Remote Call Center Benefits Verification Specialist $19.50/hr
26 days ago
San Antonio
Job Description Remote Call Center Benefits Verification Specialist (BVS) Location: Remote | ️ Start Date: October 15, 2025 Pay Rate: $19.50/hr. | Schedule: Full-Time, Monday-Friday Shift 1 - BYOD - 8.30 to 5.30 EST 2nd shift - 11.30 am to 8.30 pm EST Are you a detail-oriented problem solver with a passion for supporting patients and navigating the complexities of healthcare? Join our team as a Call Center Benefits Verification Specialist (BVS) and help ensure patients get timely access to the treatments they need. In this remote call center position, you'll play a vital role in verifying insurance coverage and identifying access barriers, all while delivering an excellent customer experience. ✅ Position Summary: Under the general supervision of an Operations Manager, the Benefits Verification Specialist contacts insurance companies to verify patient-specific benefits for healthcare programs we support. This role requires strong communication skills, meticulous attention to detail, and a high level of professionalism. You'll ask the right questions, document precise benefit details, and play a key role in supporting patient access to care. ️ Primary Duties and Responsibilities: • Review all patient insurance information needed to complete the benefit verification process, • Triage cases with missing information to the appropriate program associate, • Verify patient-specific insurance benefits and document details accurately for various payer plans, including coverage, cost share, and provider options, • Identify restrictions or special requirements and advise on how to expedite patient access, • Document and initiate prior authorization processes, claims appeals, and related items as required, • Perform quality review of benefit verification work to ensure accuracy and completeness, • Report reimbursement trends or delays (e.g., denials, access issues) to management, • Participate in special projects and perform related duties as assigned Experience & Education Requirements: • High school diploma or GED required, • Broad training in relevant fields such as business administration, accounting, computer science, medical billing/coding, customer service, or related vocations, • Minimum of 2+ years of directly related and progressively responsible experience, • A two-year degree may be used in lieu of the experience requirement Skills, Knowledge & Abilities Required: • Proficiency in Windows-based environments and data entry/typing fundamentals, • Working knowledge of Microsoft Outlook, Word, and Excel, • Strong interpersonal skills and professional demeanor, • Ability to work independently, solve problems, and apply sound judgment, • Excellent attention to detail and organizational skills, • Effective written and verbal communication, • Familiarity with insurance benefit verification (preferred), • Flexibility and adaptability to changing work environments and processes, • Strong background in customer service Remote Work Environment: The noise level in the work environment is consistent with a professional office setting. Reasonable accommodation may be made for individuals with disabilities. Equipment Options: You may choose from the following equipment setup options: • Client-Provided Equipment (limited availability), • Bring Your Own Device (BYOD) BYOD Requirements: • Windows OS laptop or desktop (no tablets or Apple products), • External mouse (required), • External keyboard (optional), • At least two total screens (one laptop screen and one external monitor), • Must be hardwired to your modem via Ethernet cable ️Physical & Mental Requirements: • Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, and repetitive motions, • Regular talking and hearing to interact with patients and providers, • Visual demands include close vision, distance vision, peripheral vision, and the ability to adjust focus, • 75% or more of the workday is spent looking directly at a computer, • Must be able to manage stressful situations with professionalism and calm If you're ready to bring your skills to a role that makes a direct impact on patient lives, we encourage you to apply today. Join a team where accuracy, compassion, and efficiency drive everything we do. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.