Customer service call center jobs in Jersey City, New Jersey - Page 2Create job alerts

Job Description Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram. Located on the Upper East Side of Manhattan in the historic mixed-use Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing. The Program Coordinator will be an integral member of our Shelter team, joining other administrative staff, social workers, program assistants and operations managers to serve our clients every day. Reporting to the Shelter Director of Operations, the Program Coordinator will support our organizational vision towards ensuring a safe and supportive environment for all clients, staff and visitors while providing our clients with the best possible care and services. The Program Coordinator will: • Provide leadership and direction for operational staff, monitoring access control systems on assigned shifts and ensuring coordination between program assistants, contracted security and maintenance service staff, clinical staff and clients, • Ensure our comprehensive daily operations including meal service, customer service, front desk reception, laundry and line services and other programming occur in a client-centered and effective manner, • Handle administrative, programmatic and operational assignments and database reporting and entry including serving as point on vacancy control and reporting, incident reporting procedures and requirement documentation and more to ensure they are conducted in accordance with our high-performance standards and government regulations, • Maintain necessary documentation and take lead on promptly reporting incidents and handle the administration of all incident reporting procedures and requirements, • Interface daily with clients by providing excellent customer service by greeting and orienting clients, fielding questions and responding to client needs, • Serve as lead on shift for deescalating on-site crises and conflicts by providing problem-solving and conflict resolution to clients, • Work directly with clients to assist with activities of daily living, including but not limited to, providing support for laundry, decluttering dorm areas, • Assisting with client medication administration and observation, • Support clients with the shelter intake process, identifying priority concerns and additional supports as needed, • Participate in a shared on-call rotation with other supervisors to provide support and ensure continuity of operations at a 24/7 program, • Lead the coordination of scheduling and uses of program spaces throughout the shelter for various programmatic uses including volunteer and staff led group and programming events, • Work closely with Food Services, Facilities, Social Services, and other Lenox Hill Neighborhood House departments to coordinate smooth collaboration and consistency across operations, • Collaboratively assess and maintain operations service goals and priorities with the Shelter team, ensuring compliance with all required protocols and regulations and identify potential problems affecting the program The ideal candidate for Program Coordinator thrives in a highly social and busy community setting and is willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi-task in a fast-paced environment. As part of a collaborative team, the Program Coordinator must possess exceptional communication skills and be a team-player. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal. The Programming Coordinator must be willing and able to work a non-traditional full-time schedule, either 7:00 am - 3:00 pm or 3:00 pm - 11:00 pm Thursday - Monday (Tuesdays and Wednesdays off). Salary: $65,000 annually What We Offer • Comprehensive health insurance choices for staff and their families, • Extensive paid time off – 25 days’ vacation time; 13 holidays; and substantial sick time, • Matching contributions to Retirement Plan, • Wonderful paid parental leave policy for all staff, • Professional Development Opportunities – conferences, trainings, lectures and more, • Free Life Insurance – 3x annual salary, • Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit, • Supplemental Insurance Coverage (Accident, Hospital and Critical Illness), • We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more., • State-of-the Art Fitness Center, Gym and Swimming Pool, • PSLF (Public Service Loan Forgiveness) Eligible Employer

Job DescriptionCompany Description Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: • We Pay Down Your Student Loans!, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Match!, • Professional Development through NYPCC Academy, • Amazing Workplace Culture, • NYPCC Health and Wellness Events Job Description The Call Center Supervisor provides direct supervision of competent support services which ensures employees resolve issues and improve client satisfaction. Oversees all Call Center Receptionists. Responsibilities: • Manage a team of 30-45 call center representative to ensure effective internal/external telephone communications that maintain a professional image reflective of NYPCC’s mission, • Meet regularly with Call Center Manager and Program Administrator to discuss Call Center operations to identify and implement process improvement strategies to achieve an optimum client satisfaction experience, • Provide Call Center Manager and Program Administration with daily/weekly reporting on operational matters through data and other measurable deliverables, • Effectively coordinate all special events, employee wellness and engagement activities, • Perform other duties as assigned by Senior Management and Leadership, • manage the onboarding training for all new Call Center Representatives, • Provide ongoing training and guidance to Call Center Representatives in their duties and responsibilities, • Responsible for quality assurance of the Call Center operations and workflow processes, • Leads the coordination and management of Daily/Weekly tasks assignments for all Frontline Call Center representative, • Conduct all forms of performance appraisals and evaluations to assess employee engagement and expectations, • Responsible for providing adequate staffing resources and coverage for NYPCC’s Call Center, • Leads all Call Center operations and responsible for coordination of adequate staffing resources to ensure operational efficiency, • Handle all escalating calls with the goal to maintain client satisfaction, • Ensure all verbal and written external communications with the organization are responded to in a timely manner, • Follow and enforce all New York State HIPAA guidelines, • Gather and analyze statistics related to call center activities and report on trends to determine potential causes and develops recommendations for process enhancements., • Collaborates initiatives and communicates with all cross functional interdisciplinary teamsQualifications, • Bachelor’s Degree preferred, • At least 2 years of experience managing a call center team in a clinical setting, • Able to effectively and professionally communicate in Spanish (both verbally and written), • Fluent in English and Spanish, • Demonstrated experience in team management and mentoring, • Provide high-level performance metrics, formal reporting observations and employee standards assessments, • Develop and facilitate all staff trainings related to all frontline workflows utilizing current best practices, • Exceptional leadership and management skills, • Excellent communication and organizational skills, • Outstanding customer service skills, • Effective decision-making skills, • Possesses great written and verbal communication skills and organizational skills, • Highly Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, • Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality, • Able to work well in a fast-paced environment, • Knowledge of SharePoint, • Ability to create reporting metrics using various quality assessment tools, • Schedule flexibility due to operational needs inclusive of weekends, coverage support & and on call expectations Additional Information Salary: $60,000 - $70,000 per year Compensation commensurate with experience and qualifications.

