Offres customer service specialist à Buffalo, New York - Page 3Create job alerts

Job Description WHY JOIN JFS? For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. WHAT YOU’LL DO The Housing Specialist will work closely with clients experiencing homelessness or housing instability, landlords, and service providers to identify housing opportunities, negotiate lease agreements, and provide ongoing support to promote long-term housing stability. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Rapid Rehousing / Homelessness Prevention / Shelter Exit Services • Conduct housing assessments and develop individualized housing plans with clients experiencing homelessness or imminent risk of homelessness., • Identify, inspect and secure appropriate housing units that meet clients’ needs and program guidelines., • Build and maintain relationships with landlords and property managers to expand housing opportunities., • Assist clients with rental applications, housing search, inspections, lease negotiations, and move-in coordination., • Provide housing stabilization support, including budgeting assistance, tenant education, and conflict resolution between clients and landlords., • Coordinate financial assistance for rent, security deposits, and utility arrears in alignment with program policy., • Coordinate with shelter staff and outreach teams to identify eligible participants and ensure smooth transitions to permanent housing., • Maintain accurate and timely documentation in client records and data systems (ex. HMIS, BIN, etc.), • Collaborate with refugee resettlement case managers to identify and secure stable housing for clients at risk of homelessness or unsafe housing conditions., • Assist in navigating local housing programs, including public housing or other subsidies, as appropriate., • Identify opportunities for clients to receive support in other housing or support programs within agency. QUALIFICATIONS Education and Experience: • Minimum of a Bachelor’s degree in a human services, public administration of other related field., • 1–2 years of experience in housing services, case management, homelessness prevention, or refugee resettlement., • Strong interpersonal, advocacy, and negotiation skills., • Ability to manage a caseload and work independently as well as collaboratively., • Knowledge of local housing market conditions and tenant-landlord laws., • Cross-cultural communication competence and sensitivity., • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, • Judgment and Decision Making - Considers relative costs and benefits of potential actions to choose the most appropriate., • Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways., • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) WORKING CONDITIONS • Will work in the office and in the community when necessary, • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment, • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary range of $22.00-$28.00 per hour, commensurate with experience and qualifications., • Benefits such as health insurance (Independent Health), accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays., • Reduced full-time work week of 35 hours and early close on Fridays., • A supportive and collaborative work environment., • The chance to make meaningful impact in a dynamic and forward-thinking organization. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. ARE YOU READY TO JOIN OUR TEAM? If this sounds like the opportunity that you’ve been looking for, please apply today by completing our application located at . Please provide a resume and cover letter along with your application.

Job Description Under the direction of the Professional Services Manager, the Technical Specialist will be trained in the industries we serve, how our solutions apply to them, the value proposition of our solutions, and how to deliver an excellent customer experience. In this position, there is substantial opportunity to learn, grown and develop with our rapidly growing company. We value flexibility in our teams and stress cross training and an attitude of learning and doing whatever is needed to deliver successful projects and an excellent customer experience. Responsibilities: • System hardware assembly, wiring, configuration, testing, troubleshooting, and installation., • Support manufacturing hardware used in conjunction with our solutions, including inkjet, laser, and label printing technology, scanners, imagers, and basic electrical components., • Provide first-level hardware and software support to customer issues from the support line when resources require it., • Conduct software testing to ensure reliability, performance, and compatibility of integrated systems., • Manage and maintain CRM workflows, ensuring accurate tracking of customer interactions, service requests, and issue resolution., • Collaborate with engineering and support teams to identify and resolve technical challenges., • Document procedures, configurations, and troubleshooting steps for internal knowledge sharing and training purposes., • Bachelor’s degree preferred with one (1) year of experience in a technical support role, • Strong mechanical, electrical and troubleshooting skills, • Driven and willing to learn and grow, • Strong customer experience and interpersonal skills, • Willing and able to travel throughout North America, as needed, • Flexible and able to function independently and in team scenario, • Experience working within a CRMCompany DescriptionApis Wise is a fast-growing technology company with over 30 years of industry experience. As a thought leader in our field, we've earned the trust of several marquee clients. We specialize in delivering high value, differentiated product solutions that significantly increase efficiency in pallet labeling. Our commitment to innovation and operational excellence sets us apart in the industry.Apis Wise is a fast-growing technology company with over 30 years of industry experience. As a thought leader in our field, we've earned the trust of several marquee clients. We specialize in delivering high value, differentiated product solutions that significantly increase efficiency in pallet labeling. Our commitment to innovation and operational excellence sets us apart in the industry.

