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Job Title: Japanese Bilingual Marketing & Merchandising Assistant - Anime Location: New York, NY (Midtown) - On site Work hour: 9:30am - 6:00 pm (M-F) Classification: Non-Exempt, full-time, Direct-Hire This position supports merchandising and marketing activities, including assisting with Anime product information for new, limited, and promotional items, coordinating orders, and helping prepare basic sales and inventory data. In addition, the position assists with communicating product details internally, supporting merchandising decisions, and helping with inventory handling. The role also includes participation in anime-related events and conventions, providing on-site support as needed. This position requires strong Japanese-English bilingual communication skills. Candidates with a strong interest in anime and related content are highly encouraged to apply. Responsibilities Support merchandising and marketing activities related to anime products under the Manager Assist in selecting and ordering products based on market trends and customer demand Help communicate product information internally and coordinate basic merchandising activities Assist in preparing and reviewing basic sales and inventory data Monitor inventory levels and support decisions on product replenishment, promotion, or reduction Assist with pricing and promotional activities, including discounts and special campaigns Communicate with suppliers and handling documents such as invoices or credit memos Support inventory management, including processing returns and tracking related documents Support planning and coordination of promotions and anime-related events and conventions Communicate with publisher representatives and assist with gathering product information and coordinating orders and related activities Qualifications: Japanese-English bilingual proficiency is required (business-level Japanese required) One year of office or desk-based computer work experience is required Basic Microsoft Office skills, including Excel, are required Strong communication and coordination skills Interest in or passion for anime and manga is a plus Benefits: Medical/Dental/Vision, Life, Paid Vacation, Paid Holidays, Paid Sick Leave, 401K and employee discount The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at . By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Position: Project Manager Location: Remote Duration: 12 Months C2H Job Description: As a member of the Security, Delivery, and Portfolio (SDP) team, you will be responsible for executing operational sustainability projects that typically involve the remediation of End of Life (EOL) IT (Information Technology) Infrastructure (HW/SW); Vulnerability Remediation; Compliance; Modernization; and Process Improvements. Responsibilities: • Manage an assigned set of medium to large-scale IT Infrastructure projects., • Conduct application architecture assessments and help define solutions for complex problems., • Design/customize and execute migration workflows., • Maintain focus on project risks and interdependencies across the life cycle, making contingency plans to proactively address concerns that pose risk to budget, schedule, and scope., • Engage cross-functional stakeholders across multiple business units and application areas for problem solving, short-and long-term technology solutions, and risk mitigation activities., • Drive results and resolve issues, including the ability to assess and course correct, as necessary., • Display strong organizational skills with diligence evidenced through sound analytical skills., • Display strong initiative, addressing issues without prompting., • Assist in preparing presentations for leadership and stakeholders., • Ability to work across organizations and through obstacles. Qualifications: • 7+ years' experience in managing multiple medium-to-large-scale IT Infrastructure projects/programs, collaborating with cross-functional teams in the financial services industry., • Persuasive communication and interpersonal skills; good consensus builder, • Outstanding collaborative skills and ability to interface across organizational levels and cultures., • Ability to develop and leverage relationships., • Strong drive for results; able to meet tight deadlines in a fluid, challenging environment., • Capable of executing short-term (tactical) and long-term (strategic) plans, • Excellent customer focus, with experience in effectively managing matrix relationships., • Skill at resolving conflict and negotiating effectively and tactfully., • Proven history of time-management, leadership, and people skills, • Ability to multitask and to work comfortably with ambiguity at times, • Project Management Professional (PMP), Certified Scrum Master (CSM) certifications are a plus., • Experience in Vulnerability Management

Who is Green Thumb Industries? Green Thumb Industries (GTI) is a national cannabis CPG company and retailer dedicated to promoting well-being through cannabis. With operations across the United States and a portfolio of trusted consumer brands, GTI is committed to delivering high-quality products while advancing the responsible growth of the cannabis industry. As one of the leading companies in the space, GTI combines innovation, operational excellence, and customer focus to build some of the most recognized brands in cannabis. The Program Green Thumb Industries' Intern Program offers students meaningful, hands-on experience in the dynamic cannabis industry. Interns are embedded within teams across Marketing, Buying, Supply Chain and Sales, contributing to meaningful day-to-day work and gaining practical exposure to how GTI operates. Each intern will also own a strategic summer project, aligned to our commercial goals, where you will have the opportunity to influence our growing business. Throughout the 12-week program, interns are paired with a dedicated Intern Manager and participate in a thoughtfully curated calendar of professional development and social events. Program highlights include: • Touring our cultivation and production facilities, • Joining our sales team for in-market account visits, • Testing and providing feedback on new product innovations As an intern, you will: • Own a strategic summer project tied to revenue growth or operational efficiency, • Present final recommendations to senior leadership, • Receive mentorship from Revenue Team leaders, • Support Green Thumb Revenue initiatives to drive brand marketing, digital marketing, buying, sales and supply chain, • Assist with campaign planning, brand activations, and product launches, • Conduct market and competitive research within the cannabis category, • Collaborate with cross-functional teams including design, innovation, retail, and production, • Analyze sales trends and product performance, • Rising Junior or Senior pursuing a Bachelor's degree in Business, Marketing, Supply Chain, Finance, Analytics, or related field, • Strong analytical and problem-solving skills, • Proficiency in Excel (experience with Tableau, Power BI, or similar tools a plus), • Ability to manage multiple projects in a fast-paced environment, • Interest in CPG, retail, or regulated industries, • Strong interest in consumer brands and brand storytelling, • Analytical and creative mindset, • Bonus points if:, • You love brands, retail, or consumer behavior, • You've built something - a project, a club, a small business, or a creative idea, • Must pass any and all required background checks, • Must be and remain compliant with all legal or company regulations for working in the industry, • Must possess valid driver's license, • Must be a minimum of 21 years of age

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. WeWork is currently seeking a Sales Development Representative. This full-time position is based in New York City and will report directly to a National Inbound Manager. This individual will be responsible for working with a successful Inbound team while helping to execute and achieve team sales goals. Our team is the front lines of the sales process, which is why we need individuals who understand and are passionate about the WeWork experience. * Work with a team of Sales Development Representatives * Nurture, develop, and handoff leads that ultimately result in booked tours/meetings set with our Leasing Team * Carry out processes implemented by the National Inbound Manager * Provide regular updates to your team about objectives and processes * Develop and handoff leads through sales processes * Work with the SMB Strategy Team to achieve team goals * Work with automation platforms to efficiently input and track data * Own the sales process: inbound lead qualification, prospecting, pipeline building and opportunity identification * You are a jack of all trades: you will do anything needed to support the Inbound team in order to achieve team goals * Work towards/maintain 100% building occupancy through achieving booked tour goals/meetings set * Communicate the WeWork brand and lifestyle to ensure the highest conversion rate of booked tours/meetings set * Provide unmatched customer service to potential prospects to ensure an excellent start to their member experience We'd love to hear from you if you meet the qualifications below: * Bachelor's Degree * At least 1- 2 years of sales experience in startups and/or entrepreneurial environments * Track record of sales in cold calling and emailing are helpful * Comfortable using marketing automation platforms and CRM - Salesforce experience highly desirable * Demonstrated experience in prospecting, developing, and handoff sales * Experience in customer service and relationship building are highly desirable * Experience working on a team and leading a team player mentality * Strong work ethic and entrepreneurial spirit - WeWork is a key player in the future of workspace, meaning each employee will be given significant responsibility and autonomy. This will mean hard work, but will also mean much room for innovation in developing processes and/or programs that could benefit the company and create room for significant personal and career growth * Excellent communication, writing, and presentation skills * Exceptional organization skills and multi-tasking skills Base Pay and Incentive Compensation: $50,000 annual base pay, plus variable incentive pay with on target earnings of $83,500 WeWork employees are eligible to participate in an incentive plan specific to their role, which sets forth the terms of the variable incentive pay and target earnings described above. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment. Benefits:Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance. Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our___, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.

Columbus Property Management, the exclusive manager of The Moinian Group’s luxury residential portfolio, is seeking a highly organized and detail-oriented Associate to join its Manhattan-based Property Management team. This position plays an integral role in supporting the daily operations of a premier, high-traffic residential property, partnering closely with on-site leadership and leasing teams to uphold operational excellence and deliver an exceptional resident experience. Core Responsibilities Operational Support o Support daily property management functions in full compliance with company policies and procedures. o Coordinate and monitor work orders for resident units and common areas, to ensure timely completion and resident communication. o Follow up on open service requests to investigate delays, determine course of action and coordinate resolution and resident satisfaction. o Assist with move-ins and move-outs, including documentation review, scheduling, and system updates. o Maintain organized property files, digital records, and compliance documentation. o Serve as a liaison between residents and affordable housing consultants on annual compliance requirements. o Schedule inspections. o Assist with various projects as needed. Resident Services o Serve as a point of contact for resident inquiries, emails, and phone calls. o Respond promptly and professionally to resident concerns and service requests. o Escalate complex matters to the Assistant Property Manager or Property Manager as appropriate. o Support property-wide communications and notices as directed. Financial & Administrative Support o Assist with invoice processing and coding in Yardi. o Support billing preparation and review for accuracy prior to submission. o Assist with arrears follow-up and respond to ledger inquiries as directed. o Maintain organized financial documentation and vendor records. Associate Job Description V26.2 2 of 2 o Assist with Purchase Order submission and coding in Yardi. Leasing Coordination o Enter new leases, renewals, and amendments into Yardi accurately and timely. o Coordinate closely with the Leasing Team to ensure all required documentation is complete prior to lease execution. o Assist with lease file audits to ensure compliance and accuracy. o Prepare lease-related reports and update occupancy data as directed. o Support onboarding process for new residents, ensuring proper system setup and documentation. Vendor & Compliance Support o Assist with vendor scheduling and service coordination. o Track certificates of insurance and ensure compliance documentation is current. o Support invoice tracking and submission in coordination with management. o Identify documentation gaps and escalate accordingly. Position Requirements o 1–3 years of residential property management experience (luxury Manhattan experience preferred). o Experience with high-rise or large residential assets preferred. o Strong understanding of property operations and resident services. o Yardi experience is strongly preferred. o Familiarity with DHCR rent stabilization and rent subsidies o Strong MS Office skills (Word and Excel). o Excellent customer service and communication skills. o Strong organizational skills and attention to detail. o Ability to manage multiple priorities in a fast-paced environment.

The Leasing and Compliance Coordinator interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident. Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsibilities: • Processes Annual recertifications for NYCHA PACT PBV program with residents, • Tracking and resident outreach for annual recertifications., • Updates Yardi database., • Greets applicants and provides instruction and guidance to prospective residents during the application process., • Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution., • Coordinates and maintains waiting list., • Conducts new resident orientation., • Special projects as assigned by Manager or Director, • Fosters a positive, active and collaborative relationship with residents, communities and associated agencies., • Enforces and adheres to company policies, rules and regulations., • Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service., • Preserves and respects resident and applicant confidentiality., • Builds relationships with prospective and current residents and coordinates all phases of the, • Leasing process: intakes, interviews, processing, preparation, and distribution of applications., • Provides polished and professional sales tours of the model apartment, vacant apartments and, • community amenities., • Achieves tiered rent levels and occupancy goals., • Updates daily turnover log, maintains waiting list, prepares weekly leasing reports., • Prepares lease packages and supplemental documents for new move‐ins. Conducts new resident orientation., • Provides backup support to other team members. Qualifications: • Associates degree or equivalent work experience required., • At least Two years sales/leasing experience, • Experience in NYCHA Project Based Section 8, PACT, Section 18, Tenant Based Vouchers., • Strong math skills and attention to detail required., • Knowledge of subsidy regulations., • Proficient in Microsoft Office and Excel., • Highly motivated and able to work independently., • Ability to handle resident or building emergency situations if needed., • Excellent organizational and proofreading.

Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in New York City. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Job DescriptionTop Reasons to work with our client • Our client is one of the nation’s most comprehensive, integrated academic health care delivery systems, dedicated to providing the highest quality and most compassionate care., • Excellent benefits, • Autonomy in the work place, • Manage relevant systems development, enhancement, and maintenance projects., • Monitor system performance and response times., • Provide reports to management and users as required., • Take a proactive role in preventing systems problems., • Diagnose and solve problems when they arise., • Support the Cardiology systems applications, environments, and operational interfaces., • Provide technical development and testing and implement changes and enhancements to support scripts, or other changes to the interface engine environments., • Develop test plans, test data, and testing schedules., • Conduct unit and system tests to verify results of technology solutions., • Conduct applications testing, including compiling test scripts., • Provide business-related and technical guidance to other IS staff in the development and support of other IS systems., • Provide programming support for the relevant departmental systems, subsystems, and related software products, in support of clinical and operational clients., • Design, configure, and install new programs, modifications, or enhancements to existing systems., • Analyze modifications or enhancements to determine impact on existing production systems., • Participate in key user committees and work groups to identify new project requirements., • Develop innovative approaches for dealing with customer needs that are aligned with information services goals and objectives., • Perform analysis of business and user needs, documenting requirements, and revising existing system logic as necessary., • Train end users in the use of equipment and software., • Install/Perform in-house and vendor updates, in a timely and efficient manner in accordance with IS change control standards and procedures., • May provide telecommunications technical expertise and support to users within the Hospital., • Maintain current documentation on all specified systems., • May research, plan, and design interfaces between a wide variety of systems to support clinical and business needs of the Hospital., • Develop, test, document, and implement changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment., • Clearly track and document assigned projects and communicate project plans to stakeholders and management., • Perform project management duties as needed., • Develop project plans and project scope documents., • Coordinate applications developments and migrations with developers from multiple teams., • Provide support during non-working hours to ensure the operations of production systems in a 24 x 7 environment, if needed., • Position involves on-call responsibility on a rotating schedule.Please note this is an onsite role.Experience you will need: Information Technology Specialist, • Bachelor's degree or equivalent experience., • Three to five years of previous work-related experience., • Three to five years of previous work-related experience in the Clinical IT space., • Knowledge of one or more Operating Systems and Databases: Microsoft Windows, UNIX, Oracle, SQL., • Knowledge of Programming Languages where applicable: C++, Java, HTML, Python, or other., • Knowledge of Health and Imaging protocols and applications: HL7 protocol, DICOM, EPIC., • Degree or major in Computer Science (preferred)., • Experience with Cardiology IT apps such as Syngo Dynamics, MUSE, ISCV (preferred)., • Knowledge of Networking: TCP/IP environment (preferred)., • Provide Tier 3 Applications Support (preferred)., • Experience with Cloud Services: AWS, Azure (preferred)., • Experience with Cardiology specific Artificial Intelligence (preferred).Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few daysRay Sanders #INDEH123

Job Description Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Client/Dedicated On-Site, NYC and Stamford Locations Type: Full-Time, Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. This position is classified as a 100% dedicated onsite role reporting to a client's offices in Stamford and NYC A great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers. You will be an extension of Atlas Support Team on premises with the client and directly supporting their user base and infrastructure. Responsibilities: • Perform IT Support services to users onsite, • Use of a ticketing system to manage support queries, • Maintain documentation and comply with rules and guidelines of the organization, • The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration), • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting, • Strong verbal and written communication skills, responsibility, and follow-through, • Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD), • Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, • Basic understanding of networking concepts, • Periodic travel to customer office locations within the metropolitan area will be required, • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ, • Experience working in an MSP environment, • Support of Sophos or similar product for endpoint threat management, • Basic understanding of virtualization platforms such as VMware or Hyper-V, • Experience utilizing the ConnectWise suite of products

Our client, areal estate development firm, is looking for a temporary People Operations Specialist to assist their team. You will be responsible for the day-to-day execution of core HR processes and employee lifecycle transactions across the organization. This assignment starts asap and will last around 4-5 months. Hours: 9am – 5/6pm *Hybrid schedule Location: Midtown Responsibilities: • Process onboarding, job changes, transfers, and offboarding transactions in HRIS., • Prepare employee documentation including status change letters and separation materials., • Ensure completion of new hire paperwork, I-9 compliance, and background checks., • Maintain accurate employee records in compliance with company policy and legal requirements., • Enter, audit, and maintain employee data across HRIS, payroll, and benefits systems., • Perform data audits and resolve discrepancies., • Generate standard and ad-hoc reports on headcount, turnover, and workforce activity., • Support HR system updates, testing, and process improvements., • Serve as a primary contact for employee HR questions related to policies, benefits, and processes., • Respond to employee and manager inquiries promptly and professionally., • Escalate complex employee relations or compliance matters as appropriate., • Support HR initiatives such as open enrollment, performance cycles, and audits., • Ensure HR transactions comply with applicable employment laws and regulations., • Maintain required notices, documentation, and audit-ready records., • Support internal and external audits by preparing requested documentation., • Follow SOPs and contribute to process improvements. Qualifications • Previous experience in HR administration, HR operations, or People Operations., • Hands-on experience with HRIS, payroll coordination, and employee data management., • Experience supporting multi-state or multi-site workforces preferred., • Strong understanding of HR processes, compliance basics, and employee lifecycle administration., • High attention to detail with a focus on data accuracy., • Ability to manage multiple priorities in a fast-paced environment., • Strong customer service approach with professional communication skills., • Proficient in Microsoft Office and HR reporting tools. Please submit your resume for immediate consideration. You can use ___ to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Manhattan based property Management Group, managing a luxury portfolio of residential properties, is looking for a highly skilled, hands-on, energetic and detail-oriented Assistant Resident Manager for a luxurious, fully occupied residential property of 500 + units. The successful candidate must have a proven record of managing a high volume of apartment turns, work orders, common areas and building improvement projects, while working with a large team of on-site, vendors and 3rd party employees. Driving results, timeliness, organization, quality of work and superb technical knowledge to supervise and direct handymen are a must to succeed in this position. Core Responsibilities: o Coordinate with Maintenance, Concierge and Property Management to process, schedule and resolve all maintenance requests (work orders), within 24 hours of receipt. o Determine supply needs and submit orders o Determine and maintain inventory levels for supplies o Prepare units and coordinate tenant move-ins and move-outs according to company policy o Schedule and complete move-in apartment walkthroughs according to company policy, completing and filing all necessary documentation o Schedule and complete move-out apartment inspections according to company policy, completing and filing all necessary documentation o Complete apartment turns and gets units ready for prospect tours within 3-5 days of vacancy. o Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior. o Highest level of customer service and interpersonal skills o Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment. o Obtain vendor bids as needed. o Vendor management General/Administrative o Data entry as needed. o Responsible to complete ad-hoc projects as needed (update spreadsheets, forms, information packages, enter invoices etc.) Violations o Responsible for ensuring through proactive management that no violations are issued on the asset. o In the rare case of a violation issued, directs and manages all steps required to to cure and remove within 24 hours. Position Requirements o 4+ years' experience as an Assistant Resident Manager o 3+ years of handyman experience o HVAC repairs and maintenance experience preferred o Strong MS Office skills (emphasis on Word/Excel) o Team Management experience o Handyman experience 3 + years o Sharp eye for detail and a relentless pursue for excellence o Strong multi-tasking skills o Exceptional customer service and communication skills o Strong organizational skills o Ability to remain calm and thrive under pressure in a fast-paced environment.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The IT Support Analyst is responsible for providing Tier 1 and Tier 2 technical support to employees across the organization. This role serves as the first point of contact for IT-related requests and issues, ensuring timely resolution and a high-quality employee experience. This position supports day-to-day IT operations including troubleshooting hardware and software issues, managing user access, and maintaining accurate documentation and inventory. In a growing SaaS environment, this role is both hands-on and service-oriented, requiring strong problem-solving skills, attention to detail, and a proactive mindset. This position reports to the Director, Cybersecurity. This position is full-time and primarily remote, with occasional in-office presence as needed. Candidates must be located in the NY Tri-state area within one of the following states: Connecticut, New Jersey, New York. Candidates may be required to travel and/or meet up in-person from time to time. About You * You have hands-on experience resolving Tier 1 and Tier 2 helpdesk tickets and are comfortable working in a ticketing system (Jira, Zendesk, Freshservice, or similar) to track and close requests efficiently. * You've provisioned and deprovisioned user access across SaaS applications and are familiar with the access management steps involved in employee onboarding and offboarding. * You can troubleshoot hardware and software issues across MacOS and/or Windows environments and know when to resolve independently versus escalate. * You maintain clean documentation; you have written or updated knowledge base articles, process guides, or IT procedures and understand why that work matters. What You'll Do * Respond to and resolve Tier 1 and Tier 2 helpdesk requests in a timely manner. * Troubleshoot and resolve laptop, hardware, and application-related issues. * Reset passwords and assist with account access issues across systems. * Provision and deprovision user access to applications and internal tools. * Install, configure, and maintain software applications on employee devices. * Support onboarding and offboarding processes, including device setup and access management. * Maintain and update IT documentation, including internal procedures and knowledge base articles. * Track and manage laptop and hardware inventory. * Escalate more complex technical issues to the IT Manager, Cyber, or engineering resources as needed. * Communicate clearly with employees to provide updates and ensure a positive support experience. * Identify opportunities to improve processes, documentation, and efficiency within IT support. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * 1-3 years of experience in an IT support, helpdesk, or similar role. * Basic knowledge of computer hardware, operating systems (MacOS and/or Windows), and common business applications. * Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice, or similar). * Experience with Google or Microsoft Suite. * Familiarity with user account management and access provisioning. Essential Skills * Customer-focused mindset with a strong sense of ownership and accountability. * Ability to prioritize and manage multiple requests in a fast-paced environment. * Strong attention to detail and organizational skills. * Clear written and verbal communication. * Ability to follow and improve documented processes. * Collaborative approach with a willingness to support team and company needs. Tools You’ll Use * Slack * Microsoft Office * Google Suite What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $65,000 to $80,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations. ACS is searching for a Business Technology Specialist to join our team for one of our clients in the New York City area. The Business Technology Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability. Requirements • Candidate should be local or willing to travel/commute to Lower Manhattan, NYC (Downtown)., • Minimum 3+ Years of computer hardware repair,outstanding customer service experience and hands-on technical experience, • Strong working knowledge of: Windows Devices, Apple Devices, Active Directory, File & Printer Servers, Office 365 / Google Suite Administration, Adobe Creative Cloud Suite Tools and Services, Networking & Network Switches, and Hardware Installations / Troubleshooting, • Basic Knowledge of: VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, qne Imaging, • Skills, • Excellent customer service skills, • Excellent hands-on technical support skills, • Excellent verbal and written communication skills, • Be capable of lifting up to 25 lbs, • Be able to install, configure, troubleshoot and resolve technical issues properly, • Manage all on-site installation, repair, maintenance, network administration, and test tasks for items including, but not limited to:, • Network Equipment (servers, firewalls, routers, wifi, switches), • Workstations (desktops, laptops, monitors), • Manage inventory of computers, peripherals, and software licenses, • Peripheral devices (printers, scanners, docking stations), • Audio-visual equipment and backup solutions, • Provide training and education to customers about products and services, • Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift, • Document and implement client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory), Workstation Setup Guides, or Network Diagrams, • Work with Technical Account Manager to manage the clients’ needs, • Provide excellent customer support and technical services onsite and remotely, • Take ownership of tasks and follow through to ensure complete resolution, • Work closely with the company’s support desk team to resolve technical issues, • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles, • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

The Community Manager is responsible for the following onsite duties at a Harlem residential apartment building: driving leasing of apartments & bedrooms, and overseeing detailed operations of the building. This role includes oversight of leasing & maintenance staff, and overseeing the full “prospect-to-resident” lifecycle. You will serve as both the primary closer and the architect of the leasing process, owning conversion performance, team accountability, and continuous optimization of the leasing funnel. This position requires exceptional communication and customer experience instincts. This premier Manhattan high-rise represents modern luxury living at its finest, featuring: • 256+ residential units across multiple product types—luxury apartments, furnished co-living suites with private bedrooms, and affordable housing, • World-class amenity package including dual rooftop lounges with stunning Midtown skyline views, • State-of-the-art fitness center, wellness spa with infrared sauna and hydromassage, • Professional coworking space, recording/podcast studio, and golf simulator, • Community lounges, parlour room with billiards and shuffleboard, screening room, • Premium unit finishes including in-unit laundry, keyless entry, and high-end stainless steel appliances, • East Harlem location with excellent transit access, • Learn more about the property at TheReserveNYC.com Our company is a fast-growing national property management firm with a reputation for operational excellence and innovation. The company manages a diverse portfolio of residential communities across the country and is committed to creating exceptional living experiences through data-driven operations, technology adoption, and a people-first culture. This is an opportunity to join a dynamic organization on an accelerated growth trajectory with significant career advancement potential. Key Responsibilities On-Site Leasing Execution • Act as the primary closer for all on-site and virtual tours, • Deliver a best-in-class touring experience aligned with a luxury hospitality standard, • Develop and enforce leasing playbooks, including scripts, tour flow, objection handling, and follow-up cadence, • Train and coach leasing team members to achieve conversion benchmarks at every stage of the funnel, • Manage the renewal process end-to-end, including outreach timelines, pricing recommendations, and resident retention strategies, • Coordinate internal transfers, ensuring seamless unit transitions and updated lease documentation, • Produce weekly leasing reports, including traffic, tours, applications, approvals, move-ins, denials, and cancellations, • Present performance insights and recommendations to ownership and leadership, • Track and optimize conversion rates across each stage of the leasing funnel, • Manage all building operations across 256 units, including co-living and conventional apartment inventory, ensuring a consistent luxury standard throughout, • Supervise, schedule, and performance-manage two superintendents, including work order prioritization, preventive maintenance, and common area upkeep across all amenity spaces (rooftop lounges, fitness center, wellness spa, coworking room, golf simulator, recording studio, parlour, bike room, and pet wash station), • Maintain and oversee all building systems including keyless entry (smartlocks), AI-assisted remote monitoring, Amazon package lockers, and the lobby transit screen, • Ensure amenity spaces are fully operational, inspected regularly, and cleaned per schedule; coordinate with vendors for any equipment requiring specialized service (Pelotons, hydromassage, infrared sauna, golf simulator), • Manage the bike room rentals including fees, access, and tenant assignments, • Serve as the escalation point for all resident issues including maintenance complaints, roommate conflicts in shared suites, lease disputes, and amenity access questions, • Manage optional amenity fee enrollments (fitness, coworking, wellness, golf simulator, recording studio) and track billing in Entrata, • Oversee pet registration, pet deposit collection, and policy enforcement, • Monitor and respond to resident communications through Entrata and direct channels in a timely manner, • Own the property's Entrata ledger including rent collection, charge posting, late fee enforcement, security deposit management, and delinquency follow-up, • Prepare and review monthly financial reports including income, variance from budget, and delinquency summaries, • Track and reconcile ancillary revenue streams including amenity fees, bike room fees, pet fees, and parking, • Manage vendor invoices and submit for approval; maintain organized documentation for all operating expenses, • Support annual budget preparation with input on staffing costs, vendor contracts, and capital needs The Pay Range For This Role Is $90,000 - $110,000 per year (Plus a discretionary bonus)

Job DescriptionApplication Support Analyst (ASA) MSC Global (New York, NY) is enabling retailers and branded apparel manufacturers to improve control of global sourcing processes by integrating global partner activities in one software application. MSC Global creates value by managing every step in the supply chain, from raw material sourcing to final delivery. MSC Global is a newly formed subsidiary of MSC Limited (HK), a Microsoft Gold Partner and leader in apparel manufacturing software solutions in Hong Kong and China. RESPONSIBILITIES The Application Support Analyst (ASA) will be primarily responsible for the identification, research, and resolution of technical problems and customer concerns with MSC applications. The ASA will be a customer’s primary point of contact brokering a relationship with the Hong Kong development team. As one of the first U.S. employees, this position will also have opportunities to assist developing business in the US market. Other responsibilities will include: o Application expert and customer relationship manager for post-implementation issues regarding detailed/technical system capabilities and enhancement requirements o Develop complex queries and reports to analyze production data to troubleshoot day to day issues for customers o Proactively research data integrity and lead subsequent correction and recovery processes/activities for the application or data inconsistencies o Review production fix requests and coordinate with the Hong Kong development team to resolve problems o Support customer training initiatives with functional application expertise o Develop training documentation and reports to management QUALIFICATIONS • Desired: o Previous experience implementing a .NET application o Software development life cycles, source code control and quality control processes o Understanding of BizTalk or EAI tools, a plus! o Experience with startup company/companies o Retail and wholesale industry knowledge SKILLS o Strong analytical skills are a must. o Ability to communicate clearly, both verbally and in writing, is a key to success. o Ability to function in a dynamic, fast-paced environment. Ideally, this position would be suited for applicants looking to leverage a strong technical background to take on account management responsibilities for one or more customers.

