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Job Description TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions. Remote position, but candidate must reside in the Hampton Roads area Duties: • Answer inbound calls, emails, chats, and other contact channels., • Provide direct customer service, • Maintain service quality standards, including courtesy, professionalism, and efficiency., • HS degree, or equivalent, required, • Customer service experience, • Must be able to pass a typing test, • Must be able to obtain and maintain government agency suitability requirements as a condition of employment, • Ability to use telephony tools and applications, • Good verbal and written communication skills, • Basis computer skills, • A reliable, hard-wired internet connection is required

Job DescriptionSalary: $65,000 - $80,000 based on experience Sway Creative Labs is seeking a dynamic, detail-oriented Account Manager who excels in a fast-paced creative environment and takes ownership of client success. This position is perfect for someone with proven agency experience who enjoys strategic thinking and thrives as the central hub connecting client vision with exceptional creative output. You'll become part of a dedicated team committed to delivering outstanding work through innovative thinking and precise execution, overseeing comprehensive campaigns across broadcast, digital, and print from initial concept to final delivery. What You'll Own Cross-Platform Account Oversight: • Take full ownership of client accounts spanning broadcast, digital, and print initiatives, embracing new challenges with enthusiasm and adaptability, • Oversee diverse project portfolios from simple microsite developments and ongoing retainer work to complex integrated campaigns with media support, • Manage comprehensive production workflows including video shoots, web development projects, print production, and media coordination, • Maintain exceptional client service as the knowledgeable, professional primary connection between clients and our creative team, • Facilitate strategic account meetings with internal staff, clients, and vendor partners while proactively identifying upcoming needs and project requirements, • Provide strategic counsel and innovative solutions for client objectives while partnering with our creative and technical specialists, • Establish comprehensive project parameters, timeline frameworks, and budget structures derived from creative strategies and client requirements, • Oversee detailed project timelines ensuring adequate milestone planning with appropriate review periods and revision cycles, • Share expertise and insights to enhance agency-wide processes through strategic discussions with leadership, • Demonstrate agility and continuous learning when encountering unfamiliar challenges while maintaining complete project oversight, • Oversee account finances with accuracy, maintaining precise alignment between projected and actual project costs What We're Looking For Core Qualifications: • 3-5 years of proven success in agency account management or client-focused production environments, • Demonstrated competency in at least two key areas: digital marketing, print production, and broadcast media, • Strong grasp of complete campaign lifecycles across diverse media platforms, • Track record managing complex, multi-disciplinary campaigns with cross-departmental coordination, • Direct experience developing project documentation, budget planning, and detailed timeline creation, • Strategic Client Advocacy: You instinctively develop solutions that advance client interests before seeking guidance, • Creative Collaboration: You recognize exceptional creative work and understand how to facilitate its development, • Influence Without Authority: You successfully coordinate teams and manage resources through persuasion and expertise, • Operational Enhancement: You spot workflow inefficiencies and actively propose systematic improvements, • Hands-on experience with pre-production planning and on-location shoot management, • Background managing broadcast production timelines and external vendor relationships, • Knowledge of media planning principles and campaign performance optimization, • Previous account experience with travel/tourism, entertainment, or consumer packaged goods clients What Success Looks Like By your first anniversary, clients will specifically ask for your involvement in their most critical initiatives. Creative professionals will seek collaboration on your accounts because they recognize your ability to create optimal working conditions. You'll have implemented meaningful operational improvements benefiting the entire organization, and senior leadership will entrust you with our most sophisticated client partnerships. Recent Project Examples You'd Manage • Integrated Brand Launch: Orchestrating commercial video production, custom website development, comprehensive print materials, and social media implementationensuring cohesive brand presentation across all consumer touchpoints, • Multi-Territory Campaign: Coordinating localized marketing execution across different geographic markets with distinct approval workflows and regulatory requirements, • Digital Platform Transformation: Overseeing complete website reconstruction with advanced functionality, strategic content development, and analytics integration while sustaining current marketing initiatives Why Sway Creative Labs Join an independent creative agency where your account stewardship directly influences client outcomes and business growth. We value professionals who approach account management as strategic consultationhelping clients achieve business success while fostering meaningful professional relationships. Our Account Managers collaborate directly with agency ownership while building comprehensive knowledge across contemporary marketing disciplines. You'll enjoy significant professional autonomy while receiving robust support to consistently deliver outstanding client results. What We Offer: • Complete benefits coverage: Medical, dental, retirement planning with company matching, and ongoing professional development investment, • Work-life flexibility: Remote work options with periodic face-to-face client engagements and production shoots, • Career advancement: Defined progression pathways with personalized mentoring from agency leadership, • Client diversity: Experience spanning multiple industries and project scales, from startup ventures to established market leaders, • Collaborative environment: Culture emphasizing thoughtful strategy, creative excellence, and authentic teamwork