Customer Service jobs in Roseville, California - Page 2Create job alerts

Job DescriptionSalary: $27 - 45 FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. Client Success Manager The Client Success Manager will ensure that our clients are getting the full value out of their investment in FUSE3 and help provide the highest level of quality service through managing client expectations. The CSM is also responsible for driving additional revenue and profit through upselling products and services to existing and new clients. Basic Functions: • Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap, • Meet with clients in person and by phone to develop profitable opportunities, • Schedule and follow the FUSE3 QBR/vCIO process, • Troubleshoot and Quality Assure the Client experience for all Clients, • Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects, • Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships, • Work closely with the Business Development Rep to manage the transition of new Clients to account management as needed, • Work closely with the client's team lead for needs review and solution design, • Participate with FUSE3 management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role, • Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages, • Work with vendors/partners as needed to resolve client issues, • Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis, • Document all client issues, meeting discussions and requests/concerns, and develop a plan to address until the client is satisfied that their issues have been successfully addressed Additional Duties and Responsibilities: • Maintain a high level of client satisfaction, • Work in a team and communicate effectively, • Manage clients licensing and inventory, • Develop in-depth knowledge of the service catalog and how it relates to customers needs, • Address and help resolve and service issues that may arise, • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals, • Regularly document processes and procedures related to duties and responsibilities, • Responsible for entering time and expenses in ConnectWise as they occur, • Maintain certifications required for the position Qualification: • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care, • Comfortably discuss technical issues and offer suggested solutions, • Ability to multi-task and adapt to changes quickly, • Ability to de-escalate the situation, • Understanding of support tools, techniques, and how technology is used to provide IT services, • Typing skills to ensure quick and accurate entry of service request details, • Self-motivated with the ability to work in a fast-moving environment, • Managed Service Provider experience is highly desired The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary WHO WE ARE: We are a dynamic team of insurance sales professionals in a faced paced office, looking for our next great team member. The State Farm office of Agent Jake Pinto is an established, growth-oriented agency with a team of highly enthusiastic, motivated individuals that like to win. We attribute our success to having a modern, fun, energetic environment that is an enjoyable place to work. Our experienced sales and service team uses modern based approach to achieve outstanding production results. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful lucrative careers. So, if you are self-motivated, willing to work hard, possess an entrepreneurial spirit, have a desire to win and achieve results, then we want to meet you and talk about the opportunity we have. RESPONSIBILITIES: • Primary focus is Sales; outbound/inbound sales involving reaching out to potential customers to sell insurance products and services via phone calls, emails, and text messaging., • Use a customer-focused, needs-based review and follow up process to generate sales., • Educate customers about insurance coverages and options to establish long lasting relationships and create referral-based sales sources., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Previous outside/inside sales experience., • Able to effectively relate to a customer, answer their questions, anticipate their needs and identify sales opportunities., • Excellent communication skills to sell, assist, retain customers and coordinate with other agency team members., • Proactive in problem-solving., • Possess or able to obtain Property and Casualty Insurance License., • Possess or able to obtain Life and Health Insurance License., • Bilingual English/Russian desired - not required.BENEFITS:, • Hourly pay plus commission/bonus, • Paid time off (holidays, vacation and personal/sick days), • Growth potential/Opportunity for advancement within State Farm Insurance, • Valuable career-building experience