Job Description Global Furniture Group is a leading North American manufacturer of furniture solutions, offering a broad range of high-quality, value-driven products for the workplace, education, healthcare, and hospitality markets. With over 50 years in operation and more than 4,000 employees worldwide, Global has a strong presence across Canada, the US, Mexico, China, and the UK. As a recognized leader in the industry, Global currently has an immediate career opportunity at our New York distribution center. The successful candidate will be responsible for increasing awareness and interest among dealers, designers and end-users of Global’s brand, products and capabilities. Duties and Responsibilities • Identify/select dealer targets willing and capable of growing Global sales., • Identify/involve Global in projects that fit Global’s products services and capabilities., • Insure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates., • Call on described end users to generate interest in Global's products., • Create and implement business plan by customer for territory sales., • Take care of any in-field service issues., • Present company programs., • Assist in collections when needed., • Train dealer sales people., • Utilize distribution center showrooms., • Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience or military equivalent., • Knowledge of Microsoft Office, Excel, PowerPoint and Word., • Excellent work ethic., • Team player who shares information and works collaboratively with others., • Compelling presenter., • Ability to communicate efficiently with external and internal clients. COMPENSATION & BENEFITS Actual base pay offered will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Global, an individual may not be hired at the high end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each potion and candidate. (If a bonus or commissions see below for additional sentence). Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k) BONUS/COMMISSIONS This position is also eligible for performance-based commissions based on sales volume in assigned region. This position is also eligible for a performance-based bonus based on individual/department goals as well as overall company performance. I have updated all the job postings that we currently have listed in ADP. If you have any questions, please let me know. WHERE WE ARE Global has distribution centers and showrooms located all across the USA + Canada. Global USA Showrooms: Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC Global USA Showrooms + Distribution Centers: Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa You can visit us at . Global is a smoke-free, drug-free workplace and equal opportunity employer. Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources. Veterans encouraged to apply.

Job Description Job Title: Assistant Retirement Counselor Department: Retirement Services Reports To: Supervisor, Retirement Services FLSA Status: Local 153—Non-Exempt The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Assistant Retirement Counselor to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... Plus Spanish Differential: $1,200 annually FLSA Status: Non-Exempt (Eligible for OT per business needs) Summary: Provide confidential retirement counseling as a case manager to active, inactive, disabled, and retired members of a labor union; assist them in understanding benefit calculations, methods of retirement payments and taxability of retirement income; review ancillary retiree benefits. Essential Duties and Responsibilities: • Make initial and follow-up calls to members who are applying for retirement., • Interpret retirement rules and communicate pension application procedures and requirements for member retirements, pre-retirement surviving spouses, and post-retirement surviving spouses., • Pension application intake (review the application with the member, notarize documents as needed)., • Review the accuracy of all received pension applications., • Record pension elections in V3 and establish disbursement schedules., • Ensure required supporting documents are submitted and determine needs for additional information to meet requirements., • Coordinate all communications with members, including but not limited to Acknowledgement Letters, Missing Information Letters, and Award Letters., • Review members eligibility for retiree health benefits., • Discuss SRSP (401(k)) distribution options with members., • Discuss Legal Fund benefits with members., • Provide an overview of Social Security and Medicare benefits to retiring members., • Assess the need for detailed earnings reports from the Social Security Administration to assist in finalizing the calculation of pension service credits and review such reports with members., • Participate in retirement planning seminars by presenting pension information to large groups., • When not providing retirement counseling, work on processing pension applications and calculations, including RMD calculations, reinstatements, and other duties including but not limited to Banking procedures (stop payments, check reissues and EFT changes)., • Work closely with Manger in maintaining and reviewing personal work production., • Perform tasks and special projects as required by management/supervisory staff. Qualifications: • Minimum of one year’s experience processing pension claims/calculations or one year customer service experience with pension products., • Knowledge of some aspects of Pension Fund administration including eligibility requirements and benefit provisions preferred., • Must demonstrate effective oral and written communication skills., • Must meet performance standards including attendance and punctuality. Technical Skills: • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs simultaneously including Excel, Microsoft Word, and Windows applications., • Strong analytical, problem solving and decision-making skills., • Strong public speaking skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Flexibility with work schedule (some overtime required). Interpersonal Skills: • Ability to coordinate and work on multiple projects simultaneously., • Detail oriented with excellent organization skills., • Ability to work independently coupled with the ability to work as a member of a fast-paced team., • Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. Education and /or Experience: • College degree in math, accounting, economics or similar preferred., • Call center experience is a plus., • Financial customer service background is a plus., • Notary Public license helpful (will be required to obtain license if not already licensed).

