RN Care Ambassador
2 days ago
Fresno
About the Company Legacy Concierge delivers premier in-home nursing and caregiving across Southern California, bringing hospital-caliber clinical oversight into the comfort of home. Our clients and families choose Legacy for a seamless, high-touch experience rooted in responsiveness, strict confidentiality, and care that evolves with changing needs. About the Role The RN Care Ambassador is the clinical lead and a primary point of contact for clients and families. You will complete comprehensive assessments, build and manage personalized care plans, coordinate across providers and the in-home team, and ensure that every interaction reflects the Legacy standard: precise, calm, and deeply human. Responsibilities • Assessment and Planning, • Complete comprehensive in-person (or virtual) intake assessments, including medical history, current concerns, psychosocial dynamics, and client preferences., • Answer client and family questions with clarity and empathy; set expectations and next steps., • Complete clinical documentation and an intake summary report within established timeframes., • Monitoring and Evaluation, • Communicate effectively with clinical and non-clinical staff, clients, families, and clinical personnel in a courteous, compassionate, and efficient manner., • Conduct weekly client visits (or as clinically indicated) to reassess care needs and provide guidance to the in-home team., • Apply strong problem-solving and decision-making skills: identify root causes, implement corrective action plans, and evaluate effectiveness., • Coordination of Care, • Create and maintain individualized care plans in collaboration with the client and/or family., • Coordinate across the in-home team and external providers to support continuity of care and a seamless client experience., • Participate in after-hours and weekend on-call coverage on a rotating basis to support client and family needs., • Client Advocacy and Communication, • Provide ongoing phone and email communication with families, primary care physicians, power of attorneys, and the care team., • Serve as a liaison between the client, family system, and surrounding social systems, collaborating with professionals and non-professionals involved in care., • Support transitions of care (hospital-to-home, post-op recovery, new diagnoses) with clear planning and follow-through., • Quality and Compliance, • Ensure compliance with all applicable rules, regulations, standards, and internal policies., • Complete clinical quality tracker audits and support continuous improvement initiatives. Qualifications • Active California Registered Nurse (RN) license., • 5+ years of nursing experience; 3+ years of clinical/bedside nursing experience., • Prior hospital, home health or case management experience required; experience with geriatric populations required., • Strong assessment skills and clinical judgment; confident communicator in high-stress situations., • Excellent verbal and written communication; high-quality documentation habits., • Familiarity with dementia and chronic diseases common to the aging population., • Process-driven and organized; able to reset priorities and thrive in a fast-paced environment., • Proficient with Microsoft Office and Google Workspace tools., • Willing to be field-based and travel throughout Los Angeles County; reliable transportation required., • BSN required; MSN preferred. Required Skills • White-glove service mindset., • Unwavering discretion., • Calm leadership., • Proactive follow-through., • Collaborative communication. Preferred Skills • Experience with geriatric populations., • Familiarity with dementia and chronic diseases. Equal Opportunity Statement Legacy Concierge is committed to delivering exceptional, personalized care and maintaining strict confidentiality for every client and family.