Job Description JOB TITLE: Technical Support Specialist JOB POSTED:February 27, 2026 DEPARTMENT: Administrative and Network Services REPORTED TO:Director of Information Technology and Desktop Support Manager SCHEDULE: FT, Non-Exempt (Hourly), Mon-Fri, 9 am-5 pm EST COMPENSATION: $60,000 annual salary, overtime eligible POSITION OVERVIEW: Under the supervision of the Director of Information Technology and the Desktop Support Manager, the Technical Support Specialist will provide high-quality end-user support for the various constituents at the School of Visual Arts (SVA). User groups include Administrative and Academic Staff, Students, and Faculty. End-user devices include desktop computers, laptops, printers, and mobile phones. Users are located in 12 buildings on the Manhattan campus and at home. DUTIES AND RESPONSIBILITIES: • Responsible for quality end-user support and proactive maintenance of administrative desktop hardware, software, and peripherals this includes assets owned and managed by the college., • Responsible for the updating and maintenance of the administrative desktop asset database, including data entry, tracking warranty and service contracts, and the registration of all hardware and software purchases., • Assist with setting up, configuring, and deploying desktops, laptops, mobile devices, printers, and other IT equipment., • Perform routine maintenance tasks, including software updates, system backups, and antivirus management., • Collaborate with other IT team members to escalate complex issues and follow up on resolution., • Work with third-party vendor support groups as needed to resolve technical problems., • Works with Active Directory and other service delivery systems., • Responsible for helping students set up their computers for Internet access in the residence halls., • Assists with minor and major office moves, adds, changes, and acts as liaison between the IT Department and other offices., • Trains and orients employees on the use of hardware, software, and telephone systems., • Takes on a support leadership role for assigned point web applications and enterprise systems as they are deployed to the college., • SVA is a broad constituency of community members (end users) all of whom the IT team interacts with daily. This includes administrative office staff, academic office staff, faculty, students, alumni, and the public., • Collaboration is the key to success. For SVA IT, key collaborative operations groups include Audio Visual Services, Facilities (Physical Plant), Security Services (Campus Safety), and Resource Management (Office Services)., • Students, Staff, and Faculty in a Higher Education environment are not on a fixed 9 am-5 pm schedule, waiting for support like a typical office. The technician should be comfortable following up with end users to agree on a mutually convenient time to troubleshoot the issue., • Bachelor of Arts or Bachelor of Science in Information Technology or a closely related field is required., • Experience with Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices., • Fluency in standard software and desktop operating systems, including Windows, macOS, Microsoft Office, FileMaker, Adobe Creative Cloud, web browsers, and antivirus software, • Knowledge in the Google Workspace environment (Gmail, Google Drive, Google Meet, etc.)., • Knowledge of software, hardware, and best practices and procedures to support these systems., • Knowledge of standard applications and operating systems (e.g., Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices), remote desktop applications such as TeamViewer, and virtual environments., • Knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 web and desktop apps., • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP)., • Skilled in incident reporting, troubleshooting, and problem-solving skills - including clearly communicating the technical nature and resolution of trouble tickets with colleagues in the IT support group. When required to meet our customer SLAs, the timely escalation of complex tickets to other members in the IT department is expected., • Skilled in assessing, analyzing, responding to, and satisfying end-user requests - including clearly and professionally communicating with end users (in-person, over the phone, and in writing), walking them through the troubleshooting process, following up on issue resolution, confirming ticket resolution, and courteously handing off or escalating tickets when needed., • Skilled in effective verbal and written communication - required to always be conscientious of the constituent group (student, staff, faculty, alumni) with whom they are interacting. Each group has a different level of technical expertise and expectations of IT support. End-user retail computer support for the public is an example of the diverse range of individual personalities and ages that the technician will interact with., • Skilled in planning, organizing, and providing close attention to detail in daily tasks., • Ability to work independently, multitask, prioritize, delegate, and manage several open issues at one time., • Ability to research, identify, learn, analyze, and maintain knowledge of trends, new technologies, and adapt to changing environments in specialized areas., • Ability to work with frequent interruptions and changes in priorities., • Ability to resolve/define problems or situations, collect data, establish facts, and draw valid conclusions requiring the exercise of good judgment., • Ability to write routine documentation, reports, and other correspondence., • Ability to work independently, proactively, and collaboratively within a fast-paced and agile team environment., • Schedule: Full-time schedule (35 hrs per week), Monday-Friday, 9 am-5 pm EST. May be required to work additional hours outside of the regular work schedule. Willingness to work outside designated office hours as needed for special events., • 136 W. 21st Street, NYC, NY 10010. The employee's desk will be in one of the IT department's three primary office spaces on campus., • Travel: SVA operates 8 primary buildings, 4 residence halls, and 3 ancillary sites. The employee will be expected to move among all 15 facilities, with a focus on the 8 primary buildings located in an eastwest cluster along the 23rd Street corridor in Manhattan. Transportation via ride-share services is available for moving equipment and urgent situations. The team mainly walks between the Manhattan sites, • Flexible hybrid schedule, typically three days in the office and two days remotely; alternate shifts may include 11 am7 pm to cover later academic support hours, • While working remotely, you will be required to maintain the same hours of work as would be performed in the office; follow the department's procedures in completing assigned job tasks; and be available during the employee's working hours via the department's established communication methods (i.e. Google chat, Slack, phone, etc.), • Able to lift a minimum of 25 lbs. This is the typical boxed weight of a 24-inch iMac 2024 computer or a typical desktop printer, both of which are required to be moved around in an office space., • Must have manual dexterity to operate a computer keyboard., • Ability to work in an office environment on a college campus. To be considered for this position, candidates must submit the following: • Cover Letter - Describe your interest in the position and how your qualifications meet the stated requirements., • Resume or CV - Include relevant experience and key responsibilities. WORKING AT SVA The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs. Click here to learn what it's like to work at SVA. The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion is a core principles of the College. SVA enjoys a community that represents a significant number of historically underrepresented groups, including diverse ethnic and religious backgrounds, gender identities, and abilities, as well as individuals from foreign countries. All are encouraged to apply.

Job Description Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Client/Dedicated On-Site, New York, NY Type: Full-Time, Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. This position is classified as a 100% dedicated onsite role reporting to a client's office in New York, New York. A great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers. You will be an extension of Atlas Support Team on premises with the client and directly supporting their user base and infrastructure. Responsibilities: • Perform IT Support services to users onsite, • Use of a ticketing system to manage support queries, • Maintain documentation and comply with rules and guidelines of the organization, • The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration), • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting, • Strong verbal and written communication skills, responsibility, and follow-through, • Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD), • Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, • Basic understanding of networking concepts, • Periodic travel to customer office locations within the metropolitan area will be required, • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ, • Experience working in an MSP environment, • Support of Sophos or similar product for endpoint threat management, • Basic understanding of virtualization platforms such as VMware or Hyper-V, • Experience utilizing the ConnectWise suite of products

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Sr. Customer Success Manager DefenseStorm is seeking a Sr. Customer Success Manager responsible for creating trusted partnerships with portfolio clients that include banks and credit unions as well as internal cross functional teams to ensure maximum customer value is achieved. In addition to building and maintaining relationships you will have direct revenue ownership of retention and expansion targets. The ideal candidate is a self-motivated professional that loves to partner with customers and team members to build a common future of success. If you love working with great people in a dynamic, fast paced environment where you make a difference each day, apply now! Location • Atlanta, GA, • Understand and guide financial institution (FI) security strategies across throughout the organization., • Deliver on success plans to ensure ongoing client retention., • Expand on successful client partnerships by identifying and closing additional product opportunities., • Lead contract renewal negotiations for assigned clients., • Leverage effective sales methodologies and tools to forecast and build a strong lead pipeline, targeting 3.5x coverage against assigned goals., • Deepen relationships with client base, developing executive contacts across the organization., • Plan and lead quarterly reviews as well as other customer meetings to ensure ongoing alignment and value realization for all customers., • Represent DefenseStorm at client events and user group sessions, as needed or assigned., • Provide input to Product Management on recommended enhancements based on client feedback., • Forecast accurately and keep all activity and opportunity records current and accurate in CRM., • Consistently meet quarterly and annual sales targets., • Bachelor’s degree with 5-8 years’ experience in customer success or account management., • 2+ year in the security or fintech industries strongly preferred., • A strong desire to help and serve our customers: they win, so you win!, • Eagerness to learn, adapt, and perfect your work; you love to collaborate and innovate., • Track record of successfully meeting and exceeding direct revenue targets is a must!, • Successful track record of in-person and virtual customer interactions., • Demonstrated ability to articulate and sell complex enterprise software solutions., • Highly motivated self-starter who is versed in solution selling mythologies, exhibits a natural curiosity and a consistent drive for self-improvement., • Excellent communication and presentation skills.

As a Manager of Customer Care you will provide support to all internal and external customers ensuring a high level of customer satisfaction. This individual must work with staff to employ a team approach. Managing customer/patient support staff and overseeing corporate initiatives and local projects assigned by leadership. You will also collaborate with various teams and departments to resolve key issues and enhance internal processes, ultimately improving the overall customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Provide day-to-day supervision of assigned staff, including work assignments, and ensures timeliness and accuracy of all work. Assesses employee performance, including writing and conducting of annual performance evaluations and goal setting, • Project Management: Lead and manage specific projects or initiatives to drive process improvements and operational enhancements within the Customer Care Department., • Demonstrate an understanding of compliance policies related to test ordering, test requirements, rejection criteria, and general CAP/CLIA requirements, • Track and trend customer complaints, internal and external errors and report deficiencies per protocols, • Responsible for training, coaching, supervision, and on-boarding of new hires and career development of staff, • Development of SOPs and best practices to meet client satisfaction in all areas of responsibility, • Work with leadership teams to develop strategic plans to meet commercial and operations goals and objectives, • Business Travel: Up to 10% of travel required for business purposes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE • A bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference., • 5-10 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred., • 3+ years of relevant experience as a people leader in a team lead, supervisor, or similar role #LI-Remote For candidates based in our San Diego office, the salary (or hourly range is $XX - $XX. For candidates based in our South San Francisco office, the salary or hourly range is $XX - $XX. For candidates working remote (US), the salary or hourly range is $XX - $XX.

OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: * Ready to run * Hungry and driven by urgency * Exceptional at what they do, with low ego * Comfortable operating in motion As a Software Engineer on the Banking team, your work will directly impact how people access, move and manage their money. You will: * Design and deliver new features that scale with our growing customer base and help ensure a seamless mobile experience. * Collaborate closely with other engineers to ship high-quality code. We enjoy partnering on tough problems. * Create and maintain clear documentation — a must-have for a growing, remote organization. * Tackle complex challenges at scale, including sensitive financial data and real-time money movement. * 7+ years of professional experience shipping and scaling user-facing applications or backend services. * Experience working on mobile or frontend applications — ideally with React Native or similar frameworks. * Passion for your craft and care for the people you work with — you value quality across code, communication, and culture. * Drive and proactivity - everyone here is a builder and executor. We use the fp-ts library for functional programming with Node/TypeScript running on top of Kubernetes and AWS. We believe great engineers can learn any stack, so you do not need experience with these specific tools, but you’ll ramp up more quickly if you are familiar with functional programming concepts. * Competitive base salary, stock options, and health benefits from Day 1 * 401(k) plan with company match * Remote-friendly (US), flexible time off (FTO), and opportunities for growth * A high-growth, mission-driven, inclusive culture where your work has real impact * Initial Interview with Talent Partner * Technical or Hiring Manager Interview * Team Interview * Executive Interview * Offer! To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at .

