Department manager jobs in Springfield, Illinois - Page 2Create job alerts

Job DescriptionDescription: PLEASE NOTE: This role requires a minimum of four days a week in the office, located in Springfield, Illinois. About Us: At INB, a career is more than just a job; it’s a chance to make a meaningful impact in the communities we serve. As a locally owned, community-focused bank, we’re proud to help individuals, families, and businesses achieve their financial goals through personalized service and trusted relationships. Our success is driven by a team that genuinely cares about our customers, our coworkers, and our community. When you join INB, you’re not just joining a workplace, you’re becoming part of a purpose-driven culture built on our core values: Caring, Creative, Teamwork, Balance, Working Smart, and Assertive & Enthusiastic. Together, we make a positive difference every day for our customers and for each other. Job Summary: We are seeking a highly skilled and motivated IT Service Desk Manager to join our IT team. The ideal candidate will be responsible for leading and managing the IT service desk team to deliver exceptional support to internal and external customers. This role ensures that all incidents, service requests, and inquiries are resolved efficiently while fostering a culture of innovation, collaboration, and customer-centricity. Requirements: Key Responsibilities: 1. Leadership & Team Management • Provide solution-oriented, positive leadership to the service desk team, embodying the vision and values of the organization., • Set clear performance expectations, monitor progress, and provide regular feedback to team members., • Foster an engaging and supportive environment, encouraging team members to excel in their roles and grow professionally., • Other duties as assigned. 2. Customer Service Excellence • Act as the primary escalation point for service desk issues, ensuring timely resolution with a focus on enhancing customer experiences., • Drive a customer-first approach by understanding user needs and proactively addressing challenges with tailored solutions., • Implement and monitor adherence to best practices for user interaction, including clear communication, empathy, and technical education., • Other duties as assigned. 3. Operational Management • Oversee daily service desk operations, including incident management, request fulfillment, and issue escalation., • Develop, track, and report key performance indicators (KPIs) to measure service desk success, identify improvement areas, and drive operational excellence., • Ensure compliance with regulatory and security requirements in all service desk activities., • Other duties as assigned. 4. Innovation & Continuous Improvement • Regularly review and refine service desk processes to optimize efficiency, scalability, and user satisfaction., • Evaluate emerging technologies and trends to enhance service desk capabilities and align with the institution's strategic goals., • Champion a culture of continuous learning, encouraging the team to stay updated on industry trends and best practices., • Other duties as assigned. 5. Collaboration & Communication • Work closely with IT leadership and other departments to ensure seamless alignment of service desk activities with business objectives., • Maintain transparent and effective communication with stakeholders, providing updates on critical issues and project progress., • Promote teamwork across the department and organization, fostering shared ownership of challenges and solutions., • Other duties as assigned. 6. Financial Stewardship • Manage the service desk budget, ensuring cost-effective use of resources without compromising service quality or security., • Collaborate with vendors to negotiate favorable terms and explore alternative solutions when appropriate., • Manage hardware and software inventory, including end-of-life management., • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience., • 3-5 years of experience in a similar role, with hands-on experience in the above areas., • Relevant IT Service Management framework certifications such as ITIL or equivalent are highly desirable., • Strong problem-solving skills and the ability to work both independently and as part of a team., • Experience with hybrid or native cloud environments., • Scripting or automation experience (e.g., PowerShell, Python)., • This role may require occasional after-hours or weekend work to support maintenance activities or critical issues., • Opportunity to work in a dynamic, fast-paced environment with cutting-edge technologies. Interested candidates are encouraged to apply with a resume and cover letter detailing their experience and qualifications relevant to this position. Salary: The anticipated starting salary range is from $90,000.00 to $110,000.00 depending on experience. Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal