Customer service tech jobs in Austin, Texas - Page 4Create job alerts

Job Description Principal Software Engineer About the Role Life Line Screening is seeking a confident and visionary Principal Engineer – Application & Cloud Architecture to shape the future of technology at Life Line Screening. This role is ideal for a full-stack engineer with deep experience architecting cloud-first solutions in AWS, a passion for solving customer pain points, and a drive to build scalable, modern applications. You’ll lead the transformation of our core platform, guiding multiple engineering teams as they build and maintain the applications that power Life Line Screening’s digital experiences—from customer interactions to clinical and operational systems. You’ll present strategic recommendations to executive leadership and ensure our platform is built for scale, security, and innovation. We’re looking for someone with conviction—clear technical vision, confident decision-making, and the ability to inspire teams toward bold, forward-thinking solutions. You thrive in ambiguity, take initiative, and bring creative solutions to complex challenges. You’re resourceful, collaborative, energized by change and thrive in a culture built on agility, experimentation, and big ideas. At Life Line Screening, we’re more than a technology company—we’re a mission-driven organization making a measurable impact on public health. As the nation’s largest mobile preventive health provider, we screen over 600,000 people annually at more than 14,000 community-based events. Our innovative approach bridges the gap between under-recognized disease and clinical care, and our growing role in clinical trials and research is helping advance medical science. If you thrive in a collaborative culture and want to help millions of people gain insight into their health, this is the place for you. Key Responsibilities Application Architecture & Development Leadership * Define and drive backend architecture using patterns such as event-sourced systems, event stores, and domain-driven design to ensure traceability, modularity, and scalability. * Architect event-driven systems using Amazon EventBridge to enable decoupled service communication and real-time responsiveness across distributed applications. * Lead full-stack development with TypeScript, Node.js, and React, emphasizing modularity and performance. * Design and deliver production-quality APIs and microservices with a customer-first mindset ensuring maintainability, seamless integration, and reliability. * Provide expert guidance on emerging security technologies and ensure compliance through secure design. * Champion agile practices and a culture of continuous improvement. Cloud Strategy & Enablement * Lead AWS cloud engineering from design through delivery, aligning infrastructure with product and business needs. * Build and evolve cloud infrastructure to support scalability, reliability, and performance across distributed systems. * Engineer immutable infrastructure using IaC and CI/CD pipelines, accelerating platform maturity through reusable components, prototypes, and cloud-native design patterns. Collaboration, Mentorship & Innovation * Serve as a lead engineer and strategic technical consultant, partnering with stakeholders across the organization to align cloud transformation efforts with business goals. * Contribute to technical documentation, knowledge sharing, and proof-of-concept development. * Champion the adoption of AI-assisted development tools (e.g., GitHub Copilot) to enhance engineering workflows, code quality, and team productivity through responsible and effective integration. * Continuously explore emerging technologies and recommend adoption where appropriate. Technical Skills Languages & Frameworks – JavaScript, TypeScript, Node.js, React, GraphQL Cloud & Infrastructure – AWS, AWS EventBridge, AWS Lambda, Amazon API Gateway, Amazon SQS/SNS, Serverless architecture, Cloud-native design patterns Architecture & APIs – Apollo GraphQL Federation, Microservices, Event-sourced systems and event stores, Domain-driven design, RESTful APIs DevOps & CI/CD – Infrastructure as Code, AWS CDK, CI/CD pipelines, GitHub Actions AI & Innovation – GitHub Copilot, AI-augmented development, Prompt engineering Observability & Monitoring – AWS CloudWatch, AWS X-Ray, Logging and alerting best practices Qualifications * 10+ years of software development experience, including 5+ years in senior technical leadership roles * Proven success architecting and developing backend systems for high-volume, distributed applications * Deep expertise in AWS cloud architecture, including hands-on experience with AWS CDK, serverless design, and cloud-native patterns * Experience designing and implementing event-sourced systems and event stores for traceability and auditability * Strong background in CI/CD pipelines, Infrastructure as Code, and DevOps best practices * Proficiency in JavaScript/TypeScript, Node.js, React, and GraphQL * Familiarity with Apollo Federation, domain-driven design and modular front-end architectures * Hands-on experience with observability tools such as AWS CloudWatch and AWS X-Ray, with a focus on reliability and incident response * Demonstrated ability to mentor engineers, lead cross-functional initiatives, and drive technical strategy * Strong communication and stakeholder management skills * Advocacy for AI-assisted engineering practices, driving adoption and responsible integration * Experience in startup or high-growth tech environments preferred Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen. Powered by JazzHR mVUoLFV9gM

Job DescriptionAbout ROLLER ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few! At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us and we are well on our way toward becoming a global success story. But most of all, we love what we do and we are looking for like-minded people to join us on this amazing journey! About the Role We are seeking a passionate Enterprise Technical Support Specialist to join our growing global Customer Support Team. Bringing previous experience working with Point of Sale (POS) Payments or within a SaaS company, you will be responsible for supporting our largest customers and deliver exceptional service to ROLLER's most critical customers. You will become an expert in your platform and use prior knowledge from working in a SaaS company to troubleshoot questions from our customers and provide timely & quality responses to them. This role requires excellent communication, technical and collaboration skills to ensure the team's success and our customer's success. What You'll Do Customer Advocacy & Support Operations • Become a Trusted Advisor for Priority Support Clients., • Ensure prompt, effective resolution of high-priority tickets while maintaining excellent communication with stakeholders., • Proactively monitor key account health and partner with Customer Success Managers (CSMs) and Product/Engineering on known issues., • Monthly meetings with Priority Support Accounts to ensure their success and meet KPI/SLA requirements., • Stay informed on new feature releases and how they might impact your client's processes.Process Improvement & Quality Assurance, • Identify recurring problems and contribute to root-cause analysis and process enhancements., • Collaborate with our Technical Writing team to create internal playbooks for Priority Support accounts and Resolution Guides to help us scale our support into the future., • Help maintain and improve SOPs, workflows, and knowledge base documentation related to priority support functions.Cross-Functional Collaboration, • Raise issues internally on behalf of the Enterprise Support clients to advocate for customers and resolve complex technical issues. About You You've been there, done that, and have a bias for action and results. You know that building extraordinary foundations and positive relationships is the key to driving engagement and ensuring the strategic pieces of work land with positive impact. But you also bring: • You must have experience working in a similar role within a SaaS or POS Payments business., • In-depth and demonstrable experience with API troubleshooting, • Skilled at engaging in complex technical discussions with business owners and executive stakeholders to align solutions with strategic goals., • Ensure prompt, effective resolution of high-priority tickets while maintaining excellent communication with stakeholders., • Proactively monitor key account health and partner with Customer Success Managers (CSMs) and Product/Engineering on known issues., • While the role is hybrid, you will be located in Austin, Texas., • Formal IT qualifications, bonus if you have a bachelor's degree in a related field., • 2+ years proven experience working with Enterprise customers in a software or technology environment., • Experience working with Slack, JIRA, Google Sheets, Salesforce., • Strong written & verbal communication skills., • You will be very tech-savvy and able to pick up new tools very quickly., • Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment., • You have demonstrated experience with troubleshooting methodologies and implementing them in your workflow., • Great customer service skills; demonstrated experience is a must!, • High level of organizational skills and time management skills., • Strong attention to detail. Perks! • You get to work on a category-leading product that customers love in a fun, high-growth industry — check our Capterra and G2 reviews., • 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that's 4 additional days of leave that we all take off together as a team to rest and recuperate)., • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!, • Team Member Assistance Program to proactively support our team's health and wellbeing — access to coaching, education modules, weekly webinars, and more., • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers., • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do., • Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect

Job DescriptionAbout ROLLER ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Manager in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial service products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do • Respond to all Level 3 support escalations via our help desk, • Assist customer teams design and implement resources to help customers and internal teams understand payments, • Communicate with clients and manage escalations around funding and transaction exceptions, • Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities, • Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved, • Develop and deliver all processes and documentation relating to Payments support, • Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: • At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems, • Advanced Excel and/or data analytics skills, • Prior SaaS Experience working in customer support with technical products, • Outstanding interpersonal, influencing, verbal, and written communication skills, • Proven experience in defining and achieving innovations and improvements to support systems, • You bring a strong work ethic with superior time management abilities, • You are someone who obsesses over customer success with a passion for customers and business, • You are a self-starter and navigate blockers with initiative Perks! • You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews., • 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate), • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!, • Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more., • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do., • Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect

Job Description Are you looking for an exciting opportunity working for a Global Technology Leader? At Aviat Networks, we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you are a results-oriented, customer centric and innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change, and know how to have fun so come and join a dynamic team that strives to bring communications to the world. Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand, and upgrade their voice, data, and video solutions. About the role: The Order Fulfillment Manager is responsible for overseeing the end-to-end order fulfillment process, ensuring timely and accurate delivery of products while maintaining high customer satisfaction. This role serves as the primary liaison between internal teams and key customers, managing escalations, coordinating logistics, and ensuring compliance with contractual terms. The manager leads a team of Order Fulfillment Planners, drives performance to meet delivery targets, optimize revenue, and uphold service excellence. This position requires strong cross-functional collaboration with Sales, Operations, and Logistics to support strategic initiatives, manage complex customer requirements, and continuously improve fulfillment processes. Responsibilities: • Manages account requirements and oversee all order fulfilment processes., • Develop and maintain strong internal and external relationships to drive performance., • Serve as the primary escalation point for customer operational issues and ensure timely resolution., • Build direct relationships with key customers, championing the company brand and advocating for customer needs., • Facilitate recurring calls with customer operations and internal teams to review order progress and delivery requirements. Discusses pending shipments and specific delivery requirements, • Build direct relationships with key customers, championing the company brand and advocating for customer needs., • Facilitate recurring calls with customer operations and internal teams to review order progress and delivery requirements; liaising with the customer to advise of timings and if required amended shipping dates, • Manage the team to ensure OEM drop shipments are executed with site delivery instructions, • Manage the team to ensure Contractual terms & conditions are understood and complied, • Tracks and executes orders making sure revenue goals are achieved and margins maximized, • Attend weekly MGMT revenue call as key contributor for Operations to confirm equipment revenue and identify risks/misses, • Works with Logistics to ensure all post manufacturing lead times are maintained, • Actively involved with Carrier selection/ RFPs for material transportation, • Works jointly with sales on new opportunities quotes Advanced Sales Orders, • Oversees sales order changes and manages customer expectations of these changes, • Oversees production of weekly status reports to the Customer, • Manages the team to work with customers to ensure logistics movements are agreed and discussed up front to include providing inspection requirements, weights and dims ahead of time so that we can better plan the logistical movement, ensure shipment method matches LC Contract and Inco terms, • Coordinates Systems Integration testing and customer Field Acceptance Testing requirements, • Bachelor’s degree in business, Engineering, or related field preferred., • 5+ years’ experience in professional sales support, order management or customer service role preferably in a high-tech industry., • Strong interpersonal and communication skills, • Customer-centric mindset with experience managing key accounts and customer escalations, • Order fulfillment and supply chain management experience., • Extremely organized and detail-oriented with excellent follow-up., • Excellent project management skills., • Proficient in PC applications including MS Word, Excel, PowerPoint, and Access., • Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM tools (e.g., Salesforce), • Data analysis and reporting (Excel, Power BI), • Understanding of Incoterms, LCs, and international shipping a plus, • Requires on-site support in Austin TX during each quarter end. Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law. Aviat Networks offers a competitive benefits package. Apply NOW to learn more! For positions in California, Colorado, or New York City you may contact us at for the salary range for this position (include the exact Job Title as it reads above).