The Surgimate Customer Success team is growing and we are looking for the right person to fill the role of Customer Success Manager! Driven by a passionate and dedicated team, Surgimate is an enterprise SaaS company in the digital health space committed to revolutionizing the way surgeries are scheduled. We are making a difference and having plenty of fun along the way. The Customer Success Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the Surgimate platform, we provide value as trusted advisors to our clients. * Own customer outcomes by ensuring clients clearly understand, adopt, and realize measurable value from Surgimate * Define success criteria with customers and regularly track progress against agreed goals (ROI, efficiency gains, workflow improvements) * Proactively identify gaps in adoption and create action plans to improve product utilization * Build and maintain strong, trusted relationships with key stakeholders across client organizations * Serve as the primary point of contact and strategic advisor for all assigned accounts * Develop a deep understanding of each client’s workflows, business goals, and challenges * Drive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviews * Educate customers on new features and ensure alignment with their needs and use cases * Reinforce best practices to ensure consistent and effective platform usage * Monitor account health and engagement to identify risks and opportunities early * Take ownership of retention by addressing issues before they escalate * Maintain clear account plans and engagement strategies for key customers * Identify opportunities for expanded use cases, additional locations, or deeper product adoption * Partner with Sales on upsell and expansion opportunities * Help customers uncover additional value through new workflows and features * Act as the voice of the customer internally, providing structured and actionable feedback to Product * Identify trends across accounts to influence product improvements and roadmap priorities * Partner closely with Implementation to ensure smooth handoffs and continuity post-go-live * Work with Support, Product, and Sales to deliver a cohesive customer experience * Maintain accurate account data, notes, and activity tracking * Meet KPIs related to engagement, retention, and growth * Contribute to building scalable customer success processes and playbooks * Travel on-site to meet with clients (~30%) * Support evolving initiatives as the company grows * 3-5 years of Customer Success, Account Management, or a client-facing consulting role, preferably within a B2B SaaS environment * Experience working with healthcare customers or within healthcare operations strongly preferred * Proven ability to manage relationships across a range of account sizes, including engaging with executive stakeholders * Exceptional written and verbal communication skills, with the ability to clearly and effectively communicate complex concepts * Strong problem-solving abilities with a proactive, solutions-oriented mindset * High level of comfort with technology and ability to quickly learn new systems and workflows * Experience with CRM tools (Salesforce preferred) * Integrity: Builds trust through honesty, transparency, and doing the right thing for both customers and teammates * Mission-Driven Impact: Motivated by helping customers succeed and improving outcomes in healthcare, not just completing tasks * Progress over Perfection: Takes action, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditions * Accountability: Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges * Customer-Centric: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platform * Team Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team success over individual recognition * Remote-first role with occasional travel required * Flexibility to work extended hours as needed to support key initiatives Our Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care. Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly. Read more about our team & values here: Our Benefits: Full time, US based team members can expect: * Competitive salary plus commissions/bonus, 401(k) with company match up to 4% * Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents. * Long Term Disability and Life Insurance * Monthly Home Internet & Wellness allowances * 10 Holidays + 2 Holiday Eves * 18 days PTO, 18 days Sick Leave * Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3) Our benefits may vary by country. Please ask your recruiting contact if you have any questions. Applicants must be authorized to work in the United States without sponsorship.

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role Steer is seeking a skilled and dynamic Lead Engineer for Integrations to drive the engineering work behind the critical data integrations that power Steer and AutoOps. This is a hands-on role where you are expected to be the primary developer and deliver high-quality, production-ready code.You will own the full lifecycle of complex integrations, ensuring the seamless and reliable flow of customer, appointment, invoice, vehicle, and other core data between our platform and partner systems. Your work will directly maintain product stability, ensure high uptime, and enable new product growth. Location: 100% Remote (U.S.-based) | Hours: EST What You’ll Do • Own the full integrations lifecycle from design through rollout, building a scalable, durable, and extensible integrations platform., • Lead technical conversations with 3rd party vendors, guiding the technical direction and advocating for Steer’s needs., • Design and run regular sync processes between Steer/AutoOps and partner systems using resilient patterns., • Build clear patterns for new integrations and document flows, edge cases, data shapes, and change-management steps to enable other engineers., • Maintain and improve existing integrations, focusing on reliability, throughput, and operational stability., • Work closely with Product, Support, and Customer Success during incidents and partner updates, maintaining a bias for fast incident response. What You’ll Bring • 8+ years of engineering experience with a firm grasp of C#, ASP.NET Core, APIs, Entity Framework, or related technologies., • Experience with REST API's., • Experience working on Commercial / ISV software products., • Ability to lead technical discussions, set direction, and coach other engineers., • Experience leading discussions with partners and 3rd party vendors., • Experience building and maintaining Windows Services, especially for on-premise systems., • Experience with message queues, background workers, scheduled jobs, and batch pipelines., • Deep experience building integrations using APIs, webhooks, queuing, and polling strategies., • Clear understanding of resilient distributed systems and failure patterns., • Experience working with authentication models used by older systems (API keys, token rotation, basic auth)., • Experience with cloud platforms such as Azure, AWS, or GCP. What Success Looks Like • Current integrations remain stable, fast, and monitored., • New integrations launch faster using shared patterns and reusable components., • Breakages decrease, and incident resolution improves., • Integrations stop being a bottleneck for product development. Our Hiring Process • Initial Screening - 30min (Lead Recruiter), • Hiring Manager Interview - 60min (Head of Product + Engineering), • Collaborator Interview - 60min (Principal Engineer), • Career Journey Interview - 60min (Director of People), • Reference Checks What We Offer * 100% remote work (U.S.-based) * 100% employer-paid medical insurance * Flexible PTO (minimum 15 days) * FSA and HSA options • Equity options Generous parental leave * 401(k) * Learning stipend * WFH equipment provided * Access to the latest technology * Collaborative, innovative culture * Opportunities for career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

At Dagster Labs, our mission is simple but ambitious: to empower every organization to build a productive, scalable data platform. We’re the brains behind Dagster, the open-source tool developers love, Dagster+, our managed cloud, and Compass—our first AI product, which brings exploratory data analysis into Slack with governed context. From scrappy startups to global enterprises, thousands of teams trust us to power the data behind their analytics, machine learning, and AI breakthroughs. We believe the AI era runs on reliable, high-quality data. That’s why we make data platforms easier to test, easier to understand, and actually enjoyable to use. Dagster is quickly becoming the backbone of how the world builds intelligent systems, and the best AI companies are built on top of Dagster. We’re a small, well-funded team with big energy and a track record of shipping software people rave about. We aim high and work as a team, holding ourselves to the highest standards and trusting eachother to deliver. We care about how we work together: no egos, no drama, just a lot of curiosity and a drive to make something meaningful. If you want to help shape the future of data and AI and have fun doing it, come build with us. We’re hiring a Product Manager to drive Enterprise Readiness and help complex organizations—from F500 to foundation model labs—succeed with Dagster+. This team’s mission is to make Dagster easier to adopt, expand, and operate in complex organizations. You’ll own a cross-cutting roadmap that scales enterprise adoption by strengthening the platform foundations customers depend on, making Dagster+ reliable and easy to operate at scale, and turning recurring deal blockers into durable platform capabilities. This role sits at the intersection of product, engineering, design, and customer-facing teams. You will spend time with customers and the field every week, translate real needs into crisp product bets, and ship improvements that make Dagster feel “enterprise-ready” without losing our developer-first DNA. This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are. • Own the Enterprise Readiness roadmap and drive end-to-end execution from discovery → delivery → rollout., • Collaborate closely with engineering and design to scope work, make tradeoffs, and ship high-quality features., • Meet with customers regularly and run design partnerships to validate problems, solutions, and rollout plans., • Partner with Sales, Sales Engineering, Customer Success, and Partnerships to turn deal needs into clear product priorities and roadmap decisions., • Own outcomes for enterprise adoption themes (e.g., roles and identities, platform ops & observability, key integrations, scaling) and define metrics to measure impact., • Own the go-to-market for your area (positioning, messaging, enablement, rollout comms), with support from marketing. You’ll lead cross-cutting work that makes Dagster enterprise-ready, such as: • Operating Dagster+ at scale: multi tenancy experience, platform health, runtime signals, and operational workflows., • Usage visibility and controls: helping customers understand and manage usage effectively., • Enterprise integrations: targeted integrations that unblock enterprise-grade adoption (e.g., major cloud/data platforms)., • GTM for enterprise features: clear positioning, enablement, and predictable rollout communication, with support from marketing., • 5+ years of product management experience building B2B SaaS products., • Proven ownership of a major product area from strategy → roadmap → delivery → adoption., • Ability to translate customer needs into a clear product strategy and prioritization, and communicate tradeoffs clearly., • Strong technical fluency. You can partner deeply with engineering on APIs, systems tradeoffs, and rollout plans., • Strong cross-functional leadership. You can align engineering, design, and customer-facing teams and drive decisions in ambiguous areas., • Experience owning go-to-market for a product area (positioning, messaging, enablement, launch comms), while partnering with marketing for production/distribution., • Excellent written communication and sound judgment., • Experience at a high-growth SaaS startup., • Experience building products for enterprise customers (e.g., security, admin, reliability, scale, or integrations)., • Background in developer tools or data infrastructure., • Familiarity with major cloud and data platforms (e.g., Azure, Databricks)., • Prior experience in a technical role (engineering, solutions engineering, or developer success). We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives. You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome. The estimated cash salary for this role is $160,000-$195,000. • ___, a guide to the problems we solve and the philosophy driving our approach, • Software-Defined Assets ___, ___, and ___, • ___ blog post & video playlist

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support. This is a remote role, based in Pacific Time. • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience., • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs., • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders., • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention., • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products., • Track cases through to resolution. Escalate cases to other departments or technical leads as required., • Maintain accurate and detailed records of client interactions and support requests., • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually., • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores., • Assist with any, and all task to ensure customer satisfaction., • Contribute to the success of the team and the company., • You’re passionate about technology and for helping others to understand and use it., • Excellent communication skills, • Strong interpersonal communication skills, • Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using, • Microsoft Office products, like Word and PowerPoint, • 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred), • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications. $20.00 - $27.00 per hour What Sets InfoTrack apart At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need. Our benefits guide, located ___, illustrates what we offer full-time employees and a sneak preview is below • 401(k) Match, • Medical, Dental, & Vision Insurance, • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance, • 20 Days of Paid Time Off (PTO), • 11 Paid Holidays, • “Be Me Time” off for mental health, re-charging, volunteering We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold. InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Lead a team of junior, mid and senior level cloud engineers through technology transformation and organization renewal, • Organize a structure for the Cloud Operations team to handle daily tasks around operations & observability, as well as keep long-term initiatives like datacenters migration on-track, • Establish a practice on following and improving cloud cost ratio and recurring gross marginMUST HAVE, • Three years or more working experience with Microsoft Azure, • Experience in Azure cost & billing management, including but not limited to tagging or resources, vm right sizing, etc., • Experience in data center vendor management, including contract negotiations, • Drive to strive for better always while acknowledging that sometimes finished is better than perfect, • Working experience in operating and designing monitoring and observability tools, • Working experience with running production container-based workloads, • Working experience with Infrastructure as Code (IaC) tools like Ansible, Chef, Puppet, Terraform, Bicep, etc., • Understanding of scripting and automating with Python or Bash or PowerShell, • Exposure to Azure cost & billing management & good understanding on how Microsoft Azure costs are associated to which components and which products serve certain use cases bestNICE TO HAVE, • Experience setting up and operating 24/7 alerting for production workloads, • Adaptability to explore Infrastructure subjects from scratch and create PoC, • Experience with VMware vSphere and VMware NSX to manage virtual machines, virtual networks, and virtual storage, • Experience with Veeam Backup & Replication, • Experience with orchestration tools like ArgoCD, • Exposure to Azure Virtual DesktopWhat we are not looking for:, • Someone looking for a fast track out of technical work – this is a “leading from the front” type of position, • “Career manager” looking for a slideshow-filled management roleAt Matrix42 we empower our product squads to solve hard problems – customer problems and business problems – in such a way that our customers love to work with our products. Our product squads are cross-functional and durable, generally composed of a product manager, a product designer, and several qualified engineers. As a technical team lead, your tasks will be split between leading the team and your part of the organization, and participating in the tasks yourself. We’re first and foremost looking for someone who’s a technical expert with little or none leadership experience, willing to explore the team leadership side a little further. Our cloud organization consists of multiple Operations teams mainly in Germany or Finland and a cross-european cloud development team focusing on the efficient automatization of our cloud platform and observability tools. We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers: • Learning & Development Opportunities • Up to 6 additional days off for professional and personal development, • Log into our online platforms to expand your knowledge & skills • Country specific Benefits like for example: one Social Day for you to assist in social settings or attend events which help improve our environment, • The possibility to choose an additional benefit that works for you, • And many more.. ask us about it!Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

