Miami Beach
Job Description About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. We strive to maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. Position Overview: The Concierge is a dual role that serves as the Pool/Gym Attendant and also provides clerical support by receiving, registering, and checking out resident packages, and providing Front Desk coverage as needed. The pool/gym functions include maintaining a safe, clean and welcoming pool & gym environment for residents and their guests. Front desk coverage includes managing all visitors’ operations and reception responsibilities. This includes professionally answering and routing calls, assisting with various administrative functions, including receiving and logging in packages. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service. The days/shift for this role are Fri, Sat, Sun, Mon, Tues from 12:30 PM - 9:00 PM. Responsibilities include, but are not limited to: Front Desk: • Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members., • Greet and announce visitors in a professional and courteous manner., • Maintain a safe and clean reception area and conference rooms., • Handle inquiries from clients and tenants., • Assist with mailings., • Work on special projects as assigned., • Follow visitor and guest check-in procedures (ID scan, BuildingLink entry, resident confirmation)., • Work independently and maintain awareness of all amenity areas., • Communicate clearly with the supervisor and management about issues or supplies. Pool-Gym Attendant: • Monitor pool deck and surrounding areas to ensure safety, cleanliness, and order, • Complete all opening and closing tasks for amenities each day., • Set up and maintain pool furniture, umbrellas, and towels daily., • Provide assistance with towel service, shade adjustments, and resident requests., • Regularly check water levels, cleanliness, and report any safety or maintenance concerns to management immediately., • Remove trash and maintain overall tidiness of pool deck & gym., • Monitor pool & gym occupancy and report overcrowding or unsafe behavior., • Assist management and security in enforcing guest policies and responding to incidents or emergencies., • Support in coordinating resident poolside events or activities as needed., • Maintain cleanliness and organization of gym areas, including wiping down equipment and re-racking weights., • Maintain adequate towel supply at the pool and spa by regularly washing, replenishing, and organizing during each shift. Receiving Packages: • Receive packages and register them in the system., • Generate a package report at the end of the shift. Qualifications: • Candidate must have prior Front Desk Experience, • Microsoft Office experience and data entry skills, • Effective written and verbal skills, • Strong communication and customer service skills, • Organizational abilities, • Prior experience in hospitality, customer service, or pool/beach attendant role preferred., • Ability to remain alert and observant in a busy environment., • Basic knowledge of pool safety and sanitation standards; CPR/First Aid certification a plus., • Bilingual (English/Spanish) preferred, • Excellent time management skills and be able to work well in a fast-paced environment., • Must be able to lift to 50 lbs. Working Conditions: • Subject to sun exposure and weather conditions., • Physical activity including standing, walking, lifting, and carrying up to 30-50 lbs., • Frequent interaction with residents, guests, and vendors. Benefits: • Medical Insurance, • Dental Insurance, • Vision Insurance, • 401K Matching Program, • 10 Paid Holidays (may vary between properties), • 17 PTO Days, • Advancement Opportunity AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law. DAYS: Fri, Sat, Sun, Mon, Tues HOURS: 12:30 PM - 9:00 PM OFF: Wed, Thurs