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We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. Respond promptly and professionally to custo

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This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. You can close the sale directly on the chat and by sending an invoice using the company's system. Engaging with customers via

Job Description Job Title: Head Teacher Division - Department: Manny Cantor Center Job Classification (FLSA): Non-Exempt, Union Hours Per Week: Full time, 37.5 hours per week, 8am-4pm Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization, and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement. ABOUT OUR SCHOOL Early Childhood at Manny Cantor Center is an inspired, responsive and progressive preschool serving children ages 0-5 years old, built on the following principles: all children are competent, capable, and curious; all families have something to contribute; we are stronger together. Our pioneering blended-funding model incorporates Head Start, Early Head Start, Universal Pre-K and tuition funding to serve all families on the Lower East Side and beyond. Inspired by the schools of Reggio Emilia, our classrooms are joyful and nurturing learning environments that foster inquiry, exploration and reflection. With the support and supervision of our Associate Directors of Education, our teachers work collaboratively with children to co-construct a curriculum that draws inspiration from children’s interests and the world around us. The Manny Cantor Center is part of Educational Alliance, a non-profit that brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement. SCOPE OF INFLUENCE • Lead teaching team in documentation, reflection and planning process to devise emergent curriculum informed by children’s interests, questions, theories and prior knowledge., • Facilitate virtual learning and individualized outreach to families during periods of school closure., • Work with a diverse community, including a significant Mandarin-speaking population., • Build relationships with families and communicate about children’s learning and development in person and through documentation. Planning, Preparation + Curriculum Development • Co-constructing curriculum, based on children’s interests, questions and development., • Documenting, reflecting and planning from observations., • Participating in weekly planning meetings with teaching team, • Facilitate virtual learning by posting schedules, mini-stories, resources, suggested activities, and video “read-alouds” online daily. Lead daily morning meeting and small group sessions for children via video conferencing., • Communicate regularly with families and coworkers via email, Zoom, phone and chat., • Meet with each family at least weekly via phone or video conference to provide individualized support and assess strengths, challenges, needs and goals., • Develop written support plans for each family covering parenting, education, mental health, and basic needs. Update plans on an ongoing basis in collaboration with administration and social work teams., • Planning and creating a classroom environment with inquiry, exploration, learning and respect in mind., • Nurturing children’s home languages through curated books, materials, and the physical environment., • Creating a warm and inclusive environment where children and families feel welcome., • Organizing physical space and selection of materials in a way that is inviting and accessible to children., • Develop schedules and processes to ensure that work is complete in a timely fashion by teaching team., • Lead regular documentation, reflection and planning meetings with teaching team., • Speaking and listening to children with respect and mindfulness, • Supervising the whole group, while giving individual attention, • Managing classroom procedures including transitions, routines, and small groups, • Engage students in exploration and ongoing project work., • Building respectful and reciprocal relationships with families., • Documenting children’s learning, development and progress through mini-stories, written narratives, reflections, and observations. Maintain a documentation portfolio for each child. Upload documentation into the DRDP assessment platform and complete assessment checkpoints throughout year., • Maintaining collaborative and professional relationships with colleagues, • Mentoring Associate and Assistant teachers, • Connect families with housing, employment, college access and medical resources as necessary. Refer families to Manny Cantor Center’s internal Mental Health, Social Work, and 2-Generation departments. Check in with support staff as necessary to ensure that families’ needs are being met., • Participating in weekly professional development meetings., • Showing professionalism including integrity, ethical conduct and decision making, • MA in Early Childhood / Elementary Education | New York State B-2, N-6 or P-6 certification or study plan required., • Study Plan Requirements: BA in Early Childhood with a commitment to obtain a NYS Early Childhood teacher Certification within three years of employment., • Minimum 3 years of professional teaching experience with children under 6 years of age in an early childhood setting required., • Bilingual Mandarin/English a plus., • Excellent written communication skills, including the ability to craft narrative observations and assessments, mini-stories and written reflections, and communicate with families and colleagues regularly via email., • Ability to use Outlook, Microsoft Office Suite, Zoom and other online learning platforms as required., • Available to work a mix of morning and afternoon shifts (8am-4pm, 9am-5pm or 10am-6pm) to cover extended days., • Building Trust, • Communication, • Energy, • Adaptability, • Stress Tolerance, • Generous PTO Policy, • Competitive Salary, • Medical & Dental Insurance, • Pension Plan, • 403b Retirement Plans, • Discount Perks for Movies, Broadway Shows, and Amusement Parks, etc., • Free Gym Membership to our Manny Cantor Center Gym & 14TH ST Y Gym, • Discounts to programs at Educational Alliance LIMITATIONS AND DISCLAIMER The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. EEO INFO Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law. For further information about Educational Alliance, please visit . Monday - Friday, 8:00 AM - 4:00 PM 37.5 hours per week

