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Job Description Now Hiring: Shift Leader (Hourly) • Department: Operations, • Reports to: Assistant General Manager (AGM), Restaurant General Manager (RGM), • Pay Rate: $13.25 per hour - $16 per hour As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. POSITION SUMMARY The Shift Leader (SL) is responsible for overseeing the day-to-day operations of the restaurant during their assigned shift. This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operates smoothly. The Shift Leader plays a crucial role in managing day-to-day operations, maintaining a positive work environment, upholding brand standards, optimizing operational efficiency, and supporting the management team to achieve business goals. This is a key leadership role for individuals who are looking to grow into management. DUTIES & RESPONSIBILITIES: Team Leadership & Supervision: • Supervise, motivate, and manage restaurant staff during the shift., • Train new employees in procedures, guest experience, and company standards., • Monitor employee performance and provide balanced feedback., • Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts., • Set a positive example through hustle, high standards, and a guest-first attitude., • Coach and support team members in real time to improve speed, service, and execution., • Ensure restaurant is staffed by executing schedule created and posted by RGM., • Ensure the restaurant is clean, stocked, and operational during all hours of business., • Ensure a high standard of guest service is always maintained., • Resolve customer complaints or concerns calmly, promptly and professionally, turning problems into positive outcomes., • Ensure the front-of-house (FOH) and dining area are clean; maintain a welcoming and positive environment for both guests and staff., • Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness., • Monitor food and inventory, ensuring timely ordering to avoid shortages., • Ensure kitchen and dining areas are maintained to health, safety, and cleanliness standards., • Monitor and maintain all equipment to ensure it is functioning properly., • Assist in the development of staff by providing training on new procedures and ensuring all employees are up to date with company, brand, and restaurant standards., • Mentor staff and assist in developing their career progression within the restaurant., • Provide regular coaching, feedback, and encouragement to help team members grow., • Help manage cash control and POS transactions; accurately reconcile cash at the end of the shift., • Track and record sales data, labor, and operational costs to ensure the restaurant is meeting financial goals. Monitor labor, food, and supply costs during shifts; adjust as needed to meet targets while ensuring adequate staffing levels are maintained., • Ensure adherence to health and safety regulations, including food safety and sanitation guidelines., • Ensure the cleanliness and organization of the restaurant, including dining rooms, kitchen, restrooms, and storage areas., • Monitor food preparation and portions to ensure consistent quality and alignment to brand standards., • Enforce food safety and sanitation standards in line with company and regulatory guidelines., • Positive Energy: Creates a welcoming environment with high enthusiasm and optimism., • Accountability: Takes ownership of shift outcomes, staff performance, and guest satisfaction., • Recognition: Encourages others and celebrates team wins and personal progress., • Servant Leadership: Leads with empathy, supports team needs, and builds trust through action., • Situational Awareness: Can assess what’s happening quickly and respond with good judgment., • Team Leadership: Can direct, motivate, and resolve issues while remaining fair and respectful., • Execution Focused: Gets things done the right way, even in high-pressure moments. SKILLS & QUALIFICATIONS: • Must be at least 18 years old., • High school diploma or equivalent is preferred but not required; some college coursework in hospitality or business management is a plus., • Minimum of 1 year of customer-facing restaurant experience required., • At least 1 year of experience in a supervisory or leadership role within the restaurant or hospitality industry preferred., • Must have or be willing to obtain required food handler’s certification for respective state/local area., • Basic computer skills required., • Must be able to fluently speak and understand English., • Must be able to successfully pass a background check., • Strong leadership, communication, and interpersonal skills., • Ability to manage time effectively and prioritize tasks in a fast-paced environment., • Problem-solving abilities and the capacity to make quick, informed decisions., • Strong organizational skills and attention to detail., • Knowledge of health/food safety, restaurant operations, and customer service principles. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: • Must be able to handle stress in a fast-paced, high-energy restaurant environment., • Must be able to stand and walk for extended periods (up to 8 hours per shift)., • Must be able to work an average of 40 hours per week. Evening, weekend, and holiday availability may be required., • May be exposed to heat, cold, cleaning chemicals, and sharp kitchen equipment., • Must be able to lift, carry, and move up to 50 lbs. COMPENSATION & BENEFITS: • Hourly wage (specific rate depends on experience and location)., • Opportunities for advancement to management roles., • Employee meal discounts and team recognition programs., • Full-time employees may also be eligible for, paid time off, health benefits, or other incentives. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