Job DescriptionHolt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. THIS POSITION IS LOCATED IN ROSEVILLE CA POSITION SUMMARY To sell construction rental equipment and services to current customers and potential customers. QUALIFICATIONS REQUIREMENTS The requirements listed below are representative of the knowledge, skill and/or ability required. DUTIES AND RESPONSIBILITIES • Develop business relationships with customers as needed in order to generate rental volume., • Pursue all sales leads provided through advertising, dodge reports, telemarketing, job listings, customer references and other sources., • Organize territory and account base to provide adequate sales coverage., • Utilize territory management and daily planner to plan calls and track results., • Utilize jobsite forms to log all sub-contractors information., • Develop new accounts monthly., • Provide each new or perspective customers with credit applications and promotional material., • Visit key office contacts within our territory a minimum of twice per month., • Cover jobsites including all subcontractors and general contractors., • Telemarketing job leads after starts. Pre-sell and identify key people on site., • Participate in all sales meetings., • Check telephone logs/dispatch logs daily on rental counter for new leads and equipment delivered in our territory or to our customers., • Work with Sales Rental Coordinators to verify orders and invoice accuracy., • Utilize all appropriate computer information to assist sales efforts., • This is a driving position., • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Ability to apply concepts of basic algebra and geometry., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must have a valid driver license. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud. COMPENSATION Wage Range: $24,000 Annual Base + Commission Wage depends on knowledge, skills and ability to perform the responsibilities of the job. $80,000 - $110,000 Annual Potential WHY WORK FOR HOLT? Monthly base salary plus commissions. Business expenses and company mileage plan included. Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development. Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Apply at For more information about our California Employee Privacy Policy, please click on link below. Privacy Policy #zip Company DescriptionPeople come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day. The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity. Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.\r\n\r\nThe safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.\r\n\r\nHolt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.\r\n\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\r\n\r\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job DescriptionClient Engagement Specialist – Prospect Outreach, Client Experience & Operational Growth Location: Roseville, CA (On-site, Full-Time / Part-Time) Join a purpose-driven financial planning team that values people, precision, and progress. At IndigoFlow Wealth Advisory, we serve business owners and retirees with thoughtful, comprehensive planning—and we take pride in every detail of the client experience. We’re hiring a Client Engagement Specialist to serve as the relational and operational backbone of our growing firm. This is not a stepping-stone role—it’s a long-term opportunity for someone who wants to grow in responsibility and impact over time. You’ll help us nurture client relationships, execute marketing and service processes, and ensure everything runs smoothly behind the scenes. The right fit for this role is someone who finds deep satisfaction in doing things well. You’re dependable, empathetic, highly organized, and motivated by a sense of purpose. You’re known for your follow-through and professionalism. You care about the people you serve, the quality of your work, and being part of a team where excellence is the standard. Key Responsibilities • Manage outreach to prospects and clients (calls, emails, texts) with warmth and clarity, • Create a professional, welcoming client experience in person and online, • Own scheduling, inbound calls, and CRM data accuracy, • Coordinate logistics and communication for events and campaigns, • Responsible for executing the marketing calendar, including digital marketing (social media, website, blog)., • Keep the office environment organized, stocked, and running smoothly, • You’re an excellent communicator—whether on the phone, in person, or in virtual meetings. You enjoy nurturing relationships and taking care of people, ensuring they feel seen and supported., • You’re warm, emotionally aware, and naturally put people at ease, • You follow through consistently and take ownership of details, • You enjoy structured tasks, checklists, and helping others succeed, • You’re thoughtful, clear in your communication, and take pride in your work, • 4-year college degree required, • 2+ years in client service, hospitality, marketing, or admin coordination roles, • Strong comfort with technology: CRM, email platforms, scheduling systems, and social media tools, • $26–$30/hour depending on experience, • Performance-based bonuses, • Medical, dental, and vision insurance, • Retirement plan, • Paid time off Please send your resume and a short note sharing: 1. Why this role resonates with you, 2. A time you helped create a great client or team experience We personally review every application. Let’s build something meaningful together.

Job Description Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Responsibilities: • Meet new business production goals and objectives as established., • Solicits for new business via telephone, networking, and other lead sources., • Develop insurance quotes, makes sales presentations, and closes sales., • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc., • Treat each customer contact as a cross and up-sell opportunity including financial products., • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases., • Educate clients on the insurance policies that best suit their needs Requirements: • Strong work ethic and leadership skills., • Driven and goal-oriented individual., • Ability to tactfully handle stressful and difficult situations., • Interested in a sales career, sales experience preferred, • No insurance experience required but must be willing to learn Benefits: • Base Salary with Commissions, • Bonus Opportunities, • Weekends Off, • Holidays Off, • Hands On Training, • Professional Work Environment