Job DescriptionSenior Network & Security Engineer Location: New York Tri-State Area (NYC / Northern NJ / Fairfield–Westchester CT) Work Model: Hybrid — 3 days on-site at primary data-center campus in Midtown Manhattan or Secaucus, NJ; 2 days WFH. Clearance: None required, but ability to pass a Tier 2 public-trust background check is a must. Travel: < 10 % (regional PoP / DR-site visits)About Us AITHERAS, LLC is a customer-focused IT consulting firm delivering cost-effective, mission-critical solutions since 2002. We specialize in Data Analytics, Cloud Computing, IT Engineering, Application Development, and Cyber Security. Based in Rockville, MD, we’re ISO 9001:2015 certified, an SBA-designated Small Business, and an MBE-certified firm by MDOT. We partner with over 100 clients to create scalable, innovative solutions that drive success.What You’ll Do% TimeResponsibility40 %Design & Implementation – Build and migrate segmentation zones, VRFs, and BGP/OSPF fabrics across Cisco Nexus 9K, Juniper QFX/MX, and Palo Alto PA-Series.25 %Security & Visibility – Stand up TACACS+/Cisco ISE for AAA, integrate flow telemetry into Cisco Secure Network Analytics (StealthWatch), deploy taps/SPANs/Gigamon, and tune IDS/IPS policies for OT & IT.15 %Automation – Write and maintain Python/Ansible/Terraform pipelines (pyATS, Nornir, Jinja2) for golden-config generation, compliance drift detection, and CI/CD-based push-button rollouts.10 %Operations & Incident Response – Serve as L3 escalation and join a 1-week-per-6 on-call rotation; own post-mortems and MTTR metrics.10 %Documentation & Mentoring – Produce HLDs/LLDs, MOPs, and runbooks; coach junior engineers toward CCNP/PCNSE.Must-Have Qualifications • 8+ years progressive experience in enterprise or service-provider networking., • Deep expertise configuring and troubleshooting BGP, OSPF, static routing, VRFs, VXLAN-EVPN., • Hands-on with Cisco Catalyst/Nexus & ASA/FTD, Juniper EX / QFX / MX, and Palo Alto NGFWs (Pan-OS 9/10)., • Solid command of AAA (TACACS+, RADIUS) and production deployments of Cisco ISE or equivalent., • Practical experience deploying or operating flow-analytics / tap infrastructure (StealthWatch, Gigamon, NetFlow/IPFIX, SPANs)., • Comfort writing Python and Ansible playbooks; git-based workflows (GitLab/GitHub, CI pipelines)., • Familiarity with network IDS/IPS (Snort, Zeek, Palo Alto Threat Prevention) and SIEM workflows (Splunk, QRadar)., • Ability to create HLD/LLD diagrams in Visio or draw.io and present them to technical & business leadership., • U.S. work authorization and ability to commute to NYC area 3× week.Nice to Have, • CCNP Enterprise/Security, PCNSE, JNCIS-ENT/Sec, or CCIE (R&S / Enterprise)., • Cisco Secure Network Analytics design experience (flow collector sizing, policy tuning)., • Prior exposure to industrial / OT networks (NIST 800-82, Purdue Model, SCADA segmentation)., • AWS or Azure Advanced Networking certification; Transit Gateway design experience., • Experience with F5 LTM/GTM or Citrix ADC in low-latency trading or fintech environments., • Source-of-truth & intent platforms (NetBox, Nautobot), RESTful API development, or Go/Rust scripting.What We Offer, • Base Salary: FTE: 135K-140K or $90-$100 C2C/1099, • FTE Benefits: 100 % employer-paid medical / dental / vision, 401(k) 5 % match, ESPP, • FTE Training: $3 k annual cert stipend, paid time for labs & conferences (Cisco Live, Palo Alto Ignite) Powered by JazzHR yiMixFkdvZ

Job Description MEMBER NAVIGATOR Unit: Youth Services Department Department: Member Engagement Reports to: Director, Community Engagement & Program Operations Classifications: Non-Exempt, Full Time (Administrative) Essential Functions: % Time Role Description 80% Contractual Obligations 1. Creates a welcoming, youth-friendly, client-centered and inclusive environment in the central lobby, responsive to the needs of vulnerable youth and supportive of the agency mission. a. Utilize video monitors, manage door buzzers to ensure a smooth flow of youth throughout the central lobby, and effectively communicate youth issues to Admin on Call (AOC), Counselor On-Call (COC) and School Safety Agents (SSAs). b. Answer general youth member questions about programming and schedules. c. Support programmatic adherence to safety policies and procedures and assist with the management of security of the site d. Navigate youth through program space to assist young people with goals and program plans and coordination between programs/services. e. Assist program staff in ensuring behavioral plans are monitored and enforced. 2. Manage the programmatic aspects of the lobby as a "Front Desk – Welcome Center" for clients: a. Provide triage and appointment coordination of services for youth seeking services and supports. b. Assist in identifying presenting needs of youth including case management, pantry services, mental health counseling, legal support, health concerns, HIV testing, etc. c. Ensure accurate and robust communication of agency guidelines, staff and program schedule changes, closings, special event information, and community resources to all program participants, d. Prepare materials for daily circle meetings and manage on-call, intake, pantry & appointment boards e. Act as a liaison to other program staff and on-call counselors for youth with appointments. 3. Assist Directors with providing support to program and administrative volunteers and guest facilitators., 4. Manage all aspects of the Front Desk Administrative Reception duties a. Maintain order, structure and cleanliness of the front desk area space b. Answer phones and greet clients and visitors to the Harvey Milk High School and Hetrick-Martin Institute; direct callers and guests to the appropriate staff person as needed. c. Open and distribute mail, UPS & FedEx deliveries; meter and send all outgoing mail. d. Order administrative supplies for general programs space. 10% Programmatic Direct Service Work closely with other HMI departments and staff to support ongoing programs and services. a. Outreach and engage youth during Program Common Hours (3:30pm – 7:30pm). b. Perform general staff duties, such as Café duty, metro card distribution, general event setup/breakdown, etc. c. Participate and assist with general HMI agency-wide events. 10% Administrative Duties Track youth member enrollment/activities, and prepare reports and paperwork requested as needed by agency. c. Document, code and enter data for program analysis. d. Submit all necessary documentation to Data Coordinator(s). As needed Other duties as assigned by supervisor. Knowledge, Skills and Abilities Required: • Experience as a Receptionist in a fast-paced, high-energy adolescent-serving environment, • Knowledge of lesbian, gay, bisexual and transgender youth issues as well as multicultural competence., • Strong interpersonal and communication skills, including conflict mediation and public speaking., • Experience working with diverse communities of adolescents; committed to delivering services that are culturally competent., • Detail-oriented, professional and attention to detail., • Multi-task oriented., • Flexibility regarding hours and work schedule., • Excellent Time Management/Customer Service skills., • Ability to exercise independent judgment when appropriate; strong decision-making skills., • Language Skills: Bi-lingual (Spanish-English) skills preferred., • Computer Skills: Intermediate-level proficiency in Salesforce, Microsoft Word, Excel and Outlook. Knowledge, Skills and Abilities Preferred: • Language Skills: Bi-lingual (Spanish-English) skills preferred. Working Conditions: • Work primarily in 2 Astor Place, NYC,, • Work schedule: Onsite Monday – Friday, 12:00 pm to 8:00 p.m.; flexibility required at times to support agency needs., • Be available for Saturday & Sunday work schedules during the June Pride Month annually Job Posted by ApplicantPro