Job DescriptionAngie’s Lobster Shift Leader $19.01/hr. 701 W. 15th Street, Plano, TX 75075 Benefits: • Paid vacation time, • Medical, dental and vision insurance, • Closed on seven major holidays, • Growth potential with a start-up, • Free shift meal A Shift Leader will be able to: • Oversee and manage the daily operations of the shift, • Communicate clearly and effectively with the team, • Ensure excellent customer service and satisfaction, • Handle customer complaints or issues in a professional manner, • Work efficiently in a fast-paced environment, • Train and supervise staff members, providing guidance and support, • Maintain a clean and organized work environment, • Assist with food preparation and handling when necessary, • Operate the POS system accurately and efficiently, • Coordinate with other departments to ensure smooth operations, • Adhere to all food safety standards, • Monitor inventory levels, • Be cross-trained for all positions as well as opening and closing the restaurant, • Stand for up 8+ hrs. at a time, • Work with fryer, grill and kitchen equipment safely The ideal candidate should have: • Previous experience in a supervisory role, preferably in the food industry, • Strong knowledge of food handling and safety regulations, • Excellent communication and leadership skills, • Ability to multitask and prioritize tasks effectively, • Will bring a positive attitude to work every day, • Has the ability to adapt, multitask and take feedback in a positive manner, • Can effectively lead and manage a small team, • Is dependable and has reliable transportation Shift leaders shift managers, restaurant supervisors, restaurant managers, assistant managers, shift supervisors encouraged to apply.

