Customer Service jobs in Wichita, Kansas - Page 3Crear alertas

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:. Screen incoming leads/potential customers. Quote product by telephone for clients/customers (if applicabl

Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash located at 700 N Webb Rd, Wichita, KS, is the perfect position for you!. Customer Service Associate position!. Keyholder responsibilities: P

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely mann

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely mann

The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. Responsible f

Customer Service & Business Office Associate. Customer Service & Business Office Associate. Customer Service & Business Office Associate.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Respond to service user enquiries, maintain accurate service user records, and escalate issues when nec

Here's what you can expect working in Patient Registration (Customer Service):. Excellent customer service experience. Customer Service Representative.

Customer Service Representative. Here's what you can expect working in Patient Registration (Customer Service):. Excellent customer service experience.

Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service. Gerber Collisi

Customer Service Representative.Do you have excellent customer service skills and sales experience? Do you want to work for a fast growing, successful company with great ethics and competitive benefits and pay? We are seeking a friendly and outgoing business professional for our very fast-paced offi

Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and clien

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!. Knowing that today's customer seeks

Maximize customer success by offering personalized financial services that fit their lifestyle. Assist in customer account management and collections by accepting payments and managing customer appointments. As a Customer Service Representative (CSR), you'll help people in your community access the

Customer Service Representative. Here's what you can expect working in Patient Registration (Customer Service):. Excellent customer service experience.

Assist in customer account management and collections by accepting payments and managing customer appointments. Customer Service Representative. As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most.

The cost and access to healthcare, good communication skills and basic computer knowledge are required.The candidate should enjoy speaking with people from diverse backgrounds and professions and be looking for a flexible part-time working schedule.Fluency in both English and Spanish is mandatory, a

Research and retrieve information across systems to support customer needs. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. If you're a natural problem solver who thrives on c

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on you

In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services and help find best solutions to meet their personal financial needs. This role requires you to interact with hundreds of customers each wee

Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!. Answer incoming calls and assist customers with t

Maximize customer success by offering personalized financial services that fit their lifestyle. Assist in customer account management and collections by accepting payments and managing customer appointments. As a Customer Service Representative (CSR), you'll help people in your community access the

No experience requited, hiring immediately, appy now.As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier.Along with providing friendly, courteous and efficient service to our customers, Customer Service

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected vete

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Specialist, Store.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected vete

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected vete

This role is ideal for an experienced professional who thrives at the intersection of strategy, finance, and technology combining deep industry knowledge with commercial acumen. Lead finance transformation workstreams for banking clients, from diagnostic to execution, ensuring measurable business o

Job DescriptionBenefits: • Employee discounts, • Free food & snacks At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcome, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: • Enjoy your evenings: We close earlier than most food service jobs., • Were keeping it casual. T-shirts and sneakers are where its at! Bakery hours are Monday-Wednesday: 10am-7pm, Thursday-Saturday: 9am-7pm, Sunday: 11am-4pm Job Responsibilities: • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience., • Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complementary retail merchandise., • Suggest additional merchandise including balloons, candles, and cards, to complete unique celebration., • Process guest orders efficiently and accurately utilizing point-of-sale system., • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces., • Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene., • Maintain a consistent work attendance and punctuality record., • Must be available to work every other Saturday and Sunday. Compensation: $10.00 - $12.00 per hour

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to sell an entire project.Associates in this position w

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected vete

We are hiring licensed insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. Life Insurance: Access life insurance options to safeguard your loved ones. Disability Insurance: Short- and long-term disability coverage is available

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs

Bachelors degree in Business, Accounting, Finance, or a related field. A Master's degree in Finance or a related field is preferred.

Expertise in Amazon Advertising Console (Amazon Ads) and third-party PPC tools. Are you an Amazon PPC expert with a strong sense of ownership and an entrepreneurial mindset? Join us as an Amazon PPC Account Manager, where you'll take charge of campaigns, collaborate with AI agents, and drive excepti

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at ZIPS Car Wash located at 3825 W Maple St, Wichita, KS, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $12 / hour + Bonus & Commission Pay! Rewards for YOU: • Competitive Hourly Pay, • Incentive/Commission Pay, • DailyPay. Get paid daily!, • Flexible Scheduling; Morning & Evening Shifts Available, • Tuition Reimbursement, • Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position! Responsibilities • Welcome and engage with customers in a warm, friendly manner, • Engage customers while selling and promoting our Unlimited Wash Club, • Safely and efficiently load every vehicle with clear hand signals and a smile, • Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests, • Maintain all aspects of the site to ensure it runs beautifully Required Skills, • 18 years of age or older, • Positive attitude

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Job Description Join ICI, a welcoming and client-focused company situated in the vibrant city of Wichita, Kansas. We are currently seeking an enthusiastic Assistant Commercial Account Manager to become an integral part of our dynamic team. This on-site position offers you the chance to be directly involved with our commercial clients. Being a part of ICI means engaging with diverse industries and stepping into a role that promises growth and development in the insurance industry. As an Assistant Commercial Account Manager, you will work alongside experienced account managers to support our clientele. Our team is characterized by camaraderie and shared ambition, driving us to achieve our unified goal of excellence in service delivery. Dive into an opportunity where your contributions will be celebrated and your professional growth meticulously nurtured. As a member of the ICI family, your journey will be rewarding and impactful. Apply today to embark on your new career adventure! Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Retirement Plan Evenings Off Responsibilities Assist in managing and servicing commercial accounts, ensuring all client requests and questions are addressed promptly and accurately. Maintain and update client records, ensuring all data is current and accurately reflects changes in clients' requirements or new information. Support account managers in the preparation and delivery of policy renewals, terms, and conditions, ensuring clear communication with clients. Coordinate with underwriters and brokers to process endorsements, cancellations, and new business submissions efficiently and effectively. Facilitate communication between clients and insurance providers, ensuring transparency and understanding of policies, claims, and other inquiries. Engage in continuing education opportunities to stay informed on the latest industry trends and products. Requirements Education: High School Diploma or GED required; Associates or Bachelors degree preferred. Experience: Prior experience in account management or customer service in insurance or related industry preferred. Licensing: Property & Casualty Insurance License is required or must be obtained within one month of hire. Communication Skills: Excellent verbal and written communication skills are crucial. Customer Focused: Ability to provide exceptional service and build lasting relationships with clients. Organizational Skills: Strong attention to detail and the ability to multitask effectively. Problem Solving: Demonstrated ability to address and resolve client issues efficiently and effectively. Computer Proficiency: Comfortable using office software. Availability: Must be able to work onsite at our Wichita, Kansas location.

Job DescriptionBenefits: • Health Stipend, • 401(k), • Bonus based on performance, • Company car, • Company parties, • Flexible schedule, • Free uniforms Are you passionate about helping a small business grow? Do you enjoy working with people but feel like your current job isnt a perfect fit? At our company, we value autonomy and accountability, and we're looking for someone who thrives in both. Check out our satellite locations social media pages on our link tree page to see work we perform for our clients! A Day in the Life of a Surface Experts Sales Representative: Watch here What We Offer: • Base Salary + Commission: Start earning commissions from day one!, • Great Work/Life Balance: No mandatory overtime, nights, or weekends., • Time Off: Paid holidays and 1 week vacation time after 6 months, • Flexible Schedule: We can work with you to accommodate midweek appointments., • New Hire Training: Get to know our unique sales techniques with hands-on training., • Supportive Environment: Join a team that celebrates successes and works together to solve problems., • Local Small Business Vibe: Work closely with the owner, whos involved with the team every day., • Mentorship: Ongoing opportunities for sales skills and career development., • Dedicated Help Lines: Access to our Support Center to help with client management, saving you time.Our Core Values:, • Serve Others, • Be a Problem Solver, • Trust the ProcessOur Mission: We aim to build outstanding teams by fostering strong relationships and solving customer problems. Were committed to reducing waste and making a positive impact on the environment. What Youll Do: As an Account Manager at Surface Experts, you'll be the face of our company, building relationships with clients in property management and facilities maintenance. Youll educate them about our unique services and work to earn their trust. Daily Activities: • Meet with 10-15 contacts each day., • Conduct on-site visits, phone calls, schedule presentations and email follow-ups., • Engage with various industries like Property Management, Realtors, Hotels, Movers, and Construction Companies.Building Customer Relationships:, • Educate clients about our services and how we can meet their needs., • Ensure customer satisfaction and identify opportunities for improvement., • Earn trust through excellent service and build lasting relationships., • Explore and research new customer opportunities.Sales Process:, • Track client interactions from lead to Work Order using our CRM., • Report data accurately on a daily/weekly basis., • Develop and execute a sales strategy for your territory.What Were Looking For:, • Goal-oriented, self-starter with a positive attitude., • Highly organized and detail-orientedyou thrive on keeping things in order and staying on top of tasks., • Enjoy working with people and being part of a team., • Valid drivers license and a clean driving record., • Professional, caring, and service-minded., • Comfortable with a metrics-based, process-driven sales approach.Bonus Points:, • Knowledge of property management, real estate or construction industry.+, • Experience with CRM tools., • Background in a base + commission role.

Job Description About Us We're a fast-growing Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that helps businesses protect, manage, and optimize their IT environments. Our clients rely on us as their long-term IT and cybersecurity partner-helping them operate securely, efficiently, and with confidence. We're looking for an Account Manager to join our client success team. This role is all about relationships-helping existing clients get the most value from their IT investments while identifying opportunities for growth and improvement. What You'll Do • Serve as the main point of contact for a portfolio of existing clients., • Lead technology business reviews and strategy sessions to align IT and cybersecurity goals with client business priorities., • Build and maintain strong relationships with client executives, decision-makers, and internal technical teams., • Track client satisfaction, renewals, and service delivery performance., • Identify and present opportunities for clients to adopt new technologies, security solutions, or service enhancements., • Work closely with project, service, and cybersecurity teams to ensure client success., • 2+ years of experience in account management or client success (preferably for a Business Service Provider, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP)., • Solid understanding of IT infrastructure, cloud, and cybersecurity concepts (Microsoft 365, Azure, networking, backups, security stacks, etc.)., • Strong communication, organization, and relationship-building skills., • Ability to manage multiple accounts and priorities with professionalism. Why You'll Love Working Here • Competitive base salary + performance-based incentives., • Health, dental, and vision insurance., • Paid time off and holidays., • Short and Long-Term Disability, • Professional development and certification support., • Growth opportunities within a dynamic, client-focused MSP/MSSP team., • Supportive culture that values trust, accountability, and teamwork. Job Posted by ApplicantPro

Job DescriptionDescription: GTG Peterbilt – Wichita, KS is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business. The Account Manager - Truck Sales - is responsible for managing and growing a portfolio of commercial truck sales accounts. This role involves building and maintaining strong relationships with customers, identifying their needs, and providing tailored solutions to drive sales and achieve revenue targets. The Account Manager – Truck Sales will ensure customer satisfaction and long-term loyalty. If you have a vibrant personality, strong attention to detail, and a passion for building lasting customer relationships, we are looking for you! Requirements: • Manage a portfolio of commercial truck sales accounts, ensuring client satisfaction and retention., • Build and maintain strong relationships with key decision-makers within client organizations., • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience., • Identify and pursue new sales opportunities within the assigned territory or customer base., • Conduct needs assessments to understand customer requirements and recommend appropriate truck options., • Develop and present customized proposals and quotes to clients, negotiating terms and closing sales., • Achieve or exceed sales targets and revenue goals through proactive account management and business development efforts., • Monitor industry trends, market conditions, and competitor activities to identify opportunities and threats., • Provide feedback to the sales team and management on customer preferences, market demands, and potential areas for growth., • Collaborate with the marketing team to develop targeted campaigns and promotions that drive sales., • Coordinate with internal teams, including finance, service, and parts departments, to ensure seamless order processing and delivery., • Follow up with customers after the sale to ensure satisfaction and address any concerns., • Manage the resolution of any issues related to truck delivery, warranty, or service, maintaining a high level of customer satisfaction., • Maintain accurate records of sales activities, customer interactions, and contract negotiations in the CRM system., • Prepare regular reports on account status, sales performance, and market trends for management review., • Strong relationship-building and customer service skills., • Excellent communication, negotiation, and presentation abilities., • Ability to work independently and as part of a team., • Proficiency in CRM software and Microsoft Office Suite., • Strong organizational skills and attention to detail., • Some mechanical ability is preferred., • Knowledge of commercial truck specifications, industry standards, and market trends is highly desirable., • This role may require travel within the assigned territory to meet with clients and attend industry events., • Must be able to work flexible hours, including evenings and weekends, as required to meet customer needs., • Bachelor’s degree in Business, Sales, Marketing, or a related field., • Minimum of 3-5 years of experience in sales, account management, or a similar role, preferably in the automotive or commercial truck industry., • Proven track record of meeting or exceeding sales targets., • Competitive salary and benefits package,, • Medical, Dental & Vision insurance., • PTO accrual begins on first day of employment., • Eligibility for paid holidays at time of hire., • 401(k) eligibility after 3 months of continuous employment. Grask Truck Group is an equal opportunity employer.

Job Description Our client has been voted one of the Best Places to Work. They offer a great work/life balance, an employee-centric culture with an average tenure of 12 years in their workforce. They produce products for general, commercial and business aviation as well as defense and special missions. They have an opening for an Account Manager OEM for their site in Wichita, Kansas. Remote is an option. We would really like it if you have: • BS degree in Engineering or related field, • Private Pilot’s License, Airframe and Powerplant License or similar certification in the aviation field, • Minimum of 5 years direct aviation experience preferable with exposure to aviation electrical and avionics systems

Job Description Regal Plastic is an industry leader in the distribution and fabrication of plastic sheet, rod, tube and film products in the US. Over 70 years, Regal Plastic has been the preferred choice of businesses. Are you are a highly motivated, self-starter with a solid work ethic? Are you looking for a company where you can make a difference? If this describes you, we have the job you desire. Job Brief We are looking for a competitive territory account manager to develop sales strategies and attract new clients. The successful salesperson will source new sales opportunities and close sales to achieve quotas. You will play a key role in growing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and handling sales of products and services. This position is responsible for increasing sales and profit margin by growing business with current accounts and generating new strategic business while working closely with Management and Customer Service. Responsibilities include making business-to-business sales calls from both the office and on the road, maintaining & growing the existing customer base, researching and identifying leads on an ongoing basis and converting these leads into customers. Primary Responsibilities • “Getting the sale” using various customer sales methods, • Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well., • Understanding the whole business. Extraordinary systems aren't built in a vacuum - they require hard work from dedicated people across many disciplines and an understanding of how it all fits together., • Meet personal and team sales targets, • Research accounts and generate or follow through on sales leads, • Attend meetings, sales events and training to foster your personal growth, • Report and provide feedback to management using financial statistical data, • Starting salary up to $60,000 per year base + Commissions, • A generous Benefits Package including:, • Medical, Dental, Vision, Life & ADD, STD & LTD, • 401K matching savings plan, • Paid time off, • Ability to actively manage and grow a pipeline of new business opportunities, • Territory management skills, • Travel will be required, • The ability to craft and edit written materials as well as perform basic math calculations, • Working knowledge of Google Suite, • Ability to solve a range of straightforward problems and determine possible solutions using standard procedures, • Understands business-to-business selling approach, knowledge of sales promotion techniques, • Strong communication, negotiation and interpersonal skills, • BA/BS degree or equivalent Powered by JazzHR oTRuZNSX16

Job Description WHO WE ARE… Mid-Continent Instruments and Avionics manufactures certified instruments, avionics and power solutions for the global aerospace industry and operates one of the largest maintenance, overhaul and exchange programs in the world. The company’s True Blue Power division is a leader in the design and manufacture of advanced lithium-ion aircraft batteries, USB chargers, inverters and converters. THE POSITION… As an Account Manager, you will be essential in business development by supporting tradeshows, customer meetings, discovering new product opportunities, and offering solutions to meet power needs. You’ll work with the best general, business, and commercial aviation customers from all over the world. To be successful in this role, you’ll ensure continual growth across all our product lines and Original Equipment Manufacturer (OEM) and Defense markets, while providing a top-notch customer experience. You’ll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider. THIS POSITION MAY BE FOR YOU IF… • You have a minimum 5 years direct aviation experience, preferably with exposure to aviation electrical and avionics systems., • You have proven experience in relationship building and providing superior customer service., • You have strong negotiation and project/program management skills., • You have excellent presentation skills., • You are proficient with CRM and Microsoft Office., • You have strong attention to detail., • You are organized, focused, and results oriented., • You are a problem-solver with critical thinking and prioritizing skills., • You have a Bachelor’s degree in Engineering or related field., • Generate leads, develop relationships, and close opportunities with identified OEMs, • Identify, research, and provide feedback on current products and future industry trends including competitive product positioning and market opportunities, • Create, coordinate, and conduct sales presentations to prospects and existing partners, • Lead development of product proposals (RFP responses) and compliance matrix, • Lead the negotiation, administration, and execution of long-term contracts and agreements to establish positive, long-term partnerships and programs, • Serve as the primary point of contact with OEMs and Service Centers, • Support customer training and deployment projects, • Become a subject matter expert on Lithium-ion batteries, power conversion solutions, and avionics systems, • Participate in industry trade shows as required, • We provide competitive pay and a comprehensive benefits package., • We promote an environment where you can excel in your career while still maintaining a healthy work-life balance., • Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment., • We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted., • We are all on the same team. We communicate well with one another., • We believe anything worth doing is worth doing right – every time., • We have a flat organizational structure which allows for improved collaboration, easier decision-making, and effective communication between leadership and employees., • We have frequent events to keep work interesting. Our food drive is super impressive, we have a food truck fest in the summer, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events., • We have a small company feel even though we’re doing big things! This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required.