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Job Description About the Role Do you love solving technical puzzles, helping users get back on track, and staying hands-on with a variety of systems and environments? We’re looking for a Tier 1 Triage Technician to join our energetic and growing MSP team. In this role, you’ll work closely with clients and troubleshoot everything from Microsoft 365 issues to network problems. Most of your work will be remote from our main office, but you’ll also have the chance to roll up your sleeves on-site for more complex fixes or installations. This is a dynamic, client-facing role where no two days are quite the same—perfect for someone who thrives on variety, problem-solving, and making a meaningful impact for clients. What You’ll Do -Provide remote support to clients using RMM platforms and ticketing systems. -Resolve issues across Windows and Mac desktops, servers, Microsoft 365, VPNs, printers, and basic network setups. -Visit client sites when needed for hardware installs, escalated issues, or network troubleshooting. -Explain solutions clearly and patiently to users—no tech jargon walls here! -Monitor alerts, system events, and service queues to stay ahead of issues and meet SLAs. -Document every step of your work in our PSA/ticketing system with clear, detailed notes. -Collaborate with Tier 1 and Tier 3 teams to drive resolution and share knowledge. -Help maintain up-to-date records for client systems, configurations, and access credentials (within policy). -Assist with user onboarding, offboarding, and account changes across client environments. -Participate in team huddles, trainings, and knowledge-sharing sessions. -Participate in a weekly on-call rotation (starting after 90 days). What You Bring -2+ years of technical support or help desk experience, ideally in an MSP or multi-client setting. -Strong knowledge of Windows 10/11, MacOS, Microsoft 365, Active Directory, DNS/DHCP, and remote access tools. -Familiarity with ticketing systems (like ConnectWise, Autotask) and RMM tools (like Automate, NinjaOne, Kaseya, N-able). -Strong troubleshooting abilities across desktops, networks, and cloud services. -Excellent written and verbal communication—you’re as good with people as you are with machines. -Ability to juggle priorities and manage time effectively in a busy, ticket-driven environment. -Valid driver’s license and reliable transportation for occasional on-site visits. -Comfortable lifting and moving computer equipment when needed. Bonus Points -CompTIA A+, Network+, or Microsoft certifications (MCP, M365 Fundamentals, etc.). -Experience with firewalls (FortiNet, Meraki, SonicWall, Ubiquiti, WatchGuard) or networking basics. -Exposure to virtualization platforms (Hyper-V, VMware) and backup systems. -Familiarity with mobile device management (MDM) tools like Intune. Why Work With Us? We’re a close-knit team that supports small to mid-size businesses across SoCal and beyond. You won’t get lost in a massive corporate IT department or stuck doing the same thing every day. you’ll have real ownership, a variety of projects, and the chance to stretch your skills every day. We work hard, move fast, and enjoy a healthy mix of technical challenges and client interaction. If you’re looking to grow in IT, this is the place for you. Advanced Business Innovations is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company DescriptionAdvanced Business Innovations (ABI) is an MSP located in Canoga Park, CA. ABI provides computing and telecommunications solutions to small and mid-size businesses throughout Los Angeles County. Over the past 25+ years, the company has achieved strong revenue growth and profitability due to its commitment to providing customers with high-quality solutions and industry-best customer service.Advanced Business Innovations (ABI) is an MSP located in Canoga Park, CA. ABI provides computing and telecommunications solutions to small and mid-size businesses throughout Los Angeles County. Over the past 25+ years, the company has achieved strong revenue growth and profitability due to its commitment to providing customers with high-quality solutions and industry-best customer service.

Job Description Job Summary: The IT Technician reports to the Chief Information Officer; s/he is responsible for providing comprehensive PC and network support throughout the clinic Essential Duties and Responsibilities include: · Fulfill all responsibilities with customer satisfaction as a primary goal. · Ensure all tier1 requests and/or issues are addressed in a timely manner. · Accurately route issues where assistance is required. · Maintain all user accounts and the Global Address Book. · Complete Inventory/Asset management. · Workstation and related equipment setup for meetings and special events. · Maintain structured cabling and professional appearance of IT equipment. · Assist with technical documentation of systems, policies and processes. · Assist with creation and documentation of IT systems and networks. · Assist with the creation and documentation of technical knowledge base for common issues experienced by end users. · Respond to users request for technical help (Help Desk and/or Desktop Support). · Filter incoming Helpdesk tickets and attempt to troubleshoot and resolve. · Providers next tier support from Helpdesk staff member(s). · Ensure all IT support requests are submitted according to protocol. · Provide user-level technical support for end-users, computers, printers, etc. · Provide user-level training on daily applications used, including but not limited to: MS Word, MS Excel, MS Outlook, MS PowerPoint, Adobe Acrobat, and other primary computer-related skills. · Emphasis on soft skills and customer service, in addition to technical/hard skills. · Ability to work independently. · Assist with end-user system updates and monitoring, including: Patch management, spyware removal and testing, virus checking, policy adherence, ensuring backup of data files, etc. · Assist with user management such as adding and deleting users from Active Directory, Electronic Health Records, working with emails, unlocking accounts, etc. · Phone system support including user training. · Monitor printers, copiers, and e-fax systems to make sure they are working properly and getting regular maintenance. · Ensure all IT equipment is asset tagged and keep track of asset tag inventory list. · Travel to the other sites as needed. · Provide high degree of professionalism and end user satisfaction and work well with others. · Performs other duties as requested or assigned. Qualifications and Experience Requirements: · Bachelor’s Degree in Computer Science or a related field (preferred) · Minimum of 3 years of computer network technology experience. · Must have reliable transportation since they will be traveling to all 6 sites sometimes · Experience in Healthcare IT (highly preferred), Windows 10 and 11 · Experience with Microsoft Exchange Server 2022 and Higher · Experience with common MS Office Suite or Office 365 · Must have intermediate to advanced knowledge of current fundamental IT technologies · Must have knowledge of various IT components including emails, firewall, client-servers, network security, network protocols, etc. · Experience with computer and printer maintenance and repair. · Experience in the development and implementation of standards, procedures and guidelines to support operational processes · Proven analytical and problem solving skills; able to articulate and convey complex problems into easily understood terms. · Extensive knowledge of data processing, hardware platforms, and enterprise software applications. · Ability to articulate and convey complex problems into easily understood terms. · Solid project management skills with the ability to prioritize, meet deadlines, and manage changing priorities · Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities · Physical ability to perform essential job functions. Company DescriptionT.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all. We are an Equal Opportunity Employer.T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r\n\r\nWe are an Equal Opportunity Employer.