ARMStaffing is seeking a travel nurse RN CVOR for a travel nursing job in Brooklyn, New York. • Specialty: CVOR, • Discipline: RN, • Start Date: 11/04/2025, • Duration: 13 weeks, • 40 hours per week, • Shift: 10 hours, days Borough Park, Brooklyn, NY This is a 13-week contract position. AM Shift: 9.5 hours Call Requirements: Night shifts may be required (11 PM - 7 AM) on weekdays. Join a major academic medical center specializing in Level-1 Adult Trauma and Level-2 Pediatric Trauma care. The Main OR features 15 operating rooms with a focus on a wide range of cardiovascular and cardiothoracic surgeries, including open and hybrid procedures. • Assist in a variety of cardiovascular and cardiothoracic surgeries, including coronary artery bypass grafting (CABG), valve replacements, and aneurysm repairs., • Handle cases involving TAVRs, ECMO, Impella, Heartmate, lead extractions, and LVAD awareness., • Scrub and circulate within the operating room environment., • At least 4 years of CVOR and open heart experience is preferred., • Must have Scrub and Circulating experience., • Active New York RN License., • Valid ACLS and BLS certifications required; other certifications are welcome., • Health Benefits: Day-1 access to Medical, Vision, Dental, Life, and more, • Onboarding Made Easy: We handle physicals, titers, and more so you can focus on care, • Clinical Support: In-house clinical team available to assist and advocate, • 401k Retirement Plan: Eligible after waiting period; 4% match with 5% contribution, • Recruiter Matching: Get paired with a recruiter based on your location and specialty, • SIA’s Top-50 Fastest Growing Healthcare Staffing Firms – 2019, • SIA’s Largest Healthcare Staffing Agencies in the U.S. – 2023, • Top Workplace in the Lehigh Valley – 2022, 2023, • Perfect scores for 'Name, Not a Number' and 'Recruiters' Personalities' on Highway Hypodermics ARMStaffing Job ID #34040796. Pay package is based on 10 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:CVOR,07:00:00-17:00:00 Allied Resources Medical Staffing (ARMStaffing) places the most qualified medical professionals in the industry, including: local and travel contract, temp-to-perm, per diem, and direct-hire personnel. As a leader in medical staffing, we cover every segment of the healthcare market and take pride in our ability to exceed our clients' expectations. We accomplish this through our total dedication to our clients and field associates, our over 15 years of experience, a strong and diverse poor of medical professionals, and the high level of loyalty of our internal staff. We also make it a point to develop and maintain close relationships with staffing and office managers to ensure clear communication and proper placements based on the client's criteria. This allows us to tailor our services to best suit the staffing needs of our clients, while placing our employees in positions that match their abilities and preferences. Our goal is to offer unparalleled service to our valued healthcare clients, regardless of facility size or location, and to maintain a top-notch workforce of qualified, dedicated and medical professionals. The Experts in Healthcare Recruiting • Local and travel contracts, • Temp-to-perm employment, • Direct-hire personnel, • Per Diem, • Staffing for every segment of the healthcare industry including, RNs, LPNs, and CNAs, and Allied Health Professionals, • Long-term contracts, block scheduling and per diem staffing options, • 24-Hour customer service and on-call support 365 days a year, • Full-time, registered nurse on staff to provide screening, background, and reference checks, • Long-term and temporary career options with outstanding employee benefits, • Medical Benefits, • Company-matched 401K

Customer Service / Call Center / Remote] - Anywhere in U.Competitive pay / Benefits / Paid training - As an Inbound Sales Rep at SP Data Digital, you will: Conduct outbound sales calls to potential customers in a professional and persuasive manner; Follow up with leads and maintain accurate records

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Call Center / Customer Service / Fully Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open

Customer Service / Call Center / Fully Remote] - Anywhere in U. Medical, dental & vision / 401k match / PTO - As a Service Coordinator you'll: Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, mo