Job DescriptionSalary: TBD Job Title: E-Commerce customer service rep Location: Hybrid (Remote with Occasional In-Person Meetings) Type: Part-Time ( 12-20 hours a week ) Compensation: $16.50/hour About Charismatic Talent Charismatic Talent is a forward-thinking creative agency that empowers digital entrepreneurs and small brands to build strong online presences. We specialize in branding, content strategy, and e-commerce solutions across platforms like Shopify and Etsy. Position Overview Were seeking a motivated and creative E-Commerce Customer rep to join our digital team. If you're passionate about web design, customer experience, and online retail, this is a great opportunity to gain hands-on experience and contribute meaningfully to real client projects. Key Responsibilities • Assist in designing and developing Shopify and Etsy storefronts, • Customize themes and templates to reflect brand identity, • Support product uploads, content updates, and storefront organization, • Collaborate on mobile responsiveness and user interface improvements, • Conduct competitor and trend research to enhance site features, • Participate in team meetings and brainstorming sessions, • Stay up to date with e-commerce and web design trends, • Provide customer support by processing orders, responding to emails and phone inquiries, • Assist with online sales and customer communications across digital platforms, • Currently pursuing a degree in Web Design, Computer Science, Digital Media, Marketing, or a related field, • Working knowledge of Shopify, Etsy, and basic web design principles (HTML/CSS is a plus), • Familiarity with tools such as Canva, Figma, Adobe XD, or Microsoft Word, • Strong communication, organization, and time-management skills, • Creative thinker with a sharp eye for detail, • Flexible hours and hybrid work setup, • Mentorship from experienced professionals in digital and creative fields, • Real-world experience building and optimizing e-commerce platforms, • Opportunities to grow your portfolio with client-facing work, • Eligibility for school credit (documentation provided as needed)

Job Description CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking for a stellar Customer Service and Technical Support (CST) Representative with excellent customer service skills, with a can-do mentality, who is keen to learn and develop their skills while contributing to a high-performing and enthusiastic team. CST Service representative plays a very important role and must have a passion for delivering a personalized and caring experience for clients and internal sales agents alike, and they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request is. If you are a highly motivated customer service representative with a desire to provide an excellent experience to our customers, and if you love interacting with people in person and by phone, we want to hear from you! Compensation: $21 - $27 hourly Responsibilities: • Provide the first line of technical support via phone, email, and chat., • Respond to inquiries from clients and help them resolve hardware or software problems., • Track and timely maintain support calls using CRM., • Install POS applications and hardware onsite/remotely and train customers on the use of applications., • Install and troubleshoot the local network cable, router, and firewall setup., • Respond to customer inquiries, product and service questions, and customer complaints., • Keep track of customer accounts and make updates with new account information as necessary., • Work closely with the sales lead to stay up-to-date on service and product knowledge., • Record customer interactions and follow up on their experience with our company., • Refer to customer scripts when working through difficult situations and refer to a supervisor if necessary., • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction., • Assist clients and sales agents with technical support of merchant processing hardware/software, troubleshooting inquiries, and problem resolution via various contact methods: telephone, email, or chat., • Provide extraordinary client service to merchants via inbound phone calls, email, or chat., • Provide extraordinary service and sales support to agents and partners., • Answer merchant questions and resolve customer support problems related to billing, account management, and troubleshooting., • Thoroughly describe and document work using call ticketing systems., • Update the ticketing system and advance tickets with the current status of all ongoing issues and Merchant Contacts., • Assist with the installation of equipment, menu builds, software configuration, troubleshooting, and services for merchants., • Assist with Internet networking, configuration, and troubleshooting.Qualifications:, • Customer service experience is required., • Prior experience in a call center, financial industry, or e-commerce environment is preferred., • Strong customer service skills and follow-through skills., • Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, problem-solving, and multi-tasking skills are required., • Punctual, regular, and consistent attendance., • Display strong communication skills, active listening skills, and personal skills., • Bilingual (Spanish) is a plus but not required., • Computer Skills, including Microsoft Office, data entry, and CRM systems., • Proven prior CRM or database experience is preferred., • 2+ years of Customer Service Technical Support experience preferred, but not required., • Experience in the banking or credit card processing industry is preferred, but not required., • Must have graduated from high school, received a G.E.D., or equivalent., • Knowledge of customer service core principles and practices.About Company CoCard Business is a provider of payment technology solutions for businesses of all sizes across the United States. Our affordable and innovative technology supports retail and restaurant locations with physical terminals, Point of Sale solutions, online businesses with shopping cart capabilities, churches and non-profits with easy giving platforms, automotive shops with tailored software, and service, and on-the-go businesses with a mobile application and more. Beyond that, our open API allows businesses to create custom payment experiences with all of the benefits of processing with CoCard. CoCard Business brings a new approach to the payments industry. Giving business owners direct access to wholesale pricing and Zero-Fee programs allows businesses to bypass up to 100% of their monthly credit card processing fees. All this, coupled with stellar service, has ranked us as the Highest-Rated Payment and Point of Sale provider in Northern California.

