Strategic Account Manager
18 days ago
Omaha
Job Description Overview Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Job SummaryThe Strategic Accounts Manager (SAM) leads enterprise growth with designated national healthcare customers—including the U.S. Department of Veterans Affairs (VA), national/commercial payers, and large integrated delivery networks (IDNs). This role blends consultative selling, complex account leadership, and healthcare domain expertise to expand adoption, deepen partnerships, and deliver measurable clinical, operational, and financial value. Success requires navigating federal procurement paths, payer contracting dynamics, and multi‑stakeholder decision processes across large health systems.This position is located in Omaha, NE and will be remote in NE. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Own multi‑year account strategies for assigned national accounts (e.g., VA/VISNs, national payers, large IDNs) with clear growth objectives, relationship maps, and risk/opportunity plans., • Build executive‑level and multi‑level relationships (clinical, operational, administrative, IT, supply chain, and finance) to position the company as a trusted, outcomes‑oriented partner., • Orchestrate enterprise selling across complex organizational structures, including contracting pathways and governance processes at federal agencies and payer organizations., • Serve as a subject‑matter expert across the product portfolio; tailor value propositions to customer priorities (clinical outcomes, workflow efficiency, total cost of care, member/patient experience, quality measures)., • Lead discovery, product demonstrations, solutioning workshops, ROI modeling, and clinical/technical evaluations with cross‑functional stakeholders., • Provide ongoing education on best practices, product updates, and emerging industry trends; influence roadmap through structured customer feedback., • Own the full sales cycle from opportunity identification through proposal/RFP, pricing, negotiation, and close; drive renewals, expansions, and cross‑portfolio selling., • Develop competitive win strategies for new logos and expansions; coordinate capture planning for complex deals., • Partner closely with Marketing, Product, Clinical, Customer Success/Implementation, and Finance/RevOps to align resources and deliver on account plans., • Maintain current knowledge of healthcare policy, reimbursement changes (e.g., Medicare Advantage, payer prior authorization trends), VA procurement/FAR considerations, and the competitive landscape., • Translate market signals into account opportunities and strategic guidance for go‑to‑market planning and positioning., • Collaborate with Government Affairs, Contracts, Legal/Compliance, and Security to meet federal and payer contracting and regulatory requirements., • Ensure seamless implementation handoffs and long‑term customer success; track adoption, value realization, and satisfaction with defined success metrics., • Travel nationally as needed (30%–50% typical; peaks as required).What Success Looks Like, • Trusted relationships and executive sponsorship across assigned national accounts., • Consistent achievement of revenue, retention, and expansion targets; growing multi‑year agreements., • Measurable customer outcomes (clinical, operational, and financial) attributable to product adoption., • High customer satisfaction (e.g., CSAT/NPS), reference-ability, and account advocacy., • Strategic influence on product direction and market strategy through structured insights. Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Compliance with healthcare facility credentialing process (when applicable for the position), • Bachelor’s degree required; advanced degree and/or relevant certifications (e.g., capture management, federal procurement) preferred., • Five years in strategic account management, enterprise sales, or business development in healthcare, payer, or federal markets., • Demonstrated success selling complex solutions into large health systems, payers, or federal agencies; VA experience (VHA/VISNs, VBA, OIT) strongly preferred., • Proven ability to navigate healthcare workflows, reimbursement models, and procurement/contracting processes., • Exceptional executive communication, negotiation, and relationship‑building skills; strong financial and analytical acumen., • One year of related work experience, preferred., • Accurately perform simple mathematical calculations, • Effectively communicate in English; both oral and written, • Interpret a variety of communications (verbal, non-verbal, written, listening and visual), • Maintain confidentiality, discretion and caution when handling sensitive information, • Multi-task along with attention to detail, • Self-motivation, organized, time-management and deductive problem solving skills, • Email transmission and communication, • Internet navigation and research, • Microsoft applications; Outlook, Word and Excel, • Lift and carry office equipment at times, • Requires sitting, walking, standing, talking and listening, • Requires close vision to small print on computer and/or tablet and paperwork