Voice Account Director
hace 4 días
Rochester
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let's build what's next, together. The Voice Account Director/Product Sales Expert drives regional growth and achieves sales targets for Voice across the North America region. Acting as a deliverability champion and strategic partner, the PSE translates company strategy and work done with the product teams into actionable regional plans, collaborates with local sales teams to position Infobip Voice as a superior product through deliverability, and identifies market opportunities to maximize gross profit, and guide customers toward best-in-class deliverability practices. Success is measured by gross profit increase, the number of strategic opportunities closed as won, and the successful rollout of deliverability-focused product initiatives. Key Responsibilities: • Translate global Voice strategy into actionable regional sales plans aligned with business targets., • Identify whitespace opportunities across North America enterprise customers, digital platforms, and key verticals to drive adoption., • Support regional sales teams through training, enablement, and commercial guidance., • Participate in strategic sales cycles to improve win rates and accelerate deal velocity., • Maintain expert knowledge of Voice coverage, routing, regulations, and pricing models across North America., • Advise sales and customers on performance, compliance, and best practices (e.g., CLI rules, emergency routing)., • Work closely with HQ Product Management, Profitability teams, Global GTM teams, and Regional stakeholders and leadership., • Monitor pipeline velocity and support monetization strategy to achieve commercial targets., • Background in business or product, with strong understanding of sales and consultancy, • Proven experience in Voice, telecom, or CPaaS products., • Strong commercial mindset with analytical, sales acceleration, and negotiation skills., • Excellent communication and presentation capabilities with customer-facing confidence., • Proactive, adaptable, and able to operate in diverse regulatory conditions across North America., • Fluent in English; additional regional languages are a strong plus., • Willingness to travel to support key opportunities and field teams., • Working directly with key customers and global players across the North America region., • The chance to work within a global Voice business unit of 120+ experts spanning all continents., • Direct influence on Voice strategy execution in one of Infobip's highest-growth regions., • High visibility and impact through collaboration with global product and business leadership., • Opportunity to contribute to cutting-edge Voice innovations such as:, • WebRTC, • Voice bots, • OTT Voice, • Advanced call automation and AI-driven quality enhancements Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually. Why you'll love it here: • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact., • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5., • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options., • Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations., • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path., • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity if you have the passion and skills to thrive, there's a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.