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  • Mgr, Ops, Customer Service
    Mgr, Ops, Customer Service
    hace 15 horas
    Jornada completa
    Astoria, Queens

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit. Annual Hiring Range/Hourly Rate: • $85,000-$90,000 Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts, • Free hot healthy meals for unit operations roles Main Duties and Responsibilities: • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations, • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines., • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits., • Ensures supply chain/purchasing has current up to date data and support purchasing requirements., • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice., • Communicates the customer goals and represents the customer interests to the local GGI team., • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval., • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis., • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.)., • Owner of T-minus schedule to facilitate changes and bringing all departments together for success., • Maintains a professional appearance at all times. Treats the customer with dignity and respect. Internal & External Communication • Daily reconciliation of delays and communications need activities as required., • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis., • Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility), • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise., • Weekly inventory status checks. SR, • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations. Inventory Management • Ensures customer inventory sheet to be current and up to date par levels., • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR, • Provides customer feedback to help customer reduce costs through inventory management., • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR, • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR Quality • Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety)., • Compares FACs against goals., • Ownership of CSI and drives the process as outlined in GG policy and procedures. Cost Management • Conducts weekly documented billing checks to ensure items billed., • Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force. Targets • Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM, • Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR **Qualifications Education: • High School Diploma or GED required, • Associates degree or degree from a 4 year university or college is preferred Work Experience: • Proven Account Management skills required in order to create, maintain, and enhance customer relationships, • Minimum of 3 years of account/project management experience. Technical Skills: (Certification, Licenses and Registration) • Extremely detail oriented, • Technical and analytical competence (understands software, hardware, networks, etc.), • Motivated, goal oriented, and persistent, • High level of initiative and works well in a fast paced, team environment, • Handles stressful situations and deadline pressures well, • Plans and carries out responsibilities with minimal direction, • Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:, • Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool., • United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info), • American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process., • British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change, • Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. Language / Communication Skills: • Excellent written and oral communication skills, • Bilingual is a plus. **Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 25% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Normal office environment Budget / Revenue Responsibility: (Local Currency) **Organization Structure Direct Line Manager (Title): General Manager, Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Varies by unit Number of Dotted Line Reports: N/A Estimated Total Size of Team: Varies by unit **gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus **Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of *Excellence, Passion, Responsibility* and Respect**. To demonstrate these Values, we expect to observe the following from everyone: *Excellence* • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires., • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. *Passion* • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care., • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. *Responsibility* • We care about what we do, and we understand the impact we have on others and the planet., • We always look out for each other –creating a safe workplace environment is everyone’s responsibility. *Respect* • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and To be considered for this position, please submit your application by 07/23/2026. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/10/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • Real Estate Transaction Coordinator
    Real Estate Transaction Coordinator
    hace 18 días
    $20–$22 por hora
    Jornada completa
    Manhasset

    Our Manhasset office is seeking a highly organized, detail-oriented, proactive professional to serve as a key member of our operations team. This position is best described as the "utility player" of the office—someone who can successfully balance transaction coordination, MLS administration, marketing, compliance oversight, technology support, training coordination, recruiting support, office operations, and agent services in a fast-paced luxury real estate environment. You will work directly alongside our Managing Director and a team of experienced, high-performing real estate professionals. This is a fully in-person role that serves as a critical resource for agents, management, and corporate operations. Position Overview The Transaction Coordinator is responsible for managing the administrative lifecycle of real estate transactions while simultaneously serving as a primary operational support resource for the office. This is not a traditional transaction coordinator position. In addition to transaction management, the successful candidate will be responsible for MLS administration, marketing