Job Description POSITION PURPOSE Responsible for ensuring quality control in the customer service center. Ensures that customers are promptly, courteously, and professionally served and their questions and problems effectively resolved. Provides quality control through daily monitoring and sales coaching. Conducts all training for new associates, as well as ongoing training of existing associates. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for ensuring the effective performance of customer service functions • Provides training for all new hires, consisting of classroom, hands on, and mock calls., • Ensures all associates are trained and prepared for customer calls., • Provides on going training for the Customer Service Center associates, as need., • Ensures that customer requests are received, processed, and resolved accurately and timely. Ensures that customers are properly informed of the status of their account(s)., • Ensures that customer files are updated and maintained., • Assist associates and branch personnel with the resolution of Customer Service-related issues., • Provides assistance with more complex and sensitive problems., • Ensures that related customer service is provided in accordance with established policies and procedures., • Continually monitors customer service functions and suggest revisions to policies and procedures as needed to ensure superior customer service. Ensures that service activities are effectively prioritized., • Ensures that the Customer Service Center maintains an acceptable if not exceptional service level using call monitoring as well as statistical data., • Backup manager, assistant manager whenever necessary., • Provides Customer Service Supervision daily, including but not limited to decision making, customer resolutions, and maintaining call volumes., • Provides on going coaching as necessary. 2. Assumes responsibility for ensuring effective technical service to Company customers. • Ensures technical phone system software is properly working and interprets statistical data. Communicates effectively with agents to ensure their understanding of the data. Obtains and conveys information as required. Researches and resolves technical problems., • Reports technical problems to appropriate personnel for investigation, and to prevent reoccurrence of problems., • Maintains and projects the Company's professional reputation. 3. Assumes responsibility for providing effective sales and marketing support. • Seeks to expand the Company's product line in existing and new accounts through customer support phone calls., • Ensures that customer needs are appropriately referred and followed up., • Provides technical service support for representatives as needed., • Develops and presents sales and service training as required. 4. Effectively supervises Customer Service personnel, ensuring optimal performance. • Provides leadership through effective goal setting, delegation, and communication. Ensures that personnel are well informed of policies and procedures. Discusses service areas needing improvement., • Trains, directs, and coordinates personnel. Provides assistance and support as needed. Develops and conducts training to ensure effective customer service., • Provide input on performance appraisals. Provides suggestions for improved performance. Formulates and implements associate corrective actions as needed. 5. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and management. • Assists and supports related departments as required., • Keeps management informed of area activities and of any significant concerns., • Attends and participates in meetings as required., • Completes reports, records, and other documentation as required. 6. Assumes responsibility for related duties as required or assigned. • Completes miscellaneous customer service functions and special projects as assigned., • Ensures that work area is clean, secure, and well maintained., • Stays informed of changes in the customer service field., • SUPERVISORY RESPONSIBILITIES:, • Lead and manage team through training, developing, and coaching associates on a consistent basis, • Encourage others to set challenging goals and high standards of performance, • Inspire associates to define new opportunities and continuously improve the organization, • Celebrate and reward significant achievements of associates, • Present logical and persuasive case for proposals and positions 1. Customer service functions including orders, set up of new customers, returns, billings, etc. are completed accurately, timely, and in accordance with established policies and procedures., 2. Professional business relations exist with customers. Questions, problems, and information needs are resolved courteously, effectively, and promptly. Customer assistance is provided as required., 3. Technical service questions and complaints are resolved quickly, and the Company's professional reputation is maintained., 4. Required documentation, records, reports, and files are complete, accurate, and up to date., 5. Department personnel are effective, efficient, and well supervised. Personnel are assisted and supported as needed., 6. Effective working relations and coordination exist with Company personnel. Information is obtained and conveyed as needed. Technical problems, customer product needs, and sales leads are appropriately referred., 7. Management is informed of area activities and of any significant concerns. QUALIFICATIONS Education/Certification: Bachelor’s degree business or a related field or 5 years banking experience. Required Knowledge: Knowledge of Company products. Familiarity with pricing and sales procedures. Thorough understanding of customer service practices. Experience Required: At least two years of customer service experience and one year of supervisory experience. Skills/Abilities: Excellent communication and public relations abilities. Strong trouble-shooting and problem-solving skills. Ability to train and supervise others. Ability to learn and understand technical phone system software and equipment information Service orientation and sincere willingness to assist others. Able to use PC, calculator, telephone, and related business equipment. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions. (Such as in a typical office.) MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions. Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage. Able to perform very simple algebra. Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and to make professional presentations. Hours: Monday - Friday Available 10:3 AM - 7:00 PM. Saturday Available 9:00 AM - 5:00 PM. (Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays) 40 hours

Job DescriptionGrow with us! Were Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities • Provide an exceptional customer service experience. -Responsibilities include: • Check members into the system., • Take prospective members on tours then assist them with the new account sign-up process, • Facilitate needed updates to members accounts., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Detailed cleaning in all areas of the facility.Qualifications/Requirements, • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • People with positive mental attitudes excel here!, • Customer service background preferred., • Punctuality and reliability is a must., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs., • Will occasionally encounter commercial cleaning products during shift., • Our team players and members are our top priority! Thats why we are following super-strict safety and cleaning protocols., • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates., • Squeaky Clean! Weve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19., • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all., • Need a day off? Full time employees have paid leave to take a break!Benefits & Perks, • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay, • Every Team Player receives a FREE Planet Fitness Black Card Membership, • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources, • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players What are you waiting for? APPLY TODAY!

Job DescriptionLooking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities • Provide an exceptional customer service experience by filling in for available shifts when needed. -Responsibilities include: • Be on call to assist with shift coverage, as needed, • Check members into the system., • Take prospective members on tours then assist them with the new account sign-up process, • Facilitate needed updates to members accounts., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Detailed cleaning in all areas of the facility.Qualifications/Requirements, • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • People with positive mental attitudes excel here!, • Customer service background preferred., • Punctuality and reliability is a must., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs., • Will occasionally encounter commercial cleaning products during shift., • Our team players and members are our top priority! Thats why we are following super-strict safety and cleaning protocols., • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates., • Squeaky Clean! Weve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19., • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all., • Need a day off? Full time employees have paid leave to take a break!Benefits & Perks, • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay, • Every Team Player receives a FREE Planet Fitness Black Card Membership, • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

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