Job Description TITLE: Success Mentor DEPARTMENT: Youth and Community Development Services LOCATION: Bedford Stuyvesant, Brooklyn PROGRAM: Community Schools Initiative REPORTS TO: Community School Director SALARY: Part-Time, $20/HR, Up To 25 hours a week. This position is performance based and is also contingent on funding availability DATE: September 2025 – June 2026 Schedule: Mon - Fri, 7am – 12pm. Some Saturdays- Scheduling may vary due to needs of the program. JOB SUMMARY: Success Mentors are caring adults who mentor chronically absent students to identify the barriers preventing them from attending school each day. The Success Mentor will work closely with families and Community School staff to support Community School Attendance Initiatives. The Success Mentor will help support parent-school communication to increase student attendance. The Success Mentor will ensure optimal academic, social, and emotional development for students. The Success Mentor will work closely with the Community School Team (director, social worker, outreach worker, and tutors) to provide resources that will enhance the Community School. Success mentors are the most successful strategy for combating chronic absence. The idea is not for a Success Mentor to have the answers, but for the mentee to talk about and explore ideas. Staff members would need to have a working reliable computer. EDUCATION, EXPERIENCE AND SKILL REQUIREMENT: • High school diploma required; Bachelor’s degree preferred, • Two years or more experience in the field of youth development, • Family outreach and home visit experience, • Excellent written and verbal communication skills, • Excellent documentation skills, • Facility to motivate others toward achieving goals, • Ability to develop alliances with high risk and difficult to engage youth and families, • Knowledge of community resources and counseling practices with high risk populations, • Outstanding collaborative skills, • Maintain a caseload of 25 to 30 chronically absent students for the full school year., • Walking School Bus service daily from 7:30 a.m. – 8:30 a.m., • Meet and greet mentees each morning., • Make positive morning phone calls home to families of absent students., • Monitor mentee’s attendance data and maintain a folder to include notes and other information to track mentee attendance. If your school is a Community School, utilize the Student Profile from the New Visions Attendance Heat Map or Portal., • Meet with mentees regularly—both one-on-one and in small groups—to check-in, listen, and chat about how school is going., • Work with school staff and teachers to identify appropriate interventions to support and engage mentee(s). In a Community School, you can also partner with your Community School Director (CSD)., • Celebrate improvements, no matter how small., • Create and maintain thorough written record of assessments, attendance outreach efforts and all required documentation, • Work collaboratively with community resources to establish timely and effective referral processes, • Maintain ongoing open communication with school principal, parents, and school-based staff, • Assist school Family Worker with home visits to engage families and develop relationships between school and families of students identified as the targeted population (At-risk and chronically absent students)., • Assist school Family Worker with recruiting additional mentors, assigning mentees and monitor mentor and mentee relationships and track mentee attendance, • Partnering with families to create family goal plans that increase student attendance and enhance parent and child well being, • Maintain written records of home visits, family goals, and all required documentation, • Implement attendance incentive programs., • Work collaboratively with community resources and advocate for families when necessary, • Refer participants to social worker for counseling to support with crisis intervention and safety planning, • Participate in ongoing efforts to advocate for program needs via community coalition building, • Seek partnership opportunities and bring in at least 3 new partners a year to leverage resource to support programs, • Work closely with social worker, tutor, and Family worker to support targeted student needs, • Organize and distribute community pantry items bi-weekly, • Attend all required department/ agency meetings and/or trainings Please submit a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position you are applying for. If selected, we ask that you also provide us with three (3) professional references that we can contact at least two (2) professional references should be from a former supervisor). Please click on the link provided below or use the link in a search bar and apply online through our career center. *Community members from Bedford Stuyvesant and the greater Brooklyn area are strongly encouraged to apply for this position. No phone calls, please Please be advised that job offers can only be made once your clearances come through! EQUAL OPPORTUNITY EMPLOYER (EOE)