production, social media coordination, compliance review, recruiting support, agent website maintenance, CRM management, training coordination, technology troubleshooting, and implementation of company-wide initiatives. This role requires someone who can successfully balance: • Transaction management, • MLS administration, • Compliance oversight, • Marketing coordination, • Social media management, • Recruiting support, • Office administration, • Technology support, • Agent training and education, • CRM and website management, • Corporate reporting and brokerage initiatives The ideal candidate combines strong organizational skills with creativity, professionalism, technical aptitude, and a commitment to accuracy. This position plays a vital role in ensuring transactions remain compliant, listings are properly maintained, agents receive the operational support they need, and the office continues operating efficiently. Why Join Our Team? You will become an important part of a close-knit office environment where agents and staff genuinely support one another's success. You'll work alongside respected industry professionals while building a stable, long-term administrative career within a luxury real estate brokerage. This is an excellent opportunity for someone who enjoys helping others, solving problems, staying organized, and serving as a key contributor to the success of a high-performing office. Core Responsibilities Transaction Lifecycle Management Manage the administrative flow of transactions from contract to closing, including: • Managing transaction documentation and compliance, • Maintaining accurate files and records, • Monitoring critical deadlines, • Coordinating communication between:, • Buyers, • Sellers, • Attorneys, • Lenders, • Agents, • Supporting agents through listing-to-closing workflows, • Managing brokerage compliance requirements, • Organizing transaction files and supporting materials, • Ensuring adherence to brokerage, MLS, and New York State regulations, • Assisting with contract processing, transaction tracking, and closing preparation MLS Administration & Listing Management Serve as the primary MLS administrator for agents throughout the listing lifecycle. Responsibilities include: • Creating and managing MLS listings from inception through closing, • Researching, gathering, and entering listing information, • Preparing MLS-ready property descriptions, • Writing and editing public remarks and broker remarks, • Entering and verifying:, • Property details, • Property classifications, • Room descriptions, • Tax information, • School district information, • Property records, • Building dimensions, • Parcel information, • Section / Block / Lot information, • Directions and location details, • Uploading required listing documents and disclosures, • Coordinating required signatures through Authentisign and related systems, • Managing listing compliance requirements, • Resolving MLS compliance issues, • Processing:, • New listings, • Coming Soon listings, • Price changes, • Open houses, • Broker opens, • Under Contract updates, • Closed listings, • Other status changes, • Serving as a primary MLS resource for agents and management, • Ensuring listing accuracy and completeness throughout the lifecycle of each listing Listing Marketing & Property Promotion Coordinate listing launches and ongoing property marketing initiatives by: • Creating marketing materials for:, • New listings, • Open houses, • Broker opens, • Price improvements, • Under-contract properties, • Sold properties, • Company announcements, • Writing property descriptions for:, • MLS, • Company websites, • Email campaigns, • Print marketing, • Social media, • Creating luxury real estate advertising copy highlighting:, • Property features, • Lifestyle benefits, • Community amenities, • Developing headlines, captions, hashtags, and promotional content, • Designing postcards, notecards, digital flyers, and marketing pieces, • Coordinating broker-to-broker listing email campaigns, • Building targeted email and mailing lists for listing promotion, • Maintaining Laffey Real Estate branding standards across all marketing materials Social Media Management Manage and coordinate social media initiatives for listings, agents, recruiting, and brokerage operations. Responsibilities include: • Creating daily social media content, • Managing marketing calendars for agents and office initiatives, • Designing:, • Instagram posts, • Stories, • Reels, • Digital advertisements, • Recruiting campaigns, • Agent recognition content, • Creating content that increases:, • Property exposure, • Agent visibility, • Recruiting efforts, • Brand awareness, • Developing marketing copy, captions, and hashtags, • Monitoring branding consistency across all platforms, • Assisting agents with social media strategies and content implementation NYS Real Estate Advertising Compliance Maintain strict compliance with New York State Department of State advertising regulations, MLS requirements, Fair Housing standards, and brokerage policies. Responsibilities include: • Reviewing and approving marketing materials for compliance, • Confirming proper brokerage identification, • Confirming proper use of licensed agent names and titles, • Verifying required disclosures, • Monitoring buyer-side advertising compliance, • Ensuring listing broker disclosure compliance, • Maintaining Fair Housing compliance, • Reviewing MLS remarks and marketing language, • Identifying and correcting non-compliant advertising, • Providing guidance and education regarding advertising regulations Real Estate Research Perform detailed property and market research to support listings, marketing, and agent services. Research may include: • Property history, • Public records, • Tax information, • School district information, • Neighborhood information, • Comparable properties, • Market statistics, • Community highlights, • Property ownership records, • Parcel information Agent Support & Brokerage Operations Provide direct operational, marketing, administrative, and technology support to agents and office leadership. Responsibilities include: • Responding to agent support requests, • Creating and updating agent marketing materials, • Preparing promotional and branding materials, • Maintaining brand consistency, • Designing:, • Postcards, • Notecards, • Flyers, • Email