Front Desk Attendant
2 days ago
West Bronx, The Bronx
A successful Front Desk Attendant will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. You will make guests and visitors feel comfortable and valued while on our premises.
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Take up other duties as assigned
Ensure assigned daily tasks are completed and recorded; present records to supervisor before shift completion
Maintain Lobby and hotel foyer coffee stations
Inspect guest rooms, public area, stairways, lounges, etc. to ensure space meets Resort’s quality and cleanliness standards
Perform light housekeeping in public spaces
Position Requirements
Familiarity with office machines (e.g. telephone, printer etc.)
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Ability to learn Property Management System (PC-based software)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
