1000+ Best customer service management Jobs in Miami, FL (July 2025)

Superior Roustabout Co, is seeking a dedicated and friendly Customer Service Assistant to join our dynamic remote team. As a core part of our customer success department, you'll play an essential role in ensuring a positive experience for our clients across all channels. We're looking for someone with excellent communication skills, a strong sense of empathy, and the ability to resolve customer inquiries efficiently and professionally. Customer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: - High school diploma, general education degree, or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support.

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Clean Ready Doral

Operations and Sales Manager

26 days ago

$25 hourly

Full-time

Government Center, Miami

Job Objective: Lead the daily operation of cleaning services and commercially represent Clean Ready Miami – Doral to both new and existing clients. This hybrid position combines operational supervision, business development, and quality control to deliver a premium customer experience and ensure continuous portfolio growth. ✦ Key Responsibilities: Operational Supervision • Coordinate and oversee the field cleaning team. • Conduct surprise and scheduled inspections of active services. • Ensure compliance with cleaning protocols, image standards, and presentation. • Report incidents, issues, or updates to the administrative team. Client Relations and Acquisitions • Visit potential clients and present Clean Ready’s services. • Follow up with leads and prospective clients. • Coordinate service trials, quotes, and contracts with administrative support. • Build partnerships and business relationships with properties, offices, and real estate agents. Current Client Management • Handle special requests, complaints, or service adjustments. • Measure client satisfaction after service delivery. • Implement immediate corrective actions when quality standards are not met. Internal Reporting and Coordination • Report data on visits, sales, complaints, and team performance. • Coordinate with sales, customer service, and logistics to improve timing and quality. ✦ Technical Requirements: • Experience leading cleaning teams or field operations. • Background in commercial roles, sales, or customer service. • Proficiency with digital tools: CRM, Google Sheets, reporting apps. • Own a vehicle with up-to-date documentation (mandatory). ✦ Intellectual Requirements: • Technical or professional education (preferably in administration, hospitality, or related fields). • Ability to lead, sell, and manage simultaneously. • Analytical thinking and decision-making in the field. ✦ Psychological Requirements: • Active leadership, results-oriented, and solution-focused. • High emotional intelligence, empathy, and diplomacy. • Proactive, autonomous, with excellent personal presentation. • Strong negotiation and persuasion skills with the ability to build long-term relationships. ✦ Necessary Tools: • Personal vehicle. • Smartphone with data access. • Access to a CRM and digital reporting tools. • Executive uniform or business casual attire. 💲 Suggested Compensation: • $25 USD per hour. • Minimum schedule: 3 days a week, at least 6 hours daily. • Opportunity for additional earnings through new contracts or client acquisition. 🕒 Schedule: • Monday to Saturday, minimum of 3 days per week (at least 6 hours per day). • Flexible visits for client meetings, inspections, or sales closures.

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Burger man

Automotive sales consultant

2 months ago

Full-time

Flagami, Coral Gables

A Business Development Center (BDC) Sales Representative typically plays a crucial role in the automotive industry, particularly within dealerships. Their primary responsibility is to generate leads and drive sales by engaging with potential customers. Here’s a detailed description of the role: Job Title: BDC Sales Representative Job Description: As a BDC Sales Representative, you will be the first point of contact for potential customers. Your primary goal is to facilitate communication between the dealership and prospective buyers, ensuring a seamless experience. You will utilize various communication channels, including phone calls, emails, and chat, to engage with customers, understand their needs, and guide them through the sales process. Key Responsibilities: 1. Lead Generation: - Respond promptly to customer inquiries via phone, email, and online chat. - Qualify leads and schedule appointments for sales staff. - Follow up with potential customers who have shown interest in vehicles. 2. Customer Engagement: - Provide excellent customer service by addressing questions and concerns. - Build rapport with customers to foster trust and encourage sales. - Maintain a positive attitude and professional demeanor in all interactions. 3. Sales Support: - Work closely with the sales team to ensure smooth transitions from leads to sales. - Assist in developing marketing strategies to generate new leads. - Participate in training sessions to stay updated on product knowledge and sales techniques. 4. Database Management: - Maintain accurate records of customer interactions and follow-ups in the CRM system. - Analyze data to identify trends and opportunities for improvement in lead conversion. 5. Reporting: - Provide regular updates on lead activity and sales performance to management. - Track and report on key performance indicators (KPIs) related to lead generation and sales conversions. Qualifications: - High school diploma or equivalent; a college degree in business or a related field is a plus. - Previous experience in sales, customer service, or a related field is preferred. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Proficiency in using CRM software and other computer applications. - A passion for the automotive industry is a plus. Skills: - Excellent verbal and written communication skills. - Strong organizational and time management abilities. - Customer-focused with a problem-solving mindset. - Ability to work independently and as part of a team. - Basic understanding of sales techniques and customer relationship management. Working Conditions: - Primarily office-based, with occasional on-site work at the dealership. - May require evening and weekend hours based on customer availability. The BDC Sales Representative is vital in driving the sales process and enhancing customer satisfaction. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply and join our team!

Government Center, Miami

Position Objective Manage the internal and external communications of Clean Ready Miami - Doral comprehensively, lead the sales and customer service team, acquire new business opportunities, retain existing clients, and ensure the brand image is professionally and emotionally connected with the target market. ⸻ Key Responsibilities . Sales and Business Strategy • Acquire high-level corporate and residential clients. • Prepare customized proposals and conduct post-sales follow-ups. • Implement promotional campaigns and monitor monthly goals (sales, conversion, retention). • Actively participate in strategic events and networking opportunities. . Client Communication • Handle direct communication with VIP clients. • Manage requests, service changes, and post-service follow-ups. • Resolve complaints with a focus on customer experience. . Commercial Team Leadership • Coordinate promoters, sales agents, and virtual assistants. • Train on sales techniques and CRM usage. • Supervise the fulfilment of daily and weekly targets. . Institutional Communication • Manage social media and coordinate the brand image. • Draft content for campaigns, emails, and presentations. • Coordinate with the design team or external agencies. ⸻ Position Requirements Technical Skills • Bilingual (English and Spanish). • Proficiency in CRM (Zoho) and tools like Canva, Mailchimp, and Google Workspace. • Ability to analyze market trends and generate KPI reports. Academic and Intellectual Skills • Bachelor’s degree in Communication, Marketing, or Business Administration. • Strong skills in leadership, persuasion, and strategic communication. • Impeccable writing and strategic thinking abilities. Psychological and Behavioral Traits • Charisma, empathy, and emotional intelligence. • Inspirational leadership and results-oriented. • Ability to work under pressure and adapt quickly. Tools Provided • Laptop and phone provided by the company. • Access to CRM, design tools, and social media. • Preference: Own vehicle for client visits.

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