About Cents Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! • Work with senior engineering leadership and the Revenue Product Manager to define and scope high-impact revenue-driving projects that improve operational efficiency and scale, • Lead and manage a team of full-stack engineers (a mix of in-house leads and full-time overseas developers) to deliver results at a high level of quality, • Make hands-on code contributions to your team's projects, balancing leadership with technical execution (~50/50 split), • Own the backend development for internal tools and platform capabilities that serve Revenue Operations, Sales, Customer Success, and Finance teams, • Design, build, deploy, and maintain highly resilient and scalable systems that power customer lifecycle visibility, activation workflows, billing and pricing systems, and expansion/upsell tooling, • Build and optimize systems that automate manual or fragmented internal processes, improving team efficiency and time-to-insight, • Guide the growth and development of engineers with mentoring, training, and performance management, • Drive cross-team collaboration and knowledge-sharing to break down silos between engineering and GTM teams, • Ensure seamless data integration across internal systems, CRM, billing platforms, and the core Cents product, • Collaborate with Design to create intuitive internal-facing interfaces that increase adoption, improve onboarding, and drive transparency across teams, • 5+ years of experience building business- and consumer-facing applications, • Expert-level knowledge of backend frameworks, specifically Node.js (Laravel experience a plus), • Strong proficiency in TypeScript for both backend (___) and frontend (React) development, • Experience building internal tools, admin systems, or operational platforms that support GTM or revenue operations, • Demonstrable systems thinking skills., • Understands that internal tools are only one part of a larger system connecting customers, operations, and product, • Strong background in API design and integration., • Knows what 'good' looks like and can drive platform connectivity through thoughtful API strategy, • Experience with AWS services (Lambda, SQS, EC2, RDS) and cloud-based backend architectures, • Deep understanding of data integration and synchronization, especially when connecting CRM, billing, and product systems, • Experience with PostgreSQL and NoSQL databases (DynamoDB, Redis), • Excellent problem-solving, analytical, and organizational skillsFluent verbal and written English skillsPassion for learning and coaching others, • A positive approach to your work, and treat others well, • Strong communication skills, • Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers, • Proven ability to communicate and collaborate effectively with engineers and non-engineering stakeholders alike, • Experience with billing systems, subscription management, or payment platforms (Stripe, Chargebee, etc.), • Familiarity with CRM platforms (Salesforce, HubSpot) and integrating them with internal systems, • Experience building customer lifecycle tracking, activation funnels, or churn prediction systems, • Background in vertical SaaS or SMB-focused productsPrior experience at a Series B-D startup navigating growth and technical scaling, • Take a user-focused approach to development and care about solutions that are robust, scalable, and easy to use, • Thrive in a fast-paced, collaborative environment and enjoy working closely with cross-functional partners and teammates$180,000 - $230,000 a yearWe are targeting a candidate in New York City who can be in our office 3 days a week, however, we are also open to remote if you are not within a commutable distance. Benefits and PerksWe offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

We are looking for a Product Manager with prior experience working closely with Engineering teams and UI/UX Design to support product delivery. This role is focused on taking product vision and customer input and translating it into clear, well-scoped work for development. You will partner closely with the Product Owner and UI/UX Design to ensure ideas are documented effectively, workflows and user experiences are understood, and Engineering has what they need to execute efficiently. While this role is execution-heavy, it is well-suited for someone who wants to grow into a broader Product Manager role over time, including increased customer exposure and ownership. What You’ll Do • Partner closely with the Product Owner to understand product vision, priorities, and roadmap, • Translate product ideas, customer feedback, and requirements into well-scoped user stories, tickets, and acceptance criteria, • Work day-to-day with Engineering to clarify requirements, answer questions, and unblock development, • Participate in backlog grooming, sprint planning, and ongoing delivery rituals, • Engage directly with customers to understand workflows, pain points, and real-world use cases, • Capture and synthesize customer feedback into actionable product requirements and insights, • Identify edge cases, dependencies, and workflow details that may impact implementation, • Assist with validating solutions post-release to ensure they meet customer and business needs What We’re Looking For • 2-5 years of experience in Product Management, Business Analysis, Project Management, or a related delivery-focused role, • Experience working on SaaS, • Demonstrated experience writing clear, detailed user stories, acceptance criteria, and engineering tickets, • Prior experience working closely with Engineering teams in an Agile environment, • Strong ability to organize complex ideas and translate them into structured, actionable documentation, • Comfortable speaking with customers, asking questions, and actively listening to understand workflows, • Detail-oriented, with an eye for edge cases, dependencies, and usability considerations, • Strong communication skills and comfort working cross-functionally with Engineering and customer-facing teams, • Curious, coachable, and motivated to grow into a broader Product Management role over time Nice to Have • Experience working in B2B, • Experience working in Legal Software, • Familiarity with tools such as Jira, • Exposure to Customer Success, Support, or implementation workflows Onboarding & In-Office Expectations: Ability to work onsite at least three (3) days during the first week, followed by consistent weekly in-office presence throughout the first 90 days to support onboarding, training, and team integration. Why This Role Matters This role will play a key part in ensuring product ideas and customer feedback are translated into clear, buildable work. You’ll help bring structure and clarity to product delivery while supporting the continued evolution of the Product function.

Company Overview: At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. Job Brief: The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction. Essential Function & Responsibilities: • Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals., • satisfaction targets., • Lead customer retention initiatives and strategies., • Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers., • Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting., • Create success plans and conduct executive-level quarterly business reviews., • Build cross-functional relationships at both user and executive levels across multiple internal teams and brands. Minimum Qualifications: • Bachelor’s Degree or equivalent experience., • Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company., • Proven ability to manage and grow a substantial book of business and share best practices with peers., • Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus., • Strong multitasking and prioritization skills; ability to manage competing priorities effectively., • Project Management experience or skills are strongly desired, • Account planning is a plus, • Experience with Google Analytics and Digital Marketing are strongly desired, • Previous experience with performance-based compensation tied to sales/revenue and retention goals. Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: • Flexible work-from-home arrangements, • 401K Match, • Flexible vacation, • Medical/Dental/Vision, • 16 weeks of paid parental leave (US), • Technical stipend, • Professional development programs, • Wellness programs Location: This is a remote position open to candidates based in the United States. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

Ideal start timeline: ASAP Role status: Exempt Compensation: Our target hiring range is $175,000-$215,000 plus participation in our Annual Bonus Program with eligibility for $12,000 bonus. Actual compensation will be commensurate with experience and skills. Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection. We know the best people can choose to work anywhere. Here’s a few reasons why 85+ of them choose Campminder: • With 20+ years experience of serving the industry through its digital transformation, we’re stable, profitable, and have developed a loyal customer base (that continues to grow)., • We build software for summer camps, an industry that enables meaningful experiences for kids., • We work on interesting, ambitious projects that create real value for our clients., • We know our team members feel their work has an impact on the organization’s purpose., • At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements., • We invest in emerging technology and cutting-edge leadership and are proud to take an “AI-Enabled” approach in our solutions., • We’ve been listed on Outside Magazine’s 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience. This role’s mission & overview: We are looking for a Senior Software Engineer to join our Phoenix team, which is building a scalable Camp Experience platform while rapidly modernizing our core application. Phoenix exists to make our platform secure, modern, and empowering for every engineering team at Campminder. This means leading replatforming efforts that decompose a large .NET monolith into independently deployable Self-Contained Systems, built on an event-driven architecture with Azure CosmosDB, Service Bus, and API Management. You’ll architect the new platfrom for Campminder, cure legacy code of its historical issues, and hand ownership of clean, modern domains to product teams. You’ll also contribute to our AI-Native workflow initiatives that measurably improve speed-to-ship and quality across the entire engineering organization. This is a high-impact, high-autonomy role for someone who thrives on solving hard technical problems that unlock velocity and quality for an entire engineering organization. As a Senior Software Engineer on our Phoenix team, you will: • Partner with product to run rapid experiments and incorporate customer feedback quickly, so we can modernize customer experience while improving our architecture, • Lead the design and implementation of replatforming initiatives that extract domains from the .NET monolith into independently deployable systems, improving security, test coverage, code quality, and developer experience, • Partner with other engineering teams to decompose tightly coupled domains using strangler fig patterns, event-driven integration, and clean API contracts, • Contribute to AI-Native workflow projects that measurably improve delivery speed and quality, • Design scalable, reliable portions of our event-sourced architecture and lead the adoption of new technologies and architectural patterns that reduce cognitive load and improve build performance, • Collaborate cross-functionally with product, engineering management, and architects to define right-sized scope that maximizes impact while minimizing engineering investment, • Mentor engineers on and off the Phoenix team, rolling out best practices in testing, deployment, quality, and operationalizing software across teams We think a successful candidate will bring: • Experience leading the design and implementation of major features and platform improvements in collaboration with multiple engineers and teams, • Strong cross-functional collaboration skills and a track record of partnering with product on rapid experimentation and customer feedback loops, • A track record of modernizing or replatforming legacy systems. You’ve tackled high coupling, low test coverage, and aging architectures before and know how to apply patterns like strangler fig, anti-corruption layers, and event-driven decomposition., • Experience working across a legacy monolith and modern greenfield services, • Familiarity with Azure cloud services (or equivalent)—particularly event-driven messaging, NoSQL data stores, and API gateway patterns, • Strong track record of architecting scalable, reliable systems and making forward-thinking technical trade-offs, • Experience identifying meaningful ways to use AI tools (e.g., Claude Code, Copilot, or similar) to increase engineering speed and quality, and enthusiasm for adopting AI-native workflows to ship customer value faster, • Passion for mentoring others and rolling out engineering best practices across teams, • Excels at taking large, undefined problems and turning them into concrete next steps for themselves and others to tackle Our Interview Process: • 45 min – interview with People & Culture, • 60 min – interview with Hiring Manager, • Phase 3, • 60 min – coding interview with Engineering team members, • 60 min – architecture interview with Engineering team members, • 30 min – culture interview with CTO A few of the benefits we are proud to offer: • Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans, • Ability to choose where you work – remotely, in the office, or a mix!, • A variety of resources to support mental health and emotional well-being, • 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care, • 401(k) with 4% company matching, • Trust-Based (flexible) PTO (and yes, we use it!), • $900/year wellness allowance, • Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers! We encourage people of all backgrounds to apply: We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups. Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you’re not sure whether you meet our qualifications. We’d love to have the opportunity to consider you! We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company’s HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. ezCater is investing in a next-generation, composable platform that powers future product experiences across the organization. This platform is API-first, headless, and designed to enable teams to build and evolve product capabilities quickly, safely, and at scale. As Senior Engineering Manager, Platform Engineering, you will lead the teams responsible for the foundation that every engineering team builds on: infrastructure, developer experience, shared libraries, CI/CD, observability, and governance. You will own delivery across developer experience, core platform tooling, and platform infrastructure -- ensuring that domain teams building on the platform have an opinionated, supported path that lets them focus on their domain instead of infrastructure decisions. This is a hands-on engineering management role. You are close to the work -- reviewing technical designs, pairing with engineers on hard problems, and making informed tradeoff calls across infrastructure, tooling, and developer experience. You came up through engineering, you understand distributed systems and cloud-native infrastructure, and you bring that judgment to every decision about what to build, how to build it, and in what order. What You’ll Own: • Delivery across platform engineering: developer experience, core platform tooling (shared libraries, event streaming clients, auth middleware), and platform infrastructure (compute clusters, networking, infrastructure-as-code, observability), • The opinionated path for building and operating services: language, frameworks, CI/CD, deployment, observability, and governance -- the defaults that come with support out of the box, • Milestone delivery for the platform foundation on a timeline that unblocks domain teams building search, identity, payments, and other capabilities, • Day-to-day engineering management: hiring, developing, and retaining strong engineers across the platform teams, • Cross-team coordination: when domain teams need something from the platform, you own prioritization and delivery What Your Teams Will Build: • A fresh compute cluster for new platform services, with namespace isolation, modern autoscaling, and clean networking, • CI/CD pipelines (build, test, contract validation, GitOps deployment) that are the single supported path for all new services, • A service template that gives domain teams a working, observable, deployable service in minutes, • Shared libraries and building blocks: event streaming clients, HTTP clients, auth middleware, instrumentation, • Infrastructure modules: reusable, versioned modules for databases, event streaming topics, caching, secrets -- provisioned via infrastructure-as-code, • An observability stack (APM, logging, tracing, alerting) that ships by default with every service. What Success Looks Like (12-18 Months): • Domain teams can scaffold, build, deploy, and observe a new service using the platform path without making infrastructure decisions or filing tickets, • The platform foundation is delivered on the milestone timeline, unblocking the first wave of domain services, • Every new service is deployed through the same CI/CD pipeline with consistent observability and operational standards, • Infrastructure provisioning is self-service via versioned modules -- no manual work or ad-hoc configuration, • The platform teams are well-staffed, well-organized, and operating with clear ownership, • Engineering teams view the platform path as the easiest way to ship -- not a constraint to work around. How You'll Lead: • Stay close to the technical work: review designs, participate in architecture discussions, and maintain the judgment to evaluate proposals and recognize when something needs a different approach, • Manage and develop engineers directly, with the potential to grow into managing team leads as the organization scales, • Prioritize ruthlessly: the platform backlog will always be larger than the team. Sequence work so that domain teams are never blocked on capabilities they need., • Drive execution with clear milestones, deliverables, and accountability -- without micromanaging how engineers do their work, • Partner with domain engineering leaders to understand their needs and ensure the platform meets them, • Build a culture of clear ownership, operational excellence, and developer empathy What You Have: • 8+ years of professional software engineering experience, with at least 2 years in engineering management or technical team leadership, • A strong technical foundation: you have built and operated distributed systems, cloud-native infrastructure, or platform tooling. You can evaluate a cluster architecture, a CI/CD pipeline design, or a shared library API with real depth., • Experience with cloud-native infrastructure (Kubernetes/EKS, infrastructure-as-code, container orchestration, service networking), • Experience establishing engineering standards: CI/CD pipelines, service templates, observability defaults, deployment patterns, • Demonstrated ability to hire, develop, and retain strong engineers, • Strong communication skills: you can translate between infrastructure complexity and team priorities, and represent the platform in cross-team discussions, • A pragmatic, service-oriented mindset: you understand that the platform team's success is measured by how effectively other teams can build on it Role Scope & Focus: • This is an engineering management role with strong technical expectations. You manage engineers directly and are accountable for the technical quality and delivery of the platform., • You report to the VP of Engineering and partner closely on platform strategy, milestone planning, and team structure, • You partner with domain engineering leaders (search, identity, commerce, menus) to ensure the platform meets their needs without becoming a bottleneck, • You do not own application-level domain services. You own the foundation they build on., • As the platform organization grows, this role has a clear path to Director scope The platform is the foundation for a multi-year re-architecture of ezCater's technology stack. Every domain team depends on the platform to provide the infrastructure, tooling, and standards that let them focus on their domain. This role ensures that the foundation is solid, opinionated, and delivered on time. Your work directly determines how fast the organization can move. The national total target cash compensation range for this position, including base salary and bonus target, is $218,000 - $280,000 annually.* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, ___ (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our ___ #BI-Remote