Job Description Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry. Key Responsibilities: * Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence * Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months) * Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5 * Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement * Text patients before calling to increase contact rates and schedule calls at patient-preferred times * Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes * Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking * Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls * Escalate clinical questions or concerns appropriately to the patient’s provider or care team Key Performance Indicators (KPIs): * 40+ enrollments/week * Call Completion Rate ≥ 75% * Consent Capture = 100% * Documentation Accuracy (Declinations, Notes) = 100% * Audit Score ≥ 95% Ideal Background: * 1–2+ years of experience in healthcare customer service, medical front desk, or call center * Strong phone communication skills and confidence in discussing healthcare programs * Highly organized and comfortable managing time-sensitive tasks and high call volume * Tech-savvy, with experience navigating EHR platforms, CRMs, or scheduling tools * Comfortable working remotely and independently with minimal supervision * Prior experience with patient scheduling, insurance verification, or care coordination is a plus * Bilingual (Spanish or Russian) is a plus Location: Remote Job Type: Contractor (Full-Time hours expected) Compensation: $18/hour Our values This is what you can expect of your teammates at Flagler: * Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. * Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. * Don’t take things personally: We value and react quickly to constructive feedback. * Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. * Be Right: We are highly detailed oriented and try to be right, a lot.

Job Description Job Title: Customer Service Specialist Scheduled Days: Thursday - Monday Hybrid schedule: in-office on Mondays and Thursdays About Sloomoo Inc. Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work). Position Summary The Customer Service Specialist sits at the crossroads between operations and the customer. This position represents the company brand, voice and is an advocate for the customer while managing the large volume of emails, and calls with knowledge and efficiency. The Customer Service Specialist excels at communication and easily builds rapport with local stakeholders to problem solve. You will be key to upholding Sloomoo’s values: Innovation |Excellence |Joy | Inclusivity | Resilience | Accountability| Collaboration Key Responsibilities: * Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. * Identify and address customer needs, with a goal of total satisfaction. * Provide expert answers to questions about products, pricing, and availability while presenting to customers. * Meet customer-service department sales targets, generating leads and upselling when opportunities arise. * Follow company guidelines and procedures for communications with minimal supervision. * Recommend improvements to company processes for efficiency. * Build expert, dynamic knowledge of the company’s products and services. * Conduct research with available resources to satisfy customer inquiries. * Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. * Respond quickly, professionally, and accurately to customer inquiries regarding scheduling, pricing, orders, status, complaints, returns, and all other inquiries. * Maintain daily recordings and documentation of issues and resolutions for teams to review. * Escalate customer success issues as necessary. * Other duties as assigned. Qualifications: * High school diploma or equivalent. * Strong communication skills, including strong writing skills, active listening and clear articulation. * Ability to solve problems, alleviate conflicts, and escalate tactfully. * Ability to multitask, manage time, and prioritize. * Ability to work individually and as a team member. * Experience in sales. * Experience in a call-center environment. * Proven track record of meeting or exceeding sales quotas. Inclusivity Statement: Sloomoo Inc is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics. Scheduled Days: Thursday - Monday. Hybrid schedule: in-office on Mondays and Thursdays.

Job DescriptionJob description Lee Spring is seeking Customer Service Agent to join our Headquarters' team. About us: Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products. Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry. Customer Service Agent General Description The Customer Service Agent provides knowledgeable and professional service to Lee Spring's internal and external customers. Job Responsibilities • Order processing, • Providing request for quotes, • Resolve customer issues, • Issue and process Stock Return Material Authorizations, • Handle busy, phone, e-mails and walk-in customers, • Work with all Lee Spring internal departments and external locations, • 3+ years of solid customer service experience (call center or BEB is a must), • Ability to communicate with all levels of management internally and externally, • Computer literacy with knowledge of Microsoft Office (Outlook, Word, Excel) and Microsoft Teams, • Excellent verbal and written communication skills Lee Spring Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. Ability to commute/relocate: Benefits: • 401(k), • 401(k) matching, • Medical insurance, • Vision insurance, • Dental insurance, • Health insurance, • Paid time off, • 8 hour shift

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description Position Overview: As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened. We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: • Provide support via phone, email, and other channels while documenting all inquiries and resolutions., • Register various fare cards by entering data into the central database and PCPS website., • Handle lost or malfunctioning card claims, including processing replacements and updating records., • Investigate and resolve issues related to ticket vending machines and advise customers of next steps., • Process new and replacement web orders and maintain related spreadsheets., • Assist with refund and transaction investigations, providing analysis for supervisor review., • Execute product and monetary refunds through the central database and PATH website per guidelines., • Monitor and escalate incomplete or missing transactions to the Team Lead., • Advise customers on PCPS technical issues and guide appropriate actions., • High School Diploma or equivalent., • At least 2 years of customer service experience, including high-volume call center support, • Proficiency in Microsoft Office, particularly Excel., • Strong written, verbal, and interpersonal communication skills, • Ability to work independently and remain professional under pressure., • Minimum of 1 year of college (30 credit hours). The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews. Under the direction of the Customer Service Department leaders, the Customer Service Representative is responsible for responding to all customer inquiries. The Customer Service Representative will research inquiries and ensure feedback is provided in a timely manner. This position is 9A to 5P in the office located at 1 Seaport Plaza, 199 Water St., 27th Floor, NY, NY, 10038. Responsibilities: This list does not represent all responsibilities for this position. Candidate must understand and be willing and able to assume roles and responsibilities other than these to meet the needs of the Customer Service/Call Center Department and MedReview in general. • Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns., • De-escalate situations involving dissatisfied customers, assistance, and support., • Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries., • Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations., • Guide callers through troubleshooting and navigating the company site/e-mail portal., • Collaborate with other call center professionals to improve customer service., • High school diploma or equivalent experience is required., • Experience assisting customers and providing resolutions., • Knowledge of HIPAA privacy information standards required., • Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review., • Knowledge of claim processing or claim auditing systems and call center software, • Ability to prioritize and organize workload and complete tasks independently., • Strong quantitative and analytical problem-solving skills., • Demonstrates excellence in listening, written communication, and interpersonal skills., • Proficiency in Outlook, Word, Excel, and other applications., • Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents., • 401(k) with Employer Match - Join the team and we will invest in your future, • Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you’re not feeling well, to observe holidays., • Wellness - We care about your well-being. From Commuter Benefits to FSAs we’ve got you covered., • Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional. Salary: 40k-42k Powered by JazzHR QKwz9p22PJ

