Client Experience Specialist (Customer Care & Scheduling)
23 days ago
Pullman
Job DescriptionClient Experience Specialist (Customer Care & Scheduling) Customer Experience | Client Support | Scheduling & Communication Location: Pullman, WA Position: Full-time Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team. This role is focused on creating a seamless, supportive, and elevated experience for every client from first inquiry through post-session communication. You will be the voice and communication hub of the client journey, ensuring every client feels informed, cared for, and confident at every step. This role is focused on delivering an elevated client experience through clear communication, thoughtful coordination, and strong operational support. What You'll Do Client Communication & Support • Handle inbound and outbound client calls, emails, and texts., • Provide clear, friendly, and accurate information about services, sessions, and scheduling., • Book, manage, and adjust client appointments., • Coordinate schedules between clients and internal teams., • Guide clients through pre-session preparation and post-session follow-ups., • Maintain consistent communication to reduce confusion and improve client satisfaction., • Maintain accurate and up-to-date client records in the CRM., • Track client communication, status, and scheduling details., • Work closely with sales, marketing, and production teams to ensure a seamless client journey., • Communicate client needs, updates, and issues clearly across departments., • Help identify ways to improve the overall client experience.This Role Is a Strong Fit If You, • Are confident and comfortable communicating with clients over the phone., • Enjoy helping people and creating positive, seamless experiences., • Are highly organized and detail-oriented., • Can manage multiple conversations, schedules, and tasks at once., • Communicate clearly, warmly, and professionally in all situations., • Are dependable, consistent, and proactive in follow-up., • Thrive in a structured, fast-paced environment.Requirements, • 1+ years of experience in customer service, client relations, scheduling, or administrative support., • Strong communication skills (phone, email, and text)., • High level of organization and attention to detail., • Comfortable using CRM or scheduling systems., • Ability to multitask and manage priorities efficiently., • Professional, friendly, and calm communication style.Preferred Experience, • Experience in a client-facing or appointment-based business., • Familiarity with CRM or booking systems., • Experience working in a service-based or experience-driven business.Compensation & Benefits, • Competitive hourly pay (based on experience), • Performance-based bonus opportunities, • Medical, dental, vision, life, LTD, and 401(k), • Paid vacation and sick leave, • Paid training and ongoing development Job Posted by ApplicantPro