Job DescriptionAbout us Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits. Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us here and read about our recent Series B here. About the role As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon. You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful. Location: We're open to fully remote, hybrid, or in-person candidates who are a great fit for the role. Key responsibilities: • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy., • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries., • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary., • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams., • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems., • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information., • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it., • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.We'd love to hear from you if:, • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success., • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key., • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers., • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges., • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked., • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services., • You are tech-savvy and can quickly become an expert in new systems, • You're open to working one weekend day per week, as we provide customer support on weekends. #LI-REMOTE #LI-HYBRID More InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsTeamCompensation & BenefitsHow We Work

Job DescriptionJob Summary Are you detail-oriented, organized, and passionate about the future of the advertising industry? The Interactive Advertising Bureau (IAB) is seeking an Operations Coordinator to support the seamless operation of our Centers of Excellence (CoEs). In this role, you will collaborate with cross-functional teams—including Operations, Events & Programming, Marketing, and Program Management—while gaining hands-on experience in the rapidly evolving digital advertising ecosystem. If you’re excited about building critical organizational and operational skills, and you thrive in a dynamic environment, this is the opportunity for you! Key ResponsibilitiesAsset Collection & Management • Speaker & Sponsor Assets: Collect, organize, and track headshots, bios, and logos for use across the IAB website, webinars, social media, and events., • Member Material Coordination: Ensure timely and accurate updates of member assets, facilitating smooth communication and visibility for IAB initiatives.Salesforce Management & Data Accuracy, • Database Maintenance: Keep Salesforce records current and accurate, eliminating duplicates and ensuring data integrity., • Reporting & Analytics: Support the marketing and reporting teams by pulling segmentation lists, updating contact records, and analyzing engagement metrics.Calendar & Event Coordination, • Scheduling & Logistics: Manage and coordinate all prep calls, webinars, meetings, and in-person events for CoE-related activities (e.g., board, committee, and task force sessions)., • Onsite & Virtual Event Support: Serve as a moderator in chat rooms, distribute invitations, assist in creating presentation materials, and handle registration duties.Reporting & Dashboard Creation, • Metrics & Insights: Generate regular reports and dashboards—including prospect lists, attendance records, member activity logs, and engagement stats—to inform strategic decisions., • Centralized Tracking: Maintain a repository of CoE outputs such as publications, standards, articles, and speaking engagements for easy access and historical reference.Presentations, Briefs & Templates, • Content Repurposing: Create and update templates for presentations, documents, and social posts, ensuring branding consistency and high-quality design., • Proofreading & Quality Assurance: Compare drafts to final documents, verifying accuracy, formatting, and message alignment before publication.Basic Project Planning, • Project Timelines: Use tools like Smartsheet to create simple project plans, set deadlines, and track progress., • Workflow Optimization: Collaborate with teams to refine processes, ensure timely deliverables, and maintain high-quality operational standards.Who You Are, • A Rising Star: You have at least 2 years of professional experience in the digital advertising or related fields., • Organized & Detail-Oriented: You’re adept at juggling multiple projects, meeting tight deadlines, and delivering polished, error-free work., • Tech-Savvy: Proficient in Salesforce, Microsoft Office Suite, Google Workspace, and advanced Excel functions (pivot tables, formulas, filtering)., • Clear Communicator: You excel in both written and verbal communication, able to interact with professionals at all levels., • Collaborative Team Player: You’re positive, proactive, and solutions-focused, ready to jump in and help whenever needed., • Process-Driven: You thrive on refining workflows, enhancing efficiency, and implementing structured approaches to problem-solving., • Adaptable: Excited by a fast-paced environment where priorities can shift quickly, and willing to roll up your sleeves.Bonus Points, • Familiarity with Smartsheet or other project management tools, digital editing software, and PowerPoint design skills are highly desirable.Why You’ll Love IAB, • Team Up with Industry Innovators: Work alongside some of the brightest minds in the advertising landscape., • Purpose-Driven Work: Contribute to shaping the future of the media and marketing industries., • Growth Opportunities: Engage in meaningful projects that build your expertise, confidence, and leadership potential., • Inclusive Culture: We value diverse perspectives and healthy debate, believing it drives our best ideas and solutions. About IAB: The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. Our membership comprises over 700 leading media companies, brands, and technology firms, and we’re dedicated to research, education, and advocacy for the interactive advertising ecosystem. In collaboration with the IAB Tech Lab, we develop technical standards and solutions, and our public policy office in Washington, D.C., represents our members at the legislative level. Founded in 1996, IAB is headquartered in New York City with a global network spanning multiple continents. For more information, visit . Join us and take your next step in shaping the future of digital advertising—apply today! o1

