Case Manager II Bilingual Receptionist
il y a 23 jours
San Francisco
Job Description The Case Manager II/ Bilingual Receptionist provides support to two Catholic Charities programs at the Bayview Access Point. Salary : $ 30.26-$31.18 an hour Location: Onsite 5 days a week This position is the critical first point of contact for households experiencing homelessness. The Bilingual Receptionist is required to greet households and visitors as well as answer and direct inquiries in person or on the phone. The Bilingual Receptionist determines and refers households and visitors to Housing Problem Solver And Outreach Workers to best handle their needs. Additionally, the Bilingual Receptionist is informative of services provided, location of departments, offices, and employees within the building. • Create a welcoming environment for households and visitors, • Maintain visitor's list, • Maintain reception and waiting area appearance, stock publications as needed, • Provide information and referral support for households, • Direct household to proper intake rooms, • Maintain external phone messaging protocols and follow proper phone procedures, • Answer the front door, • Provide Access Point households who are in the receptionist area with drinks and food, • Sanitize the receptionist and the children area after every encounter, • Supervise children while households are meeting with Housing Problem Solvers, • Work harmoniously with other employees, households and the general public, • Inventory, order and stock office, building facility, PPE, household food and kitchen supplies as necessary, • Reconcile supply purchase orders and submit to the Program Manager, • Monitor Office, Building Facility, and Kitchen’s Supply Expense Budget among programs, • Collect, sort, distribute and prepare mail, messages and courier deliveries, • Data entry in the One System and CARE System, • Assist with Spanish translation, • Regular attendance and punctuality is a requirement of this position., • Provide administrative assistance to the Program Manager and Program Director, • Experience in handling reception and high-volume household;, • Education in trauma, domestic violence, substance abuse, and mental health issues;, • Integrity to handle sensitive information in a confidential manner;, • Bilingual in English and Spanish is required;, • Excellent organizational abilities;, • Professional appearance and positive demeanor;, • Ability to work efficiently, independently, support multiple departments/people and multi-task;, • Actively looking for ways to help people;, • Frequent lifting, pushing, and pulling., • Occasionally exposed to perfume or scents in personal care products used by employees and visitors. CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\r\n\r\nCATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.\r\n\r\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.