Job DescriptionWe're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation: $45,000 - $55,000 yearly Responsibilities: • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems, • Run security checks on all of our systems to ensure we are protected from cybersecurity threats, • Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently, • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently, • Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support, • Use strong communication skills to make clients feel comfortable with their technology, • Be a team player to provide the absolute best experience to end-users, • Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise Qualifications: • Top-notch customer service skills and driven to make our business succeed, • Skilled in communication, time management, and organization, • Expert-level Microsoft Office skills, • High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus, • 2+ years experience in a professional IT setting, • Able to create detailed documentation for all tickets and SOPs, • Ability to simplify complex topics when working with clients About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

Job Description Job Description Approximately 4 hours weekly as a Brand Specialist at Macy's Walden Galleria. • Be the brand ambassador for Handbags by supporting store team to drive sales and build brand awareness., • Meet customer service expectations through daily communication, problem resolution, and appropriate follow-up., • Build and maintain product displays in compliance with company standards by following directives. Submit photos and recaps in a timely manner., • Maintain an awareness of all product information, merchandise promotions and advertising., • Maintain clean and organized sales floor and back stock. Minimum Qualifications: • 2 years of selling and merchandising experience., • Strong communication and interpersonal skills., • Ability to move and handle merchandising throughout customer account locations., • Must be able to repetitively lift, pull and push 50+ pounds, bend over, reach above head height and kneel., • The ability to work independently with minimal supervision, • The ability to work varied hours/days as business needs dictate. For more information, please visit quintessential embodiment of style, form and function, Patricia Nash Designs creates handbags and accessories that are made of beautiful, vegetable tanned leather from around the world. The company was founded in 2010 by the designer Patricia Nash who was inspired by her extensive international travels. The collection pays homage to vintage craftsmanship through delicate, hand-finished detailing including hand-dying, hand-cutting, hand-sewing and a hand-embossed logo in every design. Patricia Nash Designs is based in Knoxville, TN, and sold in major retail department stores nationwide including Dillard's, Macy's, QVC, HSN, and Von Maur. Product line includes handbags, backpacks, luggage, men's leather goods, jewelry, scarves and wraps, and sunglasses.\r\n\r\nFor more information, please visit .

Job Description Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world. The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities. Purpose of Role Position provides essential clerical and organizational support to ensure the smooth operation of the Student Accounts office and is responsible for aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level while working with the highest integrity. About This Opportunity Joining our Business Affairs team, the Student Accounts Specialist will be responsible for the following: Billing and Receivables: • Generating invoices, processing payments, managing refunds according to policy and regulations, • Manage payments against the current term payment plans available through third-party platform, • Assist with processing refund checks, • Processing financial transactions, • Receipt payments made in person and by mail, providing receipts when requested, • Responding to inquiries, resolving issues, and providing information and guidance to students, families, and staff regarding student accounts, • Timely management of high volume of call, text, and email communications, providing support, problem solving. and follow-up, • Ensuring compliance with relevant regulations, such as FERPA and 1098-T reporting., • Maintaining accurate student records, managing financial holds, • Review Scholarship forms and coordinate with Financial Aid to record on students' accounts, • Performing various clerical tasks assigned by supervisors, • Maintain and manage the office calendar for term start dates, billing dates, payment due dates, liability dates and related information, • Assist with coordination and distribution of pertinent tax forms Required Qualifications Required Knowledge, Skills and Abilities: • Enjoy working in a team environment and able to work independently, • Ability to communicate effectively with students and families regarding sensitive financial matters while following appropriate regulations, • Proficiency in relevant software, including spreadsheets (Excel), databases, and financial systems, • Ability to manage multiple tasks, prioritize work, and meet deadlines, • Effective organization and troubleshooting competencies, • Accuracy in financial transactions, record-keeping, and report generation, • Understanding of student billing, financial aid, and relevant regulations Minimum Qualifications: • At least 2 years of education or experience in a business-related field is preferred, with preference given to accounting, financial aid or customer service. Total Compensation Daemen University offers a robust total compensation package that includes: • Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan., • Dental insurance through the Guardian network., • Vision insurance through the Guardian network, and an option between the VSP or Davis plans., • An 8% employer contribution to the retirement savings account when employees contribute just 5%., • Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000., • Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions., • Generous time off for administrative and staff employees. Daemen University strongly encourages all campus community members to get vaccinated for COVID-19, including a booster vaccine. Job Posted by ApplicantPro