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions. We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact. The Manager, User Support & Applications reporting to the Director, Enterprise Apps & Infrastructure, is a hands-on leader who sits at the intersection of technology, people, and process—shaping how staff across AIP Publishing experience and use digital tools every day. This role blends strategic platform ownership with user-centered service design, empowering teams to work smarter through well-governed systems, strong adoption, and meaningful engagement. If you enjoy translating real user needs into practical, scalable solutions—and leading a small team to do their best work—this is an opportunity to make visible, organization-wide impact. How you’ll make an impact: Leadership & Team Development • Lead, coach, and develop the Support Solutions Specialist and User Engagement Specialist, creating clarity of roles, goals, and growth pathways., • Build a culture of proactive service, empathy, and accountability within the team., • Establish and monitor clear objectives and key results (OKRs) for the team — focused on adoption, user satisfaction, and service quality., • Design repeatable feedback loops so the team continuously surfaces user insights, pain points, and opportunities to improve AIP’s digital ecosystem. Platform Ownership (Working Manager Component) • Serve as Jira Product Owner and Administrator, ensuring structure, workflows, automation, and governance reflect business needs and stay clean, scalable, and well-documented., • Partner with the team on Microsoft 365 governance, automation, and user adoption., • Oversee Smartsheet, Miro, and DocuSign administration through the team, providing guidance, governance, and integration opportunities., • Drive consistency in access management, template use, reporting standards, and inter-tool integrations., • Translate business requests into technical configurations and vice versa — ensuring both usability and compliance. User Engagement & Two-Way Communication • Design and lead a structured user engagement program — regular listening sessions, surveys, office hours, and department-level partnerships., • Ensure a two-way information stream between IT and the business: users feel heard, and the IT team stays connected to real-world needs., • Partner with department leads to identify pain points and develop solutions that improve productivity and satisfaction., • Communicate tool changes, new features, and best practices through digestible, ongoing engagement (e.g., newsletters, workshops, “what’s new” sessions). Enablement Strategy & Roadmap • Develop and maintain a Digital Enablement Roadmap that aligns platform investments and process improvements to business priorities., • Prioritize initiatives that streamline workflows, improve transparency, and reduce friction for staff., • Champion and measure adoption of “ways of working” frameworks (OPOs, RACIs, retrospectives, cross-functional planning)., • Identify opportunities for automation or simplification of routine tasks through M365, Jira, or other tools. AI and Future Enablement • Partner with the Director on evaluating and piloting AI tools that enhance productivity and user support., • Lead enablement efforts to help staff leverage AI in their day-to-day work responsibly and effectively., • Curate and communicate AI success stories, tips, and training. What you're great at: • Strong understanding of Microsoft 365 (Teams, SharePoint, OneDrive) and related collaboration ecosystems., • Proven ability to lead small teams, set direction, and build operational maturity., • Excellent communication and facilitation skills — equally comfortable working with executives, end users, and technical peers., • Familiarity with Smartsheet, Miro, or DocuSign administration a plus., • Familiarity with AI productivity tools and process automation technologies preferred. What we’re looking for: • 8+ years of experience in IT service delivery, digital workplace, or technology enablement roles., • Deep hands-on Jira expertise — able to design, configure, and govern at scale, including automation, workflow management, and reporting., • Experience designing feedback programs, conducting stakeholder interviews, and managing change. Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!, • Generous paid time off and paid sick and safe leave, • Flexible Work Schedule, • Competitive medical, dental and vision benefits, • Exceptional retirement benefits, • Monthly remote stipend, • Training and Tuition assistance, • Employee Assistance Program Salary Range: $120,000 - $145,000 At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do * Act as the “Voice of CX", raising key needs during planning * Partner with Leadership to understand the business processes, pain points, and goals of the organization * Manage a team of support associates, provide training, onboarding, and measure performance * Interview and help scale the support team * Maintain and promote company best practices and standards for support * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline CX workflows You should have * 3+ years of experience in customer experience * 1+ years of management experience * Knowledge of intercom or similar ticketing systems * You have worked within multichannel support operations (chat, email, phone) * Excellent written and verbal communication skills * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: * Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! * Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! * It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! * Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! * If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

We’re looking for curious and conscientious builders, innovators, and collaborators. At Replicated, we believe true impact comes from caring deeply about your work, thinking in terms of long-term relationships, and approaching every challenge with curiosity and a willingness to revisit first principles. If you're someone who thrives on continuous learning, seeks purpose in solving real (and sometimes complex) problems, as well as cares about building sustainable, thoughtful solutions, you’ll find your home here. Replicated is a Commercial Software Distribution Platform that tackles some of the hardest challenges in modern enterprise software. We help vendors deliver Kubernetes applications into highly controlled customer environments — from VPCs and on-prem data centers to fully air-gapped networks. Our platform includes Kubernetes-native installers, automated release pipelines, container registries and proxies for restricted networks, license management, telemetry, and integrated support tooling. Engineers at Replicated work on distributed systems, networking, and developer experience — ensuring that even the most complex applications can be deployed and operated reliably in security-sensitive environments. We work with fast-growing enterprise software vendors such as Cohere, ___, Crew AI, Writer, and Protect AI, helping them bring their products into some of the world’s most security-conscious enterprises. We are fully remote and plan to stay that way! We do have a small office in Austin, TX where our local teammates enjoy spending time working together. We're open to any state in the US. In addition, for some roles, we're open to candidates in Canada, the UK, Australia, and New Zealand (we will specify on postings for these). If you're interested in joining the Replicated team but don't see an opportunity that you'd like to apply to, please fill out a quick application below to join our Talent Community to stay connected with us to learn about future opportunities that align with your background! * A passion and curiosity for using AI to elevate your work and impact. You have used AI to build complex projects. You understand where to use AI and when a human is the best use case. At the same time you operate as the ultimate arbiter of what "good looks like". * You have a strong bias for action and ability to proactively collaborate with others. * Exceptional technical and non-technical communication and interpersonal skills. * Strong problem-solving skills, the ability to think critically, and act quickly under pressure. * A customer-centric mindset and a genuine desire to help others succeed. * Experience working remotely with teams across various time zones. * A willingness to travel and meet face to face. While we are a remote company there is an office in Austin, Texas where we get together roughly twice a year. * Professional development experience with Go and associated tooling. * Professional experience with Kubernetes and cloud native projects. * You have developed software for external users, ideally for a highly technical audience * Experience developing and shipping software in a cloud-native, customer-facing infrastructure. * Experience taking on complex challenges and breaking them down into iterative deliverables. Note: Our engineering team does include some on-call coverage. Preferred Remote Location: * United States In your first 30 Days: * Immerse Yourself: Dedicate yourself to learning about Replicated - the company, the global CRE team, our products, and our customers (vendors). * Hands-on Training: Complete comprehensive hands-on training with the Replicated platform, working through a structured onboarding checklist. * Team Connections: Meet with team members across Replicated. * Onboarding Improvement: Each of our roles has a structured onboarding process. You will work with your Manager and others to work though your onboarding plan. In your first 60 days: * Product Knowledge Expansion: Deepen your understanding of how Replicated's products are developed, how different services interact, and how they are used in customer-managed environments. * Documentation Review: Review existing support documentation and training materials, identifying areas for updates or improvements. In your first 90 days: * Continued Learning: Continue to invest in your personal and professional growth, leveraging Replicated's resources (like the curiosity budget) to expand your skills in Kubernetes, Linux, and other relevant technologies. Begin exploring opportunities to develop your Go coding skills. At Replicated, we value our teammates as individuals who are stronger together. We offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment. For team members outside of the US, our salary ranges are at localized rates for the countries we support. This is dependent on several factors, including level, qualifications, and experience. We also offer stock options, as well as a unique home office allowance & a professional development budget. An overview is on our careers page here:___ We invest in our team and love candidates who are eager to learn and grow. We have a fantastic team of highly collaborative individuals who enjoy learning, growing, and mentoring others. We invest in our team and love candidates who are eager to learn and grow. We have a fantastic team of highly collaborative individuals who enjoy learning, growing, and mentoring others. OUR CORE VALUES Care Deeply: Care deeply about the work that you do. Because of that you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc. Longterm: Treat every interaction as part of a 30 year relationship, you’ll see everyone down the road again as customers, partners, coworkers, etc. Curious: We're always learning and we approach everyone and every problem with curiosity. When needed we challenge assumptions, and go back to first principles. BENEFITS We offer strong benefits to help you stay healthy and productive. For the US, our benefits are listed below: * Health/Dental/Vision * Life/AD&D * LTD/STD * FSA * 401K * Stock options * Partner perk programs * Generous time off, we expect you to take a minimum of 3 weeks of per year * Laptop+accessories you need to get set up * Generous home office set up allowance or co-working space allowance - up to $10,000 per year! * Curiosity Budget to help you keep learning and growing! Replicated is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds and we work to make sure that all team members have an equal opportunity to succeed. Please note at this time we are unable to provide sponsorship to individuals in the United States. We do not accept unsolicited assistance from any headhunters, recruitment firms or any other third party for any of our job openings. Any unsolicited resumes sent from anyone other than the candidate, in any format, to any person at Replicated, will be considered Replicated property. Replicated will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. #LI-Remote

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We're thrilled to be scaling out a new team at 1Password to keep our customers secure as they adopt AI, and we're looking for a Senior Developer to join us. This is a unique opportunity to define innovative ideas, shape our technical direction, and contribute to the execution of greenfield projects in the rapidly evolving field of AI. We’re ___ for how AI and agentic workflows are secured. Our current focus is on access management for AI agents, ensuring they can safely and seamlessly interact with other software and systems while keeping the credentials used in this exchange secure. We work across a wide-ranging tech stack in a fast-moving space. Our projects span across client-side and system-level logic to back-end systems. You’ll bring a breadth of experience that allows you to quickly jump in new tech stacks and domains and help us create and shape new products and features for this emerging market. This is a remote opportunity within Canada and the US. What we're looking for: * You have 2+ years of experience in software development * Experience with a modern backend language (e.g. Go, Node.js, Ruby, or Python). * A drive for and proven experience in software development best practices, and coding standards * You enjoy solving moderately complex problems with a demonstrated ability to tackle problems and propose effective solutions * You like communicating and collaborating and can demonstrate experience in working effectively with team and communicating technical concepts to non-technical cross-functional partners * You’re passionate about testing methodologies and debugging techniques to ensure high-quality code Bonus points for: * Strong understanding of authentication, authorization, and identity concepts (OAuth, OIDC, scoped access, policy enforcement) * Familiarity with MCP servers * Some experience with Kotlin, Swift, Rust, JavaScript, Go, or related languages. Or a demonstrated ability to pick up new languages quickly. * Experience working with distributed systems at scale, demonstrating best practices around monitoring, observability, performance and reliability What you can expect: * Code, test, debug, deliver and maintain production software systems for new and existing product features * Collaborate with cross functional teams and/or stakeholders throughout the development cycle to ensure smooth releases * Work with your teammates and project manager to communicate technical requirements to stakeholders and solve technical problems in a scalable and realistic way * Mentor junior and new team members by helping them understand team expectations, providing technical guidance, sharing knowledge, and engaging in pair programming sessions * Participate in planning by identifying major tasks and breaking down, estimating, and planning work * Write comprehensive tests during various stages of the development cycle, ensuring code is functioning as expected * Review code for others to maintain high code quality, knowledge share within the team, and support creating a safe environment of giving and receiving feedback * Generate and review documentation on code processes to ensure scalability * Stay informed about the latest industry trends, technologies, and best practices in development * Be available for on-call rotational work to ensure uninterrupted support and resolve emergencies USA-based roles only: The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $155,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Principal Developer leading AI and Developer teams will report to the VP of Engineering and play a pivotal role in shaping 1Password’s technical integration strategy with the broader security ecosystem. This leader will evaluate and define integration paths with key partners, design reference architectures, and prototype next-generation solutions that extend 1Password’s platform capabilities into emerging domains such as agentic AI architectures, emerging communication protocols (e.g., MCP, A2A, ACP, et al.), browser, and runtime-based security controls. This is a highly technical role that sits at the intersection of developer and agentic solutions, architectural decision making, and R&D advancements. This role will closely collaborate with Engineering, Security, Product, Business Development, and the Go To Market teams to identify high-impact integration opportunities, validate technical feasibility, and build partner-ready pre-production proof of concepts that demonstrate differentiated value. The outcome of this role is to ensure 1Password leads the evolving identity and security ecosystem, proactively shaping today and tomorrow. This is a remote opportunity within Canada and the US. What We’re Looking For: * 15+ years of experience in software engineering or solutions architecture, with at least 5 years designing and implementing complex integrations in SaaS, identity, or cybersecurity. * Deep technical knowledge of identity and access management standards and protocols (e.g., SAML, OIDC, SCIM, OAuth2, JWT, session termination patterns). * Hands-on experience building integrations with major cloud platforms (e.g., AWS, GCP, Azure) and/or security tools (e.g., SIEM, SOAR, IdPs). * Demonstrated ability to prototype and deliver working software in languages commonly used for integration (e.g., Go, Python, TypeScript). * Proven ability to work cross-functionally with Engineering, Product, and GTM teams to translate partner opportunities into technical outcomes. * Strong communication skills with the ability to represent technical strategy to executives, partners, and customers. Bonus Points For: * Familiarity with confidential computing, secure enclave design, browser extension/runtime modification, and AI agent architectures a strong plus. What You Can Expect: * Integration strategy: Define and prioritize integration paths with strategic partners across the identity, security, and developer ecosystem (e.g., Identity Providers, Identity Governance & Administration, SIEM/SOAR, AI toolchains, cloud providers, et al.). * Prototype (POC) / pre-production development: Rapidly design and prototype advanced integrations such as MCP server connectors, ephemeral credential brokers, and agentic AI security workflows. Demonstrate end-to-end feasibility and serve as a technical proof point for productization. * Reference architectures: Develop reusable reference architectures and integration blueprints (e.g., SAML/OIDC flows, SCIM provisioning, OAuth2 JIT token issuance, agent-to-vault credential brokering). Ensure these patterns are secure, scalable, and align with 1Password’s identity security principles. * Cross-Functional collaboration: Partner closely with Engineering, Security, Product, and Business Development teams to translate integration opportunities into impactful product outcomes. Provide technical credibility in partner conversations. * Innovation leadership: Push the envelope, expanding how 1Password further delivers differentiated industry leading value to the security ecosystem. Explore novel use cases around PAM-in-the-browser, confidential computing for session management, and AI-driven security automation. * Technical evangelism: Represent 1Password’s integration vision in technical forums, with partners, and at industry events. Build trust with external architects and engineering leaders by engaging at a deep technical level. * Scalability and security: Ensure all integrations meet high standards for security, performance, and maintainability. Act as a subject matter expert on integration security models, including token management, encryption, and identity lifecycle management. USA-based roles only: The annual base salary for this role is between $291,000 USD and $437,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $240,000 CAD and $360,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. This posting is for an existing vacancy. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a Team Lead, Customer Success to play a pivotal role in driving customer satisfaction, retention, and growth. This position is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. By ensuring consistent delivery of exceptional customer experiences, the Team Lead directly contributes to the company’s goals of maintaining and improving Net Revenue Retention (NRR), increasing customer engagement and value realization, and driving a high Net Promoter Score (NPS) This is an opportunity to influence both the success of our customers and the development of our Customer Success team. Role Specifics • Work Location: Remote (US), • Travel: 5% (The percentage of travel is an estimation and may vary depending on business need.), • Compensation Structure: In addition to the base salary listed below, this role is eligible for a performance-based bonus., • Reporting Structure: This role reports to the Manager, Customer Success. Application Deadline: This role will accept applications until March 11th, 2026 at 5PM CDT unless otherwise posted. What You Will Own Team Leadership & Development • Lead, coach, and mentor a team of Customer Success Managers (CSMs), ensuring consistency in process, customer engagement, and delivery of value, • Conduct regular 1:1s with CSMs to review accounts, provide feedback, and support career development, • Oversee onboarding and training for new team members; build scalable training resources, • Act as an escalation point for complex customer issues, providing guidance and resolution strategies, • Monitor team performance against KPIs tied to NRR, customer health, and engagement, • Drive alignment across Customer Success, Services, and Support to ensure smooth customer transitions and continuity of service Customer Portfolio Ownership • Maintain a select portfolio of customers, delivering the same high-touch success management expected of CSMs, • Drive adoption, value realization, and customer satisfaction through regular engagement, consultative guidance, and proactive account planning, • Identify opportunities for growth and expansion, contributing to account-level NRR, • Conduct NPS follow-up conversations and translate customer feedback into actionable improvements, • Serve as a trusted advisor to customers, ensuring alignment between their business objectives and our solutions Programs & Processes • Contribute to the design and continuous improvement of Customer Success programs, playbooks, and processes, • Provide monthly reporting to leadership on customer health, NRR trends, engagement, and NPS performance, • Partner cross-functionally to close feedback loops, improve onboarding and training processes, and enhance the overall customer experience Required Qualifications • 2+ years in a Customer Success role with direct customer-facing responsibilities, • Experience leading or mentoring peers, with demonstrated ability to coach and develop others, • Strong communication and facilitation skills, both written and verbal, with the ability to influence at multiple organizational levels, • Strong problem-solving and judgment skills; proven success in issue management and conflict resolution, • Proficiency with Salesforce or similar CRM, and comfort leveraging data/metrics to inform decisions Preferred Qualifications • Experience in a SaaS environment, ideally with higher education or related industries, • 3+ years of experience working cross-functionally with Services, Support, and Product teams, • Bachelor’s degree or equivalent practical experience, • Familiarity with NRR, NPS, and customer health metrics, • Experience balancing customer advocacy with company goals Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years, • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members., • A supportive team environment with emphasis on learning and development opportunities, • Our Promise: You will learn, grow, and be appreciated for your impact and contributions., • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $86,000 - $96,000 USD StarRez is an equal opportunity employer.

