Patient Liaison
hace 11 días
Seattle
About Us At Prenuvo we are on a mission to flip the paradigm from reactive sick-care to proactive health care. Our award-winning whole body scan is fast (under 1 hour) safe (MRI has no ionizing radiation) and non-invasive (no contrast). Our unique integrated stack of optimized hardware software and increasingly AI coupled with the patient-centric experience across our domestic and global clinics have allowed us to lead the change against we caught it too late again. We are looking for a Patient Liaison to join our incredible team at our Seattle WA clinic. As our patients walk into the clinic you will be the welcoming face of our clinic embodying a cheerful professional and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service a compassionate outlook and exceptional attention to detail. Our clinics are open up to seven (7) days a week and the role may require a flexible schedule including weekdays weeknights and weekends. As this is an on-site position candidates must also be available to cover shifts within a 45-minute notice when needed. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in peoples lives! What Youll Do Front Desk Responsibilities • Patient Check-In Registration and Check Out, • Welcome patients and visitors ensuring a warm and professional first impression., • Verify patient identity and required documentation., • Assist patients with completing registration and intake forms as needed., • Manage scheduling cancellations and rescheduling of appointments., • Educate patients on post-scan expectations., • Communication and Coordination, • Serve as a liaison between patients providers technologists and clinical staff., • Ensure the front desk area is organized stocked and operates efficiently., • Customer Service Excellence, • Address patient concerns or complaints with empathy and professionalism., • Patient Preparation for MRI Scans, • Escort patients to changing rooms and explain pre-scan protocols., • Assist patients with positioning for comfort and safety during scans., • Screen for contraindications and verify compliance with safety protocols., • Support MRI Technologists, • Prepare the MRI suite with necessary supplies and clean equipment after use., • Communicate any patient-specific concerns or needs to the technologist., • Assist in maintaining an efficient workflow to minimize patient wait times., • Equipment and Environment Maintenance, • Report any technical issues or maintenance needs to appropriate personnel., • Experience: At least 1 year in customer service preferably in a healthcare or related field., • Initiative: A self-starter who takes ownership of their training and development., • Work Ethic: Punctual dependable and committed to excellence in medical and customer care., • Flexibility: Availability to work varied hours including weekdays and weekends as needed., • Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care., • Previous experience in healthcare hospitality or MedSpa., • Exceptional interpersonal and communication skills., • Attention to detail and a commitment to high standards of excellence., • Strong organizational skills and the ability to adapt to change., • Problem-solving and decision-making abilities., • Passion for patient care and creating memorable experiences. First: we are Pioneers • An avenue to make a positive impact on peoples lives and their health, • We believe in preventative healthcare for everyone including our team - Prenuvo provides free whole-body scans to each team member, • Growth opportunities are at the heart of our people journey were doing big things with bright minds - there is no single path to success it can be shaped along the way, • Building strong relationships is at the core of everything we do - our team gets together each week to connect share and socialize, • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it, • We now offer the Prenuvos Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride drive or park weve got you coveredmaking your commute easier and more affordable!, • Prenuvo offers a 401(k) retirement savings plan to eligible employees allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan the company does not currently offer matching contributions., • We offer a comprehensive benefits package including health dental vision including Mental Health coverage to support you and your family, • The hourly wage for this role ranges from $25-$30 in local currency depending upon experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. As part of the hiring process successful candidates will undergo a background check in compliance to applicable federal provincial and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain . If you are contacted by a recruiter please ensure their email address ends with @. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent please report it immediately to Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 25 - 30