Technical Trainer/Writer (III)
15 days ago
Logan
Job Description Technical Trainer/Writer (III) About Us At Autonomous Solutions, Inc. (ASI), we are a global leader in vehicle automation solutions. Our technology enables safe, efficient, and scalable automation for industries such as mining, agriculture, construction, and more. With a commitment to innovation and excellence, ASI continues to push the boundaries of what is possible in autonomous technology. Our Mission is to help you reach your potential through innovative robotic solutions. We pride ourselves in our core values: Safe, Simple, Transparent, Growth, Humble, and Attention to Detail. About the Role ASI is hiring Technical Trainers/Technical Writers at Levels I-IV to support customer learning through a combination of high-quality training delivery and clear, effective instructional documentation. This role requires strong skills in both customer training and technical writing. The balance between training responsibilities and writing responsibilities will vary based on business needs and the skill set of the selected candidate. While the Technical Communicator/Writer role focuses heavily on comprehensive system documentation and product manuals, the Technical Trainer/Writer role focuses on instructional materials and content that directly support training programs, customer onboarding, and real-world product usage. This position is hybrid with some onsite training required at our Logan, Utah facility. Travel requirements vary by level. Job Duties Training Development & Facilitation • Deliver virtual and in-person training sessions for external customers and internal teams., • Provide hands-on instruction in sandbox environments using ASI's automation and robotic technology., • Customize training programs for industry-specific use cases and customer workflows., • Serve as a technical resource post-training, ensuring customer understanding and successful adoption., • Gather customer feedback and collaborate with internal teams to improve training content and delivery methods. Technical Writing & Instructional Content Development • Create clear, concise training materials such as quick-start guides, handouts, procedural steps, and scenario-based learning resources., • Maintain instructional content within Paylocity's LMS and documentation platforms like Zendesk., • Write scripts and outlines for training videos or onboarding workflows., • Produce written content that simplifies complex technical concepts for end users., • Use structured authoring tools (e.g., Paligo, MadCap Flare) as needed for training-related documentation., • Collaborate with engineering, product, and support teams to ensure accuracy and alignment with current product behavior., • Manage updates to training materials as product features evolve. Process Improvement & Strategic Contributions (Levels III-IV) • Evaluate training and documentation effectiveness through surveys, analytics, and customer feedback., • Recommend and implement enhancements to training methodologies., • Lead train-the-trainer programs and mentor junior team members., • Work cross-functionally to align training content with broader product documentation strategies., • Contribute to scalable systems and processes that support global training deployments. Requirements by Level Technical Trainer/Writer I • 3+ years of experience in training, technical support, documentation, or a related field., • Basic experience with LMS platforms and documentation tools., • Ability to write clear instructional content., • 5+ years of experience in technical training, customer education, or instructional content development., • Experience developing and managing training content using platforms such as Paylocity LMS or Zendesk., • Experience writing user-facing guides or procedural documentation. Current hiring level • 7+ years of experience in training development, delivery, and instructional documentation., • Proven ability to customize training for different industries and audiences., • Experience producing mid- to high-complexity instructional content that supports training workflows., • Strong ability to translate complex technical concepts into clear training materials., • 9+ years of experience leading technical training programs and documentation initiatives., • Background in learning strategy, scalability, and continuous improvement., • Experience mentoring trainers and writers., • Level I: 10-20%, • Level II: 20-30%, • Level III: 30-40% ASI offers a comprehensive benefits package, including: • 401k with employer match, • Generous HSA contribution, • Employee Stock Ownership Plan, • PTO, Paid Holidays, and Flextime At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process. Job Posted by ApplicantPro
