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Job DescriptionJob description Queens based coffee roasting and distributing company seeks an experienced individual for a part-time customer service position in our call center. Customer Service Representatives serve as the primary point of contact for customers, providing timely and professional assistance with a variety of matters. You will have a major impact on our customers and the relationship we maintain with them. The CSR will report directly to the Call Center Manager. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues – all in a call center environment that strives for excellence. If this sounds like something for you – then we’d like to meet you at Eldorado Coffee Roasters! Experience/Qualifications: · Minimum of 2 years Call Center Customer Service experience (in a refreshment and/or office supply background is a plus). · Excellent oral and written communication skills, along with ability to follow instructions. · Professional telephone manner. · Ability to resolve low-priority issues without supervision. · Willingness to continually increase your knowledge and understanding of Eldorado Coffee Roasters products, their functionality and use. · Working knowledge of MS Office applications, including Excel and Outlook. · High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment. Eldorado Coffee Roasters is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs. Job Type: Part-time Salary: From $18.00 per hour Schedule: • Monday to Thursday, 8am to 2pm Education: • High school or equivalent (Preferred) Experience: • Customer Service: 1 year (Required), • CSR: 2 years (Preferred) Language: • Spanish (Preferred) Work Location: On-site E04JI800te7d409crqo

Job Description Eldorado Coffee Roasters has over 30 years’ experience in the industry! Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us. We are currently hiring hardworking service coordinator who strives to provide excellent service to our customers and join our team. • Manage day-to-day operations of service department in the NYC Metro and NJ area., • Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service., • Field incoming emails or texts from internal team members., • Dispatch via email and/or phone Service Technicians, as service requests are received., • Maintain the Service Technicians daily schedules., • Debrief customers after completion of each call (if necessary)., • Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs., • Create and track service calls., • Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service., • Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location., • Maintain service reports and logs., • Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc., • Prepare and/or receive work orders to and from servicemen., • Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information., • Maintain customer database with current information using SAP., • Use telephones, emails, or text messages to contact employees and customers., • Assist with coordinating vehicle maintenance., • Manage productivity of Service Technicians., • Other duties and responsibilities, as assigned. Job Type: Full-time Salary: From $20.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Schedule: • Monday to Friday, occasional Saturdays Experience: • Customer Service: 1 year (required), • Dispatching: 1 year (preferred) Language: • Bilingual: Spanish (preferred) Work Location: In-person E04JI800te7d409d0pb

Job DescriptionJob description Queens based coffee roasting and distributing company seeks an experienced individual for a full-time customer service position in our call center. Customer Service Representatives serve as the primary point of contact for customers, providing timely and professional assistance with a variety of matters. You will have a major impact on our customers and the relationship we maintain with them. The CSR will report directly to the Call Center Manager. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues – all in a call center environment that strives for excellence. If this sounds like something for you – then we’d like to meet you at Eldorado Coffee Roasters! Experience/Qualifications: · Minimum of 2 Years Call Center Customer Service experience (in a refreshment and/or office supply background is a plus). · Excellent oral and written communication skills, along with ability to follow instructions. · Professional telephone manner. · Ability to resolve low-priority issues without supervision. · Willingness to continually increase your knowledge and understanding of Eldorado Coffee Roasters products, their functionality and use. · Working knowledge of MS Office applications, including Excel and Outlook. · High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment. Eldorado Coffee Roasters is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs. Job Type: Full-time Salary: From $18.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Schedule: • Monday to Friday Education: • High school or equivalent (Preferred) Experience: • Customer Service: 1 year (Required), • CSR: 2 years (Preferred) Language: • Spanish (Preferred) Work Location: On-site E04JI800te7d409dt2j