Appian Software Integrator/ Low Code Developer – TS/SCI Xcelerate Solution is seeking you as our next TS/SCI cleared Appian Software Integrator / Low Code Developer supporting DIA-NMEC under our 10-year DOMEX Technology Platform (DTP) contract. You will work closely with Systems Engineers, Software Engineers, Architects, and Operations Engineering/Manager on a broad scope of activities extending across the development of systems to include backend and frontend software engineering tasks. Have impact as part of a mission focused, solutions oriented, and adaptive team that values innovation, collaboration, and professional development. While most work is conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.Location: Bethesda, MDSecurity Clearance: TS/SCI Responsibilities: • Work with a team of system integration engineers to successfully deploy release candidates to production environment., • Participate in test, staging and production deployment., • Assist in the maintenance of services and procedures for a big data pipeline which includes Kafka, Elasticsearch, and several in house written python/java micro services running on Kubernetes, • Integrate Docker containers using Kubernetes, Rancher, Helm and other DevOpsSec integration tools, • Monitor automated system integration tests to identify failed modules and components, • Manage individual project priorities, deliverables, and deadlines, • Foster an environment of collaboration with the different team members in the goal of providing quality service and product to our customer Minimum Requirements:, • Typically requires Bachelor’s Degree and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience, • Must possess an Active Top Secret/SCI clearance and ability to obtain and maintain Poly, • Experience with Appian, • Experience with Appian Self-Assembling Interface Layer (SAIL), • Experience with containerization, especially with Docker, • Experience with DevOps practices and tools including Continuous Integration/Continuous Delivery (CI/CD) tools and practices, especially Gitlab or Jenkins, • Experience with Agile practices, • Development and/or scripting experience, especially Python and Bash, • Strong verbal and written communication skills, • Enthusiastic with the ability to work well on a team and a self-starter who can work on their own Preferred Qualifications:, • Experience with systems at scale, • Kafka or other message passing systems, • Experience on a production/ enterprise system, • Cloud infrastructure experience, • Experience with any of the following technologies:, • Kubernetes monitoring, e.g., Prometheus/ Graphana, • GPU-based Kubernetes, • SALT for deployment automation, • Elasticsearch, Kibana, and Logstash, specifically admin experience, • Helm and Helmfile Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly.

About the role: We are seeking a highly experienced and strategic Senior Manager, Enterprise Collections to lead our US Enterprise Collections team within the Order to Cash organization. As Senior Manager, Enterprise Collections, you will own collections strategy and execution for Samsara’s largest and most strategic enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to drive timely cash collection while delivering a white-glove customer experience. You’ll lead a high-performing team, manage escalations, and scale the operating model through process improvement, automation, and strong governance (including SOX and policy compliance). This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely., • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment., • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers., • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: • Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience., • Lead and develop senior collections talent, including coaching, performance management, and succession planning., • Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms., • Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence., • Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment., • Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience., • Ensure compliance with global regulations, internal policies, and SOX controls across collections operations., • Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team. Minimum requirements for the role: • 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services., • 5–7+ years of supervisory/people management experience, including leading senior-level ICs/managers., • Demonstrated ability to create organizational objectives and deliver results through others., • Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable, including enterprise collections and complex dispute management., • Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers., • Proven ability to lead process optimization and automation initiatives., • Working knowledge of SOX controls / policy compliance in a finance operations environment. An ideal candidate also has: • Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc., • Experience with SAP or Oracle., • Understanding of SAT (Mexican tax authority) regulations.

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us • Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change., • Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization., • Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX., • Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: Customer Support Specialist Reports to: Service Operations Manager Location: Remote, US Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary. About the Role: We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment. Key Responsibilities: Customer Support & Issue Resolution: • Respond to customer inquiries via email and phone, providing prompt and accurate assistance., • Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary., • Conduct follow-ups to ensure all customer concerns are addressed and resolved., • Document customer interactions and resolutions in CharterUP’s proprietary software system. Live Trip Monitoring: • Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes)., • Assist customers, drivers, or operations teams with urgent support requests., • Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions., • Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips., • Communicate clear and timely updates to customers and drivers about any trip changes. Customer Relationship Management: • Build and maintain positive relationships with customers to ensure satisfaction and retention., • Educate customers on Department of Transportation (DOT) rules and regulations., • Follow up with customers to confirm their needs were met after resolving issues. Operations Coordination: • Collaborate with internal teams to ensure smooth and efficient customer experiences., • Track and monitor service requests, escalating operational delays when necessary. Documentation & Process Adherence: • Maintain detailed and accurate records of customer interactions in Sprinklr., • Adhere to company policies, procedures, and service-level agreements (SLAs). Escalation Management: • Escalate critical issues, such as service failures or safety concerns, to the appropriate teams for resolution., • Partner with team leads or managers for escalated support or policy exceptions., • Provide reassurance and solutions to customers experiencing disruptions. Continuous Improvement & Learning: • Stay up-to-date with product updates and service changes., • Participate in training sessions to enhance customer service strategies and operational knowledge. Experience and Skills: • 0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to remain calm and professional in fast-paced or high-pressure situations., • Strong organizational skills and the ability to multitask effectively., • A customer-focused mindset with a commitment to delivering exceptional service., • Willingness to adapt to changing priorities and learn new systems or processes. Recruiting Process: • Step 1: Video call with Talent Acquisition, • Step 2: Video call interview with Hiring Manager, • Step 3: Final video call interview with Sr. Manager, Logistics & Customer Support, • Step 4: Offer & background check Hourly Rate $26.50 - $26.50 USD Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. • Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states., • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards., • Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country., • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available., • Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together., • Referral Rewards: Earn bonuses for bringing top talent to the team., • Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable., • Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

