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  • Guest Experience Manager
    Guest Experience Manager
    9 hours ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Head of Social
    Head of Social
    10 hours ago
    Full-time
    New York

    About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... As Blank Street scales, we need someone who can own not just how our content looks, but what it stands for. As our Head of Social, you will define the creative POV across our social channels and ensure that what we publish builds long-term brand equity, not just short-term noise. Reporting into our Global Creative Director, you'll partner closely with US UK Marketing to shape a cohesive, scalable content system that reflects who we are as a brand, and protect that standard as we grow. What You'll Own • Define and evolve the creative POV across all social platforms., • Build a clear content framework that balances brand storytelling, product education, and campaign support., • Lead and develop members of the content team, raising the bar for craft and clarity., • Partner cross-functionally with Marketing to translate campaign goals into brand-led executions., • Establish a scalable visual and editorial system that can grow with the business., • Own insights and reporting in partnership with Marketing, using data to inform creative decisions without diluting brand integrity. Who We're Looking For • A strong creative leader with a distinct, defensible point of view., • Experience owning social strategy and creative direction at a high-growth lifestyle, fashion, or beauty brand., • Comfortable presenting to senior stakeholders and advocating for brand-first thinking., • Experienced in building systems, not just campaigns., • Deep understanding of how social platforms shape brand perception., • High standards for taste, clarity, and cultural relevance. Requirements • 8--10+ years in creative, brand, or social leadership roles., • Clear ownership of a social channel or brand ecosystem., • Experience managing and developing creative talent., • Portfolio demonstrating both aesthetic strength and strategic thinking. Benefits \& Perks • $120,000 - $140,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Training Content Coordinator
    Training Content Coordinator
    11 hours ago
    $68000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Learning Experience Designer (LXD) is responsible for designing engaging, practical, and scalable learning experiences that support our frontline and leadership teams across the NAYA system. This role owns the end-to-end design of training in our LMS, Opus, translating real-world restaurant operations into clear, accessible, and impactful learning. You'll partner closely with Subject Matter Experts (SMEs), operators, and People Culture leaders to build blended learning experiences---including eLearning, video, job aids, and assessments---rooted in adult learning best practices and designed for a diverse, frontline workforce. This role is ideal for someone who blends creative instructional design, strong technical execution, and a deep understanding of how adults learn on the job. What You'll Do Operational Instructional Design Content Creation • Design innovative, engaging learning experiences using eLearning, microlearning, blended learning, video, graphics, voiceovers, simulations, and job aids, • Apply modern instructional design methodologies (ADDIE, microlearning, scenario-based learning, blended learning) to meet diverse learning styles, • Translate complex operational and behavioral concepts into clear, learner-friendly content, • Source and/or create visuals, images, and media that elevate the learning experience and reflect the NAYA brand, • Review and refresh existing training content to ensure accuracy, relevance, and brand consistency Curriculum Design, LMS Management Collaboration • Conduct training needs assessments in partnership with operational and support center leaders, • Collaborate cross-functionally to build scalable curricula aligned to business priorities and KPIs, • Partner with SMEs to develop learning that maximizes retention and on-the-job application, • Build, test, launch, and maintain courses in Opus, ensuring accuracy, functionality, and usability, • Manage LMS content including posting videos, animations, and images, • Drive LMS adoption and promote a culture of continuous learning, • Proactively update training as processes, systems, or standards evolve, • Troubleshoot LMS and course issues as needed Training Evaluation Effectiveness • Measure learning effectiveness through assessments, learner feedback, dashboards, and business metrics, • Evaluate learning outcomes and ensure alignment with operational and people goals, • Apply a test-and-learn mindset to continuously improve content and impact Coaching, Support Field Connection • Draft and distribute communications announcing new or updated learning, • Support learners and stakeholders during launches and updates, • Visit restaurants to observe operations, validate training effectiveness, and gather feedback, • Act as a connector and influencer across teams to accelerate adoption and embed learning into daily work, • Champion a culture of growth, agility, and continuous learning About You Experience Skills • 3+ years of experience designing learning experiences (eLearning, video, classroom, blended learning), • Strong foundation in adult learning theory and frontline workforce training, • Proficiency with eLearning authoring tools such as Opus, Articulate 360, Storyline, • Proficiency with video tools such as Vyond and Camtasia, • Experience managing or working within a Learning Management System, • Ability to juggle multiple projects and deadlines in a fast-paced environment, • Excellent written and verbal communication skills, • Strong organizational skills and attention to detail, • Analytical mindset with a focus on continuous improvement, • Desire to learn and grow with our rapidly growing company Nice to Have (but not required) • Restaurant, QSR, retail, or hospitality experience, • Knowledge of food safety standards, QSR operations, or hospitality principles, • Degree or certification in Instructional Design, Organizational Development, Education, HR, or related field, • Ability to read and write in Spanish How You Show Up • Collaborative, relationship-driven, and solution-oriented, • Self-starter with an ownership mindset, • Curious, creative, positive, and energized by building things from scratch, • Likes to have fun while being challenged every day

