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Job DescriptionAmalgamated Bank is seeking an ACH Administrator to perform all functions as it relates to the Bank’s ACH operations. This role will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the Electronic Banking department, vendors, and other pertinent Bank departments. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Download and process ACH Pension, payroll files utilizing various approved secure transmission programs while maintaining all levels of security for both the Bank and clients; schedule files to appropriate sending point utilizing various Bank approved software and complying with Federal Reserve and FIS ACH deadlines, • Enforces all Bank ACH security and operating procedures, reporting all violations to ACH Manager, • Research and resolve customer discrepancies and adjustment requests; modify incoming and outgoing files as per client’s request for deletions and reversals while maintaining all contractual and security procedures; contact and notify clients using appropriate electronic means regarding unprocessed and rejected items to insure proper update and maintenance of all payroll/pension participant records, • Follow-up with relationship managers and clients to resolve ACH origination funding issues, • Process holds, customer notes and special instructions, resolve errors and track, archive supporting documents, • Assist with ACH reporting requirements, • Review and research unposted/unprocessed item reports and take appropriate actions to correct /return items as necessary, • Receive, research and process customer’s requests to stop automatic debits, blocking accounts using applicable systems, • Research and process all reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing, • Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution, • Communicate with customers and branch to resolve problems; follow up on outstanding issues or documents to ensure timely completion and resolution of all processes, • Cover wire transfer related tasks, • Monitor internet banking email and handle customer inquiries and support and enrollment, • Control and maintain all activity records, enforce departmental controls, and audit and security policies, • Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely, • Prepare reconciliations and settlements for origination activity, exceptions handling etc, • Maintain, backup and archive files for all processed items. Prepare electronic and document files for offsite storage keeping appropriate records noting retention period, • Maintain pre-authorized EFT files and prepare tickets, letters, and memos, as required, • Act as backup for all EBD functions, • Cross-train in all existing and future EBD functions, • Perform various related clerical duties as directed by manager Knowledge, Skills and Experience Requirements: • High School diploma or equivalent, • Good verbal, written and interpersonal communication skills, • Knowledge of ACH rules and procedures, • Thorough knowledge on MS Word, Excel and Access; excellent data entry skills, • Good mathematic and investigative skills Our job titles may span more than one career level. The starting base salary for this role is between $48,000.00 – $55,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionAmalgamated Bank is seeking a Retail Banking Representative to be responsible for providing a high quality of Customer Service in a broad variety of activities. This position will be called on to work in both the Teller and Customer Service areas, according to needs. This position is responsible for presenting full array of Amalgamated Bank’s products to existing and potential customers at the Branch and at off-site events. The role will also support branch management in achievement of branch performance metrics and reports to our Co-Op City location. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: Customer Service Duties: • Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies, • Proactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses, • Perform all functions to open and maintain new and existing accounts, • Actively promote the Bank and its products and services. This will include setting - up a table outside the branch and handing out information when necessary, • Participate in off-site sales calls, branch networking, community and CRA activities, • Resolve customer complaints regarding sales, services or account issues. Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departments, • Maintain correspondence with customers and back office by following-up to ensure resolution, • Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies, • Demonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needs, • Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts, • Approve checks (up to authorized limit) using knowledge of account history and account information on file, • Perform various administrative duties as directed by Branch Manager Responsibilities behind Teller Line: • Perform all RBR duties such as stop payment orders, accept payment for rental of safe deposit boxes, process deposits / withdrawals, cash checks etc, • Assist other RBR’s in balancing daily transactions, verifying tickets and daily balancing of the teller area. Assist RBR’s with complex work-related matters (i.e. check cashing)., • Research and investigate customer claims in archive area, in matters relating to missing deposits, missing checks, original ATM envelopes, etc., to help resolve issues for customers in a timely manner, • Perform RBR functions as assigned. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts, • Approve checks (up to authorized limit) using knowledge of account history and account information on file General Responsibilities: • Assist Officers in performing various Branch functions and Branch reports, as requested, • Render priority services to customers in need of special handling, • Perform various related clerical duties as directed, • Knowledge and use of the Bank’s Redi system to keep current with updates to policy and procedures Knowledge, Skills, and Experience Requirements: • High School Diploma or equivalent, • Minimum of two (2) years Teller experience required or successfully completing the teller training course in lieu of Teller experience, • Strong interpersonal and communication skills to build rapport with prospective and existing customers, • Must be flexible to work and/or transfer throughout the network, on an as needed basis, • Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems Our job titles may span more than one career level. The starting base salary for this role is between $25 per hour – $27per hour. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Administer and maintain the online banking application and enrollment approval process. Coordinate end-user verification with the respective Amalgamated branch and/or department., • Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications., • Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications., • Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls., • Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications., • Review applications, reports, and other Online Banking documentation for accuracy., • Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes., • Administration of the various online banking services, the operational functions and technical support to Bank’s customers. Using all prescribed means to ensure customer satisfaction., • Assist with fraud investigations., • Ensure timely and accurate posting of incoming international wire transfers or domestic wire transfers without a profile in the system. Verify wire instructions to host application, create customer profiles, provide notification to the appropriate parties and generate posting files as per department schedule to make these files available to the applicable interfacing applications., • Review all outgoing manual international and domestic exception wire transfers to ensure all required information is correct and accurate (i.e. receiving bank, beneficiary, address, etc.) to avoid exposure of non-adherence. Process information for outgoing wire/messages via the relevant wire system., • Collect and verify wire instructions using department call back procedures. Record details in tracking logs; perform daily reconciliation of new/current day entries., • Download international wire report and inspect for possible customer transactions (i.e. DDA’s, credits). Process, review and summarize activity., • Contract foreign currency for processing of foreign currency wires and drafts. Collect instructions and schedule payment adhering to all applicable guidelines., • Reconcile DDA’s, savings, Federal Reserve and perform department proof accurately & timely. Perform reconciliation of prior day late and current day wires including reports from all interfaces. Review all vendor generated reports relating to wire delivery and reconcile back to the Federal Reserve Bank., • Investigate and respond to customer and inter-departmental inquires regarding wire transfers., • Prepare correspondence and transmit to appropriate Financial Institution as requested to facilitate resolution of pending transfers. Conduct audits of open investigations i.e. Non receipt notes, recall request, update request etc. Follow-up with applicable parties both internal and external to resolve each case., • Research and process all ACH reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing., • Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution., • Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely., • Administer and participate in training and cross training in all existing and future EBD functions., • Enforce and adhere to all internet security, policies and operating procedures; report any and all violations to department management. Advise on operational discrepancies and assist in policy modifications., • Make recommendations to EBD officers concerning online services policies and procedures. Conduct and/or verify related weekly and other periodic audit review., • Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction., • Back up all functions related to the department, as needed., • Perform various related administrative duties as directed by manager. Knowledge, Skills and Experience Requirements: • High school diploma or equivalent., • Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint., • Excellent oral and written communication skills., • Excellent customer service skills., • Knowledge of branch banking., • Thorough knowledge of Bank wide operations., • Minimum two (2) years of related banking reconcilement experience., • Good mathematics and investigative skills., • Knowledge of compliance laws., • Prior data entry experience required. Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $49,500.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionAmalgamated Bank is seeking an enthusiastic Branch Service Manager (Floating) Manage the day-to-day operational integrity of the retail branches, including the online branch, and ensure the branches operate within all banking laws and regulations. Provide leadership and direction to the staff. Responsible for branch sales, service, and operational activities. Expand relationships with new and existing customers and ensure the delivery of a quality experience within the branch outreach. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Responsible for the overall management of branch operations and audit. Carry out supervisory responsibilities over wire transfers, account closeouts, documentation review, customer outreach etc in accordance with Bank policies, procedures and regulatory guidelines, • Approve, process transactions, authorizations, exceptions and adjustments, • Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist, • Develop, train, coach and mentor branch staff, • Actively promote the Bank and its products and services, • Assist Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs, • Works to cross-sell customers to products and services utilizing Salesforce to manage and monitor client engagement,, • Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support, • Seek additional opportunities to better service and expand existing relationships, • Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies and service standards, • Identify customer needs through probing questions and offer appropriate products and services based on customer responses, • Provide exemplary customer service to include responding to customer calls, emails, and inquiries, • Participate in events, community engagement, and other financial literacy initiatives that support the financial needs of customers and prospects, • Knowledge and use of the Bank’s Policy and Procedure system to keep current with updates to policy and procedures, • Perform other duties as directed Knowledge, Skills and Experience Requirements: • Bachelor’s degree or equivalent experience, • Minimum 3 + years of branch operations management experience, • Knowledge of banking procedures and regulations, • Effective, professional written and verbal communication skills Our job titles may span more than one career level. The starting base salary for this role is between $65,000.00 – $80,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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