Job DescriptionCompany Description Northcentral Pizza is a 25 store Domino's Franchise located in Sacramento, CA. We are still growing with lots of opportunities for development, advancement, and promotion. Job Description ABOUT THE JOB We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ABOUT THE JOB We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. . SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 18 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. between hot and cold surfaces. standards, deal with people, analyze and compile data, make judgments and decisions. ments and decisions. Qualifications Candidates must be at least 18 years old with a great attitude and excellent work ethic. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description A Folsom based insurance agency specializing in all lines of insurance is seeking a Commercial Lines Insurance Account Manager. The ideal candidate will have a high standard for customer service commitments. If you are a dedicated worker with problem-solving skills, we want to talk to you! Our employees are our number one asset and that is why we offer such competitive compensation and benefits package. We are growing quickly and are looking for someone eager to learn and grow with us. Essential Duties and Responsibilities: • Prepares summaries of insurance, schedules and proposals as needed • Re-markets renewals, contacts clients, creates renewal proposals and works with the producer to renew the account. Accounts are submitted to market 90 days prior to renewal. • Renews policies following agency standards • Documents all activities and changes in agency management system • Work as a team with producers to assemble, market and place coverage for new clients Qualifications:, • 5+ years Commercial Lines Experience • Excellent customer service and interpersonal skills • Self-motivated and can work independently • Applied TAM experience a requirement • Ability to follow directions with minimal supervision and prioritize while using time efficiently • Must be proficient with Microsoft Outlook, Excel, and Word • CA Department of Insurance Fire and Casualty License required

Job Description Sandeep Shah Insurance Agency is hiring a Customer Service Representative to join our growing team in Rocklin, CA. We're a local Farmers Insurance Agency dedicated to helping our community protect what matters most their families, businesses, and futures. If you're a dependable professional who enjoys helping people and thrives in a supportive, goal-driven environment, this could be your next great career move. As a Customer Service Representative, you'll be the friendly and knowledgeable point of contact for clients. You'll handle policy updates, billing questions, and claims assistance while ensuring every customer feels valued and informed. This role also supports the agency's operations and retention goals. Benefits Annual Base Salary Based on Experience Mon-Fri Schedule Career Growth Opportunities Flexible Schedule Paid Time Off (PTO) Free Coffee Responsibilities • Provide top-tier customer service by phone, email, and in person, • Process policy changes, payments, and renewals, • Assist clients with claims and coverage questions, • Maintain accurate records in the agency management system, • Support the sales team with administrative and retention tasks Requirements • Active Property & Casualty Insurance License (required), • Professional communication and organizational skills, • Dependable, detail-oriented, and customer-focused, • Ability to multitask and adapt in a fast-paced office, • Prior customer service or insurance experience preferred

Job Description Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums. Responsibilities • Manage substantial amounts of incoming calls, • Ability to resolve customer complaints, • Identify and assess customers’ needs to achieve satisfaction, • Build sustainable relationships and trust with customer accounts through open and interactive communication, • Manage inbound and outbound calls by providing professional and courteous customer service, • Meet personal/customer service team sales targets and call-handling quotas, • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, • Schedule appointments, • Order Entry, • Cross-sell related products to customers, • Provide accurate, valid, and complete information by using the right methods/tools, • Assist customers with questions and concerns, • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken, • Follow communication procedures, guidelines, and policies, • Minimum of 3 years of recent call center experience, • Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication, • Effective listener, • An independent problem solver, • Reliable, punctual, and willing to learn new processes in a constantly evolving industry, • Should be able to work in a fast-paced, high volume, and goal-oriented environment, • Self-motivated individual capable of multitasking, • Proficient with Access, MS Excel, MS Word, and Outlook, • Windows Operating System and Office knowledge and experience, • Strong organizational and follow-up skills, • Strong attention to detail, • Must be enthusiastic, have a strong can-do attitude, and be a team player, • Problem-solving skills, • Self-motivated to work without constant direct supervision, • Work well under pressure with time-sensitive deadlines, • Punctuality is imperative, • Type 40 WPM, • Strong phone contact handling skills and active listening, • Customer orientation and ability to adapt/respond to different types of inquiries in a professional manner, • Ability to multi-task, prioritize, and manage time effectively

Job Description Company Overview Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. Client Services Specialist The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion. Essential Duties & Responsibilities • Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction., • Act as the main point of contact for client inquiries, concerns, and escalations., • Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services., • Provide training sessions to clients on our platform, features, and best practices., • Investigate and resolve client issues in a timely and effective manner., • Collaborate with cross-functional teams to address and resolve complex client challenges., • Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients., • Stay informed about industry trends and updates to provide clients with relevant information., • Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience., • Regularly communicate client feedback to internal teams for continuous product/service enhancement., • Maintain accurate client records and documentation., • Generate and analyze reports to track key performance indicators and provide insights to management., • Bachelor's degree or equivalent work experience., • Proven experience in client services or a related customer-facing role., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work collaboratively in a team environment. LI- Remote

Job DescriptionCustomer Success Representative II Department: Customer Service & Experience Location: Roseville, CA (Hybrid – may include weekend/evening coverage) Position Type: Full-Time, Non-Exempt About Plunge Plunge is a rapidly growing health and wellness brand focused on delivering innovative cold plunges and saunas that help people feel their best and “find their edge.” We design and manufacture our products with a focus on quality, reliability, and an exceptional customer experience, supporting both residential and commercial customers around the world. Role Overview The Customer Success Representative II is an experienced, senior-level member of the Customer Service & Experience team. This role is one level above the Customer Success Representative I and is expected to handle more complex customer situations, lead by example on quality and ownership, and serve as a go-to resource for peers. You will manage escalated tickets, advanced troubleshooting, and sensitive customer situations while maintaining a world-class experience. You’ll also contribute to improving our processes, documentation, and feedback loops to make things better for customers and the team. Key Responsibilities • Advanced Customer Interaction & Support, • Provide prompt, accurate, and empathetic support via phone, email, chat, and occasionally in person., • Take ownership of complex and high-impact customer inquiries, ensuring clear expectations, regular updates, and complete resolution., • Model best-in-class communication, tone, and professionalism for the broader CS team., • Complex Issue Resolution & Escalations, • Investigate and resolve escalated complaints, technical issues, and unique use cases that go beyond standard scripts or macros., • Partner closely with Technical Support, Manufacturing, Logistics, and other teams to drive root cause resolutions., • Use sound judgment in applying warranty policies, goodwill gestures, and exception handling while balancing customer satisfaction and business needs., • Serve as an escalation point for Customer Success Representative I team members when cases require deeper experience or additional judgment., • Product & Service Expertise, • Maintain an in-depth understanding of Plunge products (cold plunges, saunas, accessories), including configuration, installation, and common failure modes., • Stay current on product updates, new releases, policies, and process changes., • Contribute to creating and updating internal and external documentation (troubleshooting guides, FAQs, macros, and templates) for recurring customer inquiries., • Customer Feedback & Continuous Improvement, • Capture and clearly document customer feedback and recurring pain points; identify trends and share them with the Director of CS and cross-functional partners., • Recommend improvements to policies, workflows, and tools to reduce future issues and improve the customer journey., • Participate in and occasionally lead small projects or pilots aimed at improving support quality, speed, or efficiency., • Quality, Coaching & Team Support, • Consistently meet or exceed KPIs (CSAT, response time, resolution time, quality scores, documentation accuracy)., • Help informally coach or support newer team members by answering questions, reviewing complex cases, and sharing best practices (no formal people-management responsibilities)., • Participate in QA reviews, calibration sessions, and training to help elevate overall team performance.Our Ideal Candidate, • 2–4+ years of experience in customer success, customer support, or a closely related role, ideally supporting physical products or hardware., • Demonstrated success handling complex, escalated, or high-stakes customer situations., • Excellent written and verbal communication skills; able to simplify complex topics and keep customers informed., • Strong problem-solving skills and attention to detail—able to dig into the “why” behind issues, not just treat symptoms., • Comfort using CRM/ticketing tools and working with multiple systems at once., • Ability to collaborate effectively across departments (Technical Support, Engineering, Operations, Logistics, etc.)., • Takes ownership and follows through until issues are fully resolved., • Calm, composed, and solutions-oriented in the face of frustrated or upset customers., • Thrives in a fast-paced, evolving startup environment with changing priorities., • Willingness to work a flexible schedule (including weekends/holidays) based on customer and team needs.Benefits, Perks & Time Off, • Comprehensive health insurance: medical, dental, and vision (shared cost)., • Life/AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD)., • Additional voluntary plans for employee and dependents., • 401(k) plan with 3% match after 6 months., • Monthly: 1 free float at Capitol Floats (Sacramento or Auburn)., • Health reimbursement for gym, supplements, or other health-related expenses., • “Get Paid to Plunge” bonus program., • Quarterly catered lunches with raffle prizes., • Educational reimbursement up to $700/year.