Job Description About The Role The Customer Service Representative assists members, physicians, hospitals, revenue agencies and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals. The Customer Service Representatives must be able to work in various shifts Monday to Friday between the hours of 9AM – 7PM EST with the ability to adjust shifts with notice based on business needs. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • Handle inbound calls from members, medical providers, and others., • Adjust claims accurately, if needed., • Listen to and address customer needs and concerns empathetically., • Answer questions about fee schedules, network participation, and requirements., • Ensure first contact resolution when possible., • Update customer files and communicate effectively with teams., • Transfer misdirected requests and offer solutions to non-routine issues., • Contribute to customer satisfaction and business improvement., • Use decision-support tools to provide accurate responses., • Investigate inquiries using training and systems., • Adapt responses to caller understanding., • Educate callers and validate their understanding. The successful candidate will have experience in a high-volume call center, experience with claims inquiry and claims review procedures, knowledge of medical specialties, fee schedules, complaints and appeals and call center responsibilities. Previous experience in a physician’s office, group practice, clinic or hospital-based practices. • High School diploma with some college or business school education preferred., • Basic computer operations knowledge., • Intermediate proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong time management skills., • General knowledge of HIPAA Confidentiality laws., • Quick learner with ability to grasp managed care procedures and claims payment policies., • Detail-oriented and dependable., • Effective listening and responding skills., • Flexible and adaptable to changes, with conceptual thinking., • Strong problem-solving abilities., • Excellent attendance and punctuality., • Comfortable performing tasks at a computer/telephone station., • Effective communication through various channels, including email, chat, and voice. At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $45,760 - $47,840 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR rAxjpfTWSw

