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Job DescriptionJob Summary The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members. Job Duties & Responsibilities • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs., • Responsible to train and develop all new FOH & BOH employees., • Maintains a guest focus while performing duties., • Assures operational expenses and costs are in line with budgets., • Is knowledgeable of budgets and adhering to the profits they reflect., • Development and training of front of the house staff., • Delegates tasks for ordering supplies and follows up to assure accuracies., • Performs weekly and monthly inventories and updates beverage prices on spread sheet., • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas., • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances., • Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards., • Ensure positive guest service in all areas., • Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests., • Ensure that proper security procedures are in place to protect team members, guests, and company assets., • Ensure a safe working and guest environment to reduce the risk of injury and accidents., • Completes accident reports promptly if a guest or team member is injured., • Responsible to assist in menu planning, development, and meal specials., • Ensure proper cash management controls are followed by all F&B staff members, as per policy., • Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness., • Investigate and resolve complaints concerning food quality and service., • Provides direction and communication to team members regarding operational information and procedural changes., • Develop team members by providing ongoing feedback., • Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals., • Have complete knowledge of all policies, standards, and procedures of the department., • Be familiar with resort services, amenities, and outlets., • Available for work assignments outside of Manager’s customary work schedule. This may include evenings, catering events, weekends, and holidays., • Compliance with all Store Market policies and procedures as described and communicated by management., • Fill in where needed to ensure guest service standards and efficient operations., • Works effectively with Human Resources Director in proper documentation and performance management.Required Skills/Abilities:, • Exceptional customer service and managerial skills., • Excellent verbal and written communication skills., • Excellent organizational and time-management skills., • Ability to prioritize tasks and to delegate them when appropriate.Education and Experience:, • Bachelors degree in Business Administration preferred., • At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.Physical Requirements:, • Prolonged periods of standing., • Must be able to lift 50 pounds at a time. Graziano’s Group is a drug-free workplace. As a condition of employment, candidates may be required to successfully complete a drug screening prior to starting employment and/or during the course of employment as permitted by law.