Job Description SUMMARY: The Client Coordinator will support the Client Services Team in serving and responding to clients needs on a daily basis. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Works on site with consistent attendance., • Consistent Attendance, • Data entry, • Daily Fulfillments, • Assist with Renewals, • Assist with Open Enrollments, • Discrepancy Resolving, • Process Incoming Faxes and Mail, • Assist With Outbound Calls, • Performs other duties and responsibilities as assigned by Management, • Monthly Checks and Balances Reporting, • Electronic Eligibility Processing, • Returned Mail, • Import Error Log, • Receive incoming requests for research from Account Executives and Client Managers., • Research all claim questions as requested, • Gather all necessary information for claim research purposes, • Provide timely and detailed responses to requestor(s), • Build strong relationships with Account Executives and Client Managers, • Build strong relationships with Claims Management personnel, • Manage claim research and details from beginning-to-end., • Responsible for obtaining necessary information completing all activity as required., • Make calls to providers as needed to gather or provide information as directed by Account Executives and Client Managers, • Review Summary Plan Descriptions/Documents for all benefit information as needed, • Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates, • Appropriately escalate issues and opportunities to Upper Management as needed., • Ensure proper handling of customer issues and concerns., • Navigate and understand BRMS claims system, • Administrative duties in support to Client Services team Knowledge, Skills, & Abilities: • Strong computer skills, including Word, Excel, and Outlook, • Excellent verbal and written communication skills, • Good analytical skills, • Positive problem-solving skills., • Ability to provide effective leadership in all aspects of position., • Must be dependable and maintain excellent attendance and punctuality., • Ability to grow with changing demands of the position and the company. Supervisory Responsibilities: This job has no supervisor responsibilities Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School diploma or G.E.D; and minimum of 6 months related experience and/or training; or equivalent and any combination of education, training, and/or experience, which demonstrates ability to perform the duties described Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as plan documents, memos, letters, and procedure manuals. Ability to write routine reports, meeting notes, project documentation, and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position. Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Company DescriptionEstablished in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs. One of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefitsEstablished in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs.\r\n\r\nOne of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefits

Job Description Job Title: Account Manager Location (city, state): Rocklin, CA Industry: Landscaping / Commercial Services Pay: $60,000 - $85,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company that provides design, development, maintenance, and enhancement solutions for a variety of clients. They pride themselves on delivering high-quality service and maintaining long-term client relationships. Job Description: We are seeking a hands-on Account Manager to serve as the primary contact for client accounts. This role focuses on relationship building, overseeing field operations, and ensuring the delivery of high-quality landscaping services. You’ll drive client satisfaction, retention, and revenue growth while supporting and coaching field teams. Key Responsibilities: • Serve as the main point of contact for assigned client accounts., • Conduct regular site visits to monitor service quality and client satisfaction., • Identify opportunities for enhancement projects and develop proposals., • Resolve client issues and address concerns proactively., • Partner with Operations and Branch leadership to ensure service expectations are met., • Monitor account renewals, financial performance, and profitability., • Support hiring, training, and coaching of field crews., • Ensure compliance with all safety regulations and branch policies., • Maintain accurate records in CRM systems and assist with administrative reporting. Qualifications: • 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry., • Associate’s degree in business or related field, or equivalent work experience., • Strong client relationship management and communication skills., • Proven ability to lead, coach, and develop teams., • Proficiency with MS Office and CRM systems., • Valid driver’s license, • Background and MVR checks required Additional Details: • Reports To: Branch Manager, • Type: Full-time, On-site, • Schedule: 40 hours/week, standard business hours, • Start Date: Typically within 2–3 weeks of 1st interview, • Interview Process: 1st on-site with Branch Manager; 2nd virtual panel with leadership team Perks: • Company vehicle option (fuel and insurance covered; $45/week deduction for personal use), • Opportunity to manage and grow accounts within a leading landscaping organization, • Direct impact on client satisfaction and branch success Benefits (401k, Medical, Dental, Vision): • PTO / Paid Time Off, • Health, Dental, and Vision coverage, • 401(k) retirement plan, • Employee stock purchase plan, • Health & wellness programs Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request #BLVS1