Job Description Customer Experience Associate Location: Hybrid (NYC); Mandatory 3 Days in office per week Starting Date: August We're on the hunt for enthusiastic Customer Experience Associate individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. Are you ready to kickstart an exciting tech career at Melio? We need dynamic go-getters, eager to conquer the unique challenges of a startup environment, ensuring every customer feels valued and supported. Here, your role transcends typical customer experience duties; as a pivotal part of our team, you'll be actively involved in brand-building, retention and turning every customer interaction into a moment that defines and enhances the Melio brand. Qualifications: • 2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat., • Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners., • Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor., • Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics., • Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity, • Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations, • Prior experience utilizing Zendesk is a plus, • Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment, • Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat, • Actively switching back and forth between channels if needed, • Prioritizing customer needs above all, while resolving numerous issues efficiently., • Work collaboratively with internal teams to resolve tickets efficiently, • Improve product needs by understanding trends in support related topics, • Work cross-functionally throughout all departments to work through any customer product issues The heart and soul of our brand are in the daily interactions with our Customer Experience Team. We don't just solve issues, we consider ourselves Brand Builders and this differentiates us from the competition. This translates into world-class support for customers by combining fast, efficient, & personalized quality service. Their success is ours and we continually work to refine processes, workflows, and communication to provide a support experience that is friction-free. Beyond our day-to-day contact with customers, we also work cross-functionally with stakeholders across the company, as well as with our partners. We pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team & individual success and creates a collaborative atmosphere where ideas are welcome. You will be integral to Melio's success. About Melio USA: • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated., • The annual base salary range for this position is $61,000 - $65,000, • Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA., • 401K matching and stock options: Feel the investment of working at a hyper-growth startup., • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees., • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it., • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week., • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well! Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role Syndio licenses software to companies to help them find and fix pay equity issues and stay in compliance over time. We're looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools. Why this job is exciting • Guide your dedicated portfolio of customers to achieve their workplace equity goals while meeting and exceeding retention and growth targets., • Be a trusted resource by communicating with customers about their ongoing workplace equity needs, product updates, customer sentiment, and industry topics., • Work closely with our Implementation, Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey., • Build customer relationships that lead to renewals, upsell opportunities, and references, and take pride in hitting revenue milestones that reflect your success., • Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product., • Strategically manage your accounts with a focus on maximizing customer lifetime value and uncovering opportunities for expansion., • Influence Syndio's overall customer service strategy as we grow to scale onboarding, communication, and ongoing engagement., • Participate in comprehensive training to gain in-depth knowledge about the nuances of workplace equity, including statistics, analytics methods, and pay equity laws — equipping you to confidently connect our mission with measurable business outcomes., • About you, • You have 5+ years of demonstrated experience in Customer Success and/or Sales/Account Management, • You have a demonstrated track record managing large enterprise Fortune 100 companies, • You have a proven ability to engage and multi-thread with C-Suite executives & SVP level, • You thrive in roles that combine customer relationship building with a strong focus on revenue retention and account growth., • You are passionate about our mission to close pay gaps, create fairness in the workplace, and utilize data to drive that change., • You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment., • You are motivated by achieving and exceeding revenue retention goals, meeting quotas, and celebrating wins with your team and customers., • You have a keen eye for uncovering expansion opportunities, negotiating renewals, and managing accounts with a strategic approach to revenue growth., • You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs., • You naturally seek out ways to deliver measurable value for customers and the business, aligning your work with clear revenue and retention targets., • You are willing to ask questions and turn to others for support and expertise., • You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite., • You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells.., • You bring empathy, calm, and confidence to help customers overcome challenges., • You're proactive, always two steps ahead to deliver what customers need next., • You are highly organized with excellent time management skills., • You are eager to leverage AI tools responsibly to maximize your output and enhance customer success., • You're excited to own and drive initiatives within Syndio that build your skills and interests and that directly contribute to both customer impact and company growth., • You are located in the NY Metro Area, able to work ET/CT hours, and authorized to work in the United States for any employer.Why you'll love it here:, • 👥 Check out our Employee Experience page for more information on our Mission & Values, Work-Life Balance, Pay Transparency, Diversity, Culture, and Benefits., • 💰 Competitive Compensation. For this role our base salary is targeted at $99,000-$116,000 per year plus 20% additional variable. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location., • 🏆 Syndio Equity. So you can share in Syndio's success., • 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave., • 🐣 Paid parental leave, • 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents., • 🏥 Life Insurance & Disability. Syndio covers the full premium., • 🏦 401(k). To help you save for your future., • 📍 Remote-First in our specified talent-hub cities, allowing for opportunities to meet up and socialize! #LI-RemoteRole progression, • Within 1 month, you'll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You'll be ready to be an advocate for workplace equity and help customers achieve it., • Within 3 months, you'll be fully ramped and supporting your own portfolio of customers., • Within 6 months, you'll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap.Interview process, • Chat with a member of our Talent Team: 30 min phone call, • Meet the Hiring Manager: 30 min zoom interview, • Meet the Team: 3-4 video interviews with departmental and cross-functional team members Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Job Description Operations Assistant (Seasonal)- Secaucus, NJ This is a temporary position which requires regular onsite attendance in our Secaucus office. The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Interview and Start Date Timelines • Interviews will take place starting in September., • Receive product and enter product details into our internal system, • Perform quality assurance checks on incoming and outgoing product, • Review orders to ensure they are ready to ship to customers, • Pick and pack customer orders following Brilliant Earth packing best practices, • Complete a high volume of data entry within a specified time frame, ensuring accuracy, • Meet goals and targets as assigned by leadership, • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise., • Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • Experience in data entry or administrative fields preferred, • Experience in a fast-paced, high-volume work environment To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post! How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, please submit your resume. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and an onsite interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR Ul90iygr1R

Job Description Customer Experience Assistant, Sales - Manhattan - Nolita, NY Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Manhattan - Nolita, NY showroom. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR MhSBero9Kv

Job DescriptionDescription Job Title: Entry Level Customer Service Agent Location: Jersey City, NJ Job Type: Full-time Job Summary: We are seeking an enthusiastic and motivated Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support via various communication channels. This is a fantastic opportunity for individuals who are looking to kick-start their career in customer service and develop their skills in a fast-paced environment. Key Responsibilities • Assist customers with inquiries through phone, email, and chat., • Provide accurate information about products and services to customers., • Resolve customer complaints and issues in a professional manner., • Maintain a high level of customer satisfaction by delivering excellent service., • High school diploma or equivalent., • Strong communication skills, both written and verbal., • Basic computer skills and proficiency in Microsoft Office Suite., • Ability to multitask and manage time effectively., • Strong problem-solving skills and a customer-focused approach., • Growth opportunities within the company., • Comprehensive training and onboarding., • Paid time off and holidays., • A positive and supportive work environment.