Job Description Carrier Development Representative Reports To: Director of Training Location: Austin, TX Environment: Onsite Status: Non-exempt; Salaried Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: As a Carrier Development Representative, you will play a crucial role working within Redwood Multimodal (one of our business units) by identifying, sourcing, and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction as well as understand and execute Redwood operation excellence. How You Make a Difference Everyday: • Expand knowledge of transportation industry within carrier sales and Redwood operations, • Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities, • Actively engage carrier partners primarily by phone, targeting 80+ dials per day, • Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity, • Learn to and negotiate freight rates to motor carriers in an effort to maximize profitability on a daily, weekly, monthly, quarterly basis, • Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings, • Consistently provide service and support to motor carriers in an effort to build the business relationship, • Learn and execute to Redwoods level of exceptional customer service and resolve issues timely when needed, • Track and monitor shipments to proactively address any issues or delays during transit, • Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier, • Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary, • Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities You’ve Got This? • Excellent communication, networking, negotiation and problem-solving skills, • Results-driven, • Thrives in a fast-paced environment, • Flexible; ability to change focus quickly to meet the demands of market conditions and/or company needs, • Sales, foodservice industry, or similar experience a plus What We Offer: • Access to experts and resources for your Learning & Development journey, • Opportunity for internal mobility, • Employee referral bonus program, • Employee Resource Groups (ERGs), • Annual fundraising and volunteer events to give back to communities, • Paid time off, floating holidays, time off to volunteer and rollover, • Paid parental leave, • Medical, dental, vision and 401k plans (with match), • Flexible spending account, mass transit and dependent care plans available, • Health savings account, with a annual company contribution for plan participants, • Short-term and long-term disability; life insurance policies subsidized by company, • Additional benefits including pet insurance, accident care, access to legal advice and more Work Schedule: This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. Compensation Range: Salary Range: $45,000 - $49,500 This position is eligible to earn monthly commision incentives based on individual and company performance. The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, the geographical location in which the applicant lives and/or which they will be performing the job, and the budgeted funds for this role. Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Job Description Vivant is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2020 and headquartered in Austin, Vivant is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments. Here at Vivant, we pride ourselves on providing unique and curated travel lifestyle experiences for our clients. Whether you are traveling for business, with your family, or embarking on a solo journey, we are here to bring life to your experiences on the road. And that’s exactly what we are all about: Giving Life to Travel. Our Hospitality Associates are the face of Vivant and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you! AT VIVANT YOU WILL: • Respond to day-to-day guest requests, issues, and other outreach using the Vivant Service Principles, • Guide guests through the Vivant experience, ensuring they have an amazing first impression, • Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity, overseeing contractor appointments, etc.), • Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion, • Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use, • Maintenance and organization of working spaces including office, storage closets, warehouse, and others, as assigned, • Guest-centric and positive mindset, • Organized, hardworking, and detail-oriented, • Comfort with ambiguity and rapidly shifting priorities, • Thrives in a fast-paced, ever-changing, always challenging startup environment, • Ability to work effectively both in a team environment as well as independently, • Comfort in independent problem solving with the humility to ask for help when needed, • Unintimidated by using mobile apps while in the field for team collaboration and communication, • Flexible schedule and can work weekends and holidays, • Ability to lift/carry items and stand/walk for extended periods of time, • This position requires a smartphone and a car in select markets with a valid Driver’s License, clean driving record, and proof of insurance, • Experience working in hospitality, service, and/or customer experience preferred, • College degree is not required, • This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance, • Required to work weekends (weekends are our busiest days), • This is a full-time, salaried position We also have great benefits to make your life easier so you can focus on what you’re best at: • Up to $43,000/year salary and weekly payroll, • Medical, dental, and vision insurance, • 401(k), • Snacks and drinks at the office, • Frequent and consistent performance assessments and potential incremental raises based on performance, • Exempt team members have paid time off. Non-exempt team members accrue paid time off.

Job Description The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. BENEFITS • Flexible Hours, • Room for advancement, • PTO accumulated after 6 months of employment, • Company paid lunch once a month, • Pay is $18 / hour, • Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates, • Schedules work assignments and helps facilitate weekly or monthly staff meetings, • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction, • Helps develop and implement the store marketing program, • Helps manage Center financials and prepare/provide reporting, • Manages inventory, • Reviews daily employee timesheets and submits for payroll processing, • Helps oversee Center maintenance, including cleanliness, safety, and organization, • High school diploma or GED required, • Advanced education degree, coursework, or tech school desired, • One year of supervisory experience in logistics, retail, or other relevant industry, • P&L experience preferred, • Strong computer skills, including Microsoft Office and Adobe Suites, • Outstanding phone skills