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  • Sr. Manager, Category & Commercial Strategy
    Sr. Manager, Category & Commercial Strategy
    6 hours ago
    $115000–$140000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Senior Manager, Category Commercial Strategy. This is a great opportunity for an experienced individual to work closely with the growing team of Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth across retail brick and mortar and CPG. The ideal candidate is someone who is data-driven, CPG savvy, and can thrive in a fast-paced environment (and loves ice cream!). The Senior Manager, Category Commercial Strategy will bridge strategy and execution across category, pricing and in-market activation. This role is the commercial architect of how we win at shelf. The role will own the development and execution of best-in-class category, pricing, promotion and merchandising strategies that drive velocity, profitable growth, and retailer alignment across all channels of trade. The role will work cross functionally among Sales, Marketing, Finance and Customers to ensure we win at shelf and online. This role can be and based anywhere in the United States. Strong preference would be candidates based in markets where VL has retail outlets (CA, CO, TX, IL, FL, GA, NC, TN, PA, NJ, NYC, CT or MA). Job Responsibilities • Key Outputs:, • Key Outputs:, • Key Outputs: Job Requirements • 6 to 10+ years in Category management (CPG) and Trade marketing / shopper marketing, • Experience with Frozen or perimeter categories, distributor environments (UNFI, KeHE), and high-growth emerging brands, • Proven record of crafting comprehensive storytelling to be used in retailer sell-in, • Comfortable with imperfect data environments, building resources and tools from scratch and ability to pivot and adjust quickly, • Ability to sustain high accuracy and work performance, • Technical aptitude and ability to quickly learn new applications, • Ability to work independently as well as collaboratively, self-prioritizing work load in a fast paced, team-oriented work environment, • Strong comprehension and problem-solving skills, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $115,000.00 - $140,000.00 annual compensation depending on experience, paid weekly Eligible for annual 10% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $115,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Real Estate Agent
    Real Estate Agent
    1 month ago
    Full-time
    Manhattan, New York

    We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We are an independent brokerage but function as a team, which means that each full-time agent should expect, on a monthly basis: 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources we provide: • CRM with built-in automated workflows and templates for easy follow up, • Property Shark and Vulcan dialer tools to build your book of business, • Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives, • Mailchimp and assistance with your newsletter, • Pre-made social media templates and opportunities to cross-post with our brokerage account, • Competitive splits, including ongoing bonuses for setting up company wide partnerships, • Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities: • Provide top-notch customer service to our buyers, renters, and sellers across NYC, • Pitch clients and show them appropriate and tailored properties for their search, • Stay updated on real estate trends and fair housing regulations, • Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients, • Form and grow relationships with developers and landlords Skills Required: • 2+ years as a licensed real estate agent, and an active license in NY, • Strong client service skills with the ability to build rapport quickly, • Excellent communication skills, both verbal and written, • Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team, • Proficient in using CRM software and consistent client follow-up, • A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

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  • Real Estate Agent
    Real Estate Agent
    1 month ago
    Full-time
    New York

    We have more leads than agents and need your help to close buyers and clients across Manhattan, Brooklyn, and Queens. Our team is growing and we are looking for motivated agents to join us! About Us Loftey was founded in 2015 as a startup and has continued to grow into a top agency for sales and rentals across NYC and surrounding areas. Our listings website attracts consistent traffic, and our agents have deep experience across the city working with a wide variety of clients. We Are An Independent Brokerage But Function As a Team, Which Means That Each Full-time Agent Should Expect, On a Monthly Basis 10-15 Zillow leads in Manhattan, Brooklyn, and Queens 20-30 Buyer leads from our unique partnerships 10-20+ website signups In return we ask for a growth mindset and diligent CRM updates. We offer training and mentorship and thrive on teamwork and self-starter, solution-seeking colleagues. Resources We Provide CRM with built-in automated workflows and templates for easy follow up Property Shark and Vulcan dialer tools to build your book of business Collaborative atmosphere via office and Slack, including ability to work directly with our CEO on key initiatives Mailchimp and assistance with your newsletter Pre-made social media templates and opportunities to cross-post with our brokerage account Competitive splits, including ongoing bonuses for setting up company wide partnerships Mentorship and training on best-in-class real estate approaches and technology. We have been growing quickly and are looking for enthusiastic and hungry agents to help us scale. We take pride in helping our agents businesses thrive, and have programs set up to get your business to succeed with us. Responsibilities Provide top-notch customer service to our buyers, renters, and sellers across NYC Pitch clients and show them appropriate and tailored properties for their search Stay updated on real estate trends and fair housing regulations Utilize our CRM tools to increase conversion and post on social media to stay engaged with former clients Form and grow relationships with developers and landlords Skills Required 2+ years as a licensed real estate agent, and an active license in NY Strong client service skills with the ability to build rapport quickly Excellent communication skills, both verbal and written Ability to work independently as well as part of a team -- your business is yours to build, but we also like to share deals amongst the team Proficient in using CRM software and consistent client follow-up A positive, solution-seeking attitude and a willingness to learn and adapt in a fast-paced growing organization. Employment Type: Full Time Salary: Commission based

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