New York
Job Description JCCGCI is seeking a dependable and service-oriented IT Assistant to provide day-to-day technical support to staff and help maintain reliable, secure technology systems. This role supports hardware, software, and network needs; assists with IT projects; and plays an important role in ensuring staff can work efficiently and effectively. Key Responsibilities • Provide first-level technical support for hardware, software, and connectivity issues (in person and remotely)., • Assist with setup, configuration, and maintenance of computers, mobile devices, printers, and other IT equipment., • Support user account management, including onboarding/offboarding, password resets, and access permissions., • Troubleshoot common operating system, application, and network issues; escalate complex issues as needed., • Maintain IT inventory, track equipment assignments, and assist with asset management and procurement., • Assist with system updates, patches, backups, and antivirus monitoring., • Support basic network functions such as Wi-Fi connectivity and peripheral setup., • Document procedures, troubleshooting steps, and issue resolutions., • Assist with IT projects, including software implementations, system upgrades, and technology trainings., • Follow organizational policies related to data security, confidentiality, and acceptable technology use., • Perform other related duties as assigned. Qualifications • High school diploma or equivalent required; Associate’s degree in Information Technology or a related field preferred., • One (1) year of IT support or help desk experience preferred., • Working knowledge of Windows operating systems., • Basic understanding of networking concepts (Wi-Fi, VPNs, printers, Ethernet, shared drives)., • Familiarity with Microsoft 365 and/or Google Workspace., • Strong problem-solving, communication, and customer service skills., • Ability to manage multiple tasks and maintain accurate technical records. This position is Full-Time, 35 hours per week This is an On-Site position with traveling to other JCCGCI sites required Pay: $28.00 - $32.00 per hour We offer a comprehensive benefits package, generous PTO, and free on-site parking JCCCGCI Inc. is an EOE. Company DescriptionA COMMUNITY BASED ORGANIZATION WITH A CITYWIDE IMPACT The Jewish Community Council of Greater Coney Island is an Equal Opportunity EmployerA COMMUNITY BASED ORGANIZATION WITH A CITYWIDE IMPACT\r\nThe Jewish Community Council of Greater Coney Island is an Equal Opportunity Employer