Account Manager
8 days ago
Lenexa
Job Description MWC Pharmacy is a 503A compounding pharmacy built for movement—in health, in business, and in people's lives. We help providers bridge the gap between science and service. With precision-crafted formulas, modern methodologies, and a human touch, we make it easier for providers, clinics and med-spas to deliver more personal care. We're looking to hire an Account Manager with a passion for the following: • Building long-term provider relationships that drive prescription volume growth, • Helping providers succeed by educating them on compounding capabilities and patient outcomes, • Operating with precision and a human pulse—where proactive outreach prevents churn, • Being part of a transparent, partnership-driven team, • Using data to identify expansion opportunities and protect provider relationships The Account Manager will contribute to MWC Pharmacy's success by serving as the primary relationship owner for assigned providers, driving activation, retention, and prescription volume growth. Behind every successful provider partnership is someone who knows that consistent outreach, clinical education, and proactive problem-solving are what turn new accounts into long-term revenue streams. You're actively growing provider businesses by helping them prescribe more effectively. The Account Manager will report to the VP of Provider Success. Responsibilities • Onboard new providers by coordinating portal setup (LifeFile or PK Software) and conducting provider/staff training on the ordering system, • Drive activation by monitoring first order placement, conducting 30/60/90-day check-ins, and building the relationship as the primary provider contact, • Monitor ordering patterns against estimated volumes to identify opportunities for provider education and growth, • Maintain assigned provider book of business by monitoring provider health (ordering cadence, Customer Service tickets, volume trends), • Conduct Quarterly Business Reviews (QBRs) for key accounts to review performance, identify growth opportunities, and strengthen relationships, • Proactively address churn risk by identifying ordering drops, resolving provider complaints, and escalating at-risk accounts to the VP of Provider Success, • Identify and execute growth opportunities including upsells (new formulations, seasonal volume increases), in-practice expansion (additional prescribers, sister locations), and out-of-practice referrals to Sales (provider colleagues/friends at other practices), • Serve as escalation point for Customer Service when provider issues arise, ensuring fast resolution and relationship preservation, • Manage all provider interactions in HubSpot, maintaining detailed notes and tracking provider health status, • Demonstrate clear and concise written and verbal communication to providers, internal teams, and executive leadership Qualifications • Minimum of an Bachelor’s degree, • 3-5 years in account management, customer success, or healthcare relationship management, • Data-driven mindset—you use ordering patterns, health metrics, and ticket trends to predict churn and identify growth opportunities, • Proactive relationship management—you don't wait for providers to call with problems, you reach out first, • Ability to manage a segmented book of business with competing priorities, • Tech comfort and proficiency with Microsoft Office Suite, CRM platforms (HubSpot), and pharmacy ordering systems (LifeFile/PK Software); able to conduct virtual training sessions, • Experience in healthcare, pharmacy, medical device, or wellness industry preferred, • Collaborative teammate—you work seamlessly with Sales and Customer Service Benefits • 2 weeks paid time off, • Company holidays, • Medical, Dental, & Vision Insurance, • 401(k)