Are You Ready?CAI is a 100% employee-owned professional services company established in 1996 that has grown year over year to nearly 850 people worldwide. For mission critical and FDA-regulated industries that need to deliver high-stakes solutions, we provide commissioning, qualification, validation, start-up, project management, and consulting services focused on operational readiness and performance excellence. Our approach is simple because our Purpose informs everything we do:We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.At CAI, we are committed to living our Foundational Principles, both professionally and personally:- We act with integrity- We serve each other- We serve society- We work for our future As owners, our shared success drives our team-first approach. We put clients’ interests first, never stop until it's right, and do whatever it takes to get there. CAI agents work with cutting-edge technologies in advanced medicine and regulated facilities. You will have opportunities to engage with leading experts, participate in hands-on certifications, and make a direct impact by helping bring life-saving therapies to market. Our collaborative, values-driven culture ensures delivery of excellence across all services. Job Summary:The Associate Product Manager is an individual contributor role supporting the execution and operational management of CAI’s digital product portfolio. This role the digital product team and is responsible for driving roadmap execution, coordinating cross-functional deliverables, and ensuring alignment between regional stakeholders and the digital product team. The Associate Product Manager serves as a project lead for roadmap initiatives, manages product-related requests from CAI regions as internal “accounts,” and supports marketing, sales enablement, and delivery tracking activities. This role requires a highly motivated, self-directed professional capable of independently managing priorities while informally leading small project teams and working groups. Key Responsibilities:1. Roadmap Execution & Project Management- Manage tasks and activities associated with digital product roadmap initiatives. - Break down roadmap epics into actionable tasks, track timelines and dependencies, and manage delivery progress. - Coordinate cross-functional contributors including development, marketing, sales, and operations. - Identify risks, escalate issues appropriately, and drive resolution. - Ensure deliverables meet defined scope, timeline, and quality expectations. 2. Regional Account Management- Manage CAI regions as an internal account. - Manage intake, prioritization, and tracking of regional requirements, requests, and support needs. - Coordinate resources to deliver solutions, ensuring alignment with overall product strategy and roadmap priorities. - Maintain transparency with regional leaders regarding status, trade-offs, and timelines. - Stakeholder Engagement & Requirements Management - Participate in stakeholder meetings to gather requirements, define business needs, and document outcomes. - Facilitate requirements gathering sessions and contribute to solution design discussions. - Develop process maps, user workflows, and functional documentation as needed. - Manage meeting actions, decisions, and follow-ups to ensure accountability and execution. 3. Marketing and Sales Enablement Support- Manage execution of marketing deliverables associated with product launches and updates.- Develop and maintain marketing collateral, product one-pagers, pitch decks, and sales support content.- Support go-to-market activities in coordination with product and commercial leadership.- Assist in creating value messaging aligned with regional and market needs. 4. Training and Enablement- Support development and ongoing updates of user training materials and sales enablement resources for the digital portfolio.- Coordinate training sessions and ensure materials reflect current product capabilities.- Collect feedback from users and sales teams to continuously improve enablement materials.- Maintain Knowledge Management libraries as part of the Digital Community of Practice 5. Commercial and Delivery Tracking- Track digital product opportunities, proposals, and active delivery projects.- Maintain reporting dashboards and summary metrics for leadership visibility.- Support pipeline management and ensure alignment between product availability and sales commitments. Qualifications:Required:- Bachelor’s degree in Business, Engineering, Life Sciences, Information Systems, or related field.- 3–5 years of experience in product operations, project management, account management, customer support or related discipline.- Demonstrated ability to independently manage multiple concurrent initiatives.- Experience coordinating cross-functional teams without formal authority.- Strong organizational and follow-through skills.- Excellent written and verbal communication skills.- Proficiency in Microsoft Office tools, Sharepoint, Teams Preferred:Project Management (Agile or Waterfall) #LI-MV1$85,000 - $105,000 a yearAverage base salary range - not including benefits and bonus. CAI Benefits:•Comprehensive Health Insurance coverage•24 days of Paid Time Off•ESOP/401K - 15% Company Contribution (US Only)•Company paid Life Insurance•Company paid Long Term DisabilityWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society. This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re building the next generation of public-facing APIs at 1Password, and we’re looking for a Staff Developer to help lead that effort. This is a critical role at the intersection of platform architecture, developer experience, and security, with a direct impact on our biggest initiative for 2026. The Ecosystems team is evolving from delivering a single partner-facing API into owning a reusable API platform that teams across 1Password will build upon. This platform will define how we safely expose core capabilities to partners, customers, and internal consumers, and how we do so without breaking trust or workflows as we build new ways to interact with 1Password. As a Staff Developer on this team, you will act as the technical DRI for our public API platform. You will work closely with architecture leadership and partner teams to balance near-term delivery with long-term platform integrity, establishing contracts and standards that must remain rock-solid as usage grows. This is a remote opportunity within the US and Canada. What we're looking for: * 8+ years of software engineering experience, with demonstrated ownership of complex backend or platform systems * Proficiency in Go * Deep experience designing, building, and operating public-facing APIs at scale * Strong understanding of authentication, authorization, and identity concepts (OAuth, OIDC, scoped access, policy enforcement) * Proven ability to define and evolve long-lived API contracts without introducing breaking changes * Track record of setting technical direction, influencing across teams, and driving alignment in ambiguous problem spaces * Excellent judgment around tradeoffs between speed, safety, and long-term maintainability Bonus points for: * Experience building API platforms or shared infrastructure used by multiple teams * Familiarity with external request validation, API gateways, or policy enforcement layers * Experience supporting partner or customer-facing integrations * Experience working on security- or identity-adjacent systems What you can expect: * Act as the technical DRI for the public API platform. * Partner closely with architecture and product leadership to define long-term platform direction * Design and implement shared API capabilities such as OAuth client creation, authorization enforcement, and request validation * Ensure APIs are secure, stable, and resilient as adoption grows * Establish standards and best practices for internal teams building public-facing APIs * Write production code and solve complex technical problems both directly and through others * Mentor and influence senior developers while raising the bar for platform quality across the organization USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users through onboarding, training, and ongoing engagement at our Strategic Accounts. The overall mission of this role is to develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention, verified business value, and renewal of each account. We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our entire Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day one. • Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings, • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD, • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD, • Identify and illuminate customer success stories and examples of AcuityMD ROI, • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions, • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD, • 5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry, • You’re able to develop close personal relationships with customers and colleagues through empathy, • You are a patient and active listener, • You’re proactive and self-driven, and bring infectious energy and resiliency, • You are an excellent verbal and written communicator (email & PPT), • You’re highly organized with ability to multi-task and prioritize different assignments, • Analytical background with experience with SQL or other query-based language AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE Range: $160,000 - $210,000 You must have an eligible work permit in the USA to be considered for this position • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health)., • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities., • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees., • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work., • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents., • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement., • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings., • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Location: Remote - +/- 3 hours from CET (EST / Europe preferred) Remote | Full-time Compensation: $90K - $150K We are hiring on behalf of our client in the high-growth Web3 and DeFi sector who is seeking a Senior Backend Engineer to join its core Platform team. This organization builds and evolves the distributed backend systems that power its primary products and customer-facing solutions. The successful candidate will design and operate complex systems, manage Web3 infrastructure, and collaborate closely with product and platform engineers to deliver reliable, scalable solutions. This role is ideal for an engineer who values strong ownership, thoughtful system design, and maintains a high bar for code quality. The client fosters an environment that prioritizes building solid systems and moving quickly without compromising standards, leveraging modern tools—including AI—to maximize efficiency. Key Responsibilities: • System Architecture: Design, build, and maintain scalable distributed backend systems powering core platform and product capabilities., • End-to-End Ownership: Manage backend services throughout their entire lifecycle, from initial architecture and implementation to monitoring and long-term reliability., • Product Collaboration: Partner with product and engineering peers to actively shape product decisions and strategy rather than merely executing technical specifications., • Web3 Integration: Build and evolve platform backend components, including protocol integrations, support for emerging blockchain networks, and reliable interactions with smart contracts., • Engineering Standards: Ensure high standards of code quality, performance, security, and observability across all services., • Operational Excellence: Operate effectively in a fast-paced startup environment, balancing development velocity with technical correctness., • Innovation: Leverage AI-assisted tools to improve development velocity and personal productivity while contributing to technical discussions, reviews, and mentorship within the team., • Experience: 5+ years of professional experience designing and building distributed backend systems., • Technical Foundations: A strong foundation in algorithms, data structures, and software design patterns., • Core Stack: Professional experience with Python 3., • Infrastructure & Data: Proven experience with containerized systems (Docker & Kubernetes), databases (Postgres/SQL, MongoDB, or Cassandra), and cloud environments (AWS)., • Monitoring: Experience with observability tools such as Sentry, Prometheus, and Grafana., • Soft Skills: Clear, proactive communication skills suited for a distributed, async-first team and a strong ownership mindset., • Web3 Knowledge: Hands-on experience with blockchain systems, dApps, or smart contracts is highly preferred., • Bonus Qualifications: Knowledge of Golang, prior experience in a high-autonomy startup environment, and location within time zones close to Europe (CET/EET)., • Competitive Compensation: A market-leading salary and stock options, allowing team members to contribute to and share in the organization’s long-term success., • Health & Wellness: Comprehensive medical insurance and a flexible work schedule., • Remote Work Support: Full support for remote work, including necessary software, equipment, and coworking memberships., • Time Off: An unlimited days-off policy to ensure a healthy work-life balance and time to recharge., • Growth & Travel: Opportunities for relocation support and travel to industry festivals and global events., • Collaborative Culture: A fully distributed, remote team environment composed of driven and intelligent individuals in the crypto and technology space. Interview Process The following stages outline the standard evaluation process for this position: • Initial Talent Screening: A conversation with the recruitment team to assess general alignment, communication skills, and Web3 interest., • Hiring Manager Interview: An in-depth discussion focused on seniority, technical judgment, problem-solving under ambiguity, and alignment with a fast-paced startup mindset., • Technical Assessment: A 60-minute technical interview focusing on core engineering competencies., • Systems Design: A 90-minute deep dive into architectural thinking and distributed systems design., • Team Panel: A group interview with potential peers to assess cultural fit and collaborative approach., • Executive Discussion: A final conversation with the Founders/CEO. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing . MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting .

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. We’re looking for a Director of Customer Success to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will lead a world-class team of Customer Success Managers (CSMs) and partner deeply with our Engineering-led Customer Success Engineers (CSEs) and Forward Deployed Engineers (FDEs). You are the guardian of our Net Revenue Retention (NRR) and the primary driver of the "Rasa Customer Experience." The role reports directly to our Chief Revenue Officer Full-time - 100% remote - Location: USA, East Coast * This is a remote position, but we cannot hire anybody outside of the USA for this position. * Rasa can not assist with work authorization (visa sponsorship) for this position. Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Director of Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Director of Customer Success Manager, you'll make an impact on your team by: Strategic Leadership & Team Scaling * Build & Scale: Recruit, mentor, and lead a high-performing team of CSMs across the globe fostering a culture of "Outcome-Obsessed" success. * Unified Front: Partnering with the Head of CSE & Head of FDE to bridge the gap between "Technical Success" (CSE/FDE ownership) and "Business Success" (CSM ownership), ensuring a seamless customer journey. * Operational Excellence: Design and execute a scalable onboarding motion that drives new customer cohorts toward rapid production deployment and measurable business impact, ensuring high-quality adoption at scale. Value Realization & Revenue Protection * NRR Ownership: Direct accountability for protecting and growing our Enterprise ARR. * The "Success Gate": Implement and enforce a rigorous "Success Criteria" mandate. No engagement starts without a customer-signed success plan featuring quantifiable KPIs (e.g., deflection rates, CSAT, or cost per intent). * Executive Alignment: Personally engage with Director and C-level stakeholders at our top-tier accounts to secure long-term partnership and alignment on the "Value Narrative." The Operating Motion * Sales-to-CS Handover: Optimize the "Internal Knowledge Transfer" (IKT) process, ensuring Sales and Solutions Engineering provide the "Value Discovery" needed for a Day 1 head start. * 90-Day ROI Focus: Drive the team to achieve Time to First Value (TTFV) milestones, moving customers quickly through onboarding and enablement and into production. * Technical Risk Governance: Partner with CSEs to manage the "Technical Red Flag" system—identifying when a customer’s architecture deviates from best practices (e.g., CALM vs. custom RAG) and escalating the business risk to customer leadership. * Renewal Rhythm & Automation: Define a standardized renewal motion with fixed cadence (90/60/30 days), templated executive and commercial outreach, AI-driven health and churn scoring in CSP, renewal-play triggers in the CSP, and automated CSM nudges and track adherence and conversion to protect and grow ARR. * 8–10+ years in Customer Success leadership, specifically within complex, developer-centric SaaS or AI platforms (e.g., Databricks, Snowflake, Amplitude, or similar). * Proven track record of managing both CSMs and high-touch Technical Account Managers (TAMs) or CSEs. You know how to lead technical people toward business outcomes. * You have successfully built and scaled CS teams from $10M to $50M+ ARR in a high-growth environment. * Strong background in NRR, churn analysis, and renewal negotiation. You view Customer Success as a revenue-generating function, not a cost center. * While you are a business leader, you are comfortable discussing AI architecture, LLMs, and API integrations with CTOs and Lead Developers. Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! Rasa Customer Success sits in the Go To Market organisation and is currently a size of five CSMs and growing with the growth of our business. The team is spread out globally, 50/50 between EMEA and NAMER. * Flexible hours and a dedicated remote budget * A stipend for professional development & 6 paid education days to help you grow within your role * Unlimited PTO + paid sick leave + paid public holidays * A MacBook, and other tech to help you do your job * We have regular remote team events, as well as an annual company-wide offsite * Health benefits * 401(k) contribution with up to 4% match * Equity options You can find more information about our benefits per location here: ___ Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. You can find answers to FAQs from candidates about this role specifically on our ___ sheet. Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. You must be located in and a resident of the location(s) listed for us to proceed with your application.

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be. The Role: The Regional Manager is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role impacts every Avanath team member working at a community assigned to the Regional Manager. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease up, and capital improvements strategies in our management platform and overall property operations. The successful Regional Manager will contribute to the oversight of our systems, ensuring quality procedures and training in those procedures, with assistance from other corporate team members. Continual improvement in efficiency, technology, and support of our teams will be a key focus. The Regional Manager is a key contributor to fostering high company morale and must be a cheerleader for our success and potential. They must manage the communities for which responsible in the most profitable manner possible, with regard given to promoting business ethics and fairness in the exercise of rental and management practices. The Regional Manager creates the atmosphere necessary to support the greatest possible satisfaction and well-being of all people at the communities, including fellow team members, residents, consistent with the goals and objectives of the company. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. • An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities., • An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership., • An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges. Qualifications • 5+ years of experience in a community management position is highly desired., • 7+ years in multifamily experience highly desired, affordable housing experience preferred., • Lease Up / New Development experience where required., • Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email., • Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred as it’s based on the needs of the region., • Frequent travel within region as well as regional corporate and industry travel required., • Training experience desired., • Strong interpersonal skills as well as strong verbal and written communication skills required., • Ability to interact effectively with residents, housing/tenant associations senior executives, business vendors, community team members and investor contacts as needed., • Ability to work well under time and other constraints; must be adept at multi-tasking. Key Accountabilities • Fiscal Accounting • Assist in the development and execution of the region's operational budgets. Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom-line cash flow control, • Produces reports and monthly financials in an accurate and timely fashion and in alignment with Avanath’s operational protocol as established., • Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance., • Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency., • Oversee large capital projects and effectively communicate between multiple departments where applicable., • Prepares and submits subsidy vouchers, where applicable • Staff Leadership • Must visit the communities with the assigned portfolio a minimum of 3-4 times per week., • Responsible for managing up to 10 sites and a diverse workforce., • Direct and support the personnel and performance of each site, coaching leaders and providing clear and concise feedback and direction, selection and staffing decision-making., • Work with and support all back office and corporate support functions which includes but is not limited to compliance, finance and accounting, asset management, capital projects and human resources., • Assesses and completes the team’s performance on an annual basis., • Recognizes opportunities for team development when there is performance based and cultural concerns., • Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals., • Able to respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency., • Coordinates and oversees on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property. • Resident Relations + Customer Service • Positive interaction and communication with residents regarding operational concerns, community initiatives and other community related subjects., • Refers residents as necessary to other appropriate services and agencies which might be able to help as needed., • Assist the team in creating and implementing systems that provides necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints. • Adherence to PM Rules, Regulations and Guidelines • Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner. Physical Demands & Working Conditions • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols., • Frequent sitting and walking, • Repetitive use of computer, keyboard, mouse, and phone, • Reading, comprehending, writing, performing calculations, communicating verbally., • May work in an elevated site, may walk on uneven ground., • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement., • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!, • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates., • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: • Respectful communication and cooperation between all employees., • Teamwork and employee participation, permitting the representation of all groups and employee perspectives., • Work/life balance through flexible work schedules to accommodate employees’ varying needs., • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. Compensation Range Compensation Range $100,000 - $140,000 USD

As the Manager, Enterprise Customer Success you will lead and develop a team of Enterprise Customer Success Managers. Enterprise Customer Success Managers (CSMs) are responsible for the post-sales customer experience including:. Lead a team of Enterprise Customer Success Managers who own the post-sa