Customer Service Representative - Lab
6 days ago
Tacoma
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Night, Schedule: 8:00pm-6:30am Tuesday-Friday The Customer Service Representative (CSR) Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. • High School diploma or equivalent, • Depending on assigned area, MA-P license may be required Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play. * Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years * Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future * Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life * Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other * Belonging for all Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued * Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.