Job Description Are you ready to kick-start a rewarding career in sales and business development? Due to rapid expansion into new markets, our client has partnered with us to find driven individuals to join our team as Entry Level Account Managers. This is a performance-based role where your ambition, energy, and communication skills will directly influence your success. In this role, you’ll gain hands-on sales experience, learn proven sales techniques from top performers, and grow into a Senior Account Manager position where you will manage and oversee a specific territory or region. Due to demand from our telecommunications partner, we’re actively hiring solutions-motivated Account Managers to join our team. Your core responsibility will be to drive sales by executing field sales campaigns and promoting superior telecommunications products and devices. Responsibilities of the Entry Level Account Manager: • Engage directly with customers in residential field settings to understand their needs and deliver customized product solutions, • Drive sales growth by effectively presenting and promoting telecommunications products and services in a clear, confident, and consultative manner, • Build rapport and long-term relationships with customers while addressing questions, concerns, and objections to close sales, • Deliver tailored product recommendations and solutions based on customer needs and inquiries, • Collaborate with senior managers and account management team to hit daily, weekly, and monthly sales goals, • Build long-term customer relationships while maintaining the highest level of service, • Learn how to lead and develop sales teams by participating in management-level training sessions, • Stay informed on all client products, promotions, and industry trends to remain competitive in the marketQualifications for the Entry Level Account Manager:, • A bachelor’s degree in Business, Marketing, or a related field is preferred but not required, • Previous experience in sales, customer service, • Strong interpersonal skills to build relationships with customers and motivate team members, • Quick problem-solving skills & ability to adapt on the go, • Comfortable working with performance-based incentives, • A team-oriented mindset with the confidence to work independently as neededWhy Join Our Team as an Entry Level Account Manager?, • Competitive compensation with uncapped commission and performance bonuses, • Fast-track growth opportunities into team lead and management roles, • Professional training programs to develop your sales, communication, and leadership skills, • Supportive team culture that values growth, collaboration, and celebrating wins

Job DescriptionAbout GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up.Essential Job Duties & Responsibilities: • Representing GoodLeap as a subject matter expert during a series of calls to customers, • Provide exceptional customer service and support by utilizing strong verbal and written communication skills., • Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services, • Update GoodLeap systems to ensure each interaction with a customer is well documented, • Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap, • Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly., • Complete other tasks as deemed appropriate by manager.Required Skills, Knowledge & Abilities:, • 3+ years of customer service and/or sales experience, • Previous solar customer service or sales experience highly desired, • Excellent interpersonal, verbal, and written communication skills, • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion, • Embraces change and is flexible to the needs of the business and team, • Ability to accept and apply coaching and feedback from leadership.

Job Description The Utilization Review (UR) Intake Specialist provides staff support services including typing reports and correspondence, file handling and forms completion in addition to answering incoming telephone calls, supporting the goals of the Utilization Review / Case Management department, and of CorVel. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Takes calls relating to precertification requests, • Verifies that all patient, provider and facility information entered in system is accurate and up to date, • Enters notes and service requests in CareMC system, • Communicates with stakeholders in a timely and professional manner, • Additional duties as assigned KNOWLEDGE & SKILLS: • Ability to handle multiple priorities in a high-volume, fast-paced, team-oriented environment, • Excellent written and verbal communication skills, • Ability to meet designated deadlines, • Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets, • Strong interpersonal, time management and organizational skills, • Ability to remain poised in stressful situations and communicate diplomatically via all methods of communication, • Ability to work both independently and within a team environment EDUCATION & EXPERIENCE: • High School diploma or equivalent required, • A.A. degree or equivalent preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $16.50 - $26.31 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote