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Job DescriptionBenefits: • 401(k), • Health insurance Activate is a full-scale interactive gaming facility. We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate will be an individual with strong customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related. This is a full-time, permanent position. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends. SUMMARY OF DUTIES AND RESPONSIBILITIES Business Development • Oversee day-to-day operations including interpreting and communicating company goals., • Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff., • Help raise brand awareness and drive company sales through local event involvement, and marketing campaigns as directed by our marketing department., • Engage and respond to customer emails and phone calls., • Participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.Customer Relations, • Help check-in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction., • Scheduling shifts to engage with customers through meaningful interactions during their gaming experience., • Creating a lasting impression on customers through a high/positive energy attitude., • Ensuring customer satisfaction is a high priority and always top of mind., • Proactively greeting and interacting with all customers., • Receive and communicate customer suggestions for business process improvement.Staff Relations, • Scheduling duties, as required, to ensure peak periods are properly staffed., • Leading in the hiring of new employees and creating a talent pipeline focusing on business development for all roles., • Overseeing employees, including coaching formally and informally., • Creating development plans for staff members and business development., • Aiding in training and evaluations of new and current employees., • Training, creating and presenting evaluations, and development of new and current employees.Maintenance Duties, • Ensuring that gaming facilities are running at optimal levels., • Performing regular general inspections of front desk and gaming areas., • Completing weekly and monthly checklists to ensure inventory levels are properly maintained., • Communicating any location areas requiring attention to the appropriate department., • Performing daily cleaning and maintenance duties in compliance with company standards., • Managing and overseeing facilitating activities including front desk and gaming area.Benefits Activate offers a competitive benefits package for full time employees, including: • Paid Time Off (PTO) for vacation and sick days., • Insurance options including medical, dental and vision coverage., • 401k retirement savings plan., • Bonus opportunities Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Job DescriptionDescription: Our Mission: Leverage Technology to Advance Social Impact We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field. Senior Support Engineer Tier 3 Please note: This is a fully remote position. The Hiring team is only considering candidates located in EST or CST at this time. Benefits of Working for Tech Impact: • We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses., • Paid Time Off - 15 days accrued in the first year, • 10 Paid Holidays, • 401K matches up to 3% of gross salary, • Employer-paid life insurance benefit, • We offer both remote & hybrid positions Tech Impact is a nonprofit organization dedicated to its staff. Applicants should expect a fast-paced environment with frequent exposure to new and challenging problems. Tech Impact expects most employees to transition over time into more technical and autonomous roles within the organization. Duties and Responsibilities: Service Desk Support · Provides Tier 3 technical support to all clients · Serves as an escalation point for Tier 2 Engineers · Provides direct support on network communications issues · Available to handle inbound issues via email and phone queue Monitoring · Monitors the network management system (Kaseya VSA) and responds to issues · Performs recurring network management tasks as required · Develops scripts and other monitoring improvements as required Projects · Serve as the technical lead on implementation projects, as assigned · Provides technical support on implementation projects, as assigned Customer Service · Maintains strong customer service skills when dealing with clients, vendors, and other Tech Impact partners · Provides technical sales support when engaged by the account management and sales teams · Advises Account Management of client support or recurring technical issues · Delivers on agreed-upon scopes of work as defined by approved projects Professional Development · Improves knowledge of current and future technologies that may be of benefit to Tech Impact or its clients Other Duties · Work with team to identify, develop, and document automation opportunities · Work with team to identify and develop new technology solutions · Provides technical project support as directed · Performs other duties as assigned Qualifications: · 10+ years of IT experience with a broad background in IT infrastructure · Extensive hands-on experience in deploying and maintaining data networking systems, including SonicWALL and other firewalls, Cisco Meraki switches, Ubiquiti Unifi WAPs, and more · Experience administering a cloud-based IT services/infrastructure platform (Microsoft 365, Google Workspaces, AWS, Azure etc.) · Experience configuring / administering / managing a directory server (Active Directory, LDAP, Entra ID, etc.) · Advanced understanding of networking is required. Ability to configure/troubleshoot DHCP/DNS, VLAN’s, VPN, etc. · Experience deploying, maintaining, and supporting VMWare ESXi and/or Microsoft Hyper-V environments. · Experience managing and supporting VoIP systems · Excellent troubleshooting skills · Experience in a managed services environment preferred · Experience working for nonprofits preferred · Excellent communication, writing, analytical, and creative problem-solving skills · Excellent customer service skills, including the ability to translate technical information to non-technical users · Ability to manage multiple projects/tasks simultaneously with tight deadlines · Ability to work well in a team environment Applying For This Role: • When applying for this role, please submit a cover letter, resume, references, and samples or links to your portfolio site, • As an equal-opportunity employer, Tech Impact values a diverse, inclusive workforce, and we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements., • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., • Requires the ability to use a computer and other office-related equipment.Requirements:

Job Description The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. RESPONSIBILITIES • Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates, • Schedules work assignments and helps facilitate weekly or monthly staff meetings, • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction, • Helps develop and implement the store marketing program, • Helps manage Center financials and prepare/provide reporting, • Manages inventory, • Reviews daily employee timesheets and submits for payroll processing, • Helps oversee Center maintenance, including cleanliness, safety, and organization, • High school diploma or GED required, • Advanced education degree, coursework, or tech school desired, • One year of supervisory experience in logistics, retail, or other relevant industry, • P&L experience preferred, • Strong computer skills, including Microsoft Office and Adobe Suites, • Outstanding phone skills, • Paid vacation, • Sales commission, • Health Coverage