1000+ Best dining Jobs in Boston, Massachusetts (March 2026) - page 2

General Manager

5 days ago

Boston

Description Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, precision, and a deep respect for Japanese foodways – translated through a distinctly Boston lens. At Umami Riot, we’re not here to follow the rules of hospitality, we’re here to rewrite them – with heart, craft and fearless creativity. At Hojoko, hospitality is intentional, elevated, and deeply personal. We are seeking a passionate and experienced General Manager to lead our restaurant operations and deliver exceptional hospitality. This role sets the tone for service standards, team member culture, and guest experience while managing day-to-day operations, staffing, and business performance. The General Manager works closely with both the front and heart of house teams to maintain seamless service and uphold the brand’s values and reputation. If you thrive in a high-energy, fine dining environment and take pride in precision, warmth, and connection, we’d love to meet you. Core Responsibilities include: • Hire, train, develop, coach, and mentor team members while fostering a culture of accountability, professionalism, and hospitality., • Oversee performance management, including coaching, corrective action, and terminations when necessary, following established HR best practices., • Promote a positive and collaborative work environment that supports staff engagement, retention, and professional growth., • Provide clear communication and leadership across all teams to ensure alignment with company goals and service standards., • Oversee all front of house operations, including staffing, scheduling, service standards, restaurant setup and breakdown, and overall cleanliness and organization of the facility., • Coordinate service execution across all dining formats including in-house dining, takeout, delivery, patio service, and private events., • Serve as the primary communication link between front and heart of house teams to ensure smooth and efficient service during all operating hours., • Anticipate operational needs and adjust staffing, floor plans, and preparation based on projected business levels, menu changes, or special events., • Troubleshoot operational challenges in real time to maintain service flow and a positive dining environment., • Lead by example in delivering exceptional hospitality and ensuring a high standard of guest service throughout the restaurant., • Build meaningful relationships with guests and the local community to encourage repeat business and brand loyalty., • Monitor guest feedback and respond professionally to both positive and negative experiences while implementing improvements when necessary., • Ensure all service follows established steps of service and reflects the restaurant’s brand standards and values., • Participate in strategic planning related to sales growth, operational improvements, cost control, and community engagement., • Manage daily financial responsibilities including cash handling, reporting, and payroll oversight., • Monitor operational expenses and implement strategies to reduce waste and maintain profitability., • Support marketing and promotional initiatives, including planning and execution of special events and community partnerships., • Manage beverage program operations including product selection, ordering, inventory management, staff education, and cost monitoring., • Oversee ordering and inventory management for dry goods and restaurant supplies to ensure operational readiness while minimizing waste and unnecessary spending., • Maintain organized storage systems and inventory processes that support accurate tracking and efficient operations., • Ensure compliance with all local, state, and federal regulations related to food safety, sanitation, labor standards, and alcohol service., • Maintain responsible alcohol service practices and ensure staff adherence to allergen awareness and guest safety protocols., • Ensure all operational permits, certifications, and regulatory requirements remain current and compliant., • Support execution and promotion of restaurant events and special programming., • Maintain operational policies and procedures that support efficiency and consistency., • Minimum 5 years of restaurant or hospitality experience, including at least 3 years in a management role., • Strong knowledge of restaurant operations, including service standards, beverage programs, food safety, and sanitation practices., • Demonstrated leadership skills with the ability to motivate, coach, and develop team members., • Excellent interpersonal, verbal, and written communication skills., • Strong organizational skills with a high level of attention to detail., • Ability to anticipate guest needs and maintain a hospitality-focused approach to service., • Proven ability to problem-solve, take initiative, and perform effectively in a fast-paced, high-volume environment., • High level of professionalism, integrity, and accountability., • Ability to work collaboratively within a team-oriented environment while also managing responsibilities independently., • Positive, energetic attitude with a strong sense of urgency and commitment to hospitality., • Ability to stand and walk for extended periods (up to 8+ hours per shift)., • Ability to bend, kneel, push, pull, and lift items weighing up to 50 pounds., • Ability to work in fast-paced and occasionally confined workspaces.

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