campaigns, • Presentation materials, • Creating targeted marketing lists and distribution lists, • Assisting agents with CRM maintenance, • Uploading and organizing contact databases, • Providing day-to-day operational support, • Assisting agents with:, • CRM systems, • Marketing platforms, • Social media tools, • Video tools, • Presentation platforms Agent Website & CRM Management Maintain company-provided agent websites and CRM systems. Responsibilities include: • Updating agent websites within the Delta Media platform, • Maintaining website content and listing information, • Uploading agent sales history and profile information, • Researching and manually adding historical transactions when company systems do not automatically populate prior sales, • Assisting with CRM setup and maintenance, • Uploading and organizing contacts, • Managing database quality and organization, • Supporting agent marketing campaigns through CRM systems Recruiting & Retention Support Support brokerage recruiting and retention efforts through marketing, event preparation, and administrative coordination. Responsibilities include: • Designing and updating recruiting flyers, • Creating recruiting-related marketing materials, • Producing recruiting social media content, • Maintaining recruiting packets and materials, • Preparing recruiting meeting folders, • Maintaining recruiting presentation materials, • Updating class schedules and educational information, • Supporting brokerage initiatives aimed at attracting and retaining agents Training Coordination & Educational Support Coordinate and support agent education and office training initiatives. Responsibilities include: • Hosting and coordinating in-office training sessions, typically held twice per month, • Preparing training materials and handouts, • Creating:, • Marketing guides, • Compliance checklists, • MLS instructions, • Social media guides, • Technology tutorials, • Buyer representation materials, • Seller preparation materials, • Rental process guides, • Housing Choice Voucher / Section 8 materials, • Maintaining training attendance records, • Organizing educational resources, • Assisting with company-sponsored educational initiatives, • Participating in monthly company-wide meetings and corporate initiatives Materials should be: • Professional, • Easy to understand, • Printable, • Presentation-ready Office Marketing & Brand Management Support the overall image and branding of both the Manhasset office and Laffey Real Estate. Responsibilities include: • Maintaining office marketing displays, • Designing and updating office posters and promotional displays, • Updating window displays to reflect:, • Active listings, • Under contract properties, • Sold properties, • Price changes, • Open houses, • Promoting office events and company initiatives, • Creating agent recognition campaigns, • Supporting company branding efforts, • Producing content that highlights:, • Company culture, • Agent accomplishments, • Brokerage advantages, • Luxury services, • Maintaining a professional and luxury-oriented office presentation Office Technology & Daily Operations Serve as the office's primary resource for day-to-day operational and technical support. Responsibilities include: • Email setup and troubleshooting, • Printer support, • Office equipment troubleshooting, • Basic technology support, • Administrative support initiatives, • Assisting agents with company software and platforms, • Supporting daily office operations, • Helping colleagues resolve operational and technical issues that impact productivity Corporate Liaison & Compliance Support Act as a liaison between the Manhasset office and corporate operations. Responsibilities include: • Implementing brokerage-wide initiatives, • Supporting evolving company policies and procedures, • Completing required reporting requirements, • Managing corporate administrative projects, • Participating in company-wide meetings and initiatives, • Ensuring local adherence to company standards Required Qualifications Must Have • Exceptional written communication skills, • Strong attention to detail, • Outstanding organizational skills, • Ability to manage multiple priorities and deadlines, • Professional phone and email communication skills, • Strong proofreading abilities, • Ability to work independently, • Strong discretion and professionalism, • Interest in residential real estate, • Ability to learn new technology platforms quickly, • Ability to thrive in a fast-paced environment, • Ability to balance multiple responsibilities and frequent interruptions Preferred • Previous real estate brokerage experience, • Real estate transaction coordination experience, • Experience with OneKey MLS Matrix, • Marketing and social media experience, • Knowledge of Long Island real estate markets, • Experience with CRM systems, • Experience with Delta Media websites, • Familiarity with New York State real estate advertising regulations Technology Skills Preferred experience with: • OneKey MLS Matrix, • Canva, • Delta Media platforms, • CRM systems, • Instagram/Facebook/Meta Business Tools, • Email marketing platforms, • Digital marketing systems, • Microsoft Office Suite, • Real estate research tools, • Authentisign or electronic signature platforms The ability to quickly learn and adapt to new technology is essential. Ideal Candidate The ideal candidate is: • Creative yet highly detail-oriented, • Equally comfortable with paperwork, compliance, technology, and marketing, • Able to manage multiple agents and competing deadlines, • Organized enough to balance numerous ongoing projects simultaneously, • Comfortable supporting both local office needs and corporate requirements, • Professional, dependable, resourceful, and a proactive problem-solver, • Able to shift quickly between transaction management, marketing, technology support, compliance review, training coordination, and office operations, • Committed to a long-term administrative career This position is best suited for someone who enjoys wearing many hats and serving as a central resource for a busy office. Compensation & Schedule • Hourly Pay: $20.00–$22.00 per hour, • Schedule: Monday–Friday, 9:00 AM–5:00 PM, • Location: In-person, Manhasset, NY

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