing history, claims issues, and contract status (as needed). Delivers additional information internally as requested, by the Provider., • Ensures that providers on their caseload remain aware of all DBHIDS initiatives that are Provider-related., • Conduct site visits for all assigned CBH Providers regularly, unless the Provider Relations Representative participates in alternative regularly pre-scheduled CBH meetings at the Provider Site., • Provide coverage for Provider Hotline during normal business hours, as assigned., • Participates in a multitude of meetings on behalf of their providers, to include but not limited to: Program Integrity meetings, Clinical provider meetings, provider team meetings, claims and billing meetings, and executive level Provider Relations meetings with the CBH Chief Executive Officer (CEO). The Provider Relations Representative is responsible for gathering agenda items, taking meeting minutes and ensuring follow-up occurs for the executive-level Provider meetings., • Maintain provider agency licensing, insurance and rate information. Generate Schedule A (contract) change letters., • Travel to provider events (sometimes after business hours). Staff provider and CBH sponsored events (which does require carrying boxes of swag items to the event)., • The Provider Relations Representative also troubleshoots across multiple departments including Clinical, Claims, Member Services, etc., • Monthly reporting is required of all tasks must highlight any provider changes/issues that the department should be aware of. Position Requirements: • Education: Bachelor’s degree, preferably in a behavioral health/healthcare administration and/or business administration related field, • License/Certification: N/A, • Relevant Work Experience: Minimum of 3 years of equivalent experience, preferably in the mental health field, with knowledge of managed care and Medicaid/Medicare programs Skills: • Proficiency in Microsoft Office, • Strong analytic and problem solving abilities, • Excellent verbal and written communication skills; ability to communicate with all levels of individuals, • Excellent customer service and networking skills, • Ability to organize and prioritize tasks, • Ability to work as part of a team CBH is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. CBH offers a robust compensation and benefits package, including: • Family Planning, Fertility, Adoption Benefits, • 403B Retirement Plan, • PTO Days/Sick Days, • Wellness Program, • Employee Assistance Program, • Health, Dental, Vision Insurance, • Medical, Prescription Drug Insurance, • Tuition Reimbursement, • Commuter Benefits, • Flexible Spending Philadelphia Residency Requirement: • The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. U.S. Authorization Requirement: • CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future. Equal Employment Opportunity: • We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law. Requesting An Accommodation: • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired., • If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

Job Description Senior Business Development Director – Healthcare / Nonprofit Location: Philadelphia, PA Department: Marketing Job Type: Full Time Schedule: 40 Hours per Week | Day Shift Work Setting: Fully Onsite Reports To: Chief Executive Officer (CEO) Overview The Behavioral Wellness Center at Girard is seeking an experienced Senior Business Development Director to lead organizational growth and strategic development initiatives specifically within healthcare and behavioral health service delivery. This is a fully onsite executive leadership role based in Philadelphia and requires direct, hands-on experience navigating healthcare systems, payers, regulations, and service expansion. This role is intended for professionals who have personally led business development efforts in healthcare environments. Candidates whose experience is limited to general corporate, sales, or non-healthcare industries will not be considered. Key Responsibilities • Lead and execute organization-wide business development strategies within healthcare and behavioral health service lines, • Collaborate directly with the CEO and executive leadership on growth initiatives tied to clinical programs, payer relationships, and service expansion, • Identify and pursue new healthcare business opportunities, contracts, partnerships, and referral networks, • Support expansion of existing healthcare and behavioral health programs, • Lead fundraising initiatives and manage non-governmental support aligned with healthcare services, • Analyze healthcare market trends, service demand, and payer landscapes, • Represent the organization with healthcare partners, funders, managed care organizations, and community stakeholders, • Prepare executive-level reports and recommendations related to healthcare growth and sustainability Qualifications Education • Bachelor’s degree in Marketing, Business, Healthcare Administration, or a related field required, • Master’s degree preferred Experience • Minimum of 10 years of progressive experience in business development or marketing, • Direct business development experience in healthcare or behavioral health is required, • Experience must include healthcare service growth, payer or managed care interaction, or clinical program expansion, • Nonprofit or human services experience preferred but must be healthcare-based, • Experience working with managed care organizations, healthcare systems, or public sector health programs strongly preferred Skills and Competencies • Demonstrated understanding of healthcare operations, service delivery, and growth models, • Strong strategic planning and analytical skills within healthcare contexts, • Excellent communication, presentation, and negotiation abilities, • Ability to engage executive leadership, clinical leaders, and external healthcare partners, • Proficiency in Microsoft Office, including Excel and PowerPoint Pre Employment and Workplace Policy Employment is contingent upon the successful completion of all pre-employment requirements, including a physical examination, background check, verification of employment, and drug screening. The Behavioral Wellness Center at Girard is a Drug Free Workplace, and all employees are expected to comply with workplace policies and standards of conduct. Why Join Us • Senior leadership role reporting directly to the CEO, • Mission-driven healthcare and behavioral health organization, • Opportunity to lead growth in a regulated, high-impact healthcare environment, • Collaborative executive team with direct decision-making authority Equal Opportunity Employer The Behavioral Wellness Center at Girard is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encourage all qualified candidates to apply.

Job Description Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark's comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark's groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation's foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. ABOUT THE ROLE As a Senior Software Engineer at Daymark Health, you will contribute to our technical strategy, build secure and scalable infrastructure, and play a key role in the development of our core product. You will work closely with our other engineers, product, and data teams, operational leadership, and external customers to shape a transformative cancer care experience across the stack. We expect you to hit the ground running and help bring our product to market: • Build alongside a strong team: Contribute to the design, development, and deployment of our cancer care platform, with an emphasis on user experience, workflow integration, and security. You'll need to move fast, so comfort with tools like Claude, Cursor, and openness to experimentation will help our team build and operate more efficiently., • Customer collaboration: Spend time engaging with Daymark's internal care team (nurses, NPs), patients, providers, and health plans to gather feedback and understand their needs, which will directly inform product development and iterations., • Technical execution: Collaborate with operations, product, data engineering, and analytics to build the core systems and tools that enable our care team to serve patients as efficiently and effectively as possible., • Security & compliance: Ensure that all systems are built with a strong security posture, including HIPAA compliance and adherence to SOC II standards. WHAT SUCCESS LOOKS LIKE • In your first 6 months, you will support the evolution of Daymark Health's initial product for thousands of patients navigating cancer care, deploying AI-based SMS automation and internal tools to support care management., • Over the next 12 months, you will grow into a key technical contributor shaping our platform's direction, including potential integrations with hospital systems and patient-facing tools.WHO YOU ARE, • Deep technical expertise: You have 4+ years of experience designing and building user-centric products. You're comfortable both standing up third-party solutions and collaborating with contract teams to deliver high-quality outcomes., • AI-native builder: You're fluent with AI coding tools (e.g., Claude, Cursor, GitHub Copilot) and actively incorporate them into your workflow to move faster and write better code. You see AI-assisted development as a core skill, not a shortcut., • Healthcare experience: Familiarity with healthcare technology, including EHRs and interoperability standards (e.g., FHIR, HL7), is a plus., • Security-first mindset: You have experience building and maintaining secure, HIPAA-compliant systems and are comfortable with SOC II standards., • Action-oriented: You move with purpose and urgency, thriving in environments where speed and adaptability are crucial. You know how to prioritize and execute effectively in a fast-paced setting. We're early on in our journey and move quickly – we expect you to do the same., • Clear communicator: You can distill complex technical details and communicate effectively with both technical and non-technical stakeholders., • Customer-focused: You enjoy engaging directly with customers, understanding their challenges, and leveraging their feedback to improve the product. You're comfortable explaining technical concepts to non-technical stakeholders and adjusting solutions based on real-world feedback. Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation Range: $170,000 - $200,000 USD

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