Job Description Job Overview The Customer Service Representative (Bilingual/Multilingual) provides high-quality support to clients by handling inbound calls, assisting with health plan enrollment, and delivering accurate program information. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced virtual environment. Candidates must be fluent in reading, writing, and speaking their designated language(s) — including English and one or more of the following: Haitian Creole, Spanish, Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian, or other Asian dialects. Location: Remote Schedule: Monday–Friday, 8:00 AM–8:00 PM EST Saturday, 10:00 AM–6:00 PM EST Key Responsibilities • Respond to client inquiries regarding enrollment and program services., • Educate callers on managed care options and assist with plan selection., • Process enrollment and disenrollment forms accurately and efficiently., • Maintain up-to-date knowledge of program guidelines and policies., • Escalate issues or concerns to supervisors when necessary., • Perform data entry and maintain accurate records., • Support call center operations, including weekend shifts as needed., • Contribute to a positive, team-oriented work environment. Qualifications • Education: High school diploma or equivalent required. Experience: • Minimum of 2 years in customer service or human services, preferably in a call center environment., • Proven ability to manage multiple tasks in a high-volume setting. Skills: • Excellent verbal and written communication., • Strong computer literacy and typing accuracy., • Dependable attendance and professionalism., • Ability to learn and apply new systems quickly., • Positive and adaptable attitude under pressure. Technical Requirements (BYOD) • Computer or laptop with Windows 10 or MacOS 10.15+., • USB wired headset with microphone and noise suppression (Bluetooth not allowed)., • Internet speed: 25 Mbps download (single user), 50 Mbps (shared), and 5–10 Mbps upload., • Must use a wired Ethernet connection (no mobile hotspots or Chromebooks).

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job DescriptionCustomer Service Representative - Located in New York, NY Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island. What We Offer: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment Duties and Responsibilities: • Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport, • Verifies patients’ insurance coverage, benefits, and co-pays, • Manages high volume phone calls, • Processes credit card payments, • Knowledge of Medical Terminology, • Familiarity with health insurance plans, including Medicare, Medicaid, and commercial insurance, • Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English, • Strong attention to detail, • Effectively multi-task in a fast paced environment, • Ability to establish strong working relationships with personnel from multiple departments and divisions Qualifications: • Previous Emergency Medical Services (EMS) experience, strongly preferred, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR eId1GPJ65P

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities • Provide exceptional patient service in the name of the client, • Contact patients via telephone to collect payment on medical bills, • Communicates accurate information to patients in a clear, concise and professional manner, • Review patient accounts and documents patients’ interaction and feedback, • Negotiates appropriate and reasonable payments with customers, • Sets up patient payments via check, electronic transfer or credit card, • Responsible for understanding and complying with all policies and procedures, • Meets or exceeds established goals, • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction, • All other duties as assigned by management Required Skills/Knowledge • Customer/Client Focus, • Communication Proficiency, • Confidentiality/Integrity, • Teamwork Orientation, • Basic computer skills necessary Education/Experience • Customer service experience preferred, • Prior medical billing or healthcare revenue cycle experience strongly preferred, • High school diploma or General Education Development (GED) Certificate required, • One to two years of college preferred

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. Our core product, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Ticketing Services Manager helps ensure clients receive exceptional service. This role is responsible for handling and resolving client queries, developing strategies for improving Ticketing Services, training other Ticketing Services staff, and maintaining business relationships with existing clients. This position will help bring new clients on board and implement new client installations, including hardware such as printers, scanners, and payment terminals. They are also responsible for maintaining close collaboration with Product, Engineering, and Sales teams to resolve issues and communicate product updates. This position reports directly to the Director, Ticketing Services. This position is full-time and hybrid. Although this is largely a remote role, there will be times where you will be expected to come into the office. Candidates must be located in the NY Tri-State area within one of the following states: Connecticut, New Jersey, New York. Candidates should have the ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Candidates may also be required to travel. About You • You are passionate about delivering exceptional client service and thrive in a role where building relationships is just as important as solving problems., • You bring proven experience in client management or customer support, with a knack for troubleshooting issues and guiding clients through complex systems., • You are highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment., • You are a collaborative worker who enjoys coaching others and working cross-functionally with Product, Engineering, and Sales to ensure client success.What You'll Do, • Adopt and execute the company’s client management processes and functions., • Provide leadership to the Ticketing Services team, ensuring customer success and growth objectives align with overall business goals., • Serve as a primary support resource for clients, answering questions and providing information about TixTrack’s Nliven and TixTrack Pro products., • Log, track, and respond to high-level client support calls and emails in a timely and professional manner., • Assist with escalated issues arising from system bugs and functionality problems., • Troubleshoot escalated issues related to system bugs or functionality concerns, escalating to the Product department when fixes require prioritization in a sprint., • Collaborate with other departments to escalate and resolve client needs quickly and effectively., • Build and maintain strong client relationships by proactively checking in, following up on active items, and addressing potential concerns., • Identify potential Ticketing Services concerns and take proactive measures to address them., • Support new client installations, including the specification, configuration, and setup of ticketing hardware (printers, scanners, payment terminals)., • Help successfully onboard and train new clients on the Nliven and TixTrack Professional systems., • Create and develop new seating maps for clients, as necessary, and assist with large on-sales., • Support ongoing set-up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients., • Maintain a comprehensive working knowledge of TixTrack’s Nliven and TixTrack Pro products including all new software updates that are released. • Bachelor’s degree in Business or a related field., • 5+ years of proven client relationship management or customer service experience., • 2+ years of experience in ticketing preferred, • Familiarity with ticketing hardware (e.g., Boca printers, scanners, terminal payment devices) preferred., • Knowledge of HTML, custom CSS, or Google Analytics/Tag Manager is a plus., • Ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Essential Skills • High service orientation with a focus on supporting internal and external stakeholders., • Self-motivated and resourceful, able to work independently while managing multiple priorities., • Excellent oral and written communication skills., • Strong interpersonal, analytical, decision-making, and problem-solving abilities., • Exceptional attention to detail with strong organizational and time management skills., • Effective leadership and team management skills. Tools You’ll Use • Google Suite, • Microsoft Office, • Slack, • Zendesk, • Atlassian Suite, • Tableau, • StripeWhat We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer • Base annual salary range of $26.44/hr - $40.87/hr ($55,000 - $85,000 est. annually), commensurate with experience., • Annual bonus based on performance and company success, • 100% paid medical, dental and vision benefits for employee and dependents, • Company-paid life insurance, • Traditional and Roth 401k plans, • Paid parental leave, • Learning & development opportunities, • Flexible scheduling, • Up to $300 reimbursement for initial equipment to set up hybrid work environment, • Generous PTO and holiday schedule Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. About our role: We are looking for a highly motivated and licensed Financial Customer Experience Associate to lead moomoo’s in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will oversee store operations, drive client acquisition, provide licensed investment guidance, and ensure compliance with FINRA and SEC regulations.This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market. Requirements Key Responsibilities: • Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients, • Client Onboarding -Assist customers with account openings, deposits, and account modifications on-site, • Sales & Promotions Management -Manage and plan sales promotions and marketing campaigns for the Brand Store, • Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services, • Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data at each event, • Cross-Functional Collaboration - Collaborate with cross-functional teams to support/create promotional campaigns, marketing initiatives, and sales efforts, • Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers, • Store Operations Management - Oversee day-to-day Brand Store sales and operational workflows, • Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines Qualifications: • Must currently have Series 7, and ability to obtain Series 63 license within the first 90 days of employment., • 3+ years of experience in sales and/or customer service within a financial services company., • Strong personal trading experience (preferred)., • In-depth knowledge of FINRA and SEC marketing guidelines., • Deep understanding of trading products, services, and the U.S. stock market., • Excellent leadership, communication, and customer engagement skills. What We Offer: • Competitive salary and performance-based bonuses., • Comprehensive benefits package, including health, dental, and retirement plans., • Opportunities for professional growth and development., • A dynamic and collaborative work environment. Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $55,000-$100,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job DescriptionPosition Description: SUMMARY OF POSITIONSpring Creek Towers is a beautiful urban community situated on a campus spanning 153 acres of beautifully landscaped fields, parks and tree-lined streets overlooking Jamaica Bay in Brooklyn, NY. This unique property is looking for a skilled Call Center Representative that will be the liaison between our company and the current and potential customers/tenants. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ESSENTIAL FUNCTIONSAnswer incoming customer phone calls and taking appropriate action for each callMaintain customer satisfaction ratings based on explicit criteria set forth by the companyKnowledge about processes and services. Attend mandatory training sessions to stay updated on service or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Input data into the company computer platform to keep each customer record updatedThe above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.REQUIREMENTS & COMPETENCIESOur Call Center Representatives share a common competency framework. These guide our approach and in turn, help us create value. We have a strong commitment to always treat others with respect. Patience and Empathy: Understanding the frustration of the callers and having the ability to offer and explain solutions in a respectful and calming manner. Timeliness: Representatives should be swift and accurate in responding to inquiries and providing resolution.Positive attitude. No matter how upset a customer might be, representatives must keep a positive attitude. Using positive language that reflects confidence in finding a solution will reassure a customer and encourage sustained loyalty.Active listening. If a customer wishes to explain a situation in detail, representatives need to be willing to listen. In addition, customers may not necessarily accept the solutions a representative has to offer or have questions about them, so attentive listening is critical to showing respect for customer opinions and offering them the best eventual solution. Organization. During customer service exchanges, representatives must be organized at all times to deliver timely service. This means being able to navigate efficiently between different windows and manuals. Organization is vital to taking notes in a timely manner and delivering great service.Adaptability. Of the most essential customer service skills, adaptability to changing situations is crucial. Representatives need to be ready to handle varying customer demands or possible technical issues. One service interaction may completely differ from another, so a readiness to go with the flow and adapt as needed is an important skill to master.EDUCATION / WORK REQUIREMENTSHigh School Diploma or equivalent Superior communication skills (verbal, interpersonal, written, presentation) 3+ year(s) of customer service experience, preferably in a call center environment Computer literacy in Microsoft Office Suite and an aptitude for learning new systems quickly Knowledge of Corrigo operating system a plusLANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. $25.96 - $25.96 Hourly

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more... FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionSalary: 45-50K Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need. POSITION OVERVIEW: Under the supervision of the Program Manager of Manhattan NY Connects, the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free and objective information about long term services and supports (LTSS). The Specialist must provide consistent, comprehensive, locally based information through the No Wrong Door system for individuals, caregivers, and families. QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects must have at minimum; a Bachelors degree in Social Work and/or related field, 1 to 2 years experience in the health and human service field, including service areas related to long term services and supports. The NY Connects Specialist must have proficiency in google suites and Microsoft office. He/She/They must also have experience in answering calls in a call center like environment, and providing assistance over the phone. He/She/They must possess excellent customer service skills, attention to detail, communication skills and maintain the integrity of the organization at all times. RESPONSIBILITIES: * Answer calls and provide the caller assistance with long term services and support. * Data entry into PeerPlace for all services provided. * Complete weekly/monthly report on assigned deliverables. * Screens for benefits and entitlements, can assist with applications and advocacy around government-funded and privately funded programs. * Will assist in accessing services, including referral linkages to these services. * Will provide Person-Centered Options Counseling around client preference for services. * May conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients social, emotional, and environmental status, as necessary. * Conduct outreach and public education to provide information on NY Connect services and education on long term services and support. * Participate in training to stay current on trends with social and human service areas. * Maintain complete and accurate case records and within organizational time frames. * Arrange for translation services, as needed, for clients. * Actively participate in supervision and staff meetings. * Work with the Program Director and Program Manager in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services. * Provide resources to add to the Resources Directory. * Provide content and/or feedback on the monthly NY Connects Newsletter. * Perform other duties as assigned. WORKING CONDITIONS: Typical office environment that requires frequent sitting, standing, walking, talking, hearing & reaching. Occasional stooping, crouching, and kneeling. As well as travel to multiple locations within the five boroughs as needed. PHYSICAL REQUIREMENTS: Occasionally lift and/or move up to 25 pounds. Frequently read printed materials and computer screens. Frequently operate a computer keyboard, mouse, & other office equipment. As a full time employee at Hudson Guild, you will be eligible for: • 24 Vacation Days, • 1 Floating Holiday, • 12 Sick Days, • Medical, Dental and Vision Insurance, • 403b Plan As a NYC contracted agency all positions at Hudson Guild fall under the NYC vaccine mandate. All employees, consultants, volunteers and interns must show proof of vaccination upon hire. Hudson Guild is an equal opportunity employer.

Customer Service / Remote] - Anywhere in U.Up to $25 per hour / Flexible schedule / Medical, dental, and vision / 401k match / PTO - As a Call Center Rep at Stout, you will: Handle inbound and outbound calls with professionalism and excellent customer service skills; Accurately enter and maintain cu

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Call Center / Remote] - Anywhere in U.Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit co

Call Center / Fully Remote] - Anywhere in U.Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transpor

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls a

Call Center / Remote] - Anywhere in U.Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Trou

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appro

Medix - 777 3rd Ave [Call Center Representative] As a Contact Center Representative at Medix, you'll: Be responsible for fielding and managing patient calls; Provide exceptional customer service and support; Resolve customer inquiries and issues promptly; Maintain accurate records of customer intera

Call Center / Remote] - Anywhere in U.Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 11:30p-7:30a CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benef

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!. Work at Home Data Entry Clerk - Part Time. If you are

Job Description We are seeking an Administrative Specialist to join our team! You will perform clerical and administrative functions in order to: drive company success, bring positive light on the Provision brand image, and provide top customer service to establish Provision Eyecare as the premier, full-service destination for high quality eye care. No prior experience in the eye care industry is required. You should be a very reliable and organized team player to be the point of reference for all queries, requests or issues and be an integral part of the company’s flow of operations. The ideal candidate would be proactive in professional development to advance in our company. The Admin Specialist performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment, provide support in order to optimize workflow procedures in the office. You will assist technicians, doctors and other staff by supporting them with planning and distributing information accurately, and submitting timely communications to insurances. You should be very timely and reliable to be an integral part of the company’s flow of operations. Responsibilities • Maintains patient demographic information and data collection systems., • Data entry, • Coordinate with Scheduling and revision of appointment errors, • Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly., • Prepare and disseminate correspondence, memos and forms, • Review patient deductibles and/or copays and enter into the billing system and spreadsheets provided to the patient facing staff at all locations., • Support and facilitate the completion of regular reports, • Assist patient facing staff and call center staff in understanding carrier websites and verification of eligibility., • Enter insurance referrals as needed., • Document expenses and hand in reports, • Participates in development of organization procedures and update of forms and manuals., • Answers questions from patients, clerical staff and insurance companies., • Communicate and coordinate across insurances, vendors, other healthcare offices, and patients, • Submit clean claims, applications and other documentation to insurances and other companies we work with, • Greet and assist onsite guests with positive energy, • Answer inbound telephone calls professionally and positively, • Recall past clientele to boost appointment volume, • Assist patients with placing orders, tracking orders, • Assist with implementing positive feedback and outreach, • Develop and implement organized filing systems, • Perform all office tasks within their deadlines, • Monitor office supplies and replenish them, • Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience, • Strong knowledge of administrative and clerical procedures., • Ability to work independently on assigned tasks, as well as to accept direction on given assignments., • Exhibit high level of quality through attention to detail and monitoring of work, must excel in multi-tasking and time management capability, • Excellent written and verbal communication skills, • Integrity and professionalism, • Proficiency in MS Office suite of software, HCFA forms, CMS forms, insurance language, • Proficient in computers and relevant software applications and practice management technology., • Possession of strong problem solving skills and sound judgment., • Bachelor's degree or 4+ years of experience, • Customer service experience, • Prior experience with insurances in a medical office