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UBAA JOB DESCRIPTION TITLE: Investigation, Reconciliation and Customer Service Officer DEPARTMENT: Operations LOCATION: USA (New York) FLSA STATUS: Exempt JOB SUMMARY: The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and maintaining funds transfer business, providing product and service information, resolving product and wire service problems, trade operations and general inquiry. The function will also cover reconciliation and GL proofing. This individual will be part of a team that supports the processing of incoming and outgoing wire transfers, Commercial/Business Banking and Trade Operations. The role includes assisting management identify process improvements, policy, and procedure creation/updates, assist with internal audits and project management. In addition to the above the role will provide senior management with operational statuses and project updates as needed, initiatives on automation to improve the process. Policy and procedure annual updates, manning the investigation application and other duties that might be assigned by management. The incumbent of this position shall be responsible for adhering to the provisions stated in the Employee Accountability Policy Statement. ESSENTIAL FUNCTIONS & ACCOUNTABILITIES* • Accountable for job performance actions, which includes decision(s) impacting position responsibilities conforming to the bank’s risk appetite and tolerance levels as articulated in the bank's Risk Appetite & Tolerance Framework, mitigating violations or breaches to the bank’s risk appetite in the exercise of their empowerment and the achievement of desired job performance outcomes as directed by Management., • Payment exception identification and investigation processing, • OFAC review of incoming and outgoing wire transfers, which may include escalation to BSA/Compliance Department, • Reconcile wire requests to wire logs and supporting systems (Feedline, SWIFT, Finacle and GFT) reports and balances to the wire clearing accounts and General Ledgers., • Reconcile trade operations transactions including LC issuance and amendment, advising, documents review, payments, and tracing these to the respective general ledges and offshore accounts., • Develop strong partnerships with business partners with emphasis on commercial and specialty business units to provide subject matter expertise (SME) and support for day-to-day processes, regulations, compliance, audit reporting, risk policies/procedures., • Proactively identify and recommend new and effective ways to improve processes and quality assurance., • Assist Trade Operations and Funds Transfer management by drafting and updating new desktop procedures, and job aides., • Provide training and coaching to team members on investigations., • This function will cover reconciliation of nostro accounts in various currencies (EUR, USD, GBP, XAF, XOF, NGN, TZN, etc.), • Monthly Bank-wide GL proofing reported to Internal Control latest on the 5th day of each month., • Efficient manning of the Investigation application, • Periodic report to management, • Responsible for timely response to customer’s inquiries through email, surface mail and SWIFT messages., • Multi-tasking and ability to handle high volume of requests/projects in a fast-paced environment., • Specific duties and responsibilities may vary based upon departmental and Branch needs.Other duties may be assigned like the above consistent with the knowledge, skills and abilities required for the position. CORE SKILLS: • Services/Commercial Banking Services preferably with wire transfer experience, • Knowledge of banking rules and regulations, • Possess strong oral and written communication skills, as well as strong presentation skills., • Proficiency with key PC software (Word, Excel, Outlook), • Proficient Problem-solving skills, time management, and organizational skills, • Can work independently and with cross functional teams. MINIMUM REQUIREMENTS: • Minimum 5 years of experience in commercial banking operations role., • Bachelors, degree, • Experience with banking software, like Actimize, Finacle, Finastra TI, CRM Systems will be considered a plus. UBA America is an Equal Opportunity Employer

Job Description -Must be a Team player. • Ability to multi-task. -Great costumer service skills. -Flexibility is a must.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance., • Marketing new Business to grow State Farm costumer baseQUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred., • Bilingual Spanish or Hindi preferred.

What you will do in this role**- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands - Take incoming calls from boutiques and shops and resolve demands - Log call details onto call management systems and provide response and

Job Description Fresh Meat Manager Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The Meat Manager is responsible for providing our customers with the highest quality product. You are required to oblige with all safety and sanitation regulations as per NetCost policies. In addition, you are responsible for processing/packaging/stocking meat products according to NetCost Market Standards. • Possesses extensive knowledge of the fresh meat products you are selling to the consumer, • Train all new meat associate staff, • Properly wraps, scales and labels product, • Must ensure that all products are being priced accurately, • Maintain all meat related products in appropriate temperature, • Use all equipment properly as per NetCost Market safety policies and procedures, • Responsible for training and development of new and existing employees in all aspects of the job, such as stocking and merchandising, sales and service, record-keeping and department-specific tasks, • Practice safe food handling procedures, • Receiving, storing, cutting and grinding meat all various types of meat, • Receive supplies, organize and maintain inventory, • Dress and groom according to NetCost Market policy including uniform, name badge and hat or hair restraint requirements, • Perform duties in accordance with NetCost Market policies and standards, • Complete all applicable department training programs, • Ability to stand, bend, twist, reach, push, pull and regularly lift up to 50 lbs., • Follow approved procedures for receiving, code-dating, preparing, storing, price-marking, scaling, and restocking products to ensure quality protection, accuracy and product rotation, • Be knowledgeable in and able to differentiate between all various types of Meat’s and related merchandise including preparation for sale to costumer, • Contribute to controlling freshness and quality control of the product, • Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods, • Check refrigeration equipment for proper performance regularly; report any failures immediately, • Clean and sanitize all work surfaces, utensils and equipment in accordance with health and safety regulations, • The Company reserves the right to transfer anyone at any time for any reason. Preferred Qualifications: • High school diploma or equivalency degree, • Must be 18 and over, • Experience with meat cutting and, • Ability to interpret, understand and follow instructions and solve problems, • Able to work well with others as a team member, • Must be able to lift up to 50 lbs

The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and maintaining funds transfer business, providing product and service information, resolving product and wire ser

The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and maintaining funds transfer business, providing product and service information, resolving product and wire ser

The Investigations, Reconciliation and Customer Service Officer reports to UBA America Head of Investigations, Reconciliation and Operations Control and serves customers by facilitating and maintaining funds transfer business, providing product and service information, resolving product and wire ser