Customer Service Agent - Tampa
15 days ago
Tampa
Job DescriptionSalary: About Us Stepps Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community. Position Overview As a Customer Service Agent, you will be the first point of contact for customers, handling emergency and non-emergency calls with professionalism and care. This front-line role is vital to our operations, requiring effective communication, accurate data entry, and outstanding customer service skills. Essential Functions • Promptly receive and answer incoming emergency and non-emergency calls., • Gather and accurately record all necessary information: callers name and phone number, disablement and drop location, vehicle details, breakdown cause, etc., • Enter call information into dispatch software on time., • Efficiently, professionally, and in a non-intrusive way, communicate deep product knowledge and its benefits to customers., • May also engage in upselling or cross-selling services during customer interactions, contributing to the company's sales performance., • Serve as Dispatcher Assistant in their absence, as directed. Key Behaviors • Passionate, motivated, and open to growth and challenges., • Proactively build customer relationships and provide thoughtful solutions., • Maintain a professional appearance and represent Stepps with pride., • Strive for continuous improvement by embracing new tools and processes., • Demonstrate respect toward co-workers and foster a positive team environment., • Promote opportunities within the company and through referrals. Required Skills & Qualifications • Must have 5 years of experience in data entry and customer service., • Must have 3 years of towing or heavy transport call center or dispatch experience., • Strong, significant knowledge of the roadways, geography, and areas surrounding Tampa, • Ability to remain calm, professional, and effective in high-pressure or emergencies situations., • Strong organizational and time management skills., • Critical thinking and problem-solving abilities., • Excellent interpersonal, verbal, and written communication skills., • Team-oriented mindset., • High school diploma or equivalent Benefits • 6 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas), • Medical, Dental, and Vision coverage; Free Term Life Insurance, • Paid Time Off (accruals start on day 1; available after 90 days), • 401(k) match up to 4%, • Regular pay increases and career development opportunities, • Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available, • $1500 Driver Referral Bonus Chasing the Dream, Not the Competition. Drug-Free Workplace. Background check required. Stepps Towing and Heavy Transport is an Equal Opportunity Employer. Military Veterans are Encouraged to Apply.