Job Description SUMMARY The Desktop Support Analyst plays a critical role in providing high-level technical support and excellent customer service across a range of devices and systems within our dynamic retail and medical environment. This role demands excellent technical and customer service skills, the ability to manage multiple tasks simultaneously, and deep familiarity with specific security and communication technologies. This role is essential for maintaining operational excellence and ensuring the seamless integration of technology into our daily operations. The Deskside Support Analyst will need to be highly adaptable, responsive, and skilled at managing relationships across different levels of the organization. ESSENTIAL FUNCTIONS • Provide direct deskside support to a diverse group of end-users including doctors, nurses, restaurant staff, personal trainers, therapists, sales, and operational staff., • Install, configure, and maintain desktops and laptops primarily running Windows on Dell hardware, along with some Apple devices like iPads, Apple TVs, and MacBooks., • Troubleshoot and resolve issues related to network connectivity, software, and hardware, serving as the first line of support to diagnose problems accurately., • Collaborate effectively with partner support teams and remote internal IT staff to coordinate and resolve technical issues quickly and efficiently., • Administer, troubleshoot, and provide training on custom point of sale and clinical software, determining whether issues are due to bugs or user training needs., • Provide technical support and maintenance for AV systems, Verkada security cameras, Chief access control systems, and CCTV setups., • Support POS hardware systems and manage Digital Signage system configurations and issues., • Assist the Network Team in maintaining and troubleshooting Ring Central VOIP Phones, Meraki Switches, and Access Points. This Deskside Support Analyst must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation. • Proficient in supporting both Windows and Apple operating systems, with a strong emphasis on troubleshooting Dell and Apple hardware., • Familiarity with AV systems, security cameras (Verkada), access control systems (Chief), CCTV, POS systems, and Digital Signage., • Skilled in managing Ring Central VOIP Phones, Meraki network switches, and WiFi access points., • Experience supporting collaboration tools like Microsoft 365, Microsoft Teams and Zoom in a professional environment., • Exceptional communication skills, capable of interacting with both technical staff and non-technical end-users., • Strong multitasking abilities, with the skill to prioritize tasks in a high-pressure environment., • Bachelor's degree in a computer-related field, • Preferred certifications include HDI (Desktop Support Technician or Support Center Analyst), CompTIA, Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator), • At least 2 years of onsite support in a retail setting, with a preference for 3-5 years of overall support experience including hardware and software in medical, wellness, and fitness services.

Job DescriptionA&M Technologies, Inc. has an opening for a Tier II Network Technician: To support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The Tier II Technician roles/responsibilities are as follows: • The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices., • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team., • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)., • Draft and implement standard network change requests., • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)., • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory., • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process)., • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)., • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs., • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE), • Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs)., • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS., • Experience with Visio., • Familiar with ServiceNow and Confluence. Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2., • Available to travel up to 20% of the time., • Available to work flexible hours, to include weekend support. 94r6zXPYwi

We are seeking a Helpdesk Technician to provide tier 1 & 2 technical support and assistance, whether on the phone, in-person, or remotely, related to computer systems, hardware, and software. The Helpdesk Technician will provide ongoing daily support to Head Start site and remote work staff.

Job Description Job Title: Desktop Support Technician Location: 2011 N. Soto St, Los Angeles, CA 90032 Duration: 03 months (Contract to hire) Shift timing: 8:00 am to 5:00 pm Mon to Fri (40/hr a week) Pay Rate: $26 - $31/hr on W2 Job Description The Desktop Support Technician is responsible for the support of the user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required. Minimum Education: · High school diploma · Associates degree in a related field is preferred. Minimum Experience/Accountabilities: · At least six month experience in IT up to two (2) years required · Desktop Support experience · Operating systems: Windows 7, 10, OS X · Office Productivity Software: Office 2010 and 2016 · Cerner · ServiceNow