Franchise Business Consultant
hace 5 días
Saint Paul
Job Description Job Summary: The Franchise Business Consultant (FBC) is responsible for providing support to franchisees by way of adherence to brand standards, operational best practices, financial modeling, and collaborative problem solving related to the key drivers of success for the clinics. The FBC coaches business owners on matters related to the Ellie business model and network best practices, utilizing a blend of collaborative relationship skills, business operational expertise, and financial experience. They work closely with franchisees, using their strong interpersonal skills to support their success. The FBC partners with franchisees to drive unit-level performance, growth, and profitability on a daily basis. Primary Responsibilities: Franchisee Support: • Work closely with multiple individual franchisees across a designated geographic region to understand their unique business challenges and provide tailored strategies for improvement., • Work directly with franchise owners and clinic directors by consulting on financial aspects of the clinic such as staffing, productivity, service offering, modeling and monitoring the key revenue drivers, ensuring expenses are in line with revenue, forecasting working capital needs, and all aimed at driving revenue and EBITDA., • Act as a trusted advisor to help resolve operational, financial, and clinic-related issues, guiding franchisees through challenges to foster sustainable success., • Collaborate with franchisees to create annual forecasts using historical data, brand standards, and designated benchmarks and monitoring results on a monthly basis., • Review dashboards and analytics to guide franchisee actions toward goals, commitments, and plans, and offer consulting advice and recommendations on priorities to address., • Facilitate communication between franchisees and cross-functional partners to ensure alignment of individual goals, consistent brand experience, clinic performance, and unit growth preparations., • Assess financial, operational, and marketing efforts to identify areas of opportunity and help develop action plans to improve overall clinic health., • Facilitate the quarterly planning, assessing performance based on previous goals and commitments, and create goals and priorities to drive future objectives., • Ensure franchisees adhere to brand standards, operational procedures, and compliance requirements., • Share best practices, success stories, and insights across the network to promote collaboration and collective growth., • Share insights and feedback from franchisees with the corporate team to help refine training, processes, and franchise support systems., • Act as a balanced partner, representing both brand and franchisee interests, supporting changes to business systems, and identifying and addressing issues that impact business challenges or franchisee satisfaction., • Resourceful, solution-oriented, and adaptable to changing environments and diverse personalities., • Proficient in analyzing key business metrics (P&L reports, expenses as a percent of revenue, staffing, volume, KPIs) and using data to inform decisions and assess performance., • Proficient in identifying and analyzing systemic and isolated issues impacting business performance and stakeholder experience., • Skilled at building credibility and trust with stakeholders and fostering collaboration to solve problems., • Skilled in developing and executing strategic plans to drive business results., • Ability to work with seasoned business operators from a variety of professional backgrounds., • Ability to perform, organize, and prioritize work independently., • Strong communication skills, both verbal and in written; clear, concise, and professional., • Exhibit sound business judgement, honesty, integrity, responsibility, and punctuality., • Ability to analyze issues and suggest or determine solutions., • Excellent organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Ability to work independently and collaboratively with other teams to achieve goals., • Strong working proficiency with Microsoft Office products including Outlook, Calendar, Teams Chat, Word, Excel, PowerPoint, etc., • Proficient in using electronic health records (EHR) systems., • Proficient and knowledgeable on Ellie’s internal processes and navigating Ellie’s practice management system, Valant., • Minimum 3+ years of experience in account management, franchise business consulting, multi-unit operations management, or a related field., • Bachelor's degree in business administration, Finance, Operations Management, or a related field, or equivalent experience in lieu of education, • A master’s degree or relevant certifications (e.g., Franchise Management, Business Consulting), a plus., • Strong background in financial modeling, operational best practices, and business development., • Proven experience in coaching or mentoring business owners, ideally in a franchise or multi-unit environment., • Consistently uses a computer and/or other office equipment., • Consistently uses a variety of computer applications, including video chat, • Simultaneously communicates over the phone while using computer applications, • Must be able to remain in a stationary position 50% of the time., • Occasionally lift weight up to 10 pounds for office needs., • Minimally required to stoop, kneel, crouch, or crawl, • The ability to exchange accurate information and ideas so others will understand., • Occasionally move or walk within an office environment., • May occasionally need to climb stairs within an office environment., • 0-25% travel is expected Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Monday thru Friday 40 hours a week