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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    6 days ago
    $20–$21 hourly
    Full-time
    Flushing, Queens

    A growing company is seeking Customer Service Representative to join its team in New York City. The primary responsibilities include but not limited to the following: • Respond to customer calls, walk-in customers and emails, and answer questions about damaged products., • Handled customer complaints or concerns about defective products., • Determine if the damaged products are under valid warranty coverage., • Provide the quotations for replacement materials, parts, accessories, and repair service labor charges to customers or homeowners., • Measure the broken products or other items and enter accurate information to the system., • Prepare and process repair orders and ensure they are fulfilled., • Schedule repair services appointments for customers to fix on-site defective products., • Review complaints from customers and record type and scope of service to be performed., • Work with the Service Technician to ensure that all the replacement parts, accessories and items are ready for customers., • Determine and schedule repair services for customers., • Inform and dispatch Service Technician to perform repair services in various job sites., • Keep records of repairs, installation, removal of equipment or appliances, and hours required for each job., • Log all repair services and orders in the database system accurately., • Perform general administrative tasks, such as copying and filing. Qualifications • Associate degree or Bachelor degree preferred, • Minimum of 1 year of customer service experience, • Outstanding phone and email etiquette, • Able to manage multiple tasks simultaneously, • Pay attention to details., • Proficiency in MS Office, • Exceptional communication skills, • Bilingual in English and Mandarin/Spanish preferred. Salary: • Gross hourly rate: $ 20.00 ~ $21.00 per hour Benefits • Health insurance, • Dental insurance, • Paid sick leave, • 401K matching plan, • Life insurance

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  • Patient Services Representative
    Patient Services Representative
    1 month ago
    $20–$24 hourly
    Full-time
    Manhattan, New York

    Brian Herschorn, M.D. is a multi-specialty eye care practice that offers a wide range of services, including cataract surgery, diabetic eye care, eyelid surgery, BOTOX treatments, cosmetic facial plastic surgery, glaucoma diagnosis and treatment, and general eye care. Dr. Herschorn has been proudly serving the Manhattan and Brooklyn areas for over 30 years. POSITION TITLE: Patient Services Rep REPORTS TO: Front Desk Supervisor POSITION CLASSIFICATION: Nonexempt POSITION SUMMARY: Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, and insurance verification, handling medical records, filing, cashiering, and computer work. DUTIES INCLUDE BUT NOT LIMITED TO: • Work at the reception desk, answer phones, greet and communicate with patients and providers., • Scheduling, canceling, and rescheduling patient appointments and surgeries., • Checking in patients and properly documenting registration., • Insurance verification and verification of patient demographics., • Filing and retrieving medical records/files., • Copying and faxing duties., • Checking patients out, collecting co-pays and cash from patients, getting authorization on credit cards., • Entering charges, payments, and balancing the day in the computer., • Perform other duties as required., • Must read, understand, and adhere to all practice policies and procedures., • Qualifications:, • Knowledge of basic office equipment including copier, fax machine, and computer., • Skill in dealing with interpersonal issues and customer relations., • Ability to handle multiple priorities at once with minimal supervision and maximum accuracy., • Ability to comprehend and follow written and verbal instructions., • Ability to organize and communicate clearly., • Ability to maintain confidentiality of patient and employee information., • One to three years of experience is preferred in a medical office setting. Work Remotely: No Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Retirement plan Vision insurance Work Location: In person

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