Desktop Specialist II
6 days ago
Little Falls
Job Description DESKTOP SUPPORT II Location: Onsite Job Summary: Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components. Essential Duties/Responsibilities: • Provide technical support to users with everyday general IT support issues and problems onsite., • Assist with personnel moves, laptop imaging, and other equipment deployments., • Collaborate with IT Director to review, analyze, and determine helpdesk priorities., • Create online documentation for training on new software deployments., • Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS., • Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking., • Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc., • Provide support for internal firm applications., • Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals., • Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity., • Perform other relevant duties as assigned. Education and Required Skills: • Associate’s degree in computer science or equivalent combination of education and experience., • 2 - 4 years of law firm experience., • Minimum of 2 years hands-on experience in the helpdesk/computer support environment., • PowerShell scripting a plus., • Ability to fully assess the impact of making changes on existing environments., • Ability to meet challenging deadlines and capable of handling multiple priorities., • Excellent attention to detail, organization, and documentation skills., • Experience with Vendor Management., • Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups., • Strong problem-solving skills., • Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others. Work Hours: • In-office work at the Little Falls, NJ location. Hybrid and remote work are not options for this position., • Full-time, non-exempt, Monday to Friday 9:00 a.m. – 5:00 p.m. (one hour lunch)., • Overtime (over 40 hours) may be required from time to time., • Medical, Dental, Vision, Long Term Disability, and 401(k) benefits offered. Scarinci Hollenbeck is an Equal Opportunity Employer.