Intake Specialist - Bilingual
hace 27 días
Phoenix
Job DescriptionSalary: $19.00 Job description At Matt Fendon Law Group, we pride ourselves on providing unparalleled service to clients, so were looking for an experienced intake specialist to help us maintain this high standard. The ideal candidate will be responsible for managing high call volumes for potential new clients, following up with interested potential new clients, and keeping databases and spreadsheets up to date. Responsibilities: • Take Potential New Client (PNC) calls, • Keep database and appropriate spreadsheets up to date, • Follow up on Interested PNCs, • Answer PNCs questions up to and including the retention process, • Complete reports as requested by referral sources, • Assist in answering phones, • Send appropriate thank you letters, • Manage the receipt and attorney review of PNC records, • Assist management with Marketing efforts as needed, • Complete off-site tasks with PNCs as needed, • Strong communication and interpersonal skills., • Ability to manage high call volumes efficiently., • Proficient in using office equipment (e.g., fax machines, scanners)., • Organized with excellent attention to detail., • Ability to multitask and handle various responsibilities., • Previous experience in a similar role is a plus. Pay: $19.00 per hour Expected hours: No more than 40 per week Benefits: • 401(k), • Health insurance, • Health Savings Account, • Dental Insurance, • Vision insurance, • Life insurance, • Paid time off, • Paid sick time, • Opportunities for advancement, • Parental leave, • Retirement plan, • Tuition reimbursement, • Disability insurance Schedule: • Monday to Friday Work Location: In person