Job DescriptionBenefits: • Defined Contribution Plan, • 401(k) matching, • Bonus based on performance, • Company parties, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Profit sharing, • Training & development Job Description: As a Receptionist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include: • Engaging with customers through various channels, including phone, email, and chat., • Providing friendly and efficient assistance with policy inquiries, updates, and claims., • Utilizing digital tools and platforms to connect with a younger demographic., • Collaborating with a dynamic team to ensure timely and effective issue resolution., • Proactively identifying opportunities to enhance customer satisfaction.Qualifications:, • Excellent communication skills, both written and verbal., • Tech-savvy with a familiarity with digital communication tools., • Customer-oriented mindset with a strong desire to exceed expectations., • Ability to adapt to a fast-paced, evolving work environment., • Previous customer service experience is a plus, but not required.Requirements:, • High school diploma or equivalent; college degree is a plus., • A positive and proactive attitude towards learning and growth., • Familiarity with social media platforms and digital communication tools., • Ability to work in a collaborative team setting. Christine Relyea - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionSalary: Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect. Our growing team includes Ten virtual members currently, in addition to six staffed on-site in the USA Requirements: • Previous customer support or dispatch experience in TRUCKING INDUSTRY, • EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A MUST, • Excellent spoken and written English, • Ability to MULTI-TASK in a FAST-PACED environment, including phone and email support, • Great customer service personality and upbeat attitude, • Work as a team player to fulfill our mission together, • It's a PLUS if you have experience in Recruitment, Account Management, or Onboarding General Responsibilities include: -Monitoring and answering phones, emails, intercompany teams chat, to quote and enter shipping orders, and other queries. • Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers needs are met., • Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc, • General administrative and associated duties Additional requirements: -Skilled in using MS Windows & MS Office, Google products, and other computer-based applications. Willing and able to learn the software we use to fulfill our mission. System Requirements: The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up Ram should be at least 8 gigs with 100 Gb of Free disk space A second Monitor for multi-tasking A Headset with a noise-canceling feature At least 10 Mbps & up wired connection for the main ISP Strictly no USB Sticks allowed for backup ISP Perks: 1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime., 2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor's 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations, 3. 13th month pay for qualified staff TO APPLY through Email: 1. Change Subject Line to "Customer Support Trucking Logistics ", 2. Tell us in a few sentences why you can be a great fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe Eveready Express is an Equal Opportunity Client and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Eveready Express reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.

Job DescriptionCustomer Service Associate Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job DescriptionCustomer Service Representative Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. We're looking for someone who thrives in a fast-paced environment, has a passion for helping others, and brings a proactive approach to problem-solving. If you're a strong communicator with a knack for building trust and resolving issues efficiently, we'd love to hear from you. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms., • Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction., • Maintain a high level of product and policy knowledge to provide accurate and helpful information., • Follow established procedures and guidelines while identifying opportunities for process improvement., • Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues., • Manage a high volume of interactions while maintaining attention to detail and quality., • Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics., • Document customer interactions accurately in CRM systems and escalate issues when necessary., • Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication., • Demonstrate a commitment to continuous learning and staying current with company products, services, and policies., • Uphold Adorama's values and brand reputation in every customer interaction., • Perform other duties as assigned to support the department and company goals, • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive • 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus)., • High School Diploma or equivalent; college coursework or degree preferred., • Exceptional written and verbal communication skills., • Strong interpersonal skills with a customer-first mindset., • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., • Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar)., • Excellent data entry and documentation skills., • High emotional intelligence and the ability to remain calm under pressure., • Strong problem-solving skills and a proactive approach to resolving issues., • Willingness to learn and adapt to new tools, technologies, and processes., • A team player who thrives in a collaborative environment.

Job Description The Domestic Customer Support Team handles all aspects of supporting our customers across the US. Essential Duties and Responsibilities • Responsible for over 75 emails a day in conjunction with 15 to 30 calls., • Clients will be located throughout the world i.e. United States, Spain, Mexico, France, Norway, Japan, Netherlands just to name a few, • Responsible for extensive data entry and acknowledgment of customer orders., • Schedule tool delivery, review for accuracy, and file accordingly., • Handle Data Entry into Excel and SAP B1, • Strong follow up skills are required, • Expedite orders with purchasing to meet customer deadlines for items not in stock, • Customers are end users, distributors, independent and corporate-owned offices, and sales representatives. You will be their main point of contact for whatever they need, • Must have thick skin, and ability to work in a fast paced environment., • Must be flexible with scheduling if additional tasks arise that require overtime, etc., • Able to work alone as well as in a team environment, • Willingness to learn and be trained, • Primarily and office environment but some issues will need to be resolved in the warehouse, checking stock, etc., • Learn part numbers and descriptions is a must., • Suggest equipment and supplies to meet customer needs, • Willing and able to learn a highly technical product quickly, • Diligent/proactive. Must be self-sufficient and able to complete / schedule tasks with little supervision, • Experience with MS Excel and great Data Entry ability., • Bachelor’s Degree preferred, • Two years’ of prior experience in a Lead or Supervisor capacity, • Prior experience with Great Plains, SAP or the like., • Experience handling / supporting a team of Sales Representatives is a plus, • Experience handling customer service in an online chat environment is a plus, • Experience handling heavy volume of phone calls / emails is a plus, • Experience with letter of credit shipments, • Experience with hazardous material shipments (mostly lithium ion battery with and without equipment), • Experience coordinating shipments via ocean freight or with freight forwarders, • Experience preparing courier labels (FedEx, UPS, DHL, TNT), • Experience preparing shipping documentation, including commercial invoicing, packing list, SLI, COO, etc., • Experience sending documents out for chamber of commerce stamp depending on requests and/or country requirements, • Microsoft Office, SAP B1, Accellos, CRM, ERP

Job DescriptionA Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. Hybrid Strategy: We believe the magic of Miter comes from working side by side. Our hybrid approach—four days a week in the office—gives us the chance to connect, brainstorm, and build stronger relationships. One flexible day each week lets us recharge and focus, keeping us energized for the work that matters most. About the Team & How We Work: As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support. You’ll be joining a tight-knit, high-trust Customer Support team that’s obsessed with helping construction teams move faster, with fewer headaches. We’re former builders, operators, and technologists who know that great support isn’t just reactive — it’s a strategic lever. You’ll partner daily with our product, engineering, and sales teams to close feedback loops and elevate the voice of the customer. Our Support team shows up with curiosity, urgency, and zero ego. We celebrate operational excellence and know that small process improvements can unlock big wins for our customers. While our work is fast-paced and high-impact, we make space for deep learning, good laughs, and the occasional mid-week coffee run. What You'll Do: * Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues. * Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests. * Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation. * Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention. * Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering. What You'll Need: * Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers. * Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions. * Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment. * Experience in the construction, payroll, benefits, or software industries is a plus! Our Interview Process: * Recruiter Screen * Written Assignment Submission * Hiring Manager Interview * Technical Domain Exercise * Miter Values Interview with CEO Our Benefits: * Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. * Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. * 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. * Unlimited PTO: Take the time you need to recharge and be your best self. * Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. * Learning & Development: We offer every employee an annual educational allowance to explore external professional development. * Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. * Community: Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Compensation Range: $60K - $90K

Job Description In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities include but are not limited to: • Respond promptly but no later than 24 hours, to customers’ inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed., • Be a product expert and provide accurate information regarding products, customer orders and services., • Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders, • Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders., • Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary., • Process customer credits in sales entry system for accounting team to refund timely, • Resolve customer complaints efficiently and effectively., • Maintain detailed records of customer interactions and transactions., • Assist customers with status updates by checking ERP system or providing shipping tracking numbers, • Collaborate with manufacturing team to process rush and large quantity orders, • Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs., • Works with estimating and purchasing department for custom order quotes and drop ship orders., • Create production sheets for custom signage for the graphics department, • Requests tax exempt certificates from the customer, if applicable, • Experience in a call center or customer support environment is preferred., • Associate’s degree or higher preferred., • Strong sales skills with the ability to upsell products when appropriate., • Proficient typing skills for efficient data entry., • Excellent verbal and written communication skills in English; proficiency in Spanish is a plus., • Ability to utilize computer systems effectively for client services and data management., • Strong problem-solving skills with a focus on customer satisfaction., • Ability